Domestic Bulk Mail Envelope Layout Standards - New Zealand Post

Bulk Mail overviewThis table provides an overview of the general requirements for domestic Bulk Mail products. For full product specifications,please refer to the Postal Users Guide.Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 5011

1.2 Clear zonesClear zones enable the sortingmachines to locate or read specificinformation that is critical for us toprocess your mail efficiently.There are three areas where clearzones apply1. Delivery address clear zone2. Indicia area clear zone3. Sortcode clear zone1. Delivery address clear zonesA clear zone is required to ensure that the machinescan accurately read the delivery address.The requirements for this clear zone depend onwhether you are using a window envelope or printingthe address directly onto non-window envelopes.This is because with window envelopes the contents,and therefore location of the address, may move.Where addresses are printed directly onto envelopesthe location of the address is fixed.The clear zone requirements for the delivery addressdetails are as follows:With window envelopesThere needs to be an 8mm clear zone around both:• the perimeter of the delivery address• the outside perimeter of the window.Other content can appear elsewhere in the windowproviding it does not resemble an address (ie. leftjustified blocks of text.)For DLE and E8 envelopes, some of the 8mm clearzone below the window can overlap with the 15mmsortcode clear zone.With non window envelopesThere needs to be an 8mm clear zone around:• the perimeter of the delivery address only.For both window and non window envelopes the8mm clear zone around the perimeter of the deliveryaddress can include:• a horizontal customer reference and/or barcode(please refer to page 18)• white and/or an approved Pantone colour(please refer to page 16)• other graphics providing they have a black contentof less than 30%. We will need to assess andapprove these graphics on a case by case basis,before they go to print.2. Indicia area clear zoneThe indicia area is a maximum of 40mm high by 80mmlocated in the upper right hand corner of the envelope (ortop centre for reusable envelopes). It is critical that asidefrom the PermitPost indicia itself, the area be kept clearof logos, graphics and text, unless they are an approvedPantone colour and/or white.Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 5015

Clear zones continuedWhen using a Facia Indicia Mark (FIM), make surethere is:• a minimum clearance of 10mm all the way aroundthe FIM bars (Approved FreePost envelopes use thetype 3 FIM i.e. the triple black bars)• a minimum 10mm clearance between the FIM andany product logo.If any graphics spill over into this clear zone, theymust be white and/or an approved Pantone colour.3. Sortcode clear zoneThe sortcode clear zone is a 15mm high area thatruns across the entire bottom edge of the envelope.It is critical that the entire area be kept clear oflogos, graphics and text, unless they are an approvedPantone colour and/or white.6Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

Front of DLE – measurements(diagram shown at 100%) Length = 225mm Height = 114mmThis example shows the clear zones for a DLE window envelope. If you are printing the delivery address directly onto the envelopeonly one 8mm clear zone is required around the delivery address itself.PO Box 12345, Wellington Mail Centre, Wellington 50455-10mm32.5mm27.5mm10mmNew ZealandPermit No. 12345614mmSender address areaMax 40mmIndicia area10mm5-10mmMax 100mmMin 8mmObject area(graphics, logo, text)Min8mm A B Sample123 Sample Envelope Street Address blockMin Sample AddressMin (can extend8mmSampleton 00008mm across the widthMinof the envelope)8mmObject area(graphics, logo, text)Min 8mmMin 8mm*Min 8mmSortcode clear zone – can be white and/or an approved Pantone colour but must be clear of logos, graphics and text.15mm* For DLE, Max POP, E8 and some other envelope or window sizes, there may be insufficient space for an 8mm clear zone below the window. In these cases the 8mm clear zone can overlap with the 15mm sortcode clear zone.Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 5017

Front of Max POP – colour guide(diagram shown at 100%)= any colour can be used in this area = only approved Pantone colours or white can be used in this areaPO Box 12345, Wellington Mail Centre, Wellington 5045New ZealandPermit No. 123456Sender address areaIndicia areaObject Area(graphics, logo, text) A B Sample123 Sample Envelope StreetSample AddressSampleton 0000Address block(can extendacross the widthof the envelope)Object area(graphics, logo, text)Sortcode clear zone – can be white and/or an approved Pantone colour but must be clear of logos, graphics and text.10Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

Front of E8 – measurements(diagram shown at 100%) Length = 152mm Height = 90mmThis example shows the clear zones for a E8 window envelope. If you are printing the delivery address directlyonto the envelope only one 8mm clear zone is only required around the delivery address itself.Max 34mm5-10mm32.5mm27.5mmPO Box 12345, Wellington Mail Centre, Wellington 5045Sender address area**10mmNew ZealandPermit No. 12345614mmIndicia area10mm5-10mmMax 64mmObject area(graphics, logo, text)Min 8mm Min 8mmA B SampleMin 8mm123 Sample Envelope StreetSample AddressSampleton 0000Address block(can extendacross the widthof the envelope)Min 8mmObject area(graphics, logo, text)8mm*Sortcode clear zone – can be white and/or an approved Pantone colour but must be clear of logos, graphics and text.15mm* For DLE, Max POP, E8 and some other envelope or window sizes, there may be insufficient space for an 8mm clear zone below the window.In these cases the 8mm clear zone can overlap with the 15mm sortcode clear zone.** For E8 envelopes the maximum sender address area is 34mm height x 64mm length.Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 50111

Front of E8 – colour guide(diagram shown at 100%)= any colour can be used in this area = only approved Pantone colours or white can be used in this areaPO Box 12345, Wellington Mail Centre, Wellington 5045Sender address areaNew ZealandPermit No. 123456Indicia areaObject Area(graphics, logo, text) A B Sample123 Sample Envelope StreetSample AddressSampleton 0000Address block(can extendacross the widthof the envelope)Object area(graphics, logo, text)Sortcode clear zone – can be white and/or an approved Pantone colour but must be clear of logos, graphics and text.12Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

Front of C5 – measurements (diagram shown at 85%)This example shows the clear zones for a C5 window envelope. If you are printing the delivery address directly onto the envelopeonly one 8mm clear zone is required around the delivery address itself.Length = 229mm Height = 162mmPO Box 12345, Wellington Mail Centre, Wellington 50455-10mm32.5mm27.5mmSender address areaMax 100mmMax 40mm10mmNew ZealandPermit No. 123456Indicia area10mm14mm5-10mmMin 8mmObject area(graphics, logo, text)Min8mm A B Sample123 Sample Envelope StreetMin Sample AddressMin8mmSampleton 00008mmMin8mmAddress block(can extendacross the widthof the envelope)Object area(graphics, logo, text)Min 8mmMin 8mmMin 8mmSortcode clear zone – can be white and/or an approved Pantone colour but must be clear of logos, graphics and text.15mmGot a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 50113

Front of C5 – colour guide(diagram shown at 90%)= any colour can be used in this area = only approved Pantone colours or white can be used in this areaPO Box 12345, Wellington Mail Centre, Wellington 5045Sender address areaNew ZealandPermit No. 123456Indicia areaObject area(graphics, logo, text)Min8mm A B Sample123 Sample Envelope StreetMin Sample AddressMin8mm Sampleton 00008mmMin8mmAddress block(can extendacross the widthof the envelope)Object area(graphics, logo, text)Sortcode clear zone – can be white and/or an approved Pantone colour but must be clear of logos, graphics and text.14Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

1.3 Mail piece construction and materialsMail piece dimensionsMail pieces must be rectangular with an aspect ratio 1 of1.4–2.6. To ensure your mail piece can be machine sorted,its dimensions must be:MinimumMaximumHeight 88mm 165mmLength 138mm 240mmThickness 0.15mm 6mmWeightDL 55gC5 75gMail piece construction and envelope weightThe minimum paper weight for machine sorted envelopesis 70gsm.PostcardsTo machine sort postcards effectively, they must have apaper weight of at least 230gsm. We recommend using230gsm to minimise the potential for damage. The sideof the postcard which contains the delivery address andPermitPost impression or FreePost indicia must complywith all the machine sorted envelope layout specificationsset out in these standards.1To determine the aspect ratio, divide the envelope length by its height.Self mailersFolded self mailers (i.e. mail pieces made from a foldedsingle sheet of paper) and other similarly built mail piecesmust be fully sealed with gum, tape or glue all the wayaround the mail piece. Clasps, buttons, string, staples,glue dots and similar devices are not compatible withthe machines and cannot be used. The paper weight forself mailers needs to be at least 70gsm.Paper type and sealing methodsThe paper used for the envelope (and the insert if usingwindow envelopes) must be opaque or dense enough toprevent any printing or graphics from the inside of themail piece clearly showing through.Envelope paper for machine sorted mail items must:• be constructed of paper only and not be synthetic• not be phosphorescent• be suitable for ink to dry in less than a second• have a matt finishKraft envelopes and recycled paper (bleached or nonbleached) are acceptable paper types for machinable mailproducts. If overprinting in a colour other than black,variation in the final tone can occur, especially on nonbleached paper stock. Please e-mail us your envelopedesign for assessment before printing, even if using anapproved pantone colour on fp.pp@nzpost.co.nz.Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501Incompatible paper types for machine sorted itemsinclude:• Decorative paper containing dark fibres, backgroundpatterns or textures• polywrap• shrinkwrap• spunbonded olefin (sheet product madeof high-density polyethylene fibres)• silver foil• flow wrap• any material containing metalMail pieces must not be sealed using clasps, buttons,string, staples, glue dots or similar devices.If using any of the above, please refer to our manuallysorted products – see section 2.0.InsertsMail pieces must not contain magnetic items or itemscausing an uneven thickness, such as pens, pencils andloose keys or coins. This includes product samples as theycause uneven surfaces and pose a risk to the machineand the mail piece itself should any breakages occur.15

Mail piece construction and materials continuedEnvelopes, insert material and address labelsMultiple window envelopesGloss/shineThe envelope, any visible insert material and addresslabels must be white and/or an approved Pantone colourin all clear zones (see section 1.2). This is to ensure thereis sufficient contrast between the background and thetext/graphics.Outside the clear zones any colours may be used.Acceptable Pantone coloursThe acceptable range of Pantone colours for use in theclear zones with machine sorted mail is shown in thetable. Key points to note are:1. The actual colours shown below are approximaterepresentations only2. Acceptable Pantone colours can be created as solidpantone colour or replicated out of CMYK3. Screens of acceptable Pantone colours are alsoacceptable4. CMYK colours with a black component of less than 30%may also be acceptable. We will need to assess andapprove these envelope designs on a case by case basis5. If in doubt, please ask us! We will be happy to help.You can email us your envelope design and layout atfp.pp@nzpost.co.nz or call 0800 501 501.Multiple windows can be included on the envelopeproviding they do not conflict with the clear zonesor contain information that may be interpreted as adelivery address.Window coveringThe window must be transparent and the delivery addressmust be clearly visible through it. Window coverings mustbe tight and free of any wrinkles, streaks, fogging orcolour. Open windows are not permitted.The envelope material must be matt and non-reflective.Glossy or shiny materials are not compatible with oursorting machines. If in doubt please ask.Mail piece flexibilityThe mail piece must be flexible enough to go throughthe sorting machine without damaging the mail piece orthe machine. As a guide, the mail piece and its contentsmust be easily bent evenly around a 280mm diametercircular surface.120 127 128 134 135 141 148149 155 162 169 196 203 250277 290 304 317 331 332 337344 351 358 365 366 373 386393 400 406 413 427 434 441453 454 461 467 468 474 475482 488 489 496 502 503 510524 530 531 538 545 552 559566 573 579 580 58616Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

1.4 Address printingThe table below shows the current list of machine readable fonts and sizes. Not all font sizes can be used for all fonts.Any font style/size not included cannot be used with our machine sort products. Please use one of the approved fontsor alternatively select a manually sorted product (see section 2.0).Font stylePlease do not use the styles below (or other highlyornamental/ stylised versions of the fonts shown on theleft), as they cannot be read by the machines:Font 9pt 10pt 11pt 12ptArial • • • •Arial Narrow • • • •Bookman Old Style • • • •Calibri • • •Century • • • •Century Oldest • • • •Courier New • • • •Font 9pt 10pt 11pt 12ptLetter Gothic • • • •Lucida Sans • • • •Meta • •Myriad Pro • • •• • •Quay • • •Sans Basic B5 Plain • •• Bold• Underlined• Italic.Upper case must be used for the first letter of each wordand the remaining letters can be written in all upper orall lower case.For more information about addressing layout standards,refer to our website at www.nzpost.co.nz/addressing.Din• ••StoneSans • • • •Times New Roman • • • •Foundry Sans • • •Gothic 720 • • • •Helvetica • • • •Trade Gothic • • • •Trade Gothic Light • •Verdana • • • •Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 50117

Address printing continuedFont colourFonts must be in black or dark blue (see page 20for approved Pantone colours for delivery addresses,PermitPost impressions and FIMs).Print qualityThe characters forming the delivery address mustbe clean, sharp, dark and uniformly printed. Theaddress must be printed clearly (i.e. dark text on alight background).Left justificationThe delivery address must be left justified.Character spacingThere must be a minimum space of 0.3mm and amaximum space of 1.5mm between characters.Word spacingThere must be a minimum of 1 and a maximum of 2character spaces between words/numbers.Line spacingThere must be a minimum space of 0.8mm and amaximum space of 6mm between address lines.This spacing must be consistent between each of theaddress lines and the customer number and/or barcodeif included.Address charactersAll address characters must appear in the window.The address block skew must be less than 5 degreesrelative to the bottom edge of the mail piece.Address labelsAddress labels must be fastened securely. The addresslabel skew must be less than 5 degrees relative to thebottom edge of the mail piece. All addressing informationon the label must be legible and oriented to the longestedge of the mail piece.Customer reference and/or barcodes in theaddress blockIn addition to the delivery address, the address blockcan also contain a customer reference (which can bealphanumeric) and/or barcode.The location of the customer reference and/or barcodemust meet the following requirements to ensure it doesnot impact on the reading of the delivery address:• it must be on one single line on the line above therecipient name• the line spacing must be consistent with the rest ofthe address• wording needs to be printed in a font size of 8pt or less• it can be left or right justified, but it cannot extendfurther than 100mm to the right of:– the left hand edge of the window, or– the left hand edge of the recipient address if thisis printed onto the envelopeAlternatively, the barcode can be printed anywhere in thewindow, as long as it is more than 8mm away from thedelivery address.Acceptable example with even line spacingUnacceptable example due to uneven line spacing18Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

1.5 Sender address areaAll machine sorted mail items mustinclude a sender address. This can belocated on the front or the back of theenvelope.Sender address area – front of envelopeThe sender address must include a postcode and mustappear in the sender address/company logo area in thetop left-hand corner of the mail piece. The sender addressarea is a maximum of 100mm length x 40mm height.For E8 envelopes, the maximum sender address area is64mm length and 34mm height.Sender address areaMax 100mmDiagram not to scaleMax40mmTo prevent the sender address being read as the deliveryaddress, the sender address must be printed on theenvelope as follows:• the sender address area can also include graphics andlogos.Sender address area – back of envelopeThe sender address can be located anywhere on the backof the envelope. It must include a postcode and can bewritten as a block or on one line with commas separatingthe address lines. The sender address font size must be8pt or less.Sender keywordsSender keywords are specific words that are included atthe beginning of a sender address.Sender keywords need to be used when the:1. sender address on the front of the envelope extendsover more than one line, or2. sender address is included on the reverse of theenvelope.Valid keywords are; Sender, Return, From andUndeliverable and can be used by themselves, in acombination or with other words.Common examples include:Sender keywords need to be located to the left orimmediately above the first line of the sender address.Example 1: sender address written as one lineA B Sample, 123 Sample Street, Sample Address, Sampleton 0000Example 2: sender address written as a block(with sender keyword)a) with sender keyword to left of the first line ofthe addressIf undeliverable return to: A B Sample123 Sample StreetSampleton 0000b) with sender keyword immediately above the first lineof the addressIf undeliverable return to:A B Sample123 Sample StreetSampleton 0000• font size must be 8pt or less but still needs to be easilylegible• preferably written on one line with commas separatingthe address line• if it is written over multiple lines include a ‘senderkeyword’ (please refer to ‘sender keywords’)• Return to sender:• Return to:• From:• If undeliverable return to:Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 50119

1.6 Indicia areaThis section covers PermitPostimpressions.PermitPost impressions must be located on the front ofthe mail piece on the same side as the delivery address.PermitPost impressions (also known as indicias) can bedesigned as Standard or Customised formats and arerequired for both machine sorted and manually sortedmail items. Only Standard PermitPost impressions arepermitted for machine sorted mail. The table on the rightlists the requirements for both types.A PDF of an approved Standard PermitPostimpression is available for you to download and use atwww.nzpost.co.nz/permitpost. All you need to do is insertyour allocated PermitPost number.RequirementsLocationClear Zones32.5mmStandard format(approved for machine sorted mail only)Must be in the indicia area in the upper righthandcorner of the mail piece5–10mm between the PermitPost impression27.5mmand the top and right-hand edges of the envelopeCustomised format(approved for machine and manually sorted mail)Anywhere on the front of the mail piece (i.e. sameside as the delivery address)ColourApproved black or dark blue Pantone colours Any(see page 20)14mmFont size and style Approved fonts only, size 9pt Any font style. Must be at least 8pt for ease ofreadingMandatory features 60mm The left side of the PermitPost impression mustinclude:– New Zealand– Permit No. [Permit Number].Other requirements32.5mmThere must be a 3mm space between the words27.5mmPermit No. and the PermitPost number.8mmPermitPost impressions must be printed directlyonto the envelope in 14mm the correct location asshown below. Hand stamps and labels arenot permitted.NoneThe left side of the PermitPost impression mustinclude:– New Zealand– Permit No. [Permit Number].N/APermitPost impressions can appear on labelshowever hand stamps are not permitted.60mmType 3 FIM for Approved FreePostMax40mmIndicia areaApproved Pantone colours for deliveryaddresses,2 4PermitPost2 4 2 mmimpressions and FIMs32.5mm27.5mmMax 80mm07220mm27478mm275714mm2767 Black14mmDiagram not to scale60mm20Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

1.7 Approved FreePostFreePost is a versatile, cost-effectiveservice for businesses, organisationsor individuals wanting to maximisethe response rates to their mailings,advertising and direct marketingpromotions. It’s the mail version of afreephone number, enabling customersto contact businesses by mail free ofcharge. Approved FreePost is availablefor medium-sized, non-windowenvelopes only.Key elements• The minimum envelope size is 92mm high and165mm long.• Only non-window envelopes can be used forApproved FreePost.• The FreePost Authority Number must be written onone line and located in the sender address/companylogo area.• Use approved Pantone black or dark blue type 3 FIMindicia (i.e. triple bars), FreePost and New ZealandPost button impressions (please refer to page 22).• Address panel bar widths (i.e. the black bars locatedat each end of the envelope) must be a minimum of2mm and a maximum of 5mm, and cannot extend intothe indicia area.Please see pages 22-24 for further information aboutlayout. For more information on the FreePost serviceplease refer to our website at www.nzpost.co.nz/freepost.Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 50121

Indicia area for Approved FreePost envelopesFacia Indicia Marks (FIM)Type 3 FIM for Approved FreePostFIMs must be located within the indicia area.MaxA type 3 FIM is used on Approved FreePost envelopes.40mm Indicia area• Each contrast bar must measure 20mm length x2mm width.Max 80mm• There must be a 4mm space between each contrastbar. The FIM skew must be 0 degrees relative to thebottom edge of the mail piece. There must be no otherobjects between the FIM bars.2 4 2 4 2 mm14mm20mm• There must be a clearance of at least 10mm aroundthe FIMs.• FIMs can be black or dark blue (see page 20 forapproved Pantone colours for PermitPost Indiciasand FIMs).22Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

Non-window envelopes, FreePost DLE - measurements(diagram shown at 100%) Length = 225mm Height = 114mm80mm10mmFreePost Authority Numberand company logo areaMax 40mm40mm10mm20mm10mm10mmMax 100mm59.6mm2 4 2 4 214mm10mmMin5mmMax10mm10mmMin 8mmMin 8mmAB CompanyPO Box 123Box LobbyCity 1234Min 8mmMin 8mmObject area(graphics, logo, text)10mmMin5mmMax10mmBar width:minimum 2mmmaximum 5mm15mmSortcode clear zone – can be white and/or an approved Pantone colour but must be clear of logos, graphics and text.15mmGot a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 50123

Non-window envelopes, FreePost DLE - colour guide(diagram shown at 100%)= any colour can be used in this area = only approved Pantone colours or white can be used in this areaFreePost Authority Numberand company logo areaAB CompanyPO Box 123Box LobbyCity 1234Object Area(graphics, logo, text)Sortcode clear zone – can be white and/or an approved Pantone colour but must be clear of logos, graphics and text.24Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

Checklist –For machine-sorted mail~ Is your mail piece a machinable size?~ Have all the clear zone requirementsbeen met? See section 1.2.Before going to print, please use thefollowing checklist to ensure you’ve metall the requirements. If you have anyquestions, please call our customerservice centre on 0800 501 501, or emailus at fp.pp@nzpost.co.nz.~ Have you got an approved StandardPermitPost impression (or FIM if usingApproved FreePost) overprinted ontoyour envelope?~ Check that all dimensions for theStandard PermitPost impression matchthose shown on page 20.~ Have you used machinable colours andmaterials?~ Is your font size and style machinecompatible?~ Have you included a sender address andis it in the right place?Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 50125

2.0 Manually sorted requirementsThis section will help you to design yourmail piece so it meets the envelopelayout standards for our manuallysorted mail products.• GoFlexible• Business Flexiblei• PrintPost• Print PreSort• Volume PreSortAs they don’t go through the machines,there are far fewer requirements ascaptured in the table.Requirements GoFlexible BusinessFlexiblePrintPostVolumePreSortVolume 500 300 1000 5000 5000PermitPost indiciarequiredFont size and styleEnvelope and insertcolourDelivery addressReturn to SenderaddressYes – can be anywhere on the same side as the delivery addressStandard or Customised format permittedAny style. At least size 8 font for the delivery address.Must be a valid New Zealand Post address andbe clearly visible on the front of the mail piece.AnyPrint PreSortMust be a valid New Zealand Post addressand be clearly visible on the front ofthe mail piece.The delivery addresses in the sequencedportion of the lodgement must have a RoundNumber as well as a postcode. The RoundNumber must be ‘address line 1, be font size12 and left justified.Must be a valid New Zealand Post address, can be anywhere on the mail piece andbe clearly distinguishable from the delivery address.Our manually sorted products are idealsolutions for creative and/or direct mailitems as there are no limitations oncolours, font styles or graphics. Mailpieces can also be flow-wrapped.Full productspecificationsFull product specifications are set out in the Public Contract and Postal Users Guide.26Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 501

ContactsFor further information, please visitour website www.nzpost.co.nz,email fp.pp@nzpost.co.nz, or call ourCustomer Service Centreon 0800 501 501.This guide is correct at the time of going to pressand is subject to change. The standard terms andconditions of the products and services offered byNew Zealand Post Limited, including information onthe extent of our liability, are set out in the PublicContract and the Postal Users’ Guide. These areavailable for reference at PostShop stores and selectedNew Zealand Post retail outlets, or can be viewed onour website www.nzpost.co.nz/terms. Other conditionsfor New Zealand Post Account customers are containedin the terms and conditions provided when credit wasarranged. New Zealand Post reserves the right to changethe product specifications. VolumePost, FreePost,GoFlexible, PrintPost, PermitPost, Volume PreSort,Print PreSort and PostShop are trade marks ofNew Zealand Post Limited.ADV391FG13 (July 2013)Got a question or need to approve your envelope design? Please contact us via fp.pp@nzpost.co.nz or on 0800 501 50127