2010 Report - FPL.com

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More customer assistanceto help those in needIn 2010, FPL processed nearly $42 millionin payments to more than 157,000customers in need. A network of socialservice agencies screened the customersand determined who received the paymentassistance. FPL’s advocacy efforts,combined with those of many partners,helped raise the funds which include morethan $35.4 million from the government,$1.5 million from FPL Care To Share andmore than $4.7 million from other nonprofitand faith-based organizations.“The National Fuel Funds Network supports the work of our memberutilities and nonprofit agencies to build both charitable energyassistance funding and federal energy aid. The partnership betweenNFFN and FPL is exemplary, and our shared advocacy efforts resultin a stronger energy assistance community and increased energyassistance for those in need.”George Coling, Executive Director, National Fuel Funds NetworkRecord-level assistance thanksto advocacy partnershipsThanks in great measure to advocacyinitiatives involving FPL and its partners,Congress allocated more than $5 billionto the nation’s Low Income Home EnergyAssistance Program (LIHEAP) in 2010.LIHEAP is the federal government’s primaryprogram that helps qualified limited-incomehouseholds pay their home energy bills.FPL partnered with several organizations,including the Coalition for AffordableEnergy for All, the National Fuel FundNetwork, the National Low Income EnergyConsortium, the Edison Electric Institute,the American Gas Association and others tohelp those in need. These groups workedtogether to increase energy assistancefunding and reduce hardships faced bylimited-income households.Florida’s share of the 2010 assistancefunding exceeded $110 million, and nearly119,000 FPL customer households receivedmore than $35 million in assistance.Florida LIHEAP FundingIn milllionIn 2010, 118,899 FPL customers received$35.3 million of the state’s $110.3 millionin LIHEAP assistance$110.3$101.7$28.02007$30.4200820092010LIHEAP helped more customers than everin 2010, however, less than 20 percentof eligible Florida households receivedassistance since the need for assistancewas greater than the funds available. For2011, Congress renewed LIHEAP fundingat levels nearly that of fiscal year 2009,but given the ongoing economic challenges,the available assistance will continue to fallshort in Florida. To provide more help,FPL will continue to advocate for fundingin 2011 and 2012, working with its partnersto secure more resources for Floridians.Statewide coalition improvesservices and increases fundingTo help Florida families in need, FPL continuedto support the Florida Energy AffordabilityCoalition (FLEAC), a coalition that FPL cofoundedwith the Department of CommunityAffairs in 2006. The coalition strives tomaximize payment assistance resources tolimited-income Floridians.In 2010, FLEAC continued to serve customersin need in several ways, including its websiteand an educational video: “Ways to SaveEnergy and Money.” The video was distributedto more than 175 community service partnersin Florida and offers no-cost and low-costenergy-efficiency tips tailored to limited-incomecustomers.Also in 2010, a FLEAC partner, FloridaLegal Services, Inc., sponsored a proposalto increase the Florida Food Stamp utilityallowance. FPL supported this initiative,which helped increase the utility allowanceand assistance for eligible limited-incomefamilies in Florida. Additional informationon the coalition’s efforts is available atwww.FLEAC.net.FPL keeps bills lowfor customersFPL continues to keep the cost ofelectricity as low as possible for itscustomers. By operating efficientlyand responsibly, FPL’s typicalresidential customer bill was thelowest in the state in 2010 and hasbeen the lowest on an annual basissince 2008.FPL’s ASSIST program, apartnership that helps othersFPL’s ASSIST program helps eligiblecustomers in need by facilitatingemergency payment assistance throughstate and community action agencies andnonprofit, social service and faith-basedorganizations. The program includes anetwork of more than 850 partners in Floridawho determine if customers are eligible forassistance. The program also helps disbursethe assistance funds. In 2010, FPL referredmore than 210,000 customers in need to itspartner agencies. As a result of FPL’s referralprogram and efforts from its partners, morethan 157,000 customers received payments,yielding nearly $42 million for eligible families.
Collaboration improves energy efficiency,affordability and quality of lifeFPL continued to offer energy efficiencyprograms and initiatives for its limited-incomeand special needs customers.Home Energy Makeovers helphundreds of familiesFPL partnered with local governments,community organizations, conservationcontractors, FPL employee volunteersand other partners to provide limitedincomehomeowners with free HomeEnergy Makeovers. FPL’s energy efficiencyexperts provided energy-saving tips andimprovements that saved homeownersup to 25 percent annually on their electricbills. In 2010, FPL completed 150 homeenergy makeovers in Riviera Beach, FloridaCity, Bradenton and Palmetto. Since theprogram’s inception, more than 550 homeshave been “made over” with energy savingupgrades such as weather stripping,compact fluorescent light bulbs, low-flowfaucets and showerheads and lifetime airconditioning filters.FPL and partners continue toeducate those in needIn partnership with several social serviceagencies, FPL co-sponsored and conductedmore than 23 energy education seminarsin Miami-Dade, Broward and Palm Beachcounties. More than 500 limited-incomecustomers learned about home energyefficiency and energy-saving products.Attendees received compact fluorescentlight bulbs, appointments for home energysurveys and information on energypayment assistance.Nonprofit Energy Makeovershelp organizations save energyand moneyFPL’s Nonprofit Energy Makeover program,modeled on FPL’s successful HomeEnergy Makeover, helps educate nonprofitorganizations about saving money throughenergy efficiency. Every dollar they save ontheir electric bill is a dollar they could use tohelp others. With education, simple upgradesand routine maintenance, FPL shows itsnonprofit customers how to save hundreds,even thousands of dollars annually on electricbills. Here’s how it works:“Three thousand dollars is a lot of money to us. We can give 3,000 hotshowers to people, we can give about 125 families a nice food box,we can take care of about 1,500 people with a hot nutritious dailymeal, so there are lots of ways to apply those savings.”Marti Forman, Chief Executive Officer, Cooperative Feeding ProgramFPL energy experts conduct a BusinessEnergy Evaluation of the nonprofitorganization’s location to identify waysto improve its energy efficiency andlower its energy bills. Then FPL’s teamworks with partner contractors to makethe recommended energy-efficiencyimprovements. This is all done at nocost to the nonprofit organization. Suchimprovements may include air conditioningsystem replacement or repairs, lightingupgrades, programmable thermostatinstallations, weatherization measuresand more. In total, these organizations areestimated to save $6,000 annually on theirelectric bills.The following organizations received FPL’snonprofit makeover in 2010:»»St. Martha’s Early Learning Center –Sarasota»»Cooperative Feeding Program –Fort Lauderdale»»Mustard Seed Ministries –Port St. LucieTo view these makeovers, visitwww.youtube.com/FPL.FPL Energy Expert Harrell Henton shares energy-saving tips with FPL customer Eva Byrd as part ofFlorida Power & Light Company’s free Home Energy Makeover in Florida City, Fla., on June 9, 2010.
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2010 Report - FPL.com

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