2010 Report - FPL.com

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Partnering to helpthose in needAt FPL, we understand that the most important way we can help our customers is by keeping the costof electricity as low as possible. By operating efficiently and responsibly, we have kept customer bills thelowest in the state and 22 percent below the national average.While we’re doing what we can to help customers in need, we know that we can achieve even moreby working together with our partners. Working hand-in-hand with government agencies and nonprofitorganizations, we can help many of our most financially vulnerable customers. It is that spirit ofpartnership that has guided our long-standing commitment to the communities and customers we serve.In 2010, our advocacy efforts and financial contributions, combined with those of our more than850 partners, helped facilitate a record high $42 million in assistance payments to more than 157,000customers in need.Our efforts to help customers in need focused on three key areas:Advocacy: Florida Power & Light Company has a long history of advocating for assistance dollarsand continued its efforts in this area in 2010. Florida’s share of the federally funded Low Income HomeEnergy Assistance Program, a program that helps limited-income households meet their immediatehome energy payment needs, exceeded $110 million. The need, however, exceeds the funding and wemust continue to advocate for more resources for our neighbors in need.Financial Support: Together with employees, FPL and its parent company, NextEra Energy, contributed$4.9 million in financial support. This support is distributed through organizations such as the UnitedWay, The Salvation Army and many other local nonprofit partners.Special Needs and Energy Efficient Solutions: FPL offers a wide variety of programs to helpcustomers understand and gain more control over their energy use. These solutions can go a long waytoward helping households stretch their energy dollars.While today’s difficult economy and competition for government funding will continue to presentchallenges, we are thankful to our many partners and employees who demonstrate that by helpingothers and working together we can have a positive impact on the well-being of the people of our state.Marlene SantosVice President, Customer ServicePamela RauchVice President, Corporate and External Affairs
FPL customers, shareholders and employeeswork together to provide financial supportFPL donated $1 million to FPLCare To Share ® for the fifthconsecutive yearFPL’s Care To Share program providesemergency assistance funds to customerswho are in crisis situations and unable to paytheir electric bills. Since it was founded in1994, FPL Care To Share has raised nearly$14.3 million and has provided assistance tomore than 63,000 families.NextEra Energy charitablecontributionsIn milllion$4.1$3.7$3.0200720082009Helping othersthrough FPL Care ToShare since 1994FPL knows that some customersmay experience financial hardshipsfrom time to time. That’s why FPLstarted the FPL Care To ShareProgram in 1994, a program thatuses 100 percent of its funds tohelp customers in need. Throughthe generosity of customers andemployees, and an annual $1 milliondonation from FPL shareholders,funds are available to helpcustomers who are in crisis pay theirelectric bills. You can help as well bydonating to FPL Care To Share.Please consider donating:$3.32010Thanks to more than $340,000 in donationsfrom FPL customers, $1 million from FPLshareholders and $81,000 from employees ofFPL’s parent company, NextEra Energy, FPLraised over $1.4 million to customers in need.These funds were distributed through TheSalvation Army, community action agenciesand other partner agencies.FPL and partners support seniorand limited income initiativesTogether with the Florida Council on Aging(FCOA), FPL supported Community Carefor the Elderly, which provides assistanceto qualifying seniors ages 60 and over sothey can remain in their homes or in thehomes of their caregivers rather than relocateto assisted living facilities. In 2010, FPL’sshareholder sponsorship was matched bydonations from partner organizations andindividuals across the state. Together, thesesponsorships enabled the FCOA to conducta grassroots advocacy campaign that helpedincrease funding for the program from theFlorida Legislature.For the 29th consecutive year, FPL alsoco-sponsored the FCOA’s Quality SeniorLiving Awards program. This prestigiousstatewide award recognizes individuals andorganizations whose efforts improved thequality of life for older Floridians.Other initiatives and recognitionNextEra Energy Foundation, the foundationof FPL’s parent company, donated more than$2 million to projects and programsthat contribute to the health and well-beingof the people who live in the 34 counties thatFPL serves.In 2010, FPL hosted Kettle Drives in severaloffices for the fifth straight year. FPL receiveda certificate of appreciation from The SalvationArmy in recognition of its support of TheSalvation Army’s annual Holiday Kettle Drive.FPL’s community support extended to manyother groups, including:»»211 Information and Referral Services»»Alliance For Aging»»Alzheimer’s Association»»American Red Cross»»Children’s Home Society»»Community Action Agencies»»Consumer Credit Counseling»»Meals on Wheels»»Retired Senior Volunteer Program»»Senior Resource Alliance»»When mailing in the check foryour FPL bill»»When paying your FPL bill online»»By using our FPL Care To Sharedonation page at www.FPL.com/c2sdonate.FPL Vice President of Corporate and External Affairs Pamela Rauch and NextEra Energy President and Chief OperatingOfficer Jim Robo present Major League Baseball Hall of Famer Andre Dawson (center) with a donation to his foundation tohelp children in need.
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2010 Report - FPL.com

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