Postal Users' Guide - New Zealand Post

Lodgement requirementsAttach a Rural Delivery ticket to your parcel if you are sending it to a registered RuralDelivery address.Payment optionsPrepaid ticketsPrepaid bagsPay to Post labelsStamps, Manifest and Digital Postal Meters (DPMs) cannot be used, as a barcode is requiredfor tracking purposes.We reserve the right to charge you the correct price if we find the correct payment has notbeen made. An administration fee may be charged in addition to the deficient postage.Lodgement optionsOver the counter at PostShop stores and selected New Zealand Post retail outletsNew Zealand Post parcel drop boxesNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresItems should not be lodged:in street posting boxes, orwith your courier if you have a mail pickup service (business customers), orin rural mailboxes for pickup,as barcode scanning (and therefore tracking) will not be performed.Items posted at a PostCentre will not receive an acceptance scan.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, orif the contents were prohibited under our terms and conditions.Prohibited and RestricteditemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPost TrackedCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about our Compensationterms and conditions and Prohibited and Restricted items, refer to section 2 of this PostalUsers' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 9c (October 2013) Page 3 of 3