Postal Users' Guide - New Zealand Post

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4 Restricted itemsThe terms High Risk items and Restricted items currently are both used in New Zealand Post collateral and on itemssuch as postage included bags. For the purposes of these terms and conditions, they both have the same meaning.Restricted items are items that can only be sent if you have complied with the conditions of carriage we specify in TableC below. If the specified conditions of carriage are not met for any Restricted item, including the requirement topurchase additional compensation, the item will be classified as a Prohibited item instead and:you must not give us that item for delivery; andwe are not liable to pay compensation if you give us the item for delivery and it is lost or damaged.Some items listed in Table C are Prohibited items when using certain services. For details about Prohibited items, referto paragraph 3 above.Where noted in Table C, you must purchase additional compensation cover for the full value of the item you aresending. Additional compensation cover is only available when sending items internationally and is available up to thelimits specified as follows:International Air and International Economy (parcels only): up to a limit of $NZ1,500International Economy Courier: up to a limit of $5,000International Express Courier: up to a limit of $50,000.Our general handling and transport processes are the same for all items, and we cannot provide any special treatmentfor items that are fragile. It is your responsibility to ensure that any item is well packaged and can withstand a 1.2mdrop. It is not sufficient to affix labels such as ‘fragile’ or ‘handle with care’ to your item. By accepting your item, we donot acknowledge that the packaging is adequate. For more information about packaging, visit our website atwww.nzpost.co.nz/packageitems.We may, in special circumstances, agree different conditions for the carriage of Restricted items with individualNew Zealand Post Account customers. Any variations to the conditions set out in the table below will only be valid ifthey are included in the written contract you have with us or if you have written confirmation of the agreed variation froman authorised New Zealand Post representative.The New Zealand Government prohibits or restricts the export of various types of items (such as prescriptionmedication and antiquities). You must ensure that your item is not prohibited from export or that you meet any exportrestrictions on the item you are planning to send. For further information, contact the New Zealand Customs Service orthe appropriate government authority.Additional restrictions may be placed on items by other countries. It is your responsibility to ensure that your item is notprohibited or restricted in the country you are sending to.Table C Conditions of carriage for Restricted itemsYou must comply with the conditions of carriage for each category that applies to your item.Domestic servicesInternational servicesItemLetters,postcards,Standardparcels, Trackedparcels andRegisteredPostitemsCourier andCourier &SignatureparcelsInternational Airand InternationalEconomyInternationalExpress CourierInternationalEconomyCourierAny item with contentsvalued at more than thestandard compensationlimit for the serviceselected (For standardcompensation limits seeTables A and B on pages1 and 2)Prohibited itemWe will acceptitems over thisvalue however willonly be liable forloss/damageclaims up to thevalue of NZ$1,500Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedStamps (unused) Prohibited item Prohibited item Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedJewellery, watches,precious metals orstones valued underProhibited item Prohibited item Can be sent only ifadditionalcompensationCan be sent only ifadditionalcompensationCan be sent only ifadditionalcompensationPUG 2 (October 2013) Page 5 of 8
NZ$250 cover is purchased cover is purchased cover is purchasedJewellery, watches,precious metals orstones valued overNZ$250Prohibited item Prohibited item Prohibited item Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedAny collectible orantique or any painting,sculpture or other workof art valuedunder NZ$1,500Prohibited item Prohibited item Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedAny collectible orantique or any painting,sculpture or other workof art valuedover NZ$1,500Prohibited item Prohibited item Prohibited item Can be sent only ifadditionalcompensationcover is purchasedCan be sent only ifadditionalcompensationcover is purchasedFragile itemsCan be sent only ifpackaged towithstand transportand handlingProhibited itemCan be sent only ifpackaged towithstand transportand handlingCan be sent only ifpackaged towithstand transportand handlingCan be sent only ifpackaged towithstand transportand handlingElectronic/electricappliances and devicesBatteries must be removed and wrapped separately. If the battery cannot be removed, the item can only besent if it does not have a transmit function or moving parts. Additional restrictions apply if the appliance ordevice contains lithium batteries – refer to the information below.Lithium ion and lithiumpolymer batteriesPriority domesticpostal services 1Prohibited itemAll other servicesRefer to therequirements forelectronic/electricappliances anddevices.Special packagingrequirements mustbe met inaccordance withIATA regulations.For details, refer tothe informationbelow.Prohibited itemSpecial packagingrequirements mustbe met inaccordance withIATA regulations.For details, refer tothe informationbelow.A Lithium IonBattery document(ADV550) must becompleted and sentwith yourinternationaldocuments.Prohibited itemLiquids not otherwiseclassified as dangerousMust be packaged in a way to ensure no leakage or breakage of the container.Radioactive substancesMust be in quantities exempted from the Radiation Protection Act 1965 and below the limits specified by theInternational Atomic Energy Agency (e.g. domestic smoke alarms).Poisons not classifiedas class 6.1 DangerousGoods in the IATARegulationsProhibited itemMust be packagedcorrectlyMust be sent usinga signaturerequired serviceProhibited itemMust be packagedcorrectlyMust be packagedcorrectlyNarcotic drugs (whereallowable)Prohibited itemMust be sent by anauthorisedorganisationProhibited itemMust be sent by anauthorisedorganisationMust be sent by anauthorisedorganisationMust be packagedcorrectlyMust be packagedcorrectlyMust be packagedcorrectlyMust be sent usinga signaturePUG 2 (October 2013) Page 6 of 8
Page 1 and 2: Postal Users’GuideOctober 2013
Page 4 and 5: Delivery and collection of mailPost
Page 6 and 7: Mail in disputeIf there is a disput
Page 8 and 9: Prohibited and Restricted items and
Page 10 and 11: the New Zealand Government prohibit
Page 14 and 15: equired servicePerishable biologica
Page 16 and 17: Standard Post letters Terms and Con
Page 18 and 19: FastPost letters Terms and Conditio
Page 20 and 21: FreePost letters Terms and Conditio
Page 22 and 23: Compensation terms and conditions a
Page 24 and 25: cannot be sent to street or rural a
Page 26 and 27: Product requirementsAll items must
Page 28 and 29: Other terms andconditionsAdditional
Page 32 and 33: Other terms andconditionsAdditional
Page 34 and 35: if you are using a re-usable envelo
Page 36 and 37: GoFlexible Terms and ConditionsSumm
Page 38 and 39: stores (for example, where this is
Page 40 and 41: PrintPost Terms and ConditionsSumma
Page 44 and 45: Statement of PostingA Statement of
Page 46 and 47: equirementsfor machine-sorted mail
Page 48 and 49: Business Flexible Terms and Conditi
Page 50 and 51: LodgementrequirementsSortingThere i
Page 52 and 53: Volume PreSort Terms and Conditions
Page 54 and 55: Address File (PAF).Statement of Acc
Page 56 and 57: Prohibited andRestricted itemsSpeci
Page 58 and 59: Dimension andweightrestrictionsMaxi
Page 60 and 61: and white mixed postcode label and
Page 62 and 63:
Compensationterms andconditionsItem
Page 64 and 65:
Bag size and descriptionInternal ba
Page 66 and 67:
Compensationterms andconditionsServ
Page 68 and 69:
Foolscap 260mm x 385mm x 70mm 1.5kg
Page 70 and 71:
Foolscap 260mm x 385mm x 70mm 1.5kg
Page 72 and 73:
Dimensions and weightrestrictionsFo
Page 74 and 75:
ParcelPost Tracked Zonal Terms and
Page 76 and 77:
ParcelPost PO Box Priority Terms an
Page 78 and 79:
ParcelPost Terms and ConditionsThis
Page 80 and 81:
PacketPost Terms and ConditionsThis
Page 82 and 83:
(height x length)DLE Flat 125mm x 2
Page 84 and 85:
RegisteredPost Terms and Conditions
Page 86 and 87:
Trackme Terms and ConditionsThis se
Page 88 and 89:
International Air and International
Page 90 and 91:
Customs requirementsCustoms regulat
Page 92 and 93:
International Air Satchel Terms and
Page 94 and 95:
International Tracked Air Satchel T
Page 96 and 97:
Armed Forces ConcessionSummary of k
Page 98 and 99:
equirementswww.nzpost.co.nz, but we
Page 100 and 101:
You can expect that items will usua
Page 102 and 103:
International Air Registered Terms
Page 104 and 105:
International Express Courier Terms
Page 106 and 107:
Lodgement optionsOver the counter a
Page 108 and 109:
North America, UK and Europe (Zone
Page 110 and 111:
World zonesAustralia (Zone A)South
Page 112 and 113:
International Business Reply Paid T
Page 114 and 115:
International Reply Coupon Terms an
Page 116 and 117:
Applying for a PO Boxor Private Bag
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Postal Users' Guide - New Zealand Post

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