Postal Users' Guide - New Zealand Post

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You can expect that items will usually arrive at their destination within the timeframe specified foreach service. Because we do not directly control all parts of the delivery chain, we cannotguarantee your item will always reach its destination within the target delivery times. Delivery toareas outside major cities or where the item is dutiable or held by Customs may take longer. Formore information on the world zones, refer to the World zones section of this Postal Users’Guide.Minimum volume1000 medium letters, or500 larger than medium letters, printed materials or parcels.CustomsdocumentationYou must include a Customs Declaration (CN22/OS008) on your parcel if it contains any nonprintedmaterial.CustomsrequirementsCustoms regulations and other border requirements vary from country to country and are outsideour control. You are responsible for complying with Customs Requirements, completing allCustoms documentation and checking whether Customs duties or other charges are payable onyour item. Where possible, we will do our best to provide you with information on theseregulations and requirements, but we cannot guarantee the accuracy of this information.The person receiving the items must pay all Customs duties, sales taxes and other regulatorycharges. If the receiver does not pay these charges, or the item is undeliverable, you may beresponsible for paying these charges.LodgementoptionsPick up; this service is only available to New Zealand Post Account customers.Country specificrestrictions andrequirementsIndividual countries or their postal administrations may place additional restrictions on thecarriage or import of items. You are responsible for checking whether restrictions apply to youritem. Where possible, we have included information on restrictions for individual countries on ourwebsite www.nzpost.co.nz, but we cannot guarantee the accuracy of this information.PricesThe International Bulk Mail service is based on the origin of the mail, i.e. pricing is differentiatedby lodgement area. The five areas are:AucklandWellingtonCentral - for all areas in the North Island, excluding Auckland and Wellington,e.g. Palmerston North, Napier etcChristchurchFor time-critical lodgements, the lodgement can be air freighted for an additional charge(priority lodgement)South Island – for all areas in the South Island, excluding Christchurch, e.g. Invercargill.For time critical-lodgements, the lodgement can be air freighted for an additional charge(priority lodgement).Prices are charged using 10g weight increments. The weight of a lodgement is measured byNew Zealand Post. Weights are rounded up or down to the nearest 10g weight.All international components of rates quoted are GST zero-rated.Prices are subject to change under our standard terms and conditions for business customers.Return ofundeliverableitemsUndeliverable letters and parcels with a green Customs Declaration (OS008a) will be returned toyou at no additional cost.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, or ifthe contents were prohibited under our terms and conditions.PUG 12d (October 2013) Page 2 of 3
Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 3 of this Postal Users' Guide for full details.Compensationterms andconditionsFor full information about our Compensation terms and conditions for sending internationally,refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 12d (October 2013) Page 3 of 3
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Postal Users’GuideOctober 2013
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Delivery and collection of mailPost
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Mail in disputeIf there is a disput
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Prohibited and Restricted items and
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the New Zealand Government prohibit
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4 Restricted itemsThe terms High Ri
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equired servicePerishable biologica
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Standard Post letters Terms and Con
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FastPost letters Terms and Conditio
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FreePost letters Terms and Conditio
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Compensation terms and conditions a
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cannot be sent to street or rural a
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Product requirementsAll items must
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Other terms andconditionsAdditional
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Other terms andconditionsAdditional
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if you are using a re-usable envelo
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GoFlexible Terms and ConditionsSumm
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stores (for example, where this is
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PrintPost Terms and ConditionsSumma
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Statement of PostingA Statement of
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equirementsfor machine-sorted mail
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Business Flexible Terms and Conditi
Page 50 and 51: LodgementrequirementsSortingThere i
Page 52 and 53: Volume PreSort Terms and Conditions
Page 54 and 55: Address File (PAF).Statement of Acc
Page 56 and 57: Prohibited andRestricted itemsSpeci
Page 58 and 59: Dimension andweightrestrictionsMaxi
Page 60 and 61: and white mixed postcode label and
Page 62 and 63: Compensationterms andconditionsItem
Page 64 and 65: Bag size and descriptionInternal ba
Page 66 and 67: Compensationterms andconditionsServ
Page 68 and 69: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 70 and 71: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 72 and 73: Dimensions and weightrestrictionsFo
Page 74 and 75: ParcelPost Tracked Zonal Terms and
Page 76 and 77: ParcelPost PO Box Priority Terms an
Page 78 and 79: ParcelPost Terms and ConditionsThis
Page 80 and 81: PacketPost Terms and ConditionsThis
Page 82 and 83: (height x length)DLE Flat 125mm x 2
Page 84 and 85: RegisteredPost Terms and Conditions
Page 86 and 87: Trackme Terms and ConditionsThis se
Page 88 and 89: International Air and International
Page 90 and 91: Customs requirementsCustoms regulat
Page 92 and 93: International Air Satchel Terms and
Page 94 and 95: International Tracked Air Satchel T
Page 96 and 97: Armed Forces ConcessionSummary of k
Page 98 and 99: equirementswww.nzpost.co.nz, but we
Page 102 and 103: International Air Registered Terms
Page 104 and 105: International Express Courier Terms
Page 106 and 107: Lodgement optionsOver the counter a
Page 108 and 109: North America, UK and Europe (Zone
Page 110 and 111: World zonesAustralia (Zone A)South
Page 112 and 113: International Business Reply Paid T
Page 114 and 115: International Reply Coupon Terms an
Page 116 and 117: Applying for a PO Boxor Private Bag
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Postal Users' Guide - New Zealand Post

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