Postal Users' Guide - New Zealand Post

Postal Users’GuideOctober 2013

Postal Users’ Guide contents October 2013Public Contract – Delivery of postal and courier items ...................................................................................July 2013Delivery and collection of mail ................................................................................................... PUG 1 (October 2013)Prohibited and High Risk items and Compensation Terms and Conditions ................................ PUG 2 (October 2013)Standard Post letters Terms and Conditions .............................................................................. PUG 4 (October 2013)FastPost letters Terms and Conditions ...................................................................................... PUG 5 (October 2013)FreePost letters Terms and Conditions ..................................................................................... PUG 6 (October 2013)BoxLink Terms and Conditions ................................................................................................. PUG 7 (October 2013)VolumePost 1 Terms and Conditions ........................................................................................ PUG 8 (October 2013)VolumePost 3 Terms and Conditions ...................................................................................... PUG 8a (October 2013)PermitPost Terms and Conditions ................................................................................................. PUG 8b (July 2013)GoFlexible Terms and Conditions ........................................................................................... PUG 8c (October 2013)PrintPost Terms and Conditions .............................................................................................. PUG 8d (October 2013)Business Standard Terms and Conditions ............................................................................... PUG 8e (October 2013)Business Flexible Terms and Conditions .................................................................................. PUG 8f (October 2013)Volume PreSort Terms and Conditions..........................................................................................PUG 8g (October 2013)Print PreSort Terms and Conditions...............................................................................................PUG 8h (October 2013)Parcel services within New Zealand Terms and Conditions...................................................................PUG 9 (July 2013)ParcelPost Terms and Conditions ........................................................................................... PUG 9a (October 2013)ParcelPost Fast Terms and Conditions ................................................................................... PUG 9b (October 2013)ParcelPost Tracked Terms and Conditions .............................................................................. PUG 9c (October 2013)ParcelPost Tracked Zonal Terms and Conditions .................................................................... PUG 9d (October 2013)ParcelPost PO Box Priority Terms and Conditions ................................................................... PUG 9e (October 2013)Discontinued: ParcelPost Terms and Conditions (pre 28 March 2008)...................................PUG 10 (November 2007)Discontinued: PacketPost Terms and Conditions (pre 28 March 2008) ................................ PUG 10a (November 2007)Ready to Go Terms and Conditions ........................................................................................ PUG 11 (October 2013)RegisteredPost Terms and Conditions .................................................................................. PUG 11a (October 2013)Trackme Terms and Conditions ............................................................................................ PUG 11b (October 2013)International Air and International Economy Terms and Conditions ................................................ PUG 12 (July 2013)International Air Satchel Terms and Conditions ..................................................................... PUG 12a (October 2013)International Tracked Air Satchel Terms and Conditions............................................................PUG 12b (October 2013)Armed Forces Terms and Conditions .................................................................................... PUG 12c (October 2013)International Bulk Mail Terms and Conditions ........................................................................ PUG 12d (October 2013)International Air Registered Terms and Conditions ................................................................ PUG 12e (October 2013)International Express Courier Terms and Conditions ..................................................................... PUG 13 (July 2013)International Economy Courier Terms and Conditions ................................................................. PUG 13a (July 2013)World zones ................................................................................................................................. PUG 14 (July 2013)International Business Reply Paid Terms and Conditions ........................................................ PUG 15 (October 2013)International Reply Coupons Terms and Conditions .............................................................. PUG 15a (October 2013)PO Boxes and Private Bags ......................................................................................................... PUG 16 (July 2013)

Delivery and collection of mailPostie deliveryUrban mailboxesTo help ensure your mail is delivered safely, securely and efficiently, you must:have your street number and, where applicable, flat or apartment number, clearly visible on your mailbox; andposition your mailbox on the street line, close to the footpath, on the nearest flat area, with the mail slot facingforward and within safe and easy reach; andmaintain safe and clear access to your mailbox, with no shrubbery or obstacles in the way; andmaintain safe access to your mailbox by removing any spring loaded flaps and rusty or sharp edges; andposition your mailbox so the mail slot is between 900mm and 1200mm from the ground.The recommended minimum dimensions for a mailbox are:mail compartment: 270mm wide, 330mm deep, 160mm highmail slot: 250mm wide, 30mm high.This will help to ensure that your mailbox is large enough to hold all the mail that you receive and that your mail dropsinto the box out of sight of the street. If you receive parcels, you should consider having a separate parcel area in yourmailbox. If you receive large amounts of mail, we recommend your mailbox is large enough to fit it. Ideally, yourmailbox will also have a separate area for newspapers and other non-mail items.Further details about mailbox specifications are available on our website, www.nzpost.co.nz.Public rights of way/private roadsPosties will deliver mail to mailboxes on a public right of way or private road if there are five or more mailboxes on thatright of way and the road is of sufficient standard to enable Posties to deliver mail safely.All other criteria for mailboxes outlined above apply.Flats and apartment blocks – where mailboxes are located outsideGroups of mailboxes must be at right angles to the footpath or roadway.All other criteria for mailboxes outlined above apply.Flats and apartment blocks – where mailboxes are located insidePostie delivery of mail inside apartment blocks is available when there are five or more apartments. The mailboxesmust be locked, on the ground floor and in a common entrance.All other criteria for mailboxes outlined above apply.Business premisesPosties will deliver mail into business premises if a locked mailbox or letter slot is provided on the ground floor and in acommon entrance, or if a reception desk or shop counter suitable for holding mail is close to the main entrance. Postieswill not deliver mail above the ground floor.Note that the Postie delivery service actually provided to you may vary slightly depending on local circumstances.If a delivery point is not provided, the addressee will be notified and the items will be held at the delivery branch orPostShop for collection – see Counter delivery below.SafetyWe may, at our discretion, determine that the access provided to your mailbox is not safe for our Posties and refuse todeliver mail until the issues we identify are resolved to our satisfaction. This applies to mailboxes located on bothpublic and private roads.If a safe and accessible mailbox is not provided, the addressee will be notified and the items will be held at the deliverybranch or PostShop for collection – see Counter delivery below.Potholes, blind corners, narrows roads and excessive vegetation are examples of conditions that may make a roadunsafe for delivery.Parcel itemsIf there is no one at the address the item may be left in a place that is weatherproof and out of public view.PUG 1 (October 2013) Page 1 of 4

Rural deliveryRural delivery is not available in all areas and not automatic. You must apply for rural delivery by filling in a RuralDelivery Service Agreement, which also sets out the terms and conditions applying to this service. The Rural DeliveryService Agreement is available from your local PostShop.Mailbox specifications for Rural Delivery differ from the urban mailbox specifications outlined above. Therecommended minimum dimensions for a rural mailbox are:mail compartment: 270mm wide, 400mm deep, 270mm highmail slot: 250mm wide, 30mm high.For full details, refer to our website, www.nzpost.co.nz or the brochure Joining and using Rural Post’s services(ADV034).Counter deliveryYou may arrange for items sent via our postal network to be held at a PostShop or PostCentre for collection. Itemsaddressed only to a town are treated as addresses for Counter delivery.Counter delivery is a short term delivery option and will only be provided to you for a maximum period of 3 months. Wemay refuse or terminate Counter delivery if other delivery services, such as Postie delivery, Rural delivery or POBox/Private Bag delivery, are available to you. We may also terminate the Counter delivery service by giving you 30days' notice.Counter delivery items will be held for 30 days before being returned to sender unless:the sender has requested a shorter period of time;the item is a ParcelPost, ParcelPost Fast, ParcelPost Tracked, ParcelPost Tracked Zonal or RegisteredPostitem - these items are returned to sender after 14 days; oryou have been receiving the Counter delivery service for longer than 3 months or we have given you noticethat the service is being terminated and that notice period has expired - these items will be immediatelyreturned to sender.You must present suitable identification when collecting items over the counter.ParcelPodRefer to www.nzpost.co.nz/parcelpod or call 0800 501 501 for details about our ParcelPod parcel delivery service andthe terms and conditions that apply.Redirection and Hold servicesAsk at your local PostShop or call 0800 501 501 for details about these services and the terms and conditions thatapply.Poste RestanteIf you are an overseas visitor you may arrange for items addressed to you to be held at selected PostShop stores forcollection (refer to our website at www.nzpost.co.nz/posterestante for a list of stores where the Poste Restante serviceis available). Poste Restante mail is held for two months before being returned to sender.The Poste Restante service allows you to:receive mail and parcelsleave messages for people you wish to contactredirect mail within New Zealand (mail cannot be redirected to a hotel, motel, motor camp, hostel or boardinghouse).Mail addressed to a Poste Restante location must include:the addressee’s full namethe words “Poste Restante”the town or city of the Poste Restante locationthe words “New Zealand”a return address.Fees apply to Poste Restante services. For details, refer to our website at www.nzpost.co.nz/posterestante, ask at aPostShop that accepts Poste Restante mail or call our Customer Service Centre on 0800 501 501. Parcels held atPoste Restante must have maximum dimensions no larger than those allowed for the ParcelPost service: length 1.5m,length + girth 2.5m, volume (length (m) x thickness (m) x height (m)) 0.125m³. The maximum weight for this service is25kg actual or volumetric weight, whichever is greater.You must present suitable identification when collecting Poste Restante items.Posting keysThis service is only available for posting within New Zealand. Keys must not be put in an envelope. On delivery, theowner is charged a fee equal to the postage rate of a medium envelope plus a handling fee.PUG 1 (October 2013) Page 2 of 4

Mail in disputeIf there is a dispute between parties as to who is entitled to receive an item, we may refuse to deliver the item. If theparties cannot agree on who is entitled to the item it will be treated as undeliverable and returned to sender.Mail for deceased personsMail will be delivered as addressed until we are instructed otherwise. Mail can be redirected to the administrator of theestate. Mail may be redirected to a relative of the deceased provided:they have authority to accept mail items on behalf of the deceased; andother relatives do not object to them receiving the deceased's mail.We may require the person receiving the mail to indemnify us against any claims that result from the redirection of thedeceased’s mail to them.Bankrupts, companies in receivership or liquidationItems addressed to a bankrupt, or a company in receivership or liquidation, will be delivered to the addressee. Items willonly be redirected to the duly appointed official assignee, receiver or liquidator (evidence of appointment may berequested) if a redirection request is completed in accordance with our usual terms and conditions for the redirectionservice.Undeliverable itemsItems sent within New Zealand that we cannot deliver and that have a sender's address will be returned to sender.Items sent within New Zealand that we cannot deliver and which do not have a sender's address will be sent toNew Zealand Post's Returned Letter Office and will be dealt with in accordance with the Postal Services Act 1998.Letters (including postcards) and parcels under 2kg from overseas that we cannot deliver will be returned to the countrythey were sent from. Registered items will always be returned to the country they were sent from.Parcels (insured or over 2kg) or courier items from overseas that we cannot deliver will be dealt with in accordance withthe instructions on the Customs Declaration or Consignment Note.Printed papers will only be returned to the country they were sent from if specifically requested by the sender. Thismust be marked on the item in the language of the destination country.PostageWe do not repurchase postage stamps or other prepaid postage.We do not accept:postage that isn’t valid for our network;postage that has already been used (whether it has been postmarked or not);postage that is imperfect (i.e. defaced, incomplete or cut);postage that is issued by other countries, including New Zealand dependencies;postage that is not on the outside of the mail item (e.g. is placed under shrink wrap or flow wrap)postage stamps that are imprinted stamps cut from a bill, note form, share transfer or stamp duty cheques;postage stamps as a method of payment for ParcelPost Tracked, unless they are accompanied by a barcodesticker;any item that has any non-postal stamp or charity or other label, as well as designs likely to be mistaken forpostage stamps or service labels, affixed or printed on the address side.Short Paid itemsIf an item does not have enough postage for delivery, we are not obliged to deliver it. We may, at our discretion, returnthe item to the sender, delay it, or deliver it.If we deliver the item, we may charge a handling fee in addition to the postage owing. If we return the item to thesender, then we will not refund the postage previously paid, and full postage may need to be re-applied to resend theitem. If there is no return address, the item may be treated as undeliverable and sent to New Zealand Post's ReturnedLetter Office, to be opened in order to identify the sender, and/or destroyed or otherwise disposed of, in accordancewith the Postal Services Act 1998.Cancellation of stampsCancellation of philatelic items may be done over selected PostShop counters. This Philatelic service is only allowed forNew Zealand Post products. Postage payment options not originating from New Zealand Post do not qualify for thisservice offering, even though they may be using the New Zealand Post network for delivery. The items will be handedback to you without going through the normal mail system. Under no circumstances will we alter date stamps toaccommodate a request for cancellation.Working daysThe terms and conditions for our services refer to delivery targets in working days. A working day means any day otherthan a Saturday, Sunday, or public holiday recognised in the place where services are being performed.PUG 1 (October 2013) Page 3 of 4

For the purposes of delivery targets, the day in which the mail item is accepted by us is day zero. If you post an itemover the counter in a New Zealand Post retail outlet after that day’s final clearance, day zero will be the next workingday.PUG 1 (October 2013) Page 4 of 4

Prohibited and Restricted items and Compensation Terms andConditionsThe terms and conditions of this Postal Users’ Guide apply to the domestic courier services named in Table A belowonly. They do not apply to domestic courier services purchased directly from Express Couriers Limited and lodged atNew Zealand Post retail outlets. In that instance, Express Couriers Limited’s terms of carriage will apply.Where compensation is payable for loss of, or damage to, a postal or courier item, compensation will be paid (up to thecompensation limit for that service and subject to any exclusions) for the lesser of:the value or declared value of the item; oran indemnity value as determined by us; orthe cost of repairing the damage.1 Compensation limits for sending within New ZealandOur compensation payments (including GST) for loss of, or damage to, postal or courier items sent within New Zealandand overseas are limited to the amounts shown in Table A (plus reimbursement of postage if the item was lost). Thesestandard compensation limits are subject to the Consumer Guarantees Act 1993 and a number of important limitationsand exclusions, in particular in relation to Prohibited and Restricted items. For details refer to paragraphs 3to 5.Table A: Standard compensation limits for items sent within New ZealandStandard compensationlimit(NZ$)Additional compensationcover available(NZ$)Domestic postal servicesLetters and postcards:- 80 cents or less (including GST) No compensation payable No- More than 80 cents (includingGST)$250 NoDomestic parcelsStandard parcelTracked parcelCourier parcelCourier & Signature parcel$250 No$1500 NoOther Domestic courier servicesRegisteredPost $250 NoNotes on Table AUnder the Postal Services Act 1998, we have no liability to you for loss of, or damage to, letters with postageof 80 cents or less (including GST).Letters with postage of more than 80 cents (including GST), parcels and RegisteredPost items are carried onthe basis of “declared value risk” under the Carriage of Goods Act 1979. Our liability (if any) for loss of, ordamage to, these items is limited to a maximum amount of $250, plus reimbursement of postage if the itemwas lost.Items valued over $250 cannot be sent for postal delivery in New Zealand (but may be sent by Courier andCourier & Signature parcels - see next bullet point). We do not pay compensation for loss of, or damage topostal items valued over $250.Domestic courier items are carried on the basis of “limited carrier's risk” under the Carriage of Goods Act1979. Our liability (if any) for loss of, or damage to, domestic courier items is limited to a maximum of $1,500.Items valued over $1,500 may be sent by domestic courier. However, the maximum compensation payable is$1,500.Additional compensation cover is not available for postal or courier items sent within New Zealand.PUG 2 (October 2013) Page 1 of 8

2 Compensation limits for sending internationallyOur compensation payments (including GST) for loss of, or damage to, postal or courier items sent internationally arelimited to the amounts shown in Table B (plus reimbursement of postage if the item was lost). These standardcompensation limits are subject to the Consumer Guarantees Act 1993 and a number of important limitations andexclusions, in particular in relation to Prohibited and Restricted items. For details refer to paragraphs 3 to 5.Table B: Standard compensations limits for items sent internationallyStandard compensationlimit(NZ$)Additional compensation coveravailable(NZ$)International postal servicesLetters (including postcards andaerogrammes)International Economy and InternationalAir parcels$250 No$250 Yes. Additional compensation covercan be purchased (including for someRestricted items 1 ) up to a limit of$1,500International Air Registered $250 NoInternational courier servicesInternational Express Courier $2,000 Yes. Additional compensation covercan be purchased (including for someRestricted items 1 ) up to a limit of$50,000International Economy Courier $2,000 Yes. Additional compensation covercan be purchased (including for someRestricted items 1 ) up to a limit of$5,000Notes on Table BOur liability (if any) for loss of, or damage to, international postal items is limited to a maximum amount of$250, plus reimbursement of postage if the item was lost.Our liability (if any) for loss of, or damage to, international courier items is limited to a maximum amount of$2,000, plus reimbursement of postage if the item was lost.Items valued at more than the compensation limit for a particular international service must either:be sent using a service with a higher compensation limit, orif it is available, you must purchase additional compensation cover.If you have purchased additional compensation cover, compensation payments will be made in accordancewith that cover up to the limit of cover purchased.If you purchase additional compensation cover, we will either provide that cover ourselves or we will arrangecover with a third party insurer (in which case we may retain an administration fee).For information on how to purchase additional compensation cover, ask at your local PostShop orNew Zealand Post retail outlet, or call our Customer Service Centre on 0800 73 63 53.3 Prohibited itemsProhibited items are items that cannot be sent unless we have specifically agreed in writing to carry them. You mustnot post or courier any Prohibited item.We are not liable for, and will not pay compensation for, loss of, or damage to, items we carry if the item is aProhibited item.We may, in special circumstances, agree conditions for the carriage of some Prohibited items with individualNew Zealand Post Account customers. Any variations to the prohibitions set out below will only be valid if they areincluded in the written contract you have with us or if you have written confirmation of the agreed variation from anauthorised New Zealand Post representative.It is your responsibility to check whether the item you are sending is prohibited and acceptance of any item by usdoes not free you of this responsibility. For example:1See paragraph 4PUG 2 (October 2013) Page 2 of 8

the New Zealand Government prohibits or restricts the exportation of various types of items (such asprescription medication and antiquities). For further information contact the New Zealand Customs Service orthe appropriate government authority.additional restrictions may be placed on items by other countries.If you are unsure, our Customer Service Centre is always happy to help but, due to the complex nature of someproducts, it remains your responsibility to ensure your item is safe to send.Prohibited items may appear harmless but can easily become dangerous under certain circumstances, e.g. air pressureor temperature changes. Almost all international items and many domestic items travel by air at some stage of theirjourney.Any item capable of causing injury to people or damage to property must be appropriately packaged before it is broughtinto any PostShop or New Zealand Post retail outlet.We may open and inspect any item we suspect may be, or may contain, a Prohibited item. If we find a Prohibited item itwill not be delivered and we will not refund postage costs. We are not obliged to return the item to you but may, at ourdiscretion and at your cost:make the item safe;return the item to you by a licensed dangerous goods carrier or security firm;destroy the item;dispose of the item; ordeliver the item to the appropriate authorities.There are also penalties for sending prohibited items under the Postal Services Act 1998, the Civil Aviation Act 1990and other legislation.Prohibited items include, but are not limited to, the following categories:any item that is illegal or prohibited by law or any authority, whether in New Zealand or the destination country;any item that is capable, as packed, of causing injury to people or damage to property;any item that is classified as Restricted under our terms and conditions where you have not complied with theconditions of carriage for that item (for more information about Restricted items refer to paragraph 4 below);any item that is listed in the International Air Transport Association (IATA) Dangerous Goods Regulations 2 . Thisincludes explosives, gases, flammable liquids and solids, oxidising substances and organic peroxides, toxic(poisonous) and infectious substances, radioactive materials (except in quantities exempted from the RadiationProtection Act 1965 – for details refer to the Restricted items information in paragraph 4 below), corrosives, andhighly magnetic and polymerisable substances;any unsolicited indecent item or representation of any kind;travellers cheques, deeds, negotiable instruments (including any bearer security, bill of exchange or uncrossedcheque), bonds or shares, credit or bank cards, cash, currency, bullion or vouchers, gift cards or tickets for anygames of chance (e.g. raffle and lottery tickets);unused stamps (however, these can still be sent using international services – for details refer to the conditionsof carriage for Restricted items in paragraph 4 below);all drugs unless in prescription quantities and packaged correctly (additional restrictions apply for internationalservices – for details refer to the conditions of carriage of Restricted items in paragraph 4 below);firearms (including parts) and ammunition. Firearm parts are any piece of a firearm that is designed or intendedto be an integral part of a firearm, regardless of whether it is in working condition. Firearm parts include, but arenot limited to, the breech/chamber, stock/butt, magazine, silencer, barrel, bolt and trigger assembly. Firearmaccessories such as sights, slings and bipods/tripods are permitted to be sent, subject to all other terms andconditions of this Postal Users’ Guide and all relevant regulations;human remains, including ashes;any noxious substance or thing, or any dead animal;live animals, except for correctly packaged bees, leeches, silkworms and harmless insects. For details refer toour website at www.nzpost.co.nz/packageitems;perishable items;jewellery, watches, precious metals or stones (however, these can still be sent using some international services– for details refer to the conditions of carriage for Restricted items in paragraph 4 below);any collectible or antique or any painting, sculpture or other work of art (however, these can still be sent usingsome international services – for details refer to the conditions of carriage for Restricted items in paragraph 4below);lithium ion and lithium polymer batteries (however, these can still be sent using domestic courier services andInternational Express Courier – restrictions apply; for details refer to the conditions of carriage for Restricteditems in paragraph 4 below);fragile items when using domestic courier services only (however, restrictions apply for all other services – referto the conditions of carriage for Restricted items in paragraph 4 below);any item that is inadequately packaged.2Available for purchase from selected bookshops.PUG 2 (October 2013) Page 3 of 8

Goods to countries subject to United Nations sanctions – United Nations sanctions prohibit certainprescribed goods from being sent to certain countries unless with the approval of the Minister of Foreign Affairs.For further details refer to: http://www.mfat.govt.nz/Treaties-and-International-Law/09-United-Nations-Security-Council-Sanctions/index.phpQuick reference guide to common Prohibited itemsThis list is a guide only; it is not a complete list of all prohibited items.AcidAdhesive products (containing flammable liquid)Aerosol cans (e.g. hairspray)Air bag (car)Alarm devices (gas or battery powered)Alcohol (more than 5 litres)Alcohol (more than 70% by volume)AlkalineAmmonia-based productsAmmunitionAnimals (except correctly packaged bees, leeches, silkwormsand harmless insects)Anti-freezeAppliances (containing batteries)AsbestosBarometersBatteries (contained in any appliance - batteries must beremoved and packaged separately)Batteries (made from lithium Ion, some exceptions apply)Batteries (car or wet cell)Battery fluidBlasting capsBleachBrake fluidBulletsBullionButaneCamphorCaps for starting gunsCaps for toy gunsCarbon paperCash, currency or vouchers/gift cards/tickets for games ofchanceCaustic sodaCharcoalChemicalsChloratesChlorineChristmas crackersCigarette lightersCleaning materials (liquid or powder)Compressed airDeodorant (aerosols)DisinfectantsDrugs (unless in prescription quantities)Dry iceDyesEssential oils (e.g. eucalyptus, tea tree)FertilisersFibreglass repair kitsFire extinguishersFire lightersFirearms (including parts) and ammunitionFireworks (e.g. skyrockets, sparklers, crackers)First Aid kitsFlaresFlint lightersFurs and skins (untreated)Gas (e.g. propane, butane, hydrogen, helium)Gas cylinders (e.g. camping gas cylinders - full or empty)Generators (fuel powered)Glue (e.g. flammable, quick drying)Grenades (including imitation Grenades)Hair colouring/bleachesHairspray (aerosol)Human remains (including ashes)IgnitersIndecent goodsInsecticidesJewellery, precious metals or stonesKeroseneLaundry detergentsLighter fluidLiquid nitrogenMagnetic materialMagnetsMatchesMercuryMotor fuelsNail polishNail polish removerNarcoticsOven cleaners (containing caustic soda)Oxygen cylinders, including compressed airPaint (oil based)Party poppersPerfume (including aftershave, cologne)PeroxidesPetrolPhosphorusPlastic solventPoisons (e.g. cyanide, lead, arsenic)PolishPolyester resin kitsPropaneShock absorbers (gas or compressed air)Signals, distressSignals, smokeSodiumSolventsSparklersStun guns, tasers and stun batonsSulphuric acidSwimming pool chemicalsTea tree oilTextile dyesTheatrical flaresThermometers (mercury)Toner (e.g. photocopier toner, toner cartridges)Toy capsToys (containing batteries)TurpentineVarnish (e.g. removers, thinners)WatchesWeapons, including bows, crossbows and arrows, harpoons,guns, spear guns, sling shots and catapultsWeed killersZinc powderPUG 2 (October 2013) Page 4 of 8

4 Restricted itemsThe terms High Risk items and Restricted items currently are both used in New Zealand Post collateral and on itemssuch as postage included bags. For the purposes of these terms and conditions, they both have the same meaning.Restricted items are items that can only be sent if you have complied with the conditions of carriage we specify in TableC below. If the specified conditions of carriage are not met for any Restricted item, including the requirement topurchase additional compensation, the item will be classified as a Prohibited item instead and:you must not give us that item for delivery; andwe are not liable to pay compensation if you give us the item for delivery and it is lost or damaged.Some items listed in Table C are Prohibited items when using certain services. For details about Prohibited items, referto paragraph 3 above.Where noted in Table C, you must purchase additional compensation cover for the full value of the item you aresending. Additional compensation cover is only available when sending items internationally and is available up to thelimits specified as follows:International Air and International Economy (parcels only): up to a limit of $NZ1,500International Economy Courier: up to a limit of $5,000International Express Courier: up to a limit of $50,000.Our general handling and transport processes are the same for all items, and we cannot provide any special treatmentfor items that are fragile. It is your responsibility to ensure that any item is well packaged and can withstand a 1.2mdrop. It is not sufficient to affix labels such as ‘fragile’ or ‘handle with care’ to your item. By accepting your item, we donot acknowledge that the packaging is adequate. For more information about packaging, visit our website atwww.nzpost.co.nz/packageitems.We may, in special circumstances, agree different conditions for the carriage of Restricted items with individualNew Zealand Post Account customers. Any variations to the conditions set out in the table below will only be valid ifthey are included in the written contract you have with us or if you have written confirmation of the agreed variation froman authorised New Zealand Post representative.The New Zealand Government prohibits or restricts the export of various types of items (such as prescriptionmedication and antiquities). You must ensure that your item is not prohibited from export or that you meet any exportrestrictions on the item you are planning to send. For further information, contact the New Zealand Customs Service orthe appropriate government authority.Additional restrictions may be placed on items by other countries. It is your responsibility to ensure that your item is notprohibited or restricted in the country you are sending to.Table C Conditions of carriage for Restricted itemsYou must comply with the conditions of carriage for each category that applies to your item.Domestic servicesInternational servicesItemLetters,postcards,Standardparcels, Trackedparcels andRegisteredPostitemsCourier andCourier &SignatureparcelsInternational Airand InternationalEconomyInternationalExpress CourierInternationalEconomyCourierAny item with contentsvalued at more than thestandard compensationlimit for the serviceselected (For standardcompensation limits seeTables A and B on pages1 and 2)Prohibited itemWe will acceptitems over thisvalue however willonly be liable forloss/damageclaims up to thevalue of NZ$1,500Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedStamps (unused) Prohibited item Prohibited item Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedJewellery, watches,precious metals orstones valued underProhibited item Prohibited item Can be sent only ifadditionalcompensationCan be sent only ifadditionalcompensationCan be sent only ifadditionalcompensationPUG 2 (October 2013) Page 5 of 8

NZ$250 cover is purchased cover is purchased cover is purchasedJewellery, watches,precious metals orstones valued overNZ$250Prohibited item Prohibited item Prohibited item Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedAny collectible orantique or any painting,sculpture or other workof art valuedunder NZ$1,500Prohibited item Prohibited item Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedAny collectible orantique or any painting,sculpture or other workof art valuedover NZ$1,500Prohibited item Prohibited item Prohibited item Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedFragile itemsCan be sent only ifpackaged towithstand transportand handlingProhibited itemCan be sent only ifpackaged towithstand transportand handlingCan be sent only ifpackaged towithstand transportand handlingCan be sent only ifpackaged towithstand transportand handlingElectronic/electricappliances and devicesBatteries must be removed and wrapped separately. If the battery cannot be removed, the item can only besent if it does not have a transmit function or moving parts. Additional restrictions apply if the appliance ordevice contains lithium batteries – refer to the information below.Lithium ion and lithiumpolymer batteriesPriority domesticpostal services 1Prohibited itemAll other servicesRefer to therequirements forelectronic/electricappliances anddevices.Special packagingrequirements mustbe met inaccordance withIATA regulations.For details, refer tothe informationbelow.Prohibited itemSpecial packagingrequirements mustbe met inaccordance withIATA regulations.For details, refer tothe informationbelow.A Lithium IonBattery document(ADV550) must becompleted and sentwith yourinternationaldocuments.Prohibited itemLiquids not otherwiseclassified as dangerousMust be packaged in a way to ensure no leakage or breakage of the container.Radioactive substancesMust be in quantities exempted from the Radiation Protection Act 1965 and below the limits specified by theInternational Atomic Energy Agency (e.g. domestic smoke alarms).Poisons not classifiedas class 6.1 DangerousGoods in the IATARegulationsProhibited itemMust be packagedcorrectlyMust be sent usinga signaturerequired serviceProhibited itemMust be packagedcorrectlyMust be packagedcorrectlyNarcotic drugs (whereallowable)Prohibited itemMust be sent by anauthorisedorganisationProhibited itemMust be sent by anauthorisedorganisationMust be sent by anauthorisedorganisationMust be packagedcorrectlyMust be packagedcorrectlyMust be packagedcorrectlyMust be sent usinga signaturePUG 2 (October 2013) Page 6 of 8

equired servicePerishable biologicalspecimens andsubstances notclassified as class 6.2Dangerous Goods inthe IATA RegulationsProhibited itemMust be sent to arecognisedlaboratory, medicalinstitution, medicalpractitioner or vetMust be packagedin accordance withThe Guideline forPackaging andShipping ofInfectiousSubstances by theNew ZealandCommunicableDiseases CentreProhibited itemMust be sent to arecognisedlaboratory, medicalinstitution, medicalpractitioner or vetMust be packagedin accordance withThe Guideline forPackaging andShipping ofInfectiousSubstances by theNew ZealandCommunicableDiseases CentreMust be sent to arecognisedlaboratory, medicalinstitution, medicalpractitioner or vetMust be packagedin accordance withThe Guideline forPackaging andShipping ofInfectiousSubstances by theNew ZealandCommunicableDiseases CentreMust be sent usinga signaturerequired service1 Priority domestic services are FastPost, ParcelPost PO Box Priority and BoxLinkIATA Regulations for sending lithium ion and lithium polymer batteriesMust be sent using International Express Courier only.The battery must be sufficiently wrapped and packaged separately within the parcel to withstand a 1.2m drop.This is the inside package.If the battery is enclosed internally and cannot be removed (e.g. iPods), the whole item must be sufficientlywrapped and packaged separately within the parcel to withstand a 1.2m drop. This is the inside package.The inside package must have a MAIL285 sticker or equivalent label attached.The outer package must have a MAIL285 sticker or equivalent label attached.A completed Lithium Battery Document (ADV550) must be completed and included into the clear pouch with theother international sending documents.MAIL285 stickers are available at PostShops and New Zealand Post retail outlets.ADV550 – Lithium Battery Document is available at PostShops and New Zealand Post retail outlets and onlinewww.nzpost.co.nz/prohibiteditems.5 Other limitations and exclusionsIn addition to Prohibited and Restricted items, other limitations and exclusions apply.We are not liable for, and will not pay compensation for, loss of, or damage to, items we carry if:you have not complied with all other relevant terms and conditions of the Public Contract and Postal Users’Guide;the item is incorrectly addressed (addressing is the sender's responsibility and acceptance of any item by usdoes not free the sender of this responsibility);the item is a letter posted for 80 cents or less including GST;the item is unlawfully sent;the item is seized or confiscated by Customs or any other government agency or border control authority,regardless of whether it is a Prohibited or Restricted item or not;any required documentation was not fully and correctly completed by the sender;no proof of posting is provided;the loss or damage is the result of any neglect on the part of the sender;the item is sent to a country where no postal or courier service exists;the loss or damage is the result of an event beyond our reasonable control;the loss or damage occurs after delivery;you have bought our services for the purpose of a business and:the loss is consequential or indirect loss or damage, loss of profits or economic loss (for example as aresult of delay);you make a claim for loss or damage more than seven days after delivery of the item;you make a claim for non delivery more than 14 days after the item was sent using a domesticservice or international courier service, or more than 90 days after the item was sent usingInternational Air or International Economy.PUG 2 (October 2013) Page 7 of 8

You agree that, where you acquire goods or services for us for the purpose of your business, the provisions of theConsumer Guarantees Act 1993 which would otherwise apply to the supply by us of any of our goods or services toyou, do not apply.6 Making a compensation claimCompensation claims for items posted from overseas must be initiated by the sender with the postal authorityin the country it was sent from. The information below does not apply.All other compensation claims should be lodged with New Zealand Post or CourierPost, depending on theservice used.For all domestic and international postal services (excluding RegisteredPost), the compensationclaim should be lodged with New Zealand Post by:completing the Customer Inquiry Form online at www.nzpost.co.nz/inquiryform; orcalling the New Zealand Post Customer Service Centre on 0800 501 501For all international courier services, the compensation claim should be lodged withNew Zealand Post by:completing the Customer Inquiry Form online at www.nzpost.co.nz/inquiryform; orcalling the New Zealand Post Customer Service Centre on 0800 73 63 53For domestic RegisteredPost and all domestic courier services, the compensation claim shouldbe lodged with CourierPost by calling the CourierPost Customer Service Centre on0800 268 743.We usually pay compensation to the sender, but the sender can waive this right in favour of the addressee. Anaddressee will receive the same amount of compensation as we would have paid to the sender if the sender hadmade the claim themselves.Compensation claims should be made within:seven days of delivery if your claim is for damage or missing contents;14 days of sending if your claim is for non delivery of an item sent using a domestic postal orcourier service;14 days of sending if your claim is for non delivery of an item sent using an international courierservice; or90 days of sending if your claim is for non delivery of an item sent using an international postalservice.When making a compensation claim for loss of, or damage to, a postal or courier item, you must give us thefollowing information:time, date and place of postingsender and addressee detailsproof of posting (receipts or invoices)evidence of value of the item (cost or replacement price (see below), receipts or valuationnotice). We require independent proof of the value of the item and we may not pay youcompensation if you don't provide this. An online auction number is sufficient for thesepurposes.tracking number (where applicable)sender's copy of the Consignment Note or Customs Declaration (where applicable); andGST number (where applicable).If the item is damaged or some of the contents are missing, you must take the item and its packaging (as nearas possible in the same condition as when it was delivered) to your nearest PostShop or New Zealand Postretail outlet. We may keep the item while we make inquiries. In the case of an item sent overseas, theaddressee should take the item to the postal authority in their country.We individually investigate each compensation claim. Because of this, resolution of your case may not beimmediate and some international investigations may take several months to complete.Compensation payments to customers sending second hand goods that have been sold online (e.g. throughonline auction sites) are based on the sale price of the item.Compensation payments to business customers are based on the cost price of the item to the sender, not theretail price of the item.Rather than pay you compensation, we may replace or reinstate the item.If compensation for damage to an item has been paid in full, then we may dispose of the damaged item as wechoose.If we pay you compensation in full for a lost item and the item later turns up, the item will be our property. If youwant to have the item returned to you, you must refund the compensation payment you received in full.PUG 2 (October 2013) Page 8 of 8

Standard Post letters Terms and ConditionsSummary of keyfeaturesIdeal for sending letters, documents and postcards within New Zealand.Dimensions and weightrestrictionsSizeMaximumdimensions(height x length)MaximumweightMaximum thicknessMedium 130mm x 235mm 500g 6mmLarge 165mm x 235mm 500g 10mmExtra large 230mm x 325mm 750g 20mmOversize 260mm x 385mm 1kg 20mmDimensions and weight restrictions include the envelope.If your item is larger than 260mm x 385mm or thicker than 20mm or heavier than 1kg itwill be classified as a parcel.Delivery targetNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may takelonger.Minimum volumeNo minimum volume.Product requirementsAll items must have the correct postage attached to the front, top right-hand corner ofthe envelope or be posted in a Standard Post postage included envelope.All items must have a valid New Zealand delivery address.We recommend you include a return address. Items that we are unable to deliver andthat do not have a return address will be sent to the New Zealand Post ReturnedLetters Office and dealt with in accordance with the Postal Services Act 1998.Standard Post postage included envelopes can be used to send items by StandardPost. They can only be used once and only within New Zealand.Lodgement optionsNew Zealand Post street posting boxesPostShop letter slotsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness customers: items may also be lodged with your courier if you have amail pick up serviceProhibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.PUG 4 (October 2013) Page 1 of 2

Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the PostalServices Act, no compensation ispayable on items with postage of 80cents or lessItems posted for more than 80 cents(including GST)The maximum compensation payable isNZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 4 (October 2013) Page 2 of 2

FastPost letters Terms and ConditionsSummary of keyfeaturesIdeal for sending letters, documents and postcards within New Zealand with a nextworking day delivery target.Dimensions and weightrestrictionsSizeMaximumdimensions(height x length)MaximumweightMaximum thicknessMedium 130mm x 235mm 500g 6mmLarge 165mm x 235mm 500g 10mmExtra large 230mm x 325mm 750g 20mmOversize 260mm x 385mm 1kg 20mmDimensions and weight restrictions include the envelope.If your item is larger than 260mm x 385mm or thicker than 20mm or heavier than 1kg itwill be classified as a parcel.Delivery targetsAcross TownNext working dayNationwide*Next working dayDelivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas maytake longer.* FastPost is targeted for next working day between major towns and citites.Minimum volumeNo minimum volume.Product requirementsAll items must:have the correct postage attached to the front, top right-hand corner of theenvelope and a blue FastPost service indicator attached to the front, top lefthandcorner of the envelope; orbe posted in a FastPost postage included envelope; andhave a valid New Zealand delivery address.Blue FastPost service indicators are available free from all PostShops and selectedNew Zealand Post retail outlets, on our website, www.nzpost.co.nz, or by contactingour Customer Service Centre on 0800 501 501.FastPost postage included envelopes can be used to send items by FastPost. Theycan only be used once and only within New Zealand.We recommend you include a return address. Items that we are unable to deliver andthat do not have a return address will be sent to the New Zealand Post ReturnedLetters Office and dealt with in accordance with the Postal Services Act 1998.Lodgement optionsNew Zealand Post street posting boxesPostShop letter slotsPUG 5 (October 2013) Page 1 of 2

Over the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness customers: items may also be lodged with your courier if you have amail pick up serviceLodgementrequirementsFastPost items must be posted in the FastPost slot of New Zealand Post street postingboxes or PostShop letter slots. If the item is not posted in the FastPost slot, it may notreceive the FastPost service.Business customers: FastPost items must be bundled separately from other items sothey are clearly identified as requiring priority service. FastPost items mixed with nonpriorityitems may not receive the FastPost service.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the PostalServices Act, no compensation ispayable on items with postage of 80cents or lessItems posted for more than 80 cents(including GST)The maximum compensation payable isNZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 5 (October 2013) Page 2 of 2

FreePost letters Terms and ConditionsSummary of keyfeaturesFreePost is a service used by businesses to enable their customers to correspond withthem without the customer having to pay for postage.Businesses only pay for postage when they receive responses from their customers.Approved and non-approved envelope format options are available.To use FreePost a business must:be a New Zealand Post PO Box or Private Bag holder (FreePost responsescannot be sent to street or rural addresses); andhave a FreePost authority number or word.Dimensions and weightrestrictionsNon-approved FreePost formatSizeMaximumdimensions(height x length)Maximum weightMaximum thicknessMedium 130mm x 235mm 500g 6mmLarge 165mm x 235mm 500g 10mmExtra large 230mm x 325mm 750g 20mmOversize 260mm x 385mm 1kg 20mmApproved Freepost format (medium size envelopes only)SizeMinimumdimensions(height x length)Maximumdimensions(height x length)MaximumweightMaximumthicknessMedium 92mm x 165mm 130mm x 235mm 500g 6mmNotes on Non-approved and Approved FreePost formatsDimensions and weight restrictions include the envelope.If your item is larger than 260mm x 385mm or thicker than 20mm or heavierthan 1kg it will be classified as a parcel.Delivery targetNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may takelonger.A FastPost service indicator sticker cannot be placed on a FreePost letter in order toachieve a faster delivery standard.Minimum volumeNo minimum volume.Product requirementsApproved format envelopes must comply with our envelope layout standards asupdated from time to time. For full details refer to our website atwww.nzpost.co.nz/freepost or:PUG 6 (October 2013) Page 1 of 3

FreePost envelope layout standards (ADV669)Domestic Bulk Mail Envelope Layout Standards (ADV391)These brochures are available on our website, www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.To qualify for the approved format rate, your envelope must comply with both theapproved envelope layout standards and the dimension and weight restrictions.Envelopes not meeting these requirements will be charged the non-approved formatrate.We recommend that you have your envelope format checked before printing by faxing itto our Customer Service Centre on 0800 424 802 or emailing it to fp.pp@nzpost.co.nzAll FreePost items must:be addressed to a valid New Zealand Post PO Box or Private Bag deliveryaddress. FreePost items cannot be sent to street or rural addresses; andinclude your organisation’s name and your FreePost authority number or word.For further information, refer to our website at www.nzpost.co.nz/addressing, or call ourCustomer Service Centre on 0800 501 501.We will check your FreePost items to ensure they meet our FreePost requirements. Ifyour items do not meet these requirements, we may refuse to accept or deliver thoseitems.Other terms andconditionsApplying for a FreePost authority number or wordTo apply for a FreePost authority number or word you must fill in the FreePostapplication form available on our website at www.nzpost.co.nz/freepost, or bycontacting our Customer Service Centre on 0800 501 501.You are able to use your FreePost authority number or word until it is cancelled, eitherby yourself or New Zealand Post.You cannot have the FreePost authority number or word you choose if that number orword is already being used by someone else or if we decide it isn’t suitable.Paying for FreePostWhen you receive FreePost responses, a card will be left in your New Zealand PostPO Box or Private Bag telling you how many responses you have received and theamount you need to pay. You must pay by cash or cheque at the time you collect yourFreePost responses or, if you are one of our New Zealand Post Account customers, wewill invoice you.Cancelling your FreePost authority number or wordWe reserve the right to cancel your FreePost authority word or number at any time.You must inform us in writing if you want to cancel your FreePost authority number orword.If your FreePost authority number or word is cancelled (either by us or at your request)you must inform all of your customers that they can no longer use it. You agree to payfor any mail received using your FreePost authority number or word after it has beencancelled.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the PostalServices Act, no compensation ispayable on items with postage of 80cents or lessItems posted for more than 80c(including GST)The maximum compensation payable isNZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourPUG 6 (October 2013) Page 2 of 3

Compensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 6 (October 2013) Page 3 of 3

BoxLink Terms and ConditionsDiscontinued BoxLink products and servicesOn 28 March 2008, New Zealand Post ceased selling:BoxLink postage included stickers for medium and extra large envelopes (product codes BX003 and BX006);andBoxLink plastic foolscap postage included envelopes (product code BXMF).However, you can continue to use up your existing stock after 28 March 2008, until you have run out. BoxLink extralarge postage included stickers can also be applied to large, extra large and oversize envelope sizes until you have runout.The maximum weight of BoxLink plastic foolscap postage included envelopes is 2kg and the maximum thickness is40mm.Summary of keyfeaturesBoxLink is a fast and cost-effective way for businesses to send letters and otherdocuments to New Zealand Post PO Boxes and Private Bags.BoxLink cannot be used:to send items to street or rural addresses;as prepaid reply envelopes (response devices) for customers to mail back toyou.Items may only be sent to New Zealand Post PO Boxes and Private Bags.Dimensions and weightrestrictionsSizeMaximum dimensions(height x length)MaximumweightMaximum thicknessMedium 130mm x 235mm 500g 6mmLarge 165mm x 235mm 500g 10mmExtra large 230mm x 325mm 750g 20mmOversize 260mm x 385mm 1kg 20mmDimensions and weight restrictions include the envelope.If your item is larger than 260mm x 385mm or thicker than 20mm or heavier than 1kg itwill be classified as a parcel.Delivery targetsNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may takelonger.Minimum volumeNo minimum volume.Product requirementsBoxLink items must:have a BoxLink service indicator or digital postage meter (DPM) impression onthe front, top, right-hand corner of the envelope or be posted in a BoxLinkpostage included envelopebe addressed to a New Zealand Post PO Box or Private Bag (BoxLink itemsPUG 7 (October 2013) Page 1 of 2

cannot be sent to street or rural addresses)include a New Zealand Post PO Box or Private Bag return address.BoxLink postage included envelopes can be used to send items by BoxLink. They canonly be used once and only within New Zealand. They can only be sent toNew Zealand PO Boxes and Private Bags.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness customers: items may also be lodged with your courier if you have amail pick up serviceBoxLink items should not be posted in street posting boxes or PostShop letter slots, asthey may not receive the BoxLink service.LodgementrequirementsBoxLink items must be bundled separately from other items so they are clearlyidentified as requiring priority service. BoxLink items mixed with non-priority items maynot receive the BoxLink service.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the PostalServices Act, no compensation ispayable on items with postage of 80cents or lessItems posted for more than 80 cents(including GST)The maximum compensation payable isNZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 7 (October 2013) Page 2 of 2

VolumePost 1 Terms and ConditionsSummary of keyfeaturesFor sending Bulk Mail within New Zealand.Minimum lodgement requirement is 1000 items of the same size.To use VolumePost 1 you must:• have a PermitPost number• submit a completed Statement of Posting with your lodgement (either amanual AR19N form or a Lodgement Manager Manifest)• meet all lodgement requirements• declare your Statement of Accuracy % and ID number on the Statement ofPosting• comply with the relevant envelope layout standards and addressing layoutstandards• be a New Zealand Post Account customer.Dimensions and weightrestrictionsSizeMinimumdimensions(height x length)Maximumdimensions(height x length)MaximumweightMaximumthicknessMedium 88mm x 138mm 130mm x 240mm 55g 6mmLarge 88mm x 138mm 165mm x 240mm 75g 6mmDimensions and weight restrictions include the envelope.Delivery targetNationwide up to 3 working days.Delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time period stated. Delivery to and from rural or remote areasmay take longer.Minimum volume1000 items.The minimum volume must be met by each mailing customer. Mail from groups ofcustomers cannot be consolidated to achieve VolumePost 1 pricing.Each mail item within a lodgement must:• be the same size and shape, and within the maximum weight restriction• contain the same PermitPost number and return address.Please note that:• Max POP and DL mail cannot be mixed in the same lodgement• the weight of the mail items within a lodgement can vary providing they fallwithin the maximum weight range. This is to accommodate situations such asdiffering numbers of bank statements within a lodgement• the imagery and text printed on items may vary, provided that therequirements as to size, shape, weight, PermitPost number and returnaddress are met.PermitPost numberTo use VolumePost 1 you must have a PermitPost number.For more details about PermitPost, including how to apply for a PermitPost number,refer to:• the PermitPost information on our website at www.nzpost.co.nz/permitpost• the PermitPost section of this Postal Users’ Guide.PUG 8 (October 2013) Page 1 of 4

Product requirementsAll items must comply with our product requirements, including envelope layoutstandards for machine-sorted mail and addressing layout standards, as updated fromtime to time.For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmailand www.nzpost.co.nz/addressing, or the following brochures:• Domestic Envelope Layout Standards for Bulk Mail (ADV391)• Bulk Mail rate card (ADV393).These brochures are available on our website, www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.We recommend that you have the design of your envelope assessed prior to printing byfaxing it to our Customer Service Centre on 0800 424 802 or emailingfp.pp@nzpost.co.nz.We will check your mail at a New Zealand Post Mail Service Centre to see if it meetsthe product requirements. If your mail does not meet these requirements, it will beuprated to the applicable product (and you will be charged on the basis of theapplicable product to which your mail has been uprated, not VolumePost 1).PermitPost impressionEach item must have an approved PermitPost impression, which includes:• an approved New Zealand Post standard PermitPost impression;• your allocated PermitPost number; and• the words ‘New Zealand’.The PermitPost impression must be on the top right hand corner of the envelope (or, ifyou are using a re-usable envelope, top centre) on the same side as the deliveryaddress. For further information, refer to the Domestic Envelope Layout Standards forBulk Mail (ADV391) and the PermitPost section of this Postal Users’ Guide.Only standard PermitPost impressions are acceptable for VolumePost 1.Delivery addressAll items must have a valid New Zealand Post delivery address, including the correctNew Zealand Post postcode.We will monitor your returned mail volumes. We reserve the right to charge you fullpostage rates for any returned mail.Statement of AccuracyA Statement of Accuracy (SOA) ID and % rating must be declared on the Statement ofPosting accompanying the lodgement. If the declaration is missing or incomplete, nonconformancerates will apply (see the Bulk Mail rate card (ADV393) for details).All lodgements must have an SOA of 85% to continue to receive VolumePost 1 rates onthe total lodgement. If the SOA is less than 85%, the portion of mail below the 85%threshold will be charged at the rate detailed on the Bulk Mail rate card (ADV393).More information about Statement of Accuracy standards can be found on our websiteat www.nzpost.co.nz/addressing.Return addressAll items must have a valid New Zealand Post return address, including the correctNew Zealand Post postcode.Lodgement options • Over the counter at PostShops and selected New Zealand Post retail outlets• New Zealand Post Mail Service Centres• New Zealand Post Business Mail CentresNew Zealand Post reserves the right not to accept Bulk Mail lodgements at somePostShop stores (for example, where this is not feasible due to space limitations).Lodgement timesLodgement timeAfter 8am and before 5pm Monday toFriday (excluding weekends and publicholidays)PUG 8 (October 2013) Page 2 of 4

LodgementrequirementsSortingAll items must be sorted in ascending postcode order. Items must be placed in lettertrays so that the delivery address and PermitPost impression are facing the front of thetray.No more than one type of product can be lodged in one tray. For example,VolumePost 1 mail cannot be included in the same tray as VolumePost 3 mail.Letter trays, containers, roll cages and Unit Loading Devices (ULDs)Letter trays are available from your nearest New Zealand Post Mail Service Centre.Letter trays must not weigh more than 12kg. If a tray weighs more than this, mail mustbe split into two or more trays.If you use more than 40 trays per lodgement, a container service is available.If you are posting a large number of bundles, they can be lodged directly into roll cagesor Unit Loading Devices (ULDs).LabellingAll trays, roll cages and ULDs must have a New Zealand Post tray label attached.Requirements differ for mail lodged by mailhouses and businesses directly.For mail lodged by mailhouses, the label must include:• the postcode range that applies to the items within the tray (that is, the firstand last postcode numbers)• the lodgement day crossed to identify when your mail was lodged withNew Zealand Post• a reference code (for example, customer or mailing house reference)• the green label for lodgements originating from the North Island and the purplelabel for lodgements originating from the South Island.For mail lodged directly by businesses, Bulk Mail labels are available to download andprint, from our website at www.nzpost.co.nz/traylabels.Statement of PostingA Statement of Posting form must accompany your mail lodgement or your lodgementwill not be able to be processed. Once the lodgement form has been submitted, nosubsequent changes will be permitted.You must use the following codes on all Statement of Posting forms:Size Lodgement time VolumePost 1 codeM = mediumS = lodged after 8am and before 5pmMonday to Friday, excluding weekendsand public holidaysVP1MS5 = large S = lodged after 8am and before 5pmMonday to Friday, excluding weekendsand public holidaysVP15SProhibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users’ Guide for full details.Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the Postal ServicesAct, no compensation is payable onitems with postage of 80 cents or less.Items posted for more than 80 cents(including GST)The maximum compensation payable isNZ$250.** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.PUG 8 (October 2013) Page 3 of 4

Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 8 (October 2013) Page 4 of 4

VolumePost 3 Terms and ConditionsSummary of keyfeaturesFor sending Bulk Mail within New Zealand.Minimum lodgement requirement is 300 items of the same size.To use VolumePost 3 you must:have a PermitPost numbersubmit a completed Statement of Posting with your lodgement (either amanual AR19N form or a Lodgement Manager Manifest)meet all lodgement requirementsdeclare your Statement of Accuracy % and ID number on the Statement ofPostingcomply with the relevant envelope layout standards and addressing layoutstandardsbe a New Zealand Post Account customer.Dimensions and weightrestrictionsSizeMinimumdimensions(height x length)Maximumdimensions(height x length)MaximumweightMaximumthicknessMedium 88mm x 138mm 130mm x 240mm 55g 6mmLarge 88mm x 138mm 165mm x 240mm 75g 6mmDimensions and weight restrictions include the envelope.Delivery targetNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may takelonger.Minimum volume300 items.The minimum volume must be met by each mailing customer. Mail from groups ofcustomers cannot be consolidated to achieve VolumePost 3 pricing.Each mail item within a lodgement must:be the same size and shape, and within the maximum weight restrictioncontain the same PermitPost number and return addressPlease note that:Max POP and DL mail cannot be mixed in the same lodgementthe weight of mail items within a lodgement can vary providing they fall withinthe maximum weight range. This is to accommodate situations such asdiffering numbers of bank statements within the lodgementthe imagery and text printed on items may vary, provided that therequirements as to size, shape, weight, PermitPost number and returnaddress are metPermitPost numberTo use VolumePost 3 you must have a PermitPost number.For more details about PermitPost, including how to apply for a PermitPost number,refer to:the PermitPost information on our website at www.nzpost.co.nz/permitpostthe PermitPost section of this Postal Users’ Guide.PUG 8a (October 2013) Page 1 of 4

Product requirementsAll items must comply with our product requirements, including envelope layoutstandards for machine-sorted mail and addressing layout standards, as updated fromtime to time.For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmailand www.nzpost.co.nz/addressing, or the following brochures:Domestic Bulk Mail Envelope Layout Standards (ADV391)Bulk Mail rate card (ADV393).These brochures are available on our website, www.nzpost.co.nz, or by callingour Customer Service Centre on 0800 501 501.We recommend that you have the design of your envelope assessed prior to printing byfaxing it to our Customer Service Centre on 0800 424 802 or emailingfp.pp@nzpost.co.nz.We will check your mail at a New Zealand Post Mail Service Centre to see if it meetsthe product requirements. If your mail does not meet these requirements, it will beuprated to the applicable product (and you will be charged on the basis of theapplicable product to which your mail has been uprated, not VolumePost 3).PermitPost impressionEach item must have an approved PermitPost impression, which includes:an approved New Zealand Post standard PermitPost impression;your allocated PermitPost number; andthe words ‘New Zealand’.The PermitPost impression must be on the top right hand corner of the envelope (or, ifyou are using a re-usable envelope, top centre) on the same side as the deliveryaddress. For further information, refer to the Domestic Bulk Mail Envelope LayoutStandards (ADV391) and the PermitPost section of this Postal Users’ Guide.Only standard PermitPost impressions are acceptable for VolumePost 3.Delivery addressAll items must have a valid New Zealand Post delivery address, including the correctNew Zealand Post postcode.We will monitor your returned mail volumes. We reserve the right to charge you fullpostage rates for any returned mail.Statement of AccuracyA Statement of Accuracy (SOA) ID and % rating must be declared on the Statement ofPosting accompanying the lodgement. If the declaration is missing or incomplete, nonconformancerates will apply (see the Bulk Mail rate card (ADV393) for details).All lodgements must have an SOA of 85% to continue to receive VolumePost 3 rates onthe total lodgement. If the SOA is less than 85%, the portion of mail below the 85%threshold will be charged at the rate detailed on the Bulk Mail rate card (ADV393).More information about Statement of Accuracy standards can be found on our websiteat www.nzpost.co.nz/addressing.Return addressAll items must have a valid New Zealand Post return address, including the correctNew Zealand Post postcode.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresNew Zealand Post reserves the right not to accept Bulk Mail lodgements at somePostShop stores (for example, where this is not feasible due to space limitations).Lodgement timesLodgement timeAfter 8am and before 5pm Monday toFriday (excluding weekends and publicholidays)PUG 8a (October 2013) Page 2 of 4

LodgementrequirementsSortingPostcodes are required for the Statement of Accuracy, but items do not need to besorted in ascending postcode order.Items must be placed in letter trays so that the delivery address and PermitPostimpression are facing the front of the tray.No more than one type of product can be lodged in one tray. For example, VolumePost3 mail cannot be included in the same tray as VolumePost 1 mail.Letter trays, containers, roll cages and Unit Loading Devices (ULDs)Letter trays are available from your nearest New Zealand Post Mail Service Centre.Letter trays must not weigh more than 12kg. If a tray weighs more than this, mail mustbe split into two or more trays.If you use more than 40 trays per lodgement, a container service is available.If you are posting a large number of bundles, they can be lodged directly into roll cagesor Unit Loading Devices (ULDs).LabellingAll trays, roll cages and ULDs must have a New Zealand Post tray label attached.Requirements differ for mail lodged by mailhouses and businesses directly.For mail lodged by mailhouses, the label must include:the postcode range that applies to the items within the tray (that is, the firstand last postcode numbers)the lodgement day crossed to identify when your mail was lodged withNew Zealand Posta reference code (for example, customer or mailing house reference)the green label for lodgements originating from the North Island and the purplelabel for lodgements originating from the South Island.For mail lodged directly by businesses, Bulk Mail labels are available to download andprint, from our website at www.nzpost.co.nz/traylabels.Statement of PostingA Statement of Posting form must accompany your mail lodgement or your lodgementwill not be able to be processed. Once the lodgement form has been submitted, nosubsequent changes will be permitted.You must use the following codes on all Statement of Posting forms:Size Lodgement time VolumePost 3 codeM = mediumS = lodged after 8am and before 5pmMonday to Friday, excluding weekendsand public holidays5 = large S = lodged after 8am and before 5pmMonday to Friday, excluding weekendsand public holidaysVP3MVP35Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users’ Guide for full details.Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the Postal ServicesAct, no compensation is payable onitems with postage of 80 cents or less.Items posted for more than 80 cents(including GST)The maximum compensation payable isNZ$250.** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.PUG 8a (October 2013) Page 3 of 4

Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 8a (October 2013) Page 4 of 4

PermitPost Terms and ConditionsSummary of keyfeaturesPermitPost is a pre-printed impression used on mail as an alternative to stamps andfranking.PermitPost is a credit payment method and can only be used by customers with a validNew Zealand Post credit account.PermitPost can be used:for letters and some parcelsto send items within New Zealand and overseas.PermitPost is mandatory when using Bulk MailPermitPost cannot be used to send the following items:ParcelPost Tracked items (because a barcode is required for tracking)ParcelPost PO Box Priority items (because this service is only available usingpostage included envelopes).Dimensions and weightrestrictionsRefer to the relevant service.Delivery targetsRefer to the relevant service.Minimum volume Domestic mail: 300 items or items with postage to the combined value of $210(including GST).International mail: 50 items or items with postage to the combined value of $100(including GST).A $10 (including GST) processing fee will be charged for all manual PermitPostlodgements that do not meet the minimum lodgement threshold. This fee does notapply to lodgements made electronically via Lodgement Manager.Product requirementsAll items must comply with the relevant product requirements, including envelope layoutstandards (applicable to Bulk Mail products only) and addressing layout standards, asupdated from time to time.All product requirements are available in the relevant sections of this Postal Users’Guide or on our website, www.nzpost.co.nz.For more details about PermitPost and envelope layout standards, refer to:Domestic Bulk Mail Envelope Layout Standard (ADV391).This brochure is available on our website, www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.We recommend that if you are using Bulk Mail products, you have the placement andlayout of your PermitPost impression and return address approved prior to printing byfaxing it to our Customer Service Centre on 0800 424 802 or emailingfp.pp@nzpost.co.nzWe will check your mail at a New Zealand Post Mail Service Centre to see if it meetsthe product requirements. If your mail does not meet these requirements, it will beuprated to the applicable product.PermitPost impressionThe PermitPost impression should generally be placed in the top right-hand corner ofthe delivery address side of each item, where you would normally put your stamp.However:PUG 8b (July 2013) Page 1 of 3

if you are using a re-usable envelope, the PermitPost impression may belocated in the top right or centre of the envelopeif you are using PrintPost, GoFlexible or Business Flexible products, thePermitPost impression can be located anywhere on the front of the mail piece,on the same side as the delivery address.Only standard PermitPost impressions can be used on VolumePost 1, VolumePost 3and Business Standard mail.Customised PermitPost impressionsIn addition to standard PermitPost impressions, customised PermitPost impressionscan be used for GoFlexible, Business Flexible, Print PreSort, Volume PreSort andPrintPost mail. These enable you to be more creative with the design of your mail item.Customised PermitPost impressions must:be clearly visible with a font size of at least 8ptcontain the words ‘New Zealand’ and ‘Permit Number’contain the New Zealand Post PermitPost logoCustomised impressions that are likely to be mistaken for postage stamps or servicelabels are not permitted.Return addressAll PermitPost items must have a valid New Zealand Post return address, including thecorrect New Zealand Post postcode.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresBusiness customers: items may also be lodged with your courier if you have amail pick up servicePermitPost items must not be posted in street posting boxes, or in the letter slots atPostShop stores. Any PermitPost items detected in the network that have been lodgedvia street posting boxes or letter slots at PostShop stores may be delayed and returnedto sender.Lodgement timesMonday to Friday (excluding weekends and public holidays) between 8am and 5pm.Lodgements may only be made outside these times by prior arrangement with yourlocal New Zealand Post Mail Service Centre Manager.LodgementrequirementsItems must be placed address side up and arranged in letter trays or bundles so thatthe PermitPost impression is clearly visible on the same side as the delivery address.A Statement of Posting form must accompany your mail lodgement (either a manualAR19N form or a Lodgement Manager Manifest) or your lodgement will not be able tobe processed. Once the lodgement form has been submitted, no subsequent changeswill be permitted.Prohibited andRestricted itemsRefer to the relevant service.Compensation termsand conditionsRefer to the relevant service.Other terms andconditionsTo apply for a PermitPost number, fill in the PermitPost application form available onour website at www.nzpost.co.nz/permitpost, or by contacting our Customer ServiceCentre on 0800 501 501.You keep your PermitPost number until it is cancelled either by you or us. We reservethe right to cancel your PermitPost number at any time.PermitPost envelopes must not be used as prepaid reply envelopes (response devices)for customers to mail back to you.PUG 8b (July 2013) Page 2 of 3

PermitPost items are not post-marked, date stamped or cancelled.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 8b (July 2013) Page 3 of 3

GoFlexible Terms and ConditionsSummary of keyfeaturesFor sending bulk mailings of creative mail pieces within New Zealand.Minimum lodgement requirement is 500 items of the same size.Mail items only need to meet manually-sorted envelope layout standards.To use GoFlexible you must:have a PermitPost numbersubmit a completed Statement of Posting with your lodgement (either a manualAR19N form or a Lodgement Manager Manifest)meet all lodgement requirementsdeclare your Statement of Accuracy % and ID number on the Statement of Postingcomply with the relevant envelope layout standards and addressing layoutstandardsbe a New Zealand Post Account customer.Dimensions andweight restrictionsSizeMaximumdimensions(height x length)Up to 20mmthicknessMaximumweightUp to 40mmthicknessMaximumweightMedium 130mm x 240mm 500g 1kgLarge 165mm x 240mm 500g 1kgOversize 260mm x 385mm 1kg 1.5kgDimensions and weight restrictions include the envelope/packaging.Delivery targetNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may takelonger.Minimum volume500 items.The minimum volume must be met by each mailing customer. Mail from groups ofcustomers cannot be consolidated to achieve GoFlexible pricing.Each mail item within a lodgement must:be the same size and shape, and within the maximum weight restrictioncontain the same PermitPost number and return addressPlease note that:Max POP and DL mail cannot be mixed in the same lodgementthe weight of mail items within a lodgement can vary providing they fall within themaximum weight range. This is to accommodate situations such as differingnumbers of bank statements within the lodgementthe imagery and text printed on items may vary, provided that the requirements as to size,shape, weight, PermitPost number and return address are metPermitPost numberTo use GoFlexible you must have a PermitPost number.For more details about PermitPost, including how to apply for a PermitPost number, refer to:PUG 8c (October 2013) Page 1 of 4

the PermitPost information on our website at www.nzpost.co.nz/permitpostthe PermitPost section of this Postal Users’ Guide.ProductrequirementsAll items must comply with our product requirements, including envelope layout standardsfor manually sorted Bulk Mail and addressing layout standards, as updated from time totime.For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail andwww.nzpost.co.nz/adressing, or the following brochures:Domestic Bulk Mail Envelope Layout Standards (ADV391)Bulk Mail rate card (ADV393).These brochures are available on our website, www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.We will check your mail at a New Zealand Post Mail Service Centre to see if it meets theproduct requirements. If your mail does not meet these requirements, it will be uprated tothe applicable product (and you will be charged on the basis of the applicable product towhich your mail has been uprated, not GoFlexible).PermitPost impressionEach item must have an approved PermitPost impression, which includes:either an approved New Zealand Post standard or customised PermitPostimpression;your allocated PermitPost number; andthe words ‘New Zealand’.The PermitPost impression must be clearly visible. Ideally it should be located on the topright hand corner of the envelope, item or address label. Otherwise it can be placedanywhere on the front of the mail piece, as long as it is on the same side as the deliveryaddress. For further information, refer to the Domestic Bulk Mail Envelope LayoutStandards (ADV391) or the PermitPost section of this Postal Users’ Guide.We recommend that you have the placement and layout of your PermitPost impression andreturn address assessed prior to printing by faxing it to our Customer Service Centre on0800 424 802 or emailing fp.pp@nzpost.co.nz.Delivery addressAll items must have a valid New Zealand Post delivery address, including the correctNew Zealand Post postcode.The delivery address, if printed directly onto the envelope or packaging, needs to be easilylegible (at least size 8 font), printed in 3-4 line address format, and include the correctNew Zealand Post postcode.We will monitor your returned mail volumes. We reserve the right to charge you full postagerates for any returned mail.Statement of AccuracyA Statement of Accuracy (SOA) ID and % rating must be declared on the Statement ofPosting accompanying the lodgement. If the declaration is missing or incomplete, nonconformancerates will apply (see the Bulk Mail rate card (ADV393) for details).All lodgements must have an SOA of 85% to continue to receive GoFlexible rates on thetotal lodgement. If the SOA is less than 85%, the portion of mail below the 85% thresholdwill be charged at the rate detailed in the Bulk Mail rate card (ADV393).More information about Statement of Accuracy standards can be found on our website atwww.nzpost.co.nz/addressing.Return addressAll items must have a valid New Zealand Post return address, including the correctNew Zealand Post postcode.The return address can be located anywhere on the mail piece, as long as it isdistinguishable from the delivery address.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail Service CentresNew Zealand Post reserves the right not to accept Bulk Mail lodgements at some PostShopPUG 8c (October 2013) Page 2 of 4

stores (for example, where this is not feasible due to space limitations).Lodgement timesLodgement timeAfter 8am and before 5pm Monday to Friday(excluding weekends and public holidays)LodgementrequirementsSortingAll items must be sorted in ascending postcode order.Items must be placed in letter trays so the delivery address and PermitPost impression arefacing the front of the tray.If mail items are bundled:the delivery address and PermitPost impression must be placed face side upthe address on each mail item must be clearly visible (with no other labels orstrapping over the address details)all addresses must face the same way, except the last item in the bundle whichshould be back faced so the address details can be seenthe bundles must be tightly banded down their length and across their width.Only one product can be lodged in one tray. For example, GoFlexible items cannot beincluded in the same tray as VolumePost 1 items.Bundles, letter trays, containers, roll cages and Unit Loading Devices (ULDs)Letter trays are available from your nearest New Zealand Post Mail Centre. Letter traysmust not weigh more than 12kg. If a tray weighs more than this, mail must be split into twoor more trays.If you use more than 40 trays per lodgement, a container service is available.Bundles must be able to be carried with one hand without the contents becoming separated.Bundles must not weigh more than 12kgs.If you are posting a large number of bundles, they can be lodged directly into roll cages orUnit Loading Devices (ULDs).LabellingAll bundles, trays, roll cages and ULDs must have a New Zealand Post tray label attached.Requirements differ for mail lodged by mailhouses and businesses directly.For mail lodged by mailhouses, the label must include:the postcode range that applies to your items within the tray (that is, the first andlast postcode numbers)the lodgement day crossed to identify when your mail was lodged withNew Zealand Posta reference code (for example, customer or mailing house reference)the green label for lodgements originating from the North Island and the purplelabel for lodgements originating from the South Island.For mail lodged directly by businesses, Bulk Mail labels are available to download and print,from our website at www.nzpost.co.nz/traylabels.Statement ofPostingA Statement of Posting form must accompany your mail lodgement or your lodgement willnot be able to be processed. Once the lodgement form has been submitted, no subsequentchanges will be permitted.You must use the following codes on all Statement of Posting forms:Size Lodgement time GoFlexiblecode – upto 20mmthicknessGoFlexiblecode – upto 40mmthicknessM = medium S = lodged after 8am and before 5pm Monday to Friday, excludingweekends and public holidaysGFXMSGFX40MS5 = large S = lodged after 8am and before GFX5S GFX405SPUG 8c (October 2013) Page 3 of 4

5pm Monday to Friday, excludingweekends and public holidaysO = oversizeS = lodged after 8am and before5pm Monday to Friday, excludingweekends and public holidaysGFXOSGFX40OSProhibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users’ Guide for full details.Compensationterms andconditionsItems posted for 80 cents or less(including GST)In accordance with the Postal ServicesAct, no compensation is payable onitems with postage of 80 cents or less.Items posted for more than 80cents (including GST)The maximum compensationpayable is NZ$250.** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about our Compensationterms and conditions and Prohibited and Restricted items, refer to section 2 of this PostalUsers’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 8c (October 2013) Page 4 of 4

PrintPost Terms and ConditionsSummary of keyfeaturesFor sending magazines, periodicals and catalogues within New Zealand.Magazines and periodicals are publications with fixed titles that are published regularly, at leasttwice a year. Catalogues are substantial publications that market products and services to, andinvite purchases from, their recipients, and are published at least twice a year.PrintPost cannot be used for delivering handbooks, manuals, directories or annual reports. Salesflyers or circulars do not meet the definition of a catalogue for the purposes of PrintPost, even ifpublished regularly.The minimum lodgement requirement is 1000 items in single weight range.To use PrintPost you must:have a PermitPost numbersubmit a completed Statement of Posting with your lodgement (either a manual AR19Nform or Lodgement Manager Manifest)meet all lodgement requirementsdeclare your Statement of Accuracy % and ID number on the Statement of Postingcomply with the relevant envelope layout standards and addressing layout standardsbe a New Zealand Post Account customer.SamplesPrintPost is designed to accommodate samples in addition to the publication.It is the responsibility of the mailer to ensure the sample is securely packaged so that it cannot bedamaged or become separated in the normal process of handling and delivering this mail item.In addition, there are a number of items that New Zealand Post is unable to handle or deliver.These are specified in the Prohibited and Restricted items section of the Postal Users’ Guide(section 2).If you are in doubt about whether a proposed mailing with a sample will be acceptable, pleasecontact your Account Manager or the Customer Service Centre on 0800 501 501 for confirmation.Dimensions and weightrestrictionsFor sending publicationsMaximum dimensions(height x length)Maximum weightMaximum thickness260mm x 385mm 1.0kg 20mm*Dimensions and weight restrictions include the envelope/packaging.For sending magazines with samplesMaximum dimensions(height x length)Cannot extend beyondthe outside edges ofthe publicationMaximum weightThe combined weight of thesamples and publicationcannot exceed 1.0kgMaximum thicknessThe combined thickness ofthe sample and publicationcannot exceed 40mm.The maximum thickness of the publication is 20mm, however a sample can also be included (at aadditional charge) that, combined with the publication, takes the total thickness up to 40mm,under the following conditions:The publication can be no more than 20mm thick including all inserts within the pages,If the combined thickness is greater than 20mm the sample must sit outside thepublication, but inside the packaging (i.e. flow wrap)If the combined thickness is less than 20mm the lodgement does not require a PrintPostsample product code and the fee does not applyThe sample must be secured so that it does not separate from the publicationPUG 8d (October 2013) Page 1 of 5

Samples must be consistent across the lodgement, i.e. each item must contain the samesample.For example, sending a publication that is 230mm x 335mm x 15mm with a packet of muesliincluded as a free gift.If the muesli package is 70mm x 100mm x 15mm , this is within specification and isallowed.If the muesli package is 70mm x 100mm x 26mm, then combined with the publication itwould be over 40mm thick, so it would not be acceptable and the entire lodgementwould be sent as ParcelPost.Delivery targetNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may take longer.Minimum volume1000 items.The minimum volume must be met by each mailing customer. Mail from groups of customers ortwo or more different titles cannot be consolidated to achieve PrintPost pricing.All items must be the same weight, or if a range of weights is presented, the lodgement must berecorded against the product code for the heaviest item.PermitPost numberTo use PrintPost you must have a PermitPost number. For more details about PermitPost,including how to apply for a PermitPost number, refer to:the PermitPost information on our website at www.nzpost.co.nz/permitpostthe PermitPost section of this Postal Users' Guide.PUG 8d (October 2013) Page 2 of 5

Product requirementsAll items must comply with our product requirements, including envelope layout standards formanually-sorted Bulk Mail and addressing layout standards, as updated from time to time.For full details of our requirements refer to the following brochures:Domestic Bulk Mail Envelope Layout Standards (ADV391)Bulk Mail Rate cardThese brochures are available on our website, www.nzpost.co.nz, or by calling our CustomerService Centre on 0800 501 501.We will check your mail at a New Zealand Post Mail Service Centre to see if it meets the productrequirements. If your mail does not meet these requirements, it will be uprated to the applicableproduct (and you will be charged on the basis of the applicable product to which your mail hasbeen uprated, not PrintPost).PermitPostEach item must have an approved PermitPost impression, which includes:either an approved New Zealand Post standard or customised PermitPost impression;your allocated PermitPost number; andthe words ‘New Zealand’.The PermitPost impression must be clearly visible. Ideally it should be located on the top righthand corner of the envelope, item or address label. Otherwise it can be placed anywhere on thefront of the mail piece, as long as it is on the same side as the delivery address. For furtherinformation, refer to the Domestic Bulk Mail Envelope Layout Standards (ADV391) or thePermitPost section of this Postal Users’ Guide.Delivery addressAll items must have a valid New Zealand Post delivery address, including the correctNew Zealand Post postcode.The delivery address, if printed directly onto the envelope or packaging, needs to be easily legible(at least size 8 font), printed in 3-4 line address format, and include the correct New Zealand Postpostcode.The delivery address must not include a Round Number (e.g NMS005information see Print PreSort section of this Postal Users’ Guide.6). For furtherWe will monitor your returned mail volumes. We reserve the right to charge you full postage ratesfor any returned mail.Statement of AccuracyA Statement of Accuracy (SOA) ID and % rating must be declared on the Statement of Postingaccompanying the lodgement. If the declaration is missing or incomplete, non-conformance rateswill apply (see the Bulk Mail rate card (ADV393) for details).All lodgements must have a SOA of 85% to continue to receive PrintPost rates on the totallodgement. If the SOA is less than 85%, the portion of mail below the 85% threshold will becharged at the rate detailed on the Bulk Mail rate card (ADV393).More information about Statement of Accuracy standards can be found on our website atwww.nzpost.co.nz/addressing.Return addressAll items must have a valid New Zealand Post return address, including the correct New ZealandPost postcode.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresNew Zealand Post reserves the right not to accept Bulk Mail lodgements at some PostShopstores (for example, where this is not feasible due to space limitations)Lodgement times Lodgement time RateAfter 8am and before 5pm Monday to Friday(excluding weekends and public holidays)DaytimePUG 8d (October 2013) Page 3 of 5

After 5pm, on weekends, or on public holidays –lodgements may only be made by prior arrangementwith your local New Zealand Post Mail Service CentreManager.Evening and weekendLodgementrequirementsSortingAll items must be sorted in ascending postcode order.Items must be placed in letter trays so the delivery address and PermitPost impression are facingthe front of the tray.If mail items are bundled:the delivery address and PermitPost impression must be placed face side upthe address on each item must be clearly visible (with no other labels or strapping overthe address details)all addresses must face the same way, except the last item in the bundle which shouldbe back faced so the address details can be seenthe bundles must be tightly banded down their length and across their width.Only one product can be lodged in one tray. For example, PrintPost items cannot be included inthe same tray as VolumePost 1 items.Letter trays, containers, roll cages and Unit Loading Devices (ULDs)Letter trays are available from your nearest New Zealand Post Mail Service Centre. Letter traysmust not weigh more than 12kg. If a tray weighs more than this, mail must be split into two ormore trays.If you use more than 40 trays per lodgement, a container service is available.Bundles must be able to be carried with one hand without the contents becoming separated.Bundles must not weigh more than 12kgs.If you are posting a large number of bundles, they can be lodged directly into roll cages or UnitLoading Devices (ULDs).LabellingAll bundles, trays, roll cages and ULDs must have a New Zealand Post tray label attached.Requirements differ for mail lodged by mailhouses and businesses directly.For mail lodged by mailhouses, the label must include:the postcode range that applies to your items within the tray (that is, the first and lastpostcode numbers)the lodgement day crossed to identify when your mail was lodged with New ZealandPosta reference code (for example customer or mailing house reference)The green label for lodgements originating from the North Island and the purple label forlodgements originating from the South Island.For mail lodged directly by businesses, Bulk Mail labels are available to download and print, fromour website at www.nzpost.co.nz/traylabels.PUG 8d (October 2013) Page 4 of 5

Statement of PostingA Statement of Posting form must accompany your mail lodgement or your lodgement will not beable to be processed. Once the lodgement form has been submitted, no subsequent changes willbe permitted.You must use the following codes on all Statement of Posting forms:Weight (per item) PrintPost code PrintPost SamplesCodeLodgement timeUp to 199g PP1 PPSAM1 Suffix the appropriatelodgement time to the200-299g PP2 PPSAM2code:300-399g PP3 PPSAM3400-699g PP4 PPSAM4700-1kg PP5 PPSAM5S = lodged after 8amand before 5pmMonday to Friday,excluding weekendsand public holidaysE = after 5pm, onweekends, or onpublic holidays, byprior arrangementwith your local MailService CentreManager.For example, PrintPost items with a weight between 400-699g lodged in the morning will have thecode PP4S.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users’ Guide for full details.Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the PostalServices Act, no compensation ispayable on items with postage of 80cents or lessItems posted for more than 80 cents(including GST)The maximum compensation payable isNZ$250** This limit is subject to a number of important limitations and exclusions, in particular in relationto Prohibited and Restricted items. For further information about our Compensation terms andconditions and Prohibited and Restricted items, refer to section 2 of this Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 8d (October 2013) Page 5 of 5

Business Standard Terms and ConditionsSummary of keyfeaturesFor sending Bulk Mail within New Zealand.Minimum lodgement requirement is 300 items of the same size.Mail items need to meet machine-sorted envelope layout standards.A Statement of Accuracy is not required.To use Business Standard you must:have a PermitPost numbersubmit a completed Statement of Posting with your lodgement (either a manualAR19N form or a Lodgement Manager Manifest)meet all lodgement requirementscomply with the relevant envelope layout standards and addressing layoutstandardsbe a New Zealand Post Account customer.Dimensions andweight restrictionsSizeMinimumdimensions(height x length)Maximumdimensions(height x length)MaximumweightMaximumthicknessMedium 88mm x 138mm 130mm x 240mm 55g 6mmLarge 88mm x 138mm 165mm x 240mm 75g 6mmDimensions and weight restrictions include the envelope.Delivery targetNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may takelonger.Minimum volume300 items.The minimum volume must be met by each mailing customer. Mail from groups ofcustomers cannot be consolidated to achieve Business Standard pricing.Each mail item within a lodgement must:be the same size and shape, and within the maximum weight restriction.contain the same PermitPost number and return address.Please note that:Max POP and DL mail cannot be mixed in the same lodgement.the weight of mail items within a lodgement can vary providing they fall within themaximum weight range. This is to accommodate situations such as differingnumbers of bank statements within the lodgement.the imagery and text printed on items may vary, provided that the requirements asto size, shape, weight, PermitPost number and return address are met.PermitPost numberTo use Business Standard you must have a PermitPost number.For more details about PermitPost, including how to apply for a PermitPost number, refer to:the PermitPost information on our website at www.nzpost.co.nz/permitpostthe PermitPost section of this Postal Users’ Guide.ProductAll items must comply with our product requirements, including envelope layout standardsPUG 8e (October 2013) Page 1 of 3

equirementsfor machine-sorted mail and addressing layout standards, as updated from time to time.For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail andwww.nzpost.co.nz/adressing, or the following brochures:Domestic Bulk Mail Envelope Layout Standards (ADV391)Bulk Mail rate card (ADV393)These brochures are available on our website, www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.We recommend that you have the design of your envelope assessed prior to printing byfaxing it to our Customer Service Centre on 0800 424 802 or emailing fp.pp@nzpost.co.nz.We will check your mail at a New Zealand Post Mail Service Centre to see if it meets theproduct requirements. If your mail does not meet these requirements, it will be uprated tothe applicable product (and you will be charged on the basis of the applicable product towhich your mail has been uprated, not Business Standard).PermitPost impressionEach item must have an approved PermitPost impression, which includes:an approved New Zealand Post standard PermitPost impressionyour allocated PermitPost numberthe words ‘New Zealand’.The PermitPost impression must be on the top right hand corner of the envelope (or, if youare using a re-usable envelope, top centre) on the same side as the delivery address. Forfurther information, refer to the Domestic Bulk Mail Envelope Layout Standards (ADV391) orthe PermitPost section of this Postal Users’ Guide.Only standard PermitPost impressions are acceptable for Business Standard.Delivery addressAll items must have a valid New Zealand Post delivery address, including the correctNew Zealand Post postcode.We will monitor your returned mail volumes. We reserve the right to charge you full postagerates for any returned mail.Statement of AccuracyA Statement of Accuracy is not required to use Business Standard.Return addressAll items must have a valid New Zealand Post return address, including the correctNew Zealand Post postcode.The return address can be located anywhere on the mail piece, as long as it isdistinguishable from the delivery address.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail Service Centres.New Zealand Post reserves the right not to accept Bulk Mail lodgements at somePostShops and New Zealand Post retail outlets (for example, where this is not feasible dueto space limitations).Lodgement timesLodgement timeAfter 8am and before 5pm Monday to Friday(excluding weekends and public holidays)LodgementrequirementsSortingThere is no requirement for items to be sorted into postcode order.Only one product can be lodged in one tray. For example, Business Standard items cannotbe included in the same tray as VolumePost 1 items.Letter trays, containers, roll cages and Unit Loading Devices (ULDs)Letter trays are available from your nearest New Zealand Post Mail Centre. Letter traysmust not weigh more than 12kg. If a tray weighs more than this, mail must be split into twoPUG 8e (October 2013) Page 2 of 3

or more trays.If you use more than 40 trays per lodgement, a container service is available.If you are posting a large number of bundles, they can be lodged directly into roll cages orUnit Loading Devices (ULDs).LabellingAll bundles, trays, roll cages and ULDs must have a New Zealand Post tray label attached.Requirements differ for mail lodged by mailhouses and businesses directly.For mail lodged by mailhouses, the label must include:the lodgement day crossed to identify when your mail was lodged withNew Zealand Posta reference code (for example, customer or mailing house reference)the red label.For mail lodged directly by businesses, Bulk Mail labels are available to download and print,from our website at www.nzpost.co.nz/traylabels.Statement ofPostingA Statement of Posting form must accompany your mail lodgement or your lodgement willnot be able to be processed. Once the lodgement form has been submitted, no subsequentchanges will be permitted.You must use the following codes on all Statement of Posting forms:SizeM = mediumL = largeBusinessStandard codeBUSMBUSLFor example, large sized Business Standard items will have the code BUSL.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users’ Guide for full details.Compensationterms andconditionsItems posted for 80 cents or less(including GST)In accordance with the Postal ServicesAct, no compensation is payable onitems with postage of 80 cents or less.Items posted for more than 80cents (including GST)The maximum compensationpayable is NZ$250.** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about our Compensationterms and conditions and Prohibited and Restricted items, refer to section 2 of this PostalUsers’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 8e (October 2013) Page 3 of 3

Business Flexible Terms and ConditionsSummary of keyfeaturesFor sending bulk mailings of creative mail pieces within New Zealand.Minimum lodgement requirement is 300 items of the same size.Mail items only need to meet envelope layout standards for manually-sorted Bulk Mail.A Statement of Accuracy is not required.To use Business Flexible you must:have a PermitPost numbersubmit a completed Statement of Posting with your lodgement (either a manualAR19N form or a Lodgement Manager Manifest)meet all lodgement requirementscomply with the relevant envelope layout standards and addressing layoutstandardsbe a New Zealand Post Account customer.Dimensions andweight restrictionsSizeMaximumdimensions(height x length)Up to 20mmthicknessMaximumweightUp to 40mmthicknessMaximumweightMedium 130mm x 240mm 500g 1kgLarge 165mm x 240mm 500g 1kgOversize 260mm x 385mm 1kg 1.5kgDimensions and weight restrictions include the envelope/packaging.Delivery targetNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may takelonger.Minimum volume300 items.The minimum volume must be met by each mailing customer. Mail from groups ofcustomers cannot be consolidated to achieve Business Flexible pricing.Each mail item within a lodgement must:be the same size and shape, and within the maximum weight restrictioncontain the same PermitPost number and return addressPlease note that:Max POP and DL mail cannot be mixed in the same lodgementthe weight of mail items within a lodgement can vary providing they fall within themaximum weight range. This is to accommodate situations such as differingnumbers of bank statements within the lodgementthe imagery and text printed on items may vary, provided that the requirements asto size, shape, weight, PermitPost number and return address are metPermitPost numberTo use Business Flexible you must have a PermitPost number.For more details about PermitPost, including how to apply for a PermitPost number, refer to:the PermitPost information on our website at www.nzpost.co.nz/permitpostPUG 8f (October 2013) Page 1 of 4

the PermitPost section of this Postal Users’ Guide.ProductrequirementsAll items must comply with our product requirements, including envelope layout standardsfor manually-sorted Bulk Mail and addressing layout standards, as updated from time totime.For full details of our requirements refer to our website at www.nzpost.co.nz/bulkmail andwww.nzpost.co.nz/adressing, or the following brochures:Domestic Bulk Mail Envelope Layout Standards (ADV391)Bulk Mail rate card (ADV393)These brochures are available on our website, www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.We will check your mail at a New Zealand Post Mail Service Centre to see if it meets theproduct requirements. If your mail does not meet these requirements, it will be uprated tothe applicable product (and you will be charged on the basis of the applicable product towhich your mail has been uprated, not Business Flexible).PermitPost impressionEach item must have an approved PermitPost impression, which includes:either an approved New Zealand Post standard or customised PermitPostimpressionyour allocated PermitPost numberthe words ‘New Zealand’.The PermitPost impression must be clearly visible. Ideally it should be located on the topright hand corner of the envelope, item or address label. Otherwise it can be placedanywhere on the front of the mail piece, as long as it is on the same side as the deliveryaddress. For further information, refer to the Domestic Bulk Mail Envelope LayoutStandards (ADV391) or the PermitPost section of this Postal Users’ Guide.We recommend that you have the placement and layout of your PermitPost impression andreturn address approved prior to printing by faxing it to our Customer Service Centre on0800 424 802 or emailing fp.pp@nzpost.co.nz.Delivery addressAll items must have a valid New Zealand Post delivery address, including the correctNew Zealand Post postcode.The delivery address, if printed directed onto the envelope or packaging, needs to be easilylegible (at least size 8 font), printed in 3-4 line address format, and include the correctNew Zealand Post postcode.We will monitor your returned mail volumes. We reserve the right to charge you full postagerates for any returned mail.Statement of AccuracyA Statement of Accuracy is not required to use Business Flexible.Return addressAll items must have a valid New Zealand Post return address, including the correctNew Zealand Post postcode.The return address can be located anywhere on the mail piece, as long as it isdistinguishable from the delivery address.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail Service CentresNew Zealand Post reserves the right not to accept Bulk Mail lodgements at somePostShops (for example, where this is not feasible due to space limitations).Lodgement timesLodgement timeAfter 8am and before 5pm Monday to Friday(excluding weekends and public holidays)PUG 8f (October 2013) Page 2 of 4

LodgementrequirementsSortingThere is no requirement for items to be sorted into postcode order.Items must be placed in letter trays so the delivery address and PermitPost impression arefacing the front of the tray.If mail items are bundled:the delivery address and PermitPost impression must be placed face side upthe address on each mail item must be clearly visible (with no other labels orstrapping over the address details)all addresses must face the same way, except the last item in the bundle whichshould be back faced so the address details can be seenthe bundles must be tightly banded down their length and across their width.Only one product can be lodged in one tray. For example, Business Flexible items cannotbe included in the same tray as VolumePost 1 items.Bundles, letter trays, containers, roll cages and Unit Loading Devices (ULDs)Letter trays are available from your nearest New Zealand Post Mail Centre. Letter traysmust not weigh more than 12kg. If a tray weighs more than this, mail must be split into twoor more trays.If you use more than 40 trays per lodgement, a container service is available.Bundles must be able to be carried with one hand without the contents becoming separated.Bundles must not weigh more than 12kgs.If you are posting a large number of bundles, they can be lodged directly into roll cages orUnit Loading Devices (ULDs).LabellingAll bundles, trays, roll cages and ULDs must have a New Zealand Post tray label attached.Requirements differ for mail lodged by mailhouses and businesses directly.For mail lodged by mailhouses, the label must include:the lodgement day crossed to identify when your mail was lodged withNew Zealand Posta reference code (for example, customer or mailing house reference)the red label.For mail lodged directly by businesses, Bulk Mail labels are available to download and print,from our website at www.nzpost.co.nz/traylabels.Statement ofPostingA Statement of Posting form must accompany your mail lodgement or your lodgement willnot be able to be processed. Once the lodgement form has been submitted, no subsequentchanges will be permitted.You must use the following codes on all Statement of Posting forms:SizeBusinessFlexible code –up to 20mmthicknessBusinessFlexible code –up to 40mmthicknessM = medium BFXM BFX40M5 = large BFXL BFX40LO = oversize BFXO BFX40OFor example, large sized Business Flexible items up to 20mm thick will have the codeBFXL.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users’ Guide for full details.PUG 8f (October 2013) Page 3 of 4

Compensationterms andconditionsItems posted for 80 cents or less(including GST)In accordance with the Postal ServicesAct, no compensation is payable onitems with postage of 80 cents or less.Items posted for more than 80cents (including GST)The maximum compensationpayable is NZ$250.** Thislimit issubject to a number of important limitations and exclusions, in particular in relation toProhibited and Restricted items. For further information about our Compensation terms andconditions and Prohibited and Restricted items, refer to section 2 of this Postal Users’Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 8f (October 2013) Page 4 of 4

Volume PreSort Terms and ConditionsSummary of keyrequirementsFor sending Bulk Mail presented in Postie run sequence within New Zealand.Postie run sequence is the order of addresses on each Postie’s delivery route.Minimum lodgement is 5,000 items within the applicable maximum dimensions.A minimum of 85% of items must be printed in a single continuous Postie runsequence. Aggregation of files of lesser volumes is allowed provided theconsolidated file is re-sequenced to provide one continuously sequenced file. Ifyour lodgement does not meet these requirements New Zealand Post reservesthe right to uprate your entire lodgement to the next applicable product.To use this product you must:Have a PermitPost TM number, and be a New Zealand Post Accountcustomer;Supply your addressing data, ideally with attached DPIDs, to yourmailhouse or, PreSort certified provider for sequencing;Print your mail out in the specified sequence, including additional addresselements as required;Label your mail with the appropriate labels;Submit the following data for each lodgement as part of your LodgementManager manifest;oooooStatement of Accuracy (“SOA”) unique ID from which the mailfilehas been sourcedSOA % relevant to the SOA Unique ID provided abovedate of New Zealand Post sequence file used for the sequencingnumber of sequenced and unsequenced itemsnumber of items in each Postie Round code.Each mail file lodged must be sequenced from the same New ZealandPost sequence file version;Lodge on or within two months after the date of New Zealand Postsequence file used for sequencing. If the lodgement is outside this period,it will be uprated to the next most applicable product;Retain each sequenced address file for a period of 30 days from the dateof lodgement and provide it on request for sequence quality auditpurposes;Adhere to the Domestic Bulk Mail Envelope Layout Standards (ADV391)and address and layout guide (ADV356).New Zealand Post reserves the right to machine-process items if it is possibleto do so.Dimension and weightrestrictionsSizeMaximumdimensions(height xlength)Minimumdimensions(height xlength)MaximumweightMaximumthicknessMedium(e.g. DLE)130mm x240mm88mm x138mm75g8mmLarge (e.g.C5)165mm x240mm140mm x140mm100g8mmPUG 8g (October 2013) Page 1 of 5

Delivery targetMinimum volumePermitPost numberProduct requirementNationwide up to 3 working days.The delivery targetis a guide only and we do not guarantee that your item willreach its destination within the time stated. Delivery to and from rural or remoteareas may take longer.5,000 items.Non-identical mail from groups of customers can be consolidated provided theconsolidated file is re-sequenced to provide one continuously sequenced fileand every lodgement must be billed to a single customer account. Thedimensions, weight and thickness of each item may vary but must be within thespecified limits for the selected size eg: Medium or Large.To use Volume PreSort you must have a PermitPost number.For more details about PermitPost including how to apply for a PermitPostnumber, refer to:• The PermitPost information on our website atwww.nzpost.co.nz/permitpost;• The PermitPost section of the Postal Users’ Guide.All items must comply with our product requirements, including envelope layoutstandards for manually sorted Bulk Mail and addressing layout standards, asupdated from time to time.For full details of our requirements refer to our websitewww.nzpost.co.nz/bulkmail and www.nzpost.co.nz/addressing, or the followingbrochure:• Domestic Bulk Mail Envelope Layout Standards (ADV391)This brochure is available on our website www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.We will check your mail at a New Zealand Post Mail Service Centre to see if itmeets the product requirements. If your mail does not meet these requirementsit will be uprated to the next most applicable product (and you will be chargedon the basis of the applicable product to which your mail has been uprated).PermitPost impressionEach item must have either an approved standard or customised PermitPostimpression, which includes:• your allocated PermitPost number; and• the words ‘New Zealand’.The PermitPost impression must be clearly visible. Ideally it should be locatedon the top right hand corner of the mail item. Alternatively it can be placedanywhere on the front of the mail item, provided it is on the same side as thedelivery address. For further information, refer to the Domestic Bulk MailEnvelope Layout Standards (ADV391) and the PermitPost section of this PostalUsers’ Guide.We recommend that you have the placement and layout of your PermitPostimpression assessed prior to printing by faxing it to our Customer ServiceCentre on 0800 424 802 or emailing fp.pp@nzpost.co.nzDelivery addressAll items must have a valid New Zealand Post delivery address, including thecorrect New Zealand Post postcode.For further information refer to the Mail Printing section of this specification.We may monitor your returned mail volumes. We reserve the right to chargeyou full postal rates for any returned mail. Please note that there is likely to bea higher rate of return for addresses unable to be matched to the PostalPUG 8g (October 2013) Page 2 of 5

Address File (PAF).Statement of AccuracyAll lodgements must have a minimum of 85% Statement of Accuracy (“SOA”)against the NZ Post Postal Address File (PAF). If the lodgement contains lessthan 85% SOA, the entire lodgement will be uprated to the next most applicableproduct. More information about Statement of Accuracy standards can befound on our website at www.nzpost.co.nz/addressing.Return addressAll items must have a valid New Zealand Post return address, including thecorrect New Zealand Post postcode.The return address can be located anywhere on the mail piece, as long as it isdistinguishable from the delivery address.We recommend that you have the placement and layout of your return addressassessed prior to printing by faxing it to our Customer Service Centre on 0800424 802 or emailing fp.pp@nzpost.co.nzMail PrintingThe sequenced portion of the lodgement must be printed in the postie runsequence specified in the New Zealand Post sequence file version.Each sequenced mail item must have two codes printed in the address block,as follows:Round Number – comprising:­ 3 characters (branch abbreviation)­ 3 numbers (round abbreviation)­ minimum 15 spaces­ 1 number (NZ Post line area)(e.g. NMS005 6)Postcode - comprising 4 digits(e.g. 6035)The codes can be printed in the same font as the address, however the RoundNumber must be ‘address line 1’, left justified and 12 point font.When using a windowed envelope it is critical that both codes are completelyvisible, so their position must take into account the complete range ofmovement of the insert inside the envelope.Below is an exampleNMS005 6Mr ExampleFlat 4c11 Example StreetNgaio 6035Wellington 6035In circumstances where mail items are damaged in the production process,these items will need to be reprinted and trayed / bundled separately, with astandard red and white mixed postcode label and in such circumstances NewZealand Post reserves the right to uprate the entire lodgement.Lodgement timesLodgementrequirementsAfter 8am and before 5pm Monday to Friday (excluding weekends and publicholidays).Items lodged after these times will be processed the following working day (ie.Monday to Friday).Items must be lodged at:New Zealand Post Mail Service CentresPUG 8g (October 2013) Page 3 of 5

New Zealand Post Business Mail CentresItems must be placed in letter trays with the delivery address and PermitPostimpression facing the same way, towards the front of the tray (where the labelis located).Within each sequenced mail tray, mail items must be sequenced in accordancewith the Mail Printing section of this specification.Within each un-sequenced mail tray, the mail items must be sequenced inascending postcode order where the postcode is known. Unsequenced itemswithout postcodes can be included but must be grouped after the postcodeordered items.LabellingAll trays, roll cages and ULDs must have a New Zealand Post tray labelattached.Sequenced and un-sequenced items must be presented in separate trays withseparate labelling requirements.For sequenced items the label must include:the word “ROUND” either printed, stamped or hand-writtenthe Round Number range that applies to items within the tray (that is,the first and last Round Numbers). Round Numbers must be enteredinto the fields on standard tray labels usually used for Postcode rangethe lodgement day crossed to identify when mail was lodged with NewZealand Posta reference code (for example, customer or mailing house reference)the green label for lodgements originating from the North Island andthe purple label for lodgements originating from the South IslandFor un-sequenced items the label must include:the word “POSTCODE” either printed, stamped or hand-writtenthe postcode range that applies to items within the tray (that is, the firstand last postcode numbers)the lodgement day crossed to identify when mail was lodged with NewZealand Posta reference code (for example, customer or mailing house reference)the red labelLetter trays are available from your nearest New Zealand Post Mail ServiceCentre. Letter trays must not weigh more than 12kg. If a tray weighs morethan this, mail must be split into two or more trays.If you use more than 40 trays per lodgement, a container service is available.Statement of PostingA Statement of Posting form must accompany your mail lodgement or yourlodgement will not be able to be processed. The Statement of Posting formmust be electronically submitted via Lodgement Manager.Once the lodgement form has been submitted, no subsequent changes will bepermitted.You must use the following codes when lodging:SizeMedium (e.g. DLE)Large (e.g. C5)ProductCodeVPSMVPSLPUG 8g (October 2013) Page 4 of 5

Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited andRestricted items include (but are not limited to) dangerous, perishable, fragileand high value items. Please refer to section 2 of the Postal Users’ Guide forfull details.Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the PostalServices Act, no compensation ispayable on items with postage of 80cents or lessItems posted for more than 80cents (including GST)The maximum compensation payableis NZ$250** This limit is subject to a number of important limitations and exclusions, inparticular in relation to Prohibited and Restricted items. For further informationabout our Compensation terms and conditions, and Prohibited and Restricteditems, please refer to section 2 of the Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1of the Postal Users’ Guide.PUG 8g (October 2013) Page 5 of 5

Print PreSort Terms and ConditionsSummary of keyrequirementsFor sending magazines, periodicals and catalogues presented in Postie runsequence within New Zealand. Postie run sequence is the order of addresses oneach Postie’s delivery route.Magazines and periodicals are publications with fixed titles that are publishedregularly, at least twice a year. Catalogues are substantial publications that marketproducts and services to, and invite purchases from, their recipients, and arepublished at least twice a year.Print PreSort cannot be used for delivering handbooks, manuals, directories orannual reports. Sales flyers or circulars do not meet the definition of a cataloguefor the purposes of Print PreSort, even if published regularly.Minimum lodgement is 5,000 items within the applicable maximum dimensions. Aminimum of 85% of items must be printed in a single continuous Postie runsequence. Aggregation of files of lesser volumes is allowed provided theconsolidated file is re-sequenced to provide one continuously sequenced file.If your lodgement does not meet these requirements New Zealand Post reservesthe right to uprate your entire lodgement to the next applicable product.To use this product you must:Have a PermitPost TM number, and be a New Zealand Post Account customer;Supply your addressing data, ideally with attached DPIDs, to your mailhouseor, PreSort certified provider for sequencing;Present your mail in the specified sequence, including additional addresselements as required;Label your mail with the appropriate labels;Submit the following data for each lodgement as part of your LodgementManager manifest;oooooStatement of Accuracy (“SOA”) unique ID from which the mailfile hasbeen sourcedSOA % relevant to the SOA Unique ID provided abovedate of New Zealand Post sequence file used for the sequencingnumber of sequenced and unsequenced itemsnumber of items in each Postie Round code.Each mail file lodged must be sequenced from the same New Zealand Postsequence file version;Lodge on or within 2 months after the date of New Zealand Post sequence fileused for sequencing. If the lodgement is outside this period, it will be upratedto the next most applicable product;Retain each sequenced address file for a period of 30 days from the date oflodgement and provide it on request for sequence quality audit purposes;Adhere to the Domestic Bulk Mail Envelope Layout Standards (ADV391) andaddress and layout guide (ADV356).New Zealand Post reserves the right to machine-process items if it is possible to doso.PUG 8h (October 2013) Page 1 of 6

Dimension andweightrestrictionsMaximum dimensions(height x length)Maximum weightMaximum thickness260mm x 385mm 1.0kg 20mmDelivery targetMinimumvolumePermitPostnumberProductrequirementNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item willreach its destination within the time stated. Delivery to and from rural or remoteareas may take longer.5000 items.Non-identical mail from groups of customers can be consolidated provided theconsolidated file is re-sequenced to provide one continuously sequenced file andevery lodgement must be billed to a single customer account. The dimensions,weight and thickness of each item may vary but must be within the specified limitsfor the selected product code (ie weight band eg: 400-699g).To use Print PreSort you must have a PermitPost number.For more details about PermitPost including how to apply for a PermitPost number,refer to:• The PermitPost information on our website atwww.nzpost.co.nz/permitpost;• The PermitPost section of the Postal Users’ Guide.All items must comply with our product requirements, including envelope layoutstandards for manually sorted Bulk Mail and addressing layout standards, asupdated from time to time.For full details of our requirements refer to our website www.nzpost.co.nz/bulkmailand www.nzpost.co.nz/addressing, or the following brochure:• Domestic Bulk Mail Envelope Layout Standards (ADV391)This brochure is available on our website www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.We will check your mail at a New Zealand Post Mail Service Centre to see if itmeets the product requirements. If your mail does not meet these requirements itwill be uprated to the next most applicable product (and you will be charged on thebasis of the applicable product to which your mail has been uprated).PermitPost impressionEach item must have either an approved standard or customised PermitPostimpression, which includes:• your allocated PermitPost number; and• the words ‘New Zealand’.The PermitPost impression must be clearly visible. Ideally it should be located onthe top right hand corner of the mail item. Alternatively it can be placed anywhereon the front of the mail item, provided it is on the same side as the deliveryaddress. For further information, refer to the Domestic Bulk Mail Envelope LayoutStandard (ADV391) and the PermitPost section of this Postal Users’ Guide.We recommend that you have the placement and layout of your PermitPostimpression assessed prior to printing by faxing it to our Customer Service Centreon 0800 424 802 or emailing fp.pp@nzpost.co.nzPUG 8h (October 2013) Page 2 of 6

Delivery addressAll items must have a valid New Zealand Post delivery address, including thecorrect New Zealand Post postcode.For further information refer to the Mail Printing section of this specification.We may monitor your returned mail volumes. We reserve the right to charge youfull postal rates for any returned mail. Please note that there is likely to be ahigher rate of return for addresses unable to be matched to the Postal Address File(PAF).Statement of AccuracyAll lodgements must have a minimum of 85% Statement of Accuracy (“SOA”)against the NZ Post Postal Address File (PAF). If the lodgement contains less than85% SOA, the entire lodgement will be uprated to the next most applicable product.More information about Statement of Accuracy standards can be found on ourwebsite at www.nzpost.co.nz/addressing.Return addressAll items must have a valid New Zealand Post return address, including the correctNew Zealand Post postcode.The return address can be located anywhere on the mail piece, as long as it isdistinguishable from the delivery address.We recommend that you have the placement and layout of your return addressassessed prior to printing by faxing it to our Customer Service Centre on 0800 424802 or emailing fp.pp@nzpost.co.nzMail PrintingThe sequenced portion of the lodgement must be printed in the postie runsequence specified in the New Zealand Post sequence file version.Each sequenced mail item must have two codes printed in the address block, asfollows:Round Number - comprising:- 3 characters (branch abbreviation)- 3 numbers (round abbreviation)- minimum 15 spaces- 1 number (NZ Post line area)(e.g. NMS005 6)Postcode – comprising 4 digits(e.g. 6035)The codes can be printed in the same font as the address, however the RoundNumber must be ‘address line 1’, left justified and 12 point font.When using a windowed envelope it is critical that both codes are completelyvisible, so their position must take into account the complete range of movement ofthe insert inside the envelope.Below is an exampleNMS005 6Mr ExampleFlat 4c11 Example StreetNgaio 6035Wellington 6035In circumstances where mail items are damaged in the production process, theseitems will need to be reprinted and trayed / bundled separately, with a standard redPUG 8h (October 2013) Page 3 of 6

and white mixed postcode label and in such circumstances New Zealand Postreserves the right to uprate the entire lodgement.LodgementtimesLodgement timeAfter 8am and before 5pm Monday toFriday (excluding weekends and publicholidays)After 5pm, on weekends, or public holidays– lodgements may only be made by priorarrangement with your local New ZealandPost Mail Service Centre Manager.RateDaytimeEvening and weekendLodgementrequirementsItems must be lodged at:New Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresItems can be presented either in bundles or trays.For bundles the requirements are:Items must be bundled with the delivery address and PermitPost impression facingthe same way. The last item in a bundle must be reverse faced.Within each sequenced bundle, mail items must be sequenced in accordance withthe Mail Printing section of this specification.Within each un-sequenced bundle, mail items must be sequenced in ascendingpostcode order where the postcode is known. Unsequenced items withoutpostcodes can be included but must be grouped after the postcode ordered items.No labels are required. Ensure that the Round Numbers are visible and notobscured by strapping.Bundles must be able to be carried with one hand without the contents becomingseparated. Bundles must not weigh more than 12kg.If you are posting a large number of bundles, they can be lodged directly into rollcages or Unit Loading Devices (ULDs).Sequenced and un-sequenced items must be presented in separate bundles.For trays the requirements are:Items must be placed in letter trays with the delivery address and PermitPostimpression facing the same way, towards the front of the tray (where the label islocated).Within each sequenced mail tray mail items must be sequenced in accordance withthe Mail Printing section of this specification.Within each un-sequenced mail tray, the mail items must be sequenced inascending postcode order where the postcode is known. Unsequenced itemswithout postcodes can be included but must be grouped after the postcode ordereditems.LabellingAll trays, roll cages and ULDs must have a New Zealand Post tray label attached.Sequenced and un-sequenced items must be presented in separate trays withseparate labelling requirements.For sequenced items the label must include:the word “ROUND” either printed, stamped or hand-writtenPUG 8h (October 2013) Page 4 of 6

the Round Number range that applies to items within the tray (that is, thefirst and last Round Numbers). Round Numbers must be entered into thefields on standard tray labels usually used for Postcode rangethe lodgement day crossed to identify when mail was lodged with NewZealand Posta reference code (for example, customer or mailing house reference)the green label for lodgements originating from the North Island and thepurple label for lodgements originating from the South IslandFor un-sequenced items the label must include:the word “POSTCODE” either printed, stamped or hand-writtenthe postcode range that applies to items within the tray (that is, the firstand last postcode numbers)the lodgement day crossed to identify when mail was lodged with NewZealand Posta reference code (for example, customer or mailing house reference)the red labelLetter trays are available from your nearest New Zealand Post Mail Service Centre.Letter trays must not weigh more than 12kg. If a tray weighs more than this, mailmust be split into two or more trays.If you use more than 40 trays per lodgement, a container service is available.Statement ofPostingA Statement of Posting form must accompany your mail lodgement or yourlodgement will not be able to be processed. The Statement of Posting form mustbe electronically submitted via Lodgement Manager.Once the lodgement form has been submitted, no subsequent changes will bepermitted.You must use the following codes when lodging:SizeUp to 199g200-299g300-399g400-699g700-1kgLodgementTimeDaytimeEveningDaytimeEveningDaytimeEveningDaytimeEveningDaytimeEveningProduct CodePPS1SPPS1EPPS2SPPS2EPPS3SPPS3EPPS4SPPS4EPPS5SPPS5EProhibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited andRestricted items include (but are not limited to) dangerous, perishable, fragile andhigh value items. Please refer to section 2 of the Postal Users’ Guide for fulldetails.PUG 8h (October 2013) Page 5 of 6

Compensationterms andconditionsItems posted for 80 cents or less(including GST)In accordance with the PostalServices Act, no compensation ispayable on items with postage of 80cents or lessItems posted for more than 80 cents(including GST)The maximum compensation payableis NZ$250** This limit is subject to a number of important limitations and exclusions, inparticular in relation to Prohibited and Restricted items. For further informationabout our Compensation terms and conditions, and Prohibited and Restricteditems, please refer to section 2 of the Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 ofthe Postal Users’ Guide.PUG 8h (October 2013) Page 6 of 6

Parcel services within New Zealand Terms and ConditionsSummary ofkey featuresFor sending parcels by post and courier within New Zealand.Saturday delivery and delivery to New Zealand Post PO Boxes and Private Bags areavailable.DeliverytargetsDestinationStandardparcelTracked parcelCourier parcelCourier &SignatureparcelAcross town1-2 workingdays1-2 workingdaysNext workingday*Within island1-2 workingdays1-2 workingdaysNext workingday*Nationwide2-3 workingdays2-3 workingdaysNext workingday*Delivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas maytake longer.* Major towns and cities.DeliveryFor signature required itemsDelivery of the parcel is considered complete when we collect the signatureof a person, or their authorised agent, at the delivery address.If no one is at the address when we try to deliver the parcel, or we cannotget access to the delivery address, we will leave a ‘Card to Collect’ or ‘Cardto Call’ at the delivery address (or a place we think is appropriate if wecannot get access to the delivery address). The card will explain where theparcel can be collected from. If a ‘Card to Call’ is left the recipient cancontact us to arrange for re-delivery of the parcel.If, for any reason, the addressee has not collected the parcel or arranged redeliverywithin seven working days of us leaving a ‘Card to Collect’ or a‘Card to Call’, you agree to pay us any costs we incur in the transportationand storage of the parcel. We may, at that time, choose to return the parcelto you at your cost (which may be equal to, or more than, the cost of sendingthe parcel).For non signature itemsDelivery of the parcel is considered complete when the parcel is delivered tothe address you have given us.If there is no one at the address when we deliver the parcel it may be left ina place that is weatherproof and out of public view.Some rural customers may only have Counter collection available to them.Dimensionsand weightrestrictionsWhen using our postage included packaging rangeThe base service is a Standard postal service. Optional upgrades are available, at anextra cost, for:TrackingCourier (includes tracking)Courier & Signature (includes tracking).PUG 9 (July 2013) Page 1 of 4

Bag size and descriptionInternal bag dimensions(height x length)Maximum weightSize 1 flat (fits DLE) 125mm x 230mm 3kgSize 2 flat (fits C5) 185mm x 270mm 3kgSize 2 bubble (fits C5) 185mm x 270mm 3kgSize 3 flat (fits C4) 250mm x 310mm 3kgSize 3 bubble (fits C4) 250mm x 310mm 3kgSize 4 flat (fits Foolscap) 270mm x 370mm 3kgSize 4 bubble (fits Foolscap) 270mm x 370mm 3kgSize 5 flat (fits Lineflow) 395mm x 455mm 3kgDimensions and weight restrictions include the packaging. If your item does notmeet all of the above criteria, refer to the information below.When using our packaging only range or your own packaging – small, sizebaseditems. The base service is a Standard postal service. Optional upgrades areavailable, at an extra cost, for:TrackingCourier (includes tracking)Courier & Signature (includes tracking).SizeMaximum dimensions(height x length x thickness)Maximum weightDLE 130mm x 235mm x 70mm 3kgC5 165mm x 235mm x 70mm 3kgC4 260mm x 325mm x 70mm 3kgFoolscap 260mm x 385mm x 70mm 3kgLineflow 395mm x 455mm x 70mm 3kgWhen using our packaging only range or your own packaging – large, weightbaseditemsA Tracked or Courier service is available. An optional upgrade is available with theCourier service, at an extra cost, for Courier & Signature (includes tracking).You will be charged the greater of:the actual weight of your parcel as determined by our scales, orthe volumetric weight of your parcel,rounded up to the nearest 5kg.DestinationMaximum weightper ticketMaximumtotal weightMaximumvolumeMaximumlengthAcross town 25kg 25kg 0.125m³ 1.5mWithin island 5kg 25kg 0.125m³ 1.5mPUG 9 (July 2013) Page 2 of 4

Nationwide 5kg 25kg 0.125m³ 1.5mDimensions and weight restrictions include the packaging.To calculate volumetric weight (kg), measure the parcel’s height (m) x length (m) xthickness (m) and multiply this by 200, e.g. (0.5 x 0.4 x 0.3) x 200 = 12kg.PaymentoptionsPostage included bags*Prepaid ticketsPostShop generated labelsPostal kiosk generated labelsPay to Post labelsStamps**ManifestDigital Postage Meter** Payment options available for Standard parcel service only, as other servicesrequire a barcode for tracking purposes.** Payment option is not available for our postage included packaging range.We reserve the right to charge you the correct price for your parcel if we find that thecorrect payment has not been made. An administration fee maybe charged inaddition to the deficient postage.LodgementrequirementsAttach the correct postage and (if applicable) upgrade service tickets to yourparcelAttach a Saturday delivery ticket to your Courier parcel if you want itdelivered on a Saturday (not available in all areas)Attach a Rural Delivery ticket to your parcel if you are sending it to aregistered Rural Delivery address (applies if you have upgraded from thestandard postal service only)LodgementoptionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post parcel drop boxesNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresNew Zealand Post street posting boxes*With your courier if you have a mail pickup service (business customers), orin rural mailboxes** Standard parcel service only, as barcode scanning will not occur.Items posted at a PostCentre will not receive an acceptance scan.TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.nzpost.co.nz/tracking or by calling 0800 501 501.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your item causedthe damage, or if the contents were prohibited under our terms and conditions.Prohibitedand RestricteditemsSpecial conditions apply to Prohibited and Restricted items. Prohibited andRestricted items include (but are not limited to) dangerous, perishable, fragile andhigh value items. Refer to section 3 of this Postal Users' Guide for full details.PUG 9 (July 2013) Page 3 of 4

Compensationterms andconditionsServiceStandard parcelTracked parcelCourier parcelCourier & SignatureparcelCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250*The maximum compensation payable for loss ordamage is NZ$1500** These limits are subject to a number of important limitations and exclusions, inparticular in relation to Prohibited and Restricted items. For further information aboutour Compensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.PUG 9 (July 2013) Page 4 of 4

ParcelPost Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide formore information on the new services.After the rollout ParcelPost prepaid bags and tickets will be available for purchase by New Zealand Postapproved Account Customers, until their next contract review.Summary of key featuresFor sending parcels within New Zealand.Maximum weight 1.5kg.Saturday delivery and delivery to New Zealand Post PO Boxes and Private Bags areavailable.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*1-2 working days2-3 working daysDelivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas may takelonger.* Major towns and cities.Dimensions and weightrestrictionsFor ParcelPost postage included bagsSize anddescriptionInternal bag dimensions(height x length)Maximum weightC5 Flat 185mm x 270mm 1.5kgC5 Bubble 185mm x 270mm 1.5kgC4 Flat 250mm x 310mm 1.5kgC4 Bubble 250mm x 310mm 1.5kgFoolscap Flat 270mm x 380mm 1.5kgDimensions and weight restrictions include the bag/packaging.When using ParcelPost postage included bags, the contents must fit within the internal bagdimensions and maximum weight restrictions above in order to qualify for the postage rateassociated with this service.For packaging other than ParcelPost postage included bagsSizeMaximum dimensions(height x length x thickness)Maximum weightDLE 130mm x 235mm x 70mm 1.5kgC5 165mm x 235mm x 70mm 1.5kgC4 260mm x 325mm x 70mm 1.5kgPUG 9a (October 2013) Page 1 of 2

Foolscap 260mm x 385mm x 70mm 1.5kgDimensions and weight restrictions include the packaging.If using the equivalent sized Weigh to Go plastic flat or bubble bags, provided the parcel iswithin the maximum weight restriction, the 70mm thickness restriction will not apply.Payment optionsPrepaid ticketsPrepaid bagsPay to Post labelsManifestDigital Postage Meter (DPM)We reserve the right to charge you the correct price for your parcel if we find that the correctpayment has not been made. An administration fee may be charged in addition to thedeficient postage.Lodgement optionsNew Zealand Post street posting boxes and parcel drop boxesPostShop letter slotsOver the counter at PostShop stores and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness Customers: items may also be lodged with your courier if you have a mailpick up service. For customers using a courier pick up and delivery service, pick upand delivery is not included in the price, but parcels can be placed inside aCourierPost pick up and delivery bag if a contract is in place with CourierPost.Lodgement requirementsAttach the correct postage to your parcel, or purchase a prepaid postage included bag.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, orif the contents were prohibited under our terms and conditions.Prohibited and RestricteditemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPostCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about our Compensationterms and conditions and Prohibited and Restricted items, refer to section 2 of this PostalUsers’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 9a (October 2013) Page 2 of 2

ParcelPost Fast Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide formore information on the new services.After the rollout ParcelPost Fast upgrade tickets will still be available for purchase by New Zealand Postapproved Account Customers. ParcelPost Fast prepaid bags will be available for purchase by NewZealand Post approved Account Customers, until their next contract review date.Summary of key featuresFor sending parcels within New Zealand, with a next working day delivery target.Maximum weight 1.5kg.Saturday delivery and delivery to New Zealand Post PO Boxes and Private Bags areavailable.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*Next working day*Next working day*Delivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas may takelonger.* Major towns and cities.Dimensions and weightrestrictionsFor ParcelPost postage included bagsSize anddescriptionInternal bag dimensions(height x length)Maximum weightC5 Flat 185mm x 270mm 1.5kgC5 Bubble 185mm x 270mm 1.5kgC4 Flat 250mm x 310mm 1.5kgC4 Bubble 250mm x 310mm 1.5kgDimensions and weight restrictions include the bag/packaging.When using ParcelPost postage included bags, the contents must fit within the internal bagdimensions and maximum weight restrictions above in order to qualify for the postage rateassociated with this service.On 17 August 2009, the thickness restriction on ParcelPost postage included bags wasremoved.For packaging other than ParcelPost postage included bagsSizeMaximum dimensions(height x length x thickness)Maximum weightDLE 130mm x 235mm x 70mm 1.5kgC5 165mm x 235mm x 70mm 1.5kgC4 260mm x 325mm x 70mm 1.5kgPUG 9b (October 2013) Page 1 of 2

Foolscap 260mm x 385mm x 70mm 1.5kgDimensions and weight restrictions include the packaging.If using the equivalent sized Weigh to Go plastic flat or bubble bags, provided the parcel iswithin the maximum weight restriction, the 70mm thickness restriction will not apply.Payment optionsPrepaid ticketsPrepaid bagsPay to Post labelsManifestDigital Postage Meter (DPM)We reserve the right to charge you the correct price for your parcel if we find that the correctpayment has not been made. An administration fee may be charged in addition to thedeficient postage.Lodgement optionsNew Zealand Post street posting boxes and parcel drop boxes*PostShop letter slots*Over the counter at PostShop stores and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness Customers: items may also be lodged with your courier if you have a mailpick up service. For customers using a courier pick up and delivery service, pick upand delivery is not included in the price, but parcels can be placed inside aCourierPost pick up and delivery bag if a contract is in place with CourierPost.* When posting the item in a New Zealand Post street posting box or PostShop letter slot, itmust be posted in the FastPost slot, or you may not receive the priority service.Lodgement requirementsAttach the correct postage to your parcel, or purchase a prepaid postage included bag.Items must have a FastPost service indictor attached.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, orif the contents were prohibited under our terms and conditions.Prohibited and RestricteditemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPost FastCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about our Compensationterms and conditions and Prohibited and Restricted items, refer to section 2 of this PostalUsers’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 9b (October 2013) Page 2 of 2

ParcelPost Tracked Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide formore information on the new services.After the rollout ParcelPost Tracked 5kg tickets will still be available for purchase by New Zealand Postapproved Account Customers. ParcelPost Tracked 3 kg tickets and prepaid bags will be available forpurchase by New Zealand Post approved Account Customers, until their next contract review.Summary of key featuresFor sending parcels within New Zealand.The tracking service monitors the delivery status of your item. The status is available atwww.nzpost.co.nz/tracking or by calling 0800 501 501.Pricing based on size of item.Maximum weight 5kg.Items may be delivered to New Zealand Post PO Boxes and Private Bags as well as streetaddresses.Delivery to registered Rural Delivery addresses is available for an additional cost.Saturday delivery is not available.ParcelPost standard service does not include customer pickup.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*1-2 working days2-3 working daysDelivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas may takelonger.* Major towns and cities.PUG 9c (October 2013) Page 1 of 3

Dimensions and weightrestrictionsFor ParcelPost Tracked postage included bagsSize and descriptionInternal bag dimensions(height x length)Maximum weightDLE Flat 125mm x 230mm 3kgC5 Flat 185mm x 270mm 3kgC5 Bubble 185mm x 270mm 3kgC4 Flat 250mm x 310mm 3kgFoolscap Flat 270mm x 380mm 3kgFoolscap Bubble 270mm x 370mm 3kgLineflow Flat 395mm x 455mm 3kgDimensions and weight restrictions include the bag/packaging.When using ParcelPost Tracked postage included bags, the parcel must fit within themaximum bag size and maximum weight restrictions above in order to qualify for the postagerate associated with this service.On 17 August 2009, the thickness restriction on ParcelPost postage included bags wasremoved.For packaging other than ParcelPost Tracked postage included bagsSizeMaximum dimensions(height x length x thickness)Maximum weightC5 165mm x 235mm x 70mm 3kgC4 260mm x 325mm x 70mm 3kgTubes 70mm (diameter) x 650mm (length) 3kgFoolscap 260mm x 385mm x 70mm 3kgLineflow 395mm x 455mm x 70mm 3kgC5 165mm x 235mm x 170mm 5kgC4 260mm x 325mm x 170mm 5kgFoolscap 260mm x 385mm x 170mm 5kgLineflow 395mm x 455mm x 170mm 5kgDimensions and weight restrictions include the packaging.If using the equivalent sized Weigh to Go plastic flat or bubble bags, provided the parcel iswithin the maximum weight restriction, the 70mm thickness restriction will not apply.TrackingThe tracking service monitors the delivery status of your item. The delivery status is availableat www.nzpost.co.nz/tracking or by calling 0800 501 501.PUG 9c (October 2013) Page 2 of 3

Lodgement requirementsAttach a Rural Delivery ticket to your parcel if you are sending it to a registered RuralDelivery address.Payment optionsPrepaid ticketsPrepaid bagsPay to Post labelsStamps, Manifest and Digital Postal Meters (DPMs) cannot be used, as a barcode is requiredfor tracking purposes.We reserve the right to charge you the correct price if we find the correct payment has notbeen made. An administration fee may be charged in addition to the deficient postage.Lodgement optionsOver the counter at PostShop stores and selected New Zealand Post retail outletsNew Zealand Post parcel drop boxesNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresItems should not be lodged:in street posting boxes, orwith your courier if you have a mail pickup service (business customers), orin rural mailboxes for pickup,as barcode scanning (and therefore tracking) will not be performed.Items posted at a PostCentre will not receive an acceptance scan.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, orif the contents were prohibited under our terms and conditions.Prohibited and RestricteditemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPost TrackedCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about our Compensationterms and conditions and Prohibited and Restricted items, refer to section 2 of this PostalUsers' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 9c (October 2013) Page 3 of 3

ParcelPost Tracked Zonal Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide formore information on the new services.After the rollout ParcelPost Tracked Zonal tickets will be available for purchase by New Zealand Postapproved Account Customers, until their next contract review.Summary of key features For sending parcels within New Zealand.The tracking service monitors the delivery status of your item. The delivery status isavailable at www.nzpost.co.nz/tracking or by calling 0800 501 501.Pricing based on weight of item (greater of actual or volumetric weight).Maximum weight 25kg.Items may be delivered to New Zealand Post PO Boxes and Private Bags as well asstreet addresses.Delivery to registered Rural Delivery addresses is available for an additional cost.Saturday delivery is not available.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*1-2 working days2-3 working daysDelivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas may takelonger.* Major towns and cities.Dimensions and weightrestrictionsYou will be charged the greater of:the actual weight of your parcel as determined by our scales, orthe volumetric weight of your parcel.Zonal ticketMaximum weightper ticketMaximumtotal weightMaximumvolumeMaximumlengthAcross Town 25kg 25kg 0.125m³ 1.5mWithin IslandBetweenislandsBase for the first5kgExcess peradditional 5kgBase for the first5kgExcess peradditional 5kg25kg 0.125m³ 1.5m25kg 0.125m³ 1.5mDimensions and weight restrictions include the packaging.PUG 9d (October 2013) Page 1 of 2

To calculate volumetric weight (kg), measure the parcel's height (m) x length (m) xthickness (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.nzpost.co.nz/tracking or by calling 0800 501 501.Lodgement requirementsAttach a Rural Delivery ticket to your parcel if you are sending it to a registeredRural Delivery address.Payment optionsPrepaid ticketsPay To Post labelsStamps, Manifest and Digital Postal Meters (DPMs) cannot be used, as a barcode isrequired for tracking purposes.Prepaid bags are not available for this service.We reserve the right to charge you the correct price if we find the correct payment hasnot been made. An administration fee may be charged in addition to the deficientpostage.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresItems should not be lodged:in street posting boxes, orwith your courier if you have a mail pickup service (business customers), orin rural mailboxes for pickupas barcode scanning (and therefore tracking) will not be performed.Items posted at a PostCentre will not receive an acceptance scan.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your item caused thedamage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high value items.Refer to section 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPost TrackedZonalCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer to section2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 9d (October 2013) Page 2 of 2

ParcelPost PO Box Priority Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcels services within New Zealand section of this Postal Users’ Guide formore information on the new services.After the rollout ParcelPost PO Box Priority postage included bags will be available for purchase by NewZealand Post approved Account Customers, until their next contract review.Summary of key featuresFor sending parcels within New Zealand to New Zealand Post PO Boxes and Private Bags.Maximum weight 5kg.This service is only available using ParcelPost PO Box Priority postage included bagsDelivery is available to New Zealand Post PO Boxes and Private Bags only.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*Next working day*Next working day*Delivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas may takelonger.* Major towns and cities.Dimensions and weightrestrictionsSizeInternal dimensions ofthe bag(height x length)Maximum weightC5 185mm x 270mm 5kgFoolscap 270mm x 380mm 5kgLineflow 395mm x 455mm 5kgDimensions and weight restrictions include the bag.ParcelPost PO Box Priority is only available using the ParcelPost PO Box Priority postageincluded bags.The parcel must fit within the maximum size and maximum weight restrictions for the baglisted above. However, provided the parcel fits within these restrictions, there is no maximumthickness.Payment optionsParcelPost PO Box Priority postage included bags only.We reserve the right to charge you the correct price if we find the correct payment has notbeen made. An administration fee may be charged in addition to the deficient postage.Lodgement optionsNew Zealand Post street posting boxes*New Zealand Post parcel drop boxesPUG 9e (October 2013) Page 1 of 2

PostShop letter slots*Over the counter at PostShop stores and selected New Zealand Post retail outlets* When posting the item in a New Zealand Post street posting box or PostShop letter slot, itmust be placed in the FastPost slot, or you may not receive the priority service.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, orif the contents were prohibited under our terms and conditions.Prohibited and RestricteditemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPost PO BoxPriorityCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about our Compensationterms and conditions and Prohibited and Restricted items, refer to section 2 of this PostalUsers' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 9e (October 2013) Page 2 of 2

ParcelPost Terms and ConditionsThis service was discontinued on 28 March 2008 and replaced with the newParcelPost services.When using the ParcelPost service you must:Attach to your parcel the correct pre-paid tickets or stamps for its actual or volumetric weight(whichever is the greater) and the distance it is travelling.RequirementsParcel TicketMaximum Weight PerTicketMaximumTotalWeightMaximumVolumeMaximumLengthMaximumLength +GirthAcross Town(within city boundaries)25kg 25kg 0.125m 3 1.05m 2.5mShort Haul(up to 150 km, within anIsland)Parcel (for the first 15kg) 25kg 0.125m 3 1.05m 2.5mExcess (10kg)Within Island(over 150 km, within anIsland)Parcel (for the first 10kg) 25kg 0.125m 3 1.05m 2.5mExcess (per additional 5kg)Between Islands 1(between North &South Islands)Parcel (for the first 5kg) 25kg 0.125m 3 1.05m 2.5mExcess (per additional 5kg)Nationwide 1kg Up to 1kg 1kg 0.125m 3 1.05m 2.5mNationwide 2kg Up to 2kg 2kg 0.125m 3 1.05m 2.5m1 Includes delivery to Great Barrier Island, the Chatham Islands, and Pitt Island.Postal Users' Guide 10 (Nov 2007) Page 1 of 2

Other ConditionsDelivery is only available to addresses within New Zealand, Great Barrier Island, the Chatham Islands,and Pitt Island.Delivery is available to New Zealand Post PO Boxes and Private Bags.We reserve the right to charge you the correct price for your parcel if we find that the correct paymenthas not been made.Pricing by Weight or VolumeYou will be charged the greater of:the actual weight of your parcel as determined by our scales; orthe volumetric weight of your parcel.To calculate volumetric weight multiply your parcel's volume (height (m) x width (m) x length (m)) by 200.For example: (0.5m x 0.4m x 0.5m) = 0.1m 3 x 200 = 20 kgPackagingPackaging of your parcel is your responsibility. You may be liable to pay for damage to other senders’items or our equipment if inadequate packaging of your parcel caused the damage or if the contents wereprohibited under our terms.Delivery TargetsDistanceDelivery TargetAcross townWithin IslandsNext working day1-2 working daysBetween Islands 22-3 working daysDelivery targets are a guide only and we do not guarantee that your parcel will reach its destination withinthe delivery target. Delivery to and from remote areas may take longer.Compensation, High Risk and Prohibited ItemsFor information on compensation, high risk and prohibited items please refer to the relevant sections ofthe Postal Users’ Guide.The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the PublicContract and the Postal Users’ Guide. These are available on our website, www.nzpost.co.nz, or for reference at PostShops and New Zealand Post retail outlets. Other conditionsfor credit customers are contained in the business terms and conditions provided to these customers when credit was arranged.2 Includes delivery to Great Barrier Island, the Chatham Islands, and Pitt Island.Postal Users' Guide 10 (Nov 2007) Page 2 of 2

PacketPost Terms and ConditionsThis service was discontinued on 28 March 2008 and replaced with the newParcelPost services.When using the PacketPost service you must:Attach to your packet the correct pre-paid tickets or stamps.Other ConditionsIf you want to send your item by the FastPost service, you must attach a FastPost sticker to the front, top, left hand cornerof your item. FastPost items must be posted in the FastPost slot of New Zealand Post posting boxes or PostShopletterslots, or they may not receive the FastPost service.Delivery is only available to addresses within New Zealand.Delivery is available to New Zealand Post PO Boxes and Private Bags.We reserve the right to charge you the correct price for your parcel if we find that the correct payment has not been made.RequirementsMaximum DimensionsMaximum WeightEnvelope 450mm x 340mm x 50mm 1.5kgBox 303mm x 210mm x 115mm 1.5kgTube 420mm x 65mm 1.5kgDelivery TargetsDistance Standard Post FastPostAcross Town Next working day Next working dayWithin Island 1-2 working days Next working dayBetween Islands 2-3 working days Next working dayDelivery targets are a guide only and we do not guarantee that your packet will reach its destination within the delivery target.Delivery to remote areas may take longer.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to other senders’ items or our equipment ifinadequate packaging of your item caused the damage or if the contents were prohibited under our terms.Compensation, High Risk and Prohibited ItemsFor information on compensation, high risk and prohibited items please refer to the relevant sections of the Postal Users'Guide.The standard terms and conditions of the products and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the PublicContract and the Postal Users’ Guide. These are available on our website, www.nzpost.co.nz, or for reference at PostShops and New Zealand Post retail outlets. Other conditionsfor credit customers are contained in the business terms and conditions provided to these customers when credit was arranged.Postal Users' Guide 10a (Nov 2007) Page 1 of 1

Ready to Go Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide formore information on the new services.Summary of keyfeaturesFor sending small items, letters and documents by courier within New Zealand.Signature on delivery, Saturday delivery and delivery to registered Rural Deliveryaddresses are available for additional costs (Saturday delivery is not available to ruraladdresses).The tracking service monitors the delivery status of your item. The delivery status isavailable at www.courierpost.co.nz or by calling 0800 268 743.DeliveryFor signature required itemsDelivery of the parcel is considered complete when we collect the signature ofa person, or their authorised agent, at the delivery address.If no one is at the address when we try to deliver the parcel, or we cannot getaccess to the delivery address, we will leave a ‘Card to Call’ at the deliveryaddress (or a place we think is appropriate if we cannot get access to thedelivery address). The card will explain where the parcel can be collectedfrom. Alternatively, the recipient can contact us to arrange for re-delivery ofthe parcel.If, for any reason, the addressee has not collected the parcel or arranged redeliverywithin seven working days of us leaving a Card to Call, you agree topay us any costs we incur in the transportation and storage of the parcel. Wemay, at that time, choose to return the parcel to you at your cost (which maybe equal to, or more than, the cost of sending the parcel).For non signature required itemsDelivery of the parcel is considered complete when the parcel is delivered tothe address you have given us.If there is no one at the address when we deliver the parcel it may be left in aplace that is weatherproof and out of public view.Some rural customers may only have Counter collection available to them.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*Next working day*Next working day*Saturday delivery is by 12noon.Delivery targets are a guide only and we do not guarantee that your parcel will reach itsdestination within the delivery target. Delivery to and from rural or remote areas maytake longer.* Major towns and cities.Dimensions and weightrestrictionsFor Ready to Go postage included bagsSize anddescriptionInternal bagdimensionsMaximum weightPUG 11 (October 2013) Page 1 of 3

(height x length)DLE Flat 125mm x 230mm 3kgC5 Flat 185mm x 270mm 3kgC5 Bubble* 185mm x 270mm 3kgC4 Flat 250mm x 310mm 3kgFoolscap Flat 270mm x 380mm 3kgLineflow Flat 395mm x 455mm 3kg* Signature required option not available.Dimensions and weight restrictions include the bagWhen using Ready to Go postage included bags, the contents must fit within theinternal bag dimensions and maximum weight restrictions above in order to qualify forthe postage rate associated with this service.For packaging other than Ready to Go postage included bagsYou will be charged the greater of:the actual weight of your parcel as determined by our scales; orthe volumetric weight of your parcel.Zonal ticketMaximumweight perticketMaximumtotal weightMaximumvolumeMaximumlenghtLocal area 25kg 25kg 0.125m 3 1.5mWithin IslandBetween islandsBase for thefirst 5kgExcess peradditional5kgBase for thefirst 5kgExcess peradditional5kg25kg 0.125m 3 1.5m25kg 0.125m 3 1.5mDimensions and weight restrictions include the packaging.To calculate volumetric weight (kg), measure the parcel’s height (m) x length (m) xdepth (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.courierpost.co.nz or by calling 0800 268 743.LodgementrequirementsAttach an extra service sticker to your parcel if you want it delivered on aSaturday (not available in all areas).Attach a Rural ticket to your parcel if you are sending it to a registered RuralDelivery address.For signature required delivery, use the appropriate signature requiredPUG 11 (October 2013) Page 2 of 3

postage included bags or tickets.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post parcel drop boxesNew Zealand Post Mail Service CentresBusiness customers: items may also be lodged with your courier if you have amail pick up service.Items should not be lodged in street posting boxes or PostShop letter slots as they willnot receive an acceptance scan.Payment optionsPrepaid ticketsPrepaid bagsPostShop generated labelsWe reserve the right to charge you the correct price for your parcel if we find that thecorrect payment has not been made. An administration fee may be charged in additionto the deficient postage.PackagingPackaging of your parcel is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your parcel causedthe damage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsServiceReady to GoCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$1,500** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 11 (October 2013) Page 3 of 3

RegisteredPost Terms and ConditionsSummary of keyfeaturesFor sending letters and documents by courier within New Zealand, with a signature ondelivery. Saturday delivery and delivery to registered Rural Delivery addresses areavailable for an additional cost (Saturday delivery is not available to rural addresses).The tracking service monitors the delivery status of your item. The delivery status isavailable at www.courierpost.co.nz or by calling 0800 268 743.Available using prepaid plastic envelopes only.Delivery to PO Boxes and Private Bags is not available.DeliveryThis is a signature required serviceDelivery of the parcel is considered complete when we collect the signature ofa person, or their authorised agent, at the delivery address.If no one is at the address when we try to deliver the parcel, or we cannot getaccess to the delivery address, we will leave a ‘Card to Call’ at the deliveryaddress (or a place we think is appropriate if we cannot get access to thedelivery address). The card will explain where the parcel can be collectedfrom. Alternatively, the recipient can contact us to arrange for re-delivery ofthe parcel.If, for any reason, the addressee has not collected the parcel or arranged redeliverywithin seven working days of us leaving a Card to Call, you agree topay us any costs we incur in the transportation and storage of the parcel. Wemay, at that time, choose to return the parcel to you at your cost (which maybe equal to, or more than, the cost of sending the parcel).Some rural customers may only have Counter collection available to them.Delivery to PO Boxes and Private Bags is not available.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*Next working day*Next working day*Saturday delivery is by 12noon.Delivery targets are a guide only and we do not guarantee that your parcel will reach itsdestination within the delivery target. Delivery to and from rural or remote areas maytake longer.* Major towns and cities.Dimensions and weightrestrictions Size Dimensions(height x length)Maximum weightA5 190mm x 260mm 1.5kgPUG 11a (October 2013) Page 1 of 2

Foolscap 280mm x 380mm 1.5kgDimensions and weight restrictions include the bag/packaging.TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.courierpost.co.nz or by calling 0800 268 743.LodgementrequirementsAttach an extra service sticker to your parcel if you want it delivered on aSaturday (not available in all areas).Attach a Rural ticket to your parcel if you are sending it to a registered RuralDelivery address.Payment optionsRegisteredPost postage included bags only.We reserve the right to charge you the correct price for your parcel if we find that thecorrect payment has not been made. An administration fee may be charged in additionto the deficient postage.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresBusiness customers: items may also be lodged with your courier if you have amail pick up service.Items should not be lodged in street posting boxes or PostShop letter slots as they willnot receive an acceptance scan.PackagingPackaging of your parcel is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your parcel causedthe damage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsServiceRegisteredPostCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 11a (October 2013) Page 2 of 2

Trackme Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide formore information on the new services.Summary of keyfeaturesFor sending 5kg and 10kg boxes by courier within New Zealand. Signature on deliveryis not available. Saturday delivery is available for an additional cost (Saturday deliveryis not available to rural addresses).The tracking service monitors the delivery status of your item. The delivery status isavailable at www.courierpost.co.nz or by calling 0800 268 743.DeliveryThis is a non signature required serviceDelivery of the parcels happens when the parcel is delivered to the addressyou have given us.If there is no one at the address when we deliver the parcel it may be left in aplace which is weatherproof and out of public view.Some rural customers may only have Counter collection available to them.Delivery targetsAcross TownWithin IslandBetween islands2-3 working days2-3 working days2-3 working daysSaturday delivery is by 12noon.Delivery targets are a guide only and we do not guarantee that your parcel will reach itsdestination within the delivery target. Delivery to and from rural or remote areas maytake longer.Dimensions and weightrestrictionsTrackme tickets are produced as an A4-sized label and are available in 5kg and 10kgoptions.The 5kg ticket can be applied to a box that is the equivalent size of a standardphotocopy paper box.The 10kg ticket can be applied to a box that is the equivalent size of astandard wine carton.Size anddescriptionMaximum volumeMaximum weight5kg box 0.025m 3 5kg10kg box 0.05m 3 10kgDimensions and weight restrictions include the packagingTo calculate volume (m 3 ), measure the parcel’s height (m) x length (m) x depth (m), e.g.(0.5m x 0.4m x 0.3m) = 0.06m 3 .PUG 11b (October 2013) Page 1 of 2

TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.courierpost.co.nz or by calling 0800 268 743.LodgementrequirementsAttach an extra service sticker to your parcel if you want it delivered on a Saturday (notavailable in all areas).Payment optionsPrepaid tickets onlyWe reserve the right to charge you the correct price for your parcel if we find that thecorrect payment has not been made. An administration fee may be charged in additionto the deficient postage.Lodgement optionsOver the counter at PostShop stores and selected New Zealand Post retailoutletsNew Zealand Post parcel drop boxesOver the counter at CourierPost branchesBusiness customers: items may also be lodged with your courier if you have amail pick up service.Items should not be lodged in street posting boxes or PostShop letter slots as they willnot receive an acceptance scan.PackagingPackaging of your parcel is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your parcel causedthe damage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsServiceTrackmeCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$1,500** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 11b (October 2013) Page 2 of 2

International Air and International Economy Terms and ConditionsSummary of keyfeaturesInternational Economy is for sending parcels internationally. International Air is forsending letters and parcels internationally.Product requirementsItems sent by International Air and International Economy must have:the city and country of the delivery address written in Englisha valid New Zealand return addressan International Air or International Economy service indicator on the front, topleft hand cornercorrectly completed Customs documentation (see below).Dimensions and weightrestrictionsLettersMust contain paper based written or printed documents only.Not available for International Economy.SizeMaximumdimensions(height x length)1 Postcards must have a card weight of at least 140gsm, a minimum thickness of0.18mm and a minimum size of 90mm x 140mm. Postcards which contain inserts orraised relief, are not rectangular, or exceed the maximum size, will be charged at thestandard rate for letters.2 Aerogrammes must not contain any enclosures. Aerogrammes produced inNew Zealand must be approved by New Zealand Post and carry an authority number.Rolls and tubes under 2kgMaximum weightPostcards 1 and 130mm x 235mm 10g n/aAerogrammes 2MaximumthicknessMedium 130mm x 235mm 200g 10mmLarge 165mm x 235mm 200g 10mmExtra large 230mm x 325mm 200g 10mmOversize 260mm x 385mm 200g 10mmMaximum size(length + (diameterx 2))Maximum length(any side)Maximum weightMinimumchargeableweight1040mm 900mm 2kg 200gParcels under 2kgMaximum size(length + height +thickness)Maximum length(any side)Maximum weightMinimumchargeableweight900mm 600mm 2kg 200gPUG 12 (July 2013) Page 1 of 4

Parcels over 2kgMaximum size(length + girth)Maximum length(any side)Maximumweight 3Minimumchargeableweight2m 1.05m 20kg 200g3 The maximum weight that can be sent differs for some countries.Dimensions and weight restrictions include the envelope/packaging.Delivery targetsWorld zoneInternational Air(working days)InternationalEconomy(working days)Australia (Zone A) 3-6 10-15*South Pacific (Zone B) 6-10 12-22*Asia (Zone C) 6-10 13-25*North America, UK andEurope (Zone D)Rest of the World (ZoneE)6-10 13-25*6-10 13-25*You can expect that items will usually arrive at their destination within the timeframespecified for each service. Because we do not directly control all parts of the deliverychain, we cannot guarantee your item will always reach its destination within the targetdelivery times. Delivery to areas outside major cities or where the item is dutiable orheld by Customs may take longer. For more information on the world zones, refer tothe World zones section of this Postal Users’ Guide.* There is no International Economy letter service.Minimum volumeNo minimum volume.CustomsdocumentationLetters generally do not require customs documentation. However, if the letter containspaper based written or printed documents that have a declarable value (e.g. acalendar) they must be sent using the appropriate customs declaration.You must include a red Consignment Note (OS007) or a white Consignment Note(CN300) with your parcel if:your parcel weighs over 2kg, oryour parcel, roll or tube weighs under 2kg but exceeds the maximumdimensions for parcels under 2kg as set out in these terms and conditions, oryour parcel is valued at over NZ$250, oryou have purchased additional compensation cover for your parcel.The red Consignment Note (OS007) or white Consignment Note (CN300) cannot beused on parcels that do not meet the above criteria.If your parcel is being sent as part of a commercial transaction, you must also include acopy of the commercial invoice or an Export Invoice (NCPI025).For all other parcels, you must include a green Customs Declaration (OS008a).You are responsible for ensuring that the information you declare is accurate. Inaddition to its use for Customs clearance, this information may also be used todetermine the safe carriage of your parcel, and you will be liable for any damagesincurred from a misstatement or omission of information.PUG 12 (July 2013) Page 2 of 4

Customs requirementsCustoms regulations and other border requirements vary from country to country andare outside our control. You are responsible for complying with Customs requirements,completing all Customs documentation and checking whether Customs duties or othercharges are payable on your item. Where possible, we will do our best to provide youwith information on these regulations and requirements, but we cannot guarantee theaccuracy of this information.The person receiving the items must pay all Customs duties, sales taxes and otherregulatory charges. If the receiver does not pay these charges, or the item isundeliverable, you may be responsible for paying these charges.For parcels valued over NZ$1,000 New Zealand Customs requires an Export Entry tobe completed, which New Zealand Post can complete on your behalf for an additionalfee. For more information contact our Customs Clearance Broker on 0800 SEND IT(0800 736 348).Additional documentsAdditional documents (for example, certificate of origin, health certificate, Doctor’sprescription) may be required so that an item can be exported from New Zealand orenter another country. You are responsible for finding out what is required andincluding it with your item.Lodgement optionsNew Zealand Post street posting boxesPostShop letter slotsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresPick up is available for New Zealand Post Account customers that:have arranged for the International Air Satchel service, orare sending items over 2kg in weight, orare sending items that exceed the maximum dimensions for itemsunder 2kg, orhave purchased additional insurance.Country specificrestrictions andrequirementsIndividual countries or their postal administrations may place additional restrictions onthe carriage or importation of items. You are responsible for checking whetherrestrictions apply to your item. Where possible, we have included information onrestrictions for individual countries on our website, www.nzpost.co.nz, but we cannotguarantee the accuracy of this information.Additional services(applicable toInternational Air only)International postage included envelopes and packagingA range of international postage included envelopes and packaging is also available.You must comply with any instructions and maximum weight information that is set outon the envelope or package. Postage included envelopes and packaging can only beused once.Required postageLetter required postage includes GST. Parcel required postage is GST zero-rated. Ifyou want to use stamps as the payment method for your parcel, GST will be added tothe required postage. The minimum chargeable weight for an International Air orInternational Economy parcel is 200g. Rolls and tubes are charged as parcels.Postage determined by actual weightInternational Air and International Economy parcels are charged by actual weight to thenext 10g.Return of undeliverableitemsUndeliverable letters and parcels with a green Customs Declaration will be returned toyou at no additional cost.Undeliverable parcels with a red or white Consignment Note will be returned to you ordestroyed according to the instructions you have given on the Consignment Note. Ifyou want the parcel returned to you, you agree to pay us the full cost of returning theparcel (this may be equal to, or more than, the original cost of sending the parcel).PUG 12 (July 2013) Page 3 of 4

Refer to the Consignment Note for further details.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage toother senders’ items or our or others’ equipment if inadequate packaging of your itemcaused the damage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 12 (July 2013) Page 4 of 4

International Air Satchel Terms and ConditionsSummary of keyfeaturesFor sending 50-500 International Air items (letters, and parcels up to 2kg)internationally.Product requirementsTo use International Air Satchel, you must be a New Zealand Post Account customer.Items sent by International Air Satchel must have:a clear address. Make sure you include the postcode (if you know it), and thedestination countrya valid New Zealand return addressa PermitPost impression and an International Air service indicator (letters only)correctly completed Customs documentation (see below).Dimensions and weightrestrictionsInternational Air Satchel letter dimensionsSizeMaximum envelopesize(height x length)MaximumweightMaximum thicknessMedium 130mm x 235mm 200g 10mmLarger thanmedium 260mm x 385mm 200g 10mmInternational Air Satchel parcel dimensions*Maximum size(length + height +thickness)Maximum length(any side)Maximum weight900mm 600mm 2kg* Items exceeding the above size and weight (but under 2m in maximum length + girth),will require a red Consignment Note (OS007) or a white Consignment Note (CN300).International Air Satchel rolls and tubes dimensionsMaximum size(length + (diameter x 2))Maximum length(any side)Maximum weight1040mm 900mm 2kgDimensions and weight restrictions include the envelope/packaging.Delivery targetsInternational Air provides delivery in approximately 3-10 working days around the world.You can expect that your items will usually arrive at their destination within thetimeframe specified. Because we do not directly control all parts of the delivery chain,we cannot guarantee your item will always reach its destination within the targetdelivery times. Delivery to areas outside major cities or where the item is dutiable orPUG 12a (October 2013) Page 1 of 2

held by Customs may take longer.Minimum volume50 (but no more than 500) International Air letters and parcels (up to 2kg), orlodgements of International Air letters and parcels totalling over NZ$100 postage(excluding GST).CustomsdocumentationComplete a blue International Air Satchel Consignment Note (IBP009) listingall of the items being lodgedand insert into the clear pouch on the outside of ablue International Air Satchel.Attach a green Customs Declaration (OS008a) to each parcel.Put all your mail into a blue International Air satchel.Ensure your return to sender card is sitting on top of your Consignment Note,with the International Mail Service Centre address facing out.Lodgement optionsPick up; this service is only available to New Zealand Post Account customers thathave a contract for the International Air Satchel service.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 12a (October 2013) Page 2 of 2

International Tracked Air Satchel Terms and ConditionsSummary of keyfeaturesFor sending numerous (c. 50-500) International Air items (letters, and parcels up to2kg) to key destinations worldwide, where tracking is required.Individual items are tracked. The delivery status is available atwww.nzpost.co.nz/tracking or by calling 0800 501 501.Product requirementsTo use International Tracked Air Satchel, you must be a New Zealand Post Accountcustomer, and use RedClick to generate the documentation.Items sent by International Tracked Air Satchel must have:a clear address. Make sure you include the postcode and the destinationcountrya valid New Zealand return addressa PermitPost impression and an International Air service indicator (letters only)correctly completed Customs documentation (see below).Dimensions and weightrestrictionsInternational Tracked Air Satchel letter dimensionsSizeMaximum envelopesize(height x length)MaximumweightMaximum thicknessMedium 130mm x 235mm 200g 10mmLarger thanmedium 260mm x 385mm 200g 10mmInternational Tracked Air Satchel parcel dimensions*Maximum size(length + height +thickness)Maximum length(any side)Maximum weight900mm 600mm 2kg* Items exceeding the above size and weight (but under 2m in maximum length + girth),may be sent by International Air, but will not be tracked. These items will require a redConsignment Note (OS007) or a white Consignment Note (CN300). If tracking isrequired for items over 2kg, then International Economy Courier must be used.International Tracked Air Satchel rolls and tubes dimensionsMaximum size(length + (diameter x 2))Maximum length(any side)Maximum weight1040mm 900mm 2kgDimensions and weight restrictions include the envelope/packaging.Delivery targetsInternational Tracked Air Satchel is only available to key destinations. The destinationPUG 12b (October 2013) Page 1 of 2

list below was current at the time of printing, but is subject to change. An up-to-datedestination list is available on our website at www.nzpost.co.nz/sendinginternationally/delivery-zonesThe service is provided to Australia, UK, and USA, with a delivery target ofapproximately 3-10 working days.You can expect that your items will usually arrive at their destination within thetimeframe specified. Because we do not directly control all parts of the delivery chain,we cannot guarantee your item will always reach its destination within the targetdelivery times. Delivery to areas outside major cities or where the item is dutiable orheld by Customs may take longer.Minimum volumeThis service is intended for use for numerous items sent together. As a guide, a satchelshould contain more than 50 (but no more than 500) International Air letters andparcels (up to 2kg), or lodgements of International Air letters and parcels totalling overNZ$100 postage (excluding GST).CustomsdocumentationLodge all items using RedClick, and make sure that a Customs Manifest isproduced.Complete a blue International Air Satchel Consignment Note (IBP009) listing all ofthe items being lodged and insert into the clear pouch on the outside of a blueInternational Air satchel.Attach a green Customs Declaration (OS008a) to each parcel.Put all your items into a blue International Air satchel.Ensure your return to sender card is inserted on top of your Consignment Note,with the International Mail Service Centre address facing out.Lodgement optionsPick up; this service is only available to New Zealand Post Account customers thathave a contract for the International Tracked Air Satchel service.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG12b (October 2013) Page 2 of 2

Armed Forces ConcessionSummary of keyfeaturesThe Armed Forces Concession is a pricing concession for items posted to or from New Zealandservice personnel serving at designated Missions abroad or at sea. It also applies to overseasservice personnel serving with the armed forces in New Zealand.Letters and parcels sent through the Armed Forces Concession are subsidised. Instead of beingcharged at the international rate, postage is charged at:the domestic Standard Post rate for lettersa special Armed Forces Concession rate for parcels (up to a 10kg weight limit).Police serving overseas can also access these concession rates, subject to guidelines set byNew Zealand Police.ProductrequirementsOutbound mail – lettersDestinations are limited to those that have been agreed between the Armed Forces andNew Zealand Post, and are subject to change.Letters must be marked as Forces Concession. All items posted must carry theindividual's name, rank, regimental number and name of Operation.Items are to be presented at a PostShop or collected from a military base.Outbound mail – parcelsDestinations are limited to those that have been agreed between the Armed Forces andNew Zealand Post, and are subject to change.Parcels must be marked as Forces Concession. All items posted must carry theindividual's name, rank, regimental number and name of Operation.Items are to be presented at a PostShop or collected from a military base.GeneralAll items must have:the address written in English in the following format:“Forces Concession”Service number/rank/and nameOP “Operation name”Address 1 (post office box/street number)Address 2 (city/postal code)Address 3 (country)C/- INTERNATIONAL MAIL CENTREAUCKLANDa New Zealand return addressan International Air service indicator on the front, top left hand cornercorrectly completed Customs documentation (see below).Items posted from New Zealand must be addressed to a military base, naval ship or a UnitedNations organisation.Inbound mail – letters and parcelsItems posted to New Zealand must have a valid New Zealand delivery address. For mail destinedfor military bases, naval ships or United Nations organisations, the valid delivery address is usuallya post office box or private bag.PUG 12c (October 2013) Page 1 of 3

Dimensions andweight restrictionsLettersSizeMaximumdimensions(height x length)MaximumthicknessMaximumweightMedium 130mm x 235mm 10mm 200gLarge 165mm x 235mm 10mm 200gExtra large 230mm x 325mm 10mm 200gOversize 260mm x 385mm 10mm 200gParcelsSize Maximum length MaximumdimensionsParcel 1.05m Length + girthno greater than2mMaximumweight10kgDimensions and weight restrictions include the envelope/packaging.New Zealand Post and the New Zealand Defence force may place additional limitations on the sizeor weight of the packages able to be sent via this service and restrictions on the quantity of mailper individual. These conditions may be set for operational or economic reasons.Delivery targetsThe delivery timeframe is dependent on the destination and routing requirement.Destinations are limited to those that have been agreed between the Armed Forces andNew Zealand Post, and are subject to change.Minimum volumeNo minimum volume.CustomsdocumentationFor parcels under 2kg, the green Customs Declaration (OS008a) must be completed.For parcels over 2kg, the red Consignment Note (OS007) or a white Consignment Note(CN300) must be completed.CustomsrequirementsCustoms regulations and other border requirements vary from country to country and are outsideour control. You are responsible for complying with Customs Requirements, completing allCustoms documentation and checking whether Customs duties or other charges are payable onyour item. Where possible, we will do our best to provide you with information on these regulationsand requirements, but we cannot guarantee the accuracy of this information.The person receiving the item must pay all Customs duties, sales taxes and other regulatorycharges. If the receiver does not pay these charges, or the item is undeliverable, you may beresponsible for paying these charges.For parcels valued over NZ$1,000 New Zealand Customs requires an Export Entry to becompleted, which New Zealand Post can complete on your behalf for an additional fee. For moreinformation contact our Customs Clearance Broker on 0800 SEND IT (0800 736 348).Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsMilitary bases by arrangementCountry specificrestrictions andIndividual countries or their postal administrations may place additional restrictions on the carriageor import of items. You are responsible for checking whether restrictions apply to your item. Wherepossible, we have included information on restrictions for individual countries on our websitePUG 12c (October 2013) Page 2 of 3

equirementswww.nzpost.co.nz, but we cannot guarantee the accuracy of this information.Postage ratesPostage for letters sent under the Armed Forces Concession is charged at the applicable StandardPost domestic required postage.Postage for parcels sent under the Armed Forces Concession is charged at the postage ratecontained in the Memorandum of Understanding between New Zealand Post and New ZealandDefence Force.Return ofundeliverable itemsUndeliverable letters and parcels with a green Customs Declaration will be returned to you at noadditional cost.Undeliverable parcels with a red or white Consignment Note will be returned to you or destroyedaccording to the instructions you have given on the Consignment Note. If you want the parcelreturned to you, you agree to pay us the full cost of returning the parcel (this may be equal to, ormore than, the original cost of sending the parcel). Refer to the Consignment Note for furtherdetails.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our or others’ equipment if inadequate packaging of your item caused thedamage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 3 of this Postal Users' Guide for full details.Compensationterms andconditionsNew Zealand Post compensation only applies to items sent under the Armed Forces Concessionwhile those items are within New Zealand. For outbound items, this means between thelodgement point and the International Mail Centre in Auckland only. For inbound items, this meansbetween the International Mail Centre in Auckland and the delivery address only. The domesticpostal service compensation limits apply.For full information about our Compensation terms and conditions, refer to section 2 of this PostalUsers' Guide. Our additional compensation cover is not available for items posted using theArmed Forces Concession.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 12c (October 2013) Page 3 of 3

International Bulk Mail Terms and ConditionsSummary of keyfeaturesA cost-effective way to send over 1000 identical medium letters, or over 500 identical larger thanmedium letters, oversized printed materials or parcels overseas.ProductrequirementsTo use International Bulk Mail, you must be a New Zealand Post Account customer.Lodgements sent by International Bulk Mail must have:over 1000 identical medium letters, or over 500 identical larger than medium letters,oversized printed materials or parcelsno letter weighing more than 500g and no oversized printed material or parcel weighingmore than 1kgeach item properly labelled with a PermitPost impressionan International Air service indicator attached to each itemno parcel with a value exceeding NZ$250a valid New Zealand Post return address, including the correct New Zealand Postpostcode on each itemthe destination city and country of the delivery address written in English on each itemcorrectly completed Customs documentation (see below).In addition, each lodgement must be accompanied by a completed Statement of Posting (eithera manual AR19N form or a Lodgement Manager Manifest).Dimensions andweightrestrictionsSize and descriptionMaximumdimensions(height x length)MaximumthicknessMaximumweightMedium letter 130mm x 240mm 20mm 500gLarger than mediumletter260mm x 385mm 20mm 500gOversized printedmaterial or parcelsLength + height + thickness600mm1kgDimensions and weight restrictions include the envelope.Delivery targets Destination Delivery targetfor North Islandcustomers(working days)Delivery targetfor South Islandcustomersthrough normallodgement(working days)Delivery target forSouth Islandcustomersthrough prioritylodgement(working days)Australia (Zone A) 3-6 5-8 3-6South Pacific (Zone B) 3-10 5-12 3-10Asia (Zone C) 4-10 6-12 4-10Europe excluding UK 5-10 6-12 4-10North America and UK 4-10 6-12 4-10Rest of the World (Zone E) 5-10 7-12 5-10PUG 12d (October 2013) Page 1 of 3

You can expect that items will usually arrive at their destination within the timeframe specified foreach service. Because we do not directly control all parts of the delivery chain, we cannotguarantee your item will always reach its destination within the target delivery times. Delivery toareas outside major cities or where the item is dutiable or held by Customs may take longer. Formore information on the world zones, refer to the World zones section of this Postal Users’Guide.Minimum volume1000 medium letters, or500 larger than medium letters, printed materials or parcels.CustomsdocumentationYou must include a Customs Declaration (CN22/OS008) on your parcel if it contains any nonprintedmaterial.CustomsrequirementsCustoms regulations and other border requirements vary from country to country and are outsideour control. You are responsible for complying with Customs Requirements, completing allCustoms documentation and checking whether Customs duties or other charges are payable onyour item. Where possible, we will do our best to provide you with information on theseregulations and requirements, but we cannot guarantee the accuracy of this information.The person receiving the items must pay all Customs duties, sales taxes and other regulatorycharges. If the receiver does not pay these charges, or the item is undeliverable, you may beresponsible for paying these charges.LodgementoptionsPick up; this service is only available to New Zealand Post Account customers.Country specificrestrictions andrequirementsIndividual countries or their postal administrations may place additional restrictions on thecarriage or import of items. You are responsible for checking whether restrictions apply to youritem. Where possible, we have included information on restrictions for individual countries on ourwebsite www.nzpost.co.nz, but we cannot guarantee the accuracy of this information.PricesThe International Bulk Mail service is based on the origin of the mail, i.e. pricing is differentiatedby lodgement area. The five areas are:AucklandWellingtonCentral - for all areas in the North Island, excluding Auckland and Wellington,e.g. Palmerston North, Napier etcChristchurchFor time-critical lodgements, the lodgement can be air freighted for an additional charge(priority lodgement)South Island – for all areas in the South Island, excluding Christchurch, e.g. Invercargill.For time critical-lodgements, the lodgement can be air freighted for an additional charge(priority lodgement).Prices are charged using 10g weight increments. The weight of a lodgement is measured byNew Zealand Post. Weights are rounded up or down to the nearest 10g weight.All international components of rates quoted are GST zero-rated.Prices are subject to change under our standard terms and conditions for business customers.Return ofundeliverableitemsUndeliverable letters and parcels with a green Customs Declaration (OS008a) will be returned toyou at no additional cost.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, or ifthe contents were prohibited under our terms and conditions.PUG 12d (October 2013) Page 2 of 3

Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 3 of this Postal Users' Guide for full details.Compensationterms andconditionsFor full information about our Compensation terms and conditions for sending internationally,refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 12d (October 2013) Page 3 of 3

International Air Registered Terms and ConditionsSummary of keyfeaturesFor sending letters or documents internationally with signature on delivery.Tracking is not offered with this service.Available using postage included bags only.Product requirementsItems sent by International Air Registered must have:a value of NZ$250 or lessthe city and country of the delivery address written in Englisha valid New Zealand return addresscorrectly completed Customs documentation (see below).Dimensions and weightrestrictionsSizeMaximumdimensions(height x length)Maximum weightMaximumthicknessA5 190mm x 250mm 200g 10mmDimensions and weight restrictions include the bag.Delivery targetsWorld zoneInternational Air Registered(working days)Australia (Zone A) 3-6South Pacific (Zone B) 6-10Asia (Zone C) 6-10North America, UK andEurope (Zone D)Rest of the World(Zone E)6-106-10You can expect that items will usually arrive at their destination within the timeframespecified for each service. Because we do not directly control all parts of the deliverychain, we cannot guarantee your item will always reach its destination within the targetdelivery times. Delivery to areas outside major cities or where the item is dutiable orheld by Customs may take longer. For more information on the world zones, refer tothe World zones section of this Postal Users’ Guide.Minimum volumeNo minimum volume.CustomsdocumentationYou are responsible for ensuring that the information you declare is accurate. Inaddition to its use for Customs clearance, this information may also be used todetermine the safe carriage of your parcel, and you will be liable for any damagesincurred from a misstatement or omission of information.PUG 12e (October 2013) Page 1 of 2

Customs requirementsCustoms regulations and other border requirements vary from country to country andare outside our control. You are responsible for complying with Customs requirements,completing all Customs documentation and checking whether Customs duties or othercharges are payable on your item. Where possible, we will do our best to provide youwith information on these regulations and requirements, but we cannot guarantee theaccuracy of this information.The person receiving the items must pay all Customs duties, sales taxes and otherregulatory charges. If the receiver does not pay these charges, or the item isundeliverable, you may be responsible for paying these charges.Additional documentsAdditional documents (for example, certificate of origin, health certificate, Doctor’sprescription) may be required so that an item can be exported from New Zealand orenter another country. You are responsible for finding out what is required andincluding it with your item.Lodgement optionsNew Zealand Post street posting boxesPostShop letter slotsCountry specificrestrictions andrequirementsIndividual countries or their postal administrations may place additional restrictions onthe carriage or importation of items. You are responsible for checking whetherrestrictions apply to your item. Where possible, we have included information onrestrictions for individual countries on our website, www.nzpost.co.nz, but we cannotguarantee the accuracy of this information.Signature on deliveryYou can expect that items will receive a signature on delivery. Because we do notdirectly control all parts of the delivery chain, we cannot guarantee your item will alwaysreceive a signature on delivery or that we can retrieve it.Return of undeliverableitemsUndeliverable items will be returned to you at no additional cost.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 12e (October 2013) Page 2 of 2

International Express Courier Terms and ConditionsSummary of keyfeaturesInternational Express Courier is a worldwide document and merchandise courier service toover 220 destinations.All International Express Courier items are tracked. The tracking service monitors the deliverystatus of your item. The status is available at www.nzpost.co.nz/tracking or by calling0800 73 63 53.Product requirementsItems sent by International Express Courier must have:all documentation, including the full delivery address, written in English;a physical delivery address*a valid New Zealand return address, an International Express Courier serviceindicator on the front, top, left-hand corner, or be packed in International ExpressCourier packaging (plastic envelopes)correctly completed Customs documentation (see below)daytime phone numbers for the sender and the addressee so New Zealand Post canmake contact if the documentation is incomplete or if there are any problems.* Certain destinations allow a post office box to be used on the Consignment Note as thedelivery address (see below).# Certain destinations do not allow the return address to be a post office box (see below).Dimensions andweight restrictionsDocumentsMaximum size(length + girth)Maximum lengthof any sideMaximum weight*Minimumchargeableweight2m 1.05m 30kg 500gMerchandiseMaximum size(length + girth)Maximum lengthof any sideMaximum weight*2m 1.05m 30kg 500gDimensions and weight restrictions include the envelope/packaging.Minimumchargeableweight* Items in International Express Courier packaging will be charged at actual weight. All otheritems will be charged at the greater of actual or volumetric weight – refer to the informationabout required postage below.PUG 13 (July 2013) Page 1 of 3

Delivery targetsWorld zoneDelivery target(working days)Australia (Zone A) 1-3South Pacific (Zone B) 2-5Asia (Zone C) 2-4North America, UK and Europe (Zone D) 2-4Rest of the World (Zone E) 2-5You can expect that items will usually arrive at their destination within the timeframe specifiedfor each service. Because we do not directly control all parts of the delivery chain, we cannotguarantee that your item will always reach its destination within the target delivery times.Delivery to areas outside major cities or where the item is dutiable or held by Customs maytake longer. For more information on the world zones, refer to the World zones section of thisPostal Users’ Guide.Minimum volumeNo minimum volume.Post office boxdelivery and returnaddressesPost office box as the delivery addressPost office box delivery is not available. However, for certain destinations, post office boxaddresses can be used on the Consignment Note as the delivery address. These destinationsare available on our website at www.nzpost.co.nz/ixc. Note that the item will be delivered tothe receiver at a street address, not the post office box.Post office box as the return addressItems sent to certain destinations cannot have a post office box listed as the return address.These destinations are available on our website at www.nzpost.co.nz/ixc.CustomsdocumentationDocumentsAll documents must include a black Consignment Note (CN001) or a white Consignment Note(CN300) and, for documents weighing over 1kg, a copy of the commercial invoice or an ExportInvoice (NCPI025).MerchandiseAll merchandise must include a black Consignment Note (CN001) or a white ConsignmentNote (CN300) and a copy of the commercial invoice or an Export Invoice (NCPI025). Forparcels valued over NZ$1,000 New Zealand Customs requires an Export Entry to becompleted which New Zealand Post can complete on your behalf for an additional fee. Formore information contact our Customs Clearance Broker on 0800 SEND IT (0800 736 348).You are responsible for ensuring that the information you declare is accurate. In addition to itsuse for Customs clearance, this information may also be used to determine the safe carriageof your parcel, and you will be liable for any damages incurred from a misstatement oromission of information.CustomsrequirementsCustoms regulations and other border requirements vary from country to country and areoutside our control. You are responsible for complying with Customs requirements, completingall Customs documentation and checking whether Customs duties or other charges arepayable on your item. Where possible, we will do our best to provide you with information onthese regulations and requirements, but we cannot guarantee the accuracy of this information.The person receiving the item must pay all Customs duties, sales taxes and other regulatorycharges. If the receiver does not pay these charges, or the item is undeliverable, you may beresponsible for paying these charges.Additional documentsAdditional documents (for example certificate of origin, health certificate, doctor’s prescription)may be required so that an item can be exported from New Zealand or enter another country.You are responsible for finding out what is required and including it with your item.PUG 13 (July 2013) Page 2 of 3

Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness customers: items may also be lodged with your courier if you have a mailpick up service.Items should not be lodged in street posting boxes as barcode scanning (and thereforetracking) will not be performed.Items posted at a PostCentre will not receive barcode scanning (and therefore tracking).Country specificrestrictions andrequirementsIndividual countries may place additional restrictions on the carriage or import of items. Youare responsible for checking whether restrictions apply to your item. Where possible, we haveincluded information on restrictions for individual countries on our website, www.nzpost.co.nz,but we cannot guarantee the accuracy of this information.Required postageRequired postage is GST zero-rated. However, if you want to use stamps as the paymentmethod for your item, GST will be added to the required postage. The minimum chargeableweight for an International Express Courier parcel is 500g. Rolls and tubes are charged asparcels.Documents are charged at special fixed weight breaks up to 1kg. Merchandise items anddocuments weighing more than 1kg are charged in 10g increments.Postage determined by actual or volumetric weightUnless sending in International Express Courier packaging (plastic envelopes), which arecharged at actual weight, you will be charged the greater of:the actual weight of your item as determined by our scales (measured in 10gincrements); orthe volumetric weight of your item (measured in 10g increments).To calculate volumetric weight (kg), measure the item’s height (m) x length (m) x thickness (m)and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.Return ofundeliverable itemsUndeliverable items will be returned to you or destroyed according to the instructions you havegiven on the Consignment Note. If you want the item returned to you, you agree to pay us thefull cost of returning the item (this may be equal to, or more than, the original cost of sendingthe item). Refer to the Consignment Note for further details.PackagingPackaging of your item is your responsibility. International Express packaging (plasticenvelopes) is available for New Zealand Post Account customers only, and is free of charge.You may be liable to pay for damage to other senders' items or our or others’ equipment ifinadequate packaging of your item caused the damage, or if the contents were prohibitedunder our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 3 of this Postal Users' Guide for full details.Compensation Termsand ConditionsFor full information about our Compensation terms and conditions for sending internationally,refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 13 (July 2013) Page 3 of 3

International Economy Courier Terms and ConditionsSummary of keyfeaturesInternational Economy Courier is a cost-effective courier service when sending itemsto key destinations worldwide.All International Economy Courier items are tracked.Product requirementsItems sent by International Economy Courier must have:all documentation, including the country and city of the delivery address,written in Englisha physical or post office box delivery addressa valid New Zealand return addressan International Economy Courier service indicator on the front top left-handcorner, or be packed in GoGlobal packaging (10kg and 25kg boxes)(New Zealand Post Account customers only)correctly completed Customs documentation (see below)In addition, providing daytime phone numbers for the sender and the addresseeenables New Zealand Post to make contact if the documentation is incomplete or ifthere are any problems.Dimensions and weightrestrictionsDocumentsMaximum size(length + girth)Maximum lengthof any sideMaximum weightMinimumchargeable weight3m 1.5m 30kg 250gMerchandiseMaximum size(length + girth)Maximum lengthof any sideMaximum weightMinimumchargeable weight3m 1.5m 30kg 500gDimensions and weight restrictions include the envelope/packaging.Delivery targetsInternational Economy Courier is only available to key destinations. The destination listbelow is current at the time of printing, but is subject to change. An up-to-datedestination list is available on our website at www.nzpost.co.nz/iec.World zoneDelivery target(working days)Australia (Zone A) 2-3South Pacific (Zone B)Cook Islands, Samoa, Tonga, VanuatuAsia (Zone C)China, Hong Kong, Japan, Macau, Malaysia,Philippines, Singapore, South Korea, Taiwan,Thailand, USA, Vietnam4-64-6PUG 13a (July 2013) Page 1 of 3

North America, UK and Europe (Zone D)Austria, Belgium, Canada, Croatia, CzechRepublic, Denmark, Finland, France,Germany, Greece, Hungary, Ireland, Italy,Netherlands, Norway, Poland, Portugal,Romania, Slovenia, Spain, Sweden,Switzerland, United Kingdom, United States ofAmericaRest of the world (Zone E)Brazil, Costa Rica, Ecuador, El Salvador,Mexico, Uruguay5-65-6You can expect that items will usually arrive at their destination within the timeframespecified for each service. Because we do not directly control all parts of the deliverychain, we cannot guarantee that your item will always reach its destination within thetarget delivery times. Delivery to areas outside major cities or where the item is dutiableor held by Customs may take longer. For more information on the world zones refer tothe World zones section of this Postal Users’ Guide.Minimum volumeNo minimum volume.Post office box deliveryPost office box delivery is only available in certain destinations. These destinations areavailable on our website at www.nzpost.co.nz/iec.CustomsdocumentationDocumentsAll documents must include an orange Consignment Note (IEC001) or whiteConsignment Note (CN300) and, for documents that are part of a commercialtransaction, a copy of the commercial invoice or an Export Invoice (NCPI025).MerchandiseAll merchandise must include an orange Consignment Note (IEC001) or whiteConsignment Note (CN300) and a copy of the commercial invoice or an Export Invoice(NCPI025). For parcels valued over NZ$1,000 New Zealand Customs requires anExport Entry to be completed, which New Zealand Post can complete on your behalf foran additional fee. For more information contact our Customs Clearance Broker on 0800SEND IT (0800 736 348).You are responsible for ensuring that the information you declare is accurate. Inaddition to its use for Customs clearance, this information may also be used todetermine the safe carriage of your parcel, and you will be liable for any damagesincurred from a misstatement or omission of information.Customs requirementsCustoms regulations and other border requirements vary from country to country andare outside our control. You are responsible for complying with Customs requirements,completing all Customs documentation and checking whether Customs duties or othercharges are payable on your item. Where possible, we will do our best to provide youwith information on these regulations and requirements, but we cannot guarantee theaccuracy of this information.The person receiving the item must pay all Customs duties, sales taxes and otherregulatory charges. If the receiver does not pay these charges or the item isundeliverable you may be responsible for paying these charges.Additional documentsAdditional documents (for example certificate of origin, health certificate, doctor’sprescription) may be required so that an item can be exported from New Zealand orenter another country. You are responsible for finding out what is required andincluding it with your item.PUG 13a (July 2013) Page 2 of 3

Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness customers: items may also be lodged with your courier if you have amail pick up service.Items should not be lodged in street posting boxes as barcode scanning (and thereforetracking) will not be performed.Items posted at a PostCentre will not receive barcode scanning (and thereforetracking).Country specificrestrictions andrequirementsIndividual countries may place additional restrictions on the carriage or import of items.You are responsible for checking whether restrictions apply to your item. Wherepossible, we have included information on restrictions for individual countries on ourwebsite, www.nzpost.co.nz, but we cannot guarantee the accuracy of this information.Required postageRequired postage is GST zero-rated. However, if you want to use stamps as thepayment method for your item, GST will be added to the required postage. Theminimum chargeable weight for International Economy Courier is 250g for documentsand 500g for parcels. Rolls and tubes are charged as parcels.Documents are charged at special fixed weight breaks up to 1kg. Merchandise itemsand documents weighing more than 1kg are charged in 10g increments.Postage determined by actual weightUnless you are sending in GoGlobal packaging, which will be charged at a flat rate, youwill be charged the actual weight of your item as determined by our scales (measuredin 10g increments).GoGlobal boxes are charged at a special flat rate, depending on the destination. Aspecial rate per additional kg applies after the initial weights are reached.Normal commercial discounts do not apply to postage rates when using GoGlobalpackaging (10kg and 25kg boxes).Return of undeliverableitemsUndeliverable items will be returned to you or destroyed according to the instructionsyou have given on the Consignment Note. If you want the item returned to you, youagree to pay us the full cost of returning the item (this may be equal to, or more than,the original cost of sending the item). Refer to the Consignment Note for further details.PackagingPackaging of your item is your responsibility. GoGlobal packaging is available forNew Zealand Post Account customers only, and is free of charge. GoGlobal packagingcan be ordered online at www.nzpost.co.nz. You may be liable to pay for damage toother senders' items or our or others’ equipment if inadequate packaging of your itemcaused the damage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to sections 2 and 3 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 13a (July 2013) Page 3 of 3

World zonesAustralia (Zone A)South Pacific (Zone B)Asia (Zone C)North America, UK andEurope (Zone D)Rest of the World(Zone E)* AustraliaAmerican SamoaCocos Islands*Cook IslandsFijiFrench PolynesiaKiribatiNauruNew CaledoniaNiueBrunei DarussalamCambodiaChina - Peoples Republic ofFederated States of MicronesiaGuam* Hong KongIndonesia* JapanKorea - Democratic Peoples Republic of(North)* Korea - Republic of (South)Lao Peoples Democratic Republic* Macau* MalaysiaAlderneyAndorra* Austria* BelgiumBosnia & HerzegovinaBulgaria*Canada* CroatiaCyprus* Czech Republic* DenmarkEstoniaFaroe Islands* Finland* France* GermanyGibraltar* GreeceGuernseyHoly See (Vatican City State)* HungaryIceland* IrelandIsle of ManAfghanistanAlbaniaAlgeriaAngolaAnguillaAntigua & BarbudaArgentinaNorfolk Island*SamoaSolomon IslandsTokelau*TongaTuvalu*VanuatuWallis & FutunaMarshall IslandsMidway IslandMyanmarNorthern Mariana IslandsPalauPapua New Guinea* Philippines* Singapore* Taiwan* ThailandTimor Leste* VietnamWake Island* ItalyJerseyLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMaltaMonacoMontenegro* Netherlands* Norway* Poland* Portugal* RomaniaSan MarinoSerbiaSlovakia* Slovenia* Spain* Sweden* Switzerland* United Kingdom*United States of AmericaArmeniaArubaAzerbaijanAzoresBahamasBahrainBangladesh* International Economy Courier service available (for details, refer to the International Economy Courier section)PUG 14 (July 2013) Page 1 of 2

Rest of the World (ZoneE) continuedBarbadosBelarusBelizeBeninBermudaBhutanBoliviaBotswana*BrazilBritish Indian Ocean TerritoryBurkina FasoBurundiCameroonCanary IslandsCape VerdeCayman IslandsCentral African RepublicChadChileChristmas IslandColombiaComorosCongo, Democratic Republic (formerly Zaire)*Costa RicaCôte d'IvoireCubaDjiboutiDominicaDominican Republic*EcuadorEgypt*El SalvadorEquatorial GuineaEritreaEthiopiaFalkland IslandsFrench GuianaFrench Southern TerritoriesGabonGambiaGeorgiaGhanaGreenlandGrenadaGuadeloupeGuatemalaGuinea BissauGuineaGuyanaHaitiHondurasIndiaIranIraqIsraelJamaicaJordanKazakhstanKenyaKuwaitKyrgyzstanLebanonLesothoLiberiaLibyaMadagascarMalawiMaldivesMaliMartiniqueMauritaniaMauritiusMayotte*MexicoMoldovaMongoliaMontserratMoroccoMozambiqueNamibiaNepalNetherlands AntillesNicaraguaNigerNigeriaOmanPakistanPalestinian Territory OccupiedPanama RepublicParaguayPeruPitcairn IslandPuerto RicoQatarReunionRussian FederationRwandaSaint BarthelemySaint EustatiusSaint HelenaSaint Kitts-NevisSaint LuciaSaint MaartenSaint Pierre & MiquelonSaint Vincent & GrenadinesSao Tome & PrincipeSaudi ArabiaSenegalSeychellesSierra LeoneSomaliaSouth AfricaSouth GeorgiaSri LankaSudanSurinameSwazilandSyrian Arab RepublicTajikistanTanzaniaTogoTrinidad & TobagoTunisiaTurkeyTurks & Caicos IslandsTurkmenistanUgandaUkraineUnited Arab Emirates*UruguayUzbekistanVenezuelaVirgin Islands (British)Virgin Islands (USA)YemenZambiaZimbabweDestinations may be updated from time to time. For the latest information, refer to our website atwww.nzpost.co.nz/worldzones.PUG 14 (July 2013) Page 2 of 2

International Business Reply Paid Terms and ConditionsSummary of keyfeaturesInternational Business Reply Paid is a service available to businesses that want toencourage a greater response to their direct mailings. Businesses only pay for postagewhen they receive responses from their customers.Product requirementsWhen using International Business Reply Paid you must:be a New Zealand Post Account customerhave an International Business Reply Paid authority number, To apply, youmust fill in the application form available on our website, www.nzpost.co.nz, orby contacting our Customer Service Centre on 0800 501 501address all of your International Business Reply Paid items to a New ZealandPost PO Box or Private Bagprint your International Business Reply Paid authority number beneath the AirMail service indicator in the top left hand corner of all of your InternationalBusiness Reply Paid cards or envelopesmeet the International Business Reply Paid approved format layoutrequirements (see details below). This is so that overseas postaladministrations recognise that no postage is required.Layout of International Business Reply Paid envelopesInformation on the layout requirements for International Business Reply Paidapproved format envelopes is available on our website, www.nzpost.co.nz, orby calling our Customer Service Centre on 0800 501 501We require you to have your International Business Reply Paid envelopeapproved prior to printing by faxing it to our Customer Service Centre on0800 501 702.Other conditionsInternational Business Reply Paid numbers can be used on both cards andenvelopesWhen you receive International Business Reply Paid responses, we’ll leave acard in your New Zealand Post PO Box or Private Bag and we will charge thepayment to your New Zealand Post AccountWe may cancel your International Business Reply Paid authority number atany timeYou must tell us in writing if you want to cancel your International BusinessReply Paid authority numberIf your International Business Reply Paid authority number is cancelled (eitherby us or at your request) you must inform all of your customers that they canno longer use it. You agree to pay for any mail received using yourInternational Business Reply Paid authority number after it has beencancelled.PUG 15 (October 2013) Page 1 of 2

Dimensions and weightrestrictionsCardsSpecification Minimum MaximumDimensions (height xlength)90mm x 140mm130mm x 235mmPaper weight 140g Not applicableThickness 0.18mm Not applicableWeight Not applicable 10gEnvelopesSpecification Minimum MaximumDimensions (height xlength)90mm x 140mm130mm x 235mmWeight Not applicable 50gDimensions and weight restrictions include the envelope.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 15 (October 2013) Page 2 of 2

International Reply Coupon Terms and ConditionsSummary of keyfeaturesAn International Reply Coupon purchased in New Zealand can be exchanged overseasfor a postage stamp of the same value as the airmail letter rate in the country where thecoupon is redeemed, for a medium sized 20g letter to any overseas destination.An International Reply Coupon purchased overseas can be exchanged at PostShopsand selected New Zealand Post retail outlets for a postage stamp valued at themaximum overseas airmail (International Air) rate for a medium sized letter.International Reply Coupons for use overseas can be purchased at PostShop stores.International Reply Coupons carry an expiry date, after which time they cannot beexchanged.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 15a (October 2013) Page 1 of 1

PO Boxes and Private BagsSummary of keyfeaturesA convenient way to receive mail.Available in a range of locations, for both private and business customers.Sizes and deliveryoptionsPO BoxesFor those receiving fewer than 50 addressed items of mail per day (excluding parcels).Mail is sorted five or six days per week.Private BagsFor those receiving more than 50 addressed items of mail per day. Private Bags areavailable at selected locations. Mail is sorted five days per week.Lobby typeTime mail is available*StandardPriorityPO Box 9.00am 7.30amPrivate Bag 9.00am 6.00am*Lobby type is dependent on location. Some remote lobbies may vary from thesetimes.Mail can be picked up from the PO Box or Private Bag and delivered by courier(additional fees apply).SortingA five day sort means mail is sorted and delivered to the PO Box each week day(excluding weekends and public holidays).A six day sort includes Saturdays (excluding public holidays).Both five and six day sorts are location dependent.AddressingWe deliver to the PO Box or Private Bag as printed on the mail. PO Box and PrivateBag holders must provide correct and current address information, which meets ouraddressing standards, to their correspondents.PO Box exampleJane SmithPO Box 1234Auckland PostShopAuckland 1142Private Bag exampleSmith IndustriesPrivate Bag 1234Auckland 1142For further details, refer to our website at www.nzpost.co.nz/addressing.FeesAnnual fees are payable for PO Box and Private Bag rental. For details, refer to:our website at www.nzpost.co.nz/pobox, orthe brochure Receiving your mail: your guide to PO Boxes and Private Bags(BOXBAG1).PO Boxes and Private BagsAll rental fees are paid annually in advance.PUG 16 (July 2013) Page 1 of 2

Applying for a PO Boxor Private BagComplete the application form available at PostShop stores and present:the applicable rental feephoto ID (current Drivers Licence, Passport or HANZ 18+ card)a letter of authorisation on business letterhead, or certificate of incorporation(business customers only).Any application for a PO Box or Private Bag is dependent on availability at the chosenlocation.Moving PO Box orPrivate Bag locationSpeak to staff at the box lobby where the PO Box or Private Bag is currently located.Any application to move a PO Box or Private Bag is dependent on availability at thechosen location.Terms and conditionsTo use the PO Box and Private Bag service, you must agree to the PO Box and PrivateBag Terms and Conditions. These are available:on our website at www.nzpost.co.nz/pobox, orin the brochure Receiving your mail: your guide to PO Boxes and Private Bags(BOXBAG1).PUG 16 (July 2013) Page 2 of 2

Standard Post, FastPost, FreePost, BoxLink, VolumePost, PermitPost, GoFlexible, PrintPost, VolumePreSort, Print PreSort, ParcelPost, International Air, International Economy, International EconomyCourier, International Express Courier, International Air Satchel, International Air Registered, PostShop andPostCentre are trade marks of New Zealand Post Limited.Ready to Go, Trackme and RegisteredPost are trade marks of Express Couriers Limited.© New Zealand Post Limited 2013