Chapter 4 - Groupe URD

Participation Ha n d b o o k fo r hu m a n i t a r i a n fi e l d wo r k e r sInv o l v i n g crisis-af f e c t e d pe o p l e in a hu m a n i t a r i a n re s p o n s eCo m m u n i c a t i o n te c h n i q u e sClosingBefore moving on, summarize and clarify what has been said.This can be done by you, a participant, or collectively. Acknowledgethe positive contribution of the meeting, interview,or event and let people know how they can continue to participatein the project and what will happen next. Take careto ensure that communication remains a two way process byletting people know how they can contact you in future, orwhen you will next visit them.Chapter 4 summaryCommunication techniques1 Good communication is the basic building-block ofparticipation2 By using both formal methods and taking informalopportunities to communicate with people you will beable to improve your understanding of the situation andbuild the kind of relationships needed for successfulparticipation.3 Communication is a two-way process and involveslistening, learning and adapting on your part.4 Your personal behaviour and attitudes will determinethe quality of the communication and your relationship tothe people with whom you are communicating5 Why, how, when and with whom you communicateshould all be part of a participation strategy#4Communication112 113