Postal Users' Guide - New Zealand Post

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Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness customers: items may also be lodged with your courier if you have a mailpick up service.Items should not be lodged in street posting boxes as barcode scanning (and thereforetracking) will not be performed.Items posted at a PostCentre will not receive barcode scanning (and therefore tracking).Country specificrestrictions andrequirementsIndividual countries may place additional restrictions on the carriage or import of items. Youare responsible for checking whether restrictions apply to your item. Where possible, we haveincluded information on restrictions for individual countries on our website, www.nzpost.co.nz,but we cannot guarantee the accuracy of this information.Required postageRequired postage is GST zero-rated. However, if you want to use stamps as the paymentmethod for your item, GST will be added to the required postage. The minimum chargeableweight for an International Express Courier parcel is 500g. Rolls and tubes are charged asparcels.Documents are charged at special fixed weight breaks up to 1kg. Merchandise items anddocuments weighing more than 1kg are charged in 10g increments.Postage determined by actual or volumetric weightUnless sending in International Express Courier packaging (plastic envelopes), which arecharged at actual weight, you will be charged the greater of:the actual weight of your item as determined by our scales (measured in 10gincrements); orthe volumetric weight of your item (measured in 10g increments).To calculate volumetric weight (kg), measure the item’s height (m) x length (m) x thickness (m)and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.Return ofundeliverable itemsUndeliverable items will be returned to you or destroyed according to the instructions you havegiven on the Consignment Note. If you want the item returned to you, you agree to pay us thefull cost of returning the item (this may be equal to, or more than, the original cost of sendingthe item). Refer to the Consignment Note for further details.PackagingPackaging of your item is your responsibility. International Express packaging (plasticenvelopes) is available for New Zealand Post Account customers only, and is free of charge.You may be liable to pay for damage to other senders' items or our or others’ equipment ifinadequate packaging of your item caused the damage, or if the contents were prohibitedunder our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 3 of this Postal Users' Guide for full details.Compensation Termsand ConditionsFor full information about our Compensation terms and conditions for sending internationally,refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 13 (July 2013) Page 3 of 3
International Economy Courier Terms and ConditionsSummary of keyfeaturesInternational Economy Courier is a cost-effective courier service when sending itemsto key destinations worldwide.All International Economy Courier items are tracked.Product requirementsItems sent by International Economy Courier must have:all documentation, including the country and city of the delivery address,written in Englisha physical or post office box delivery addressa valid New Zealand return addressan International Economy Courier service indicator on the front top left-handcorner, or be packed in GoGlobal packaging (10kg and 25kg boxes)(New Zealand Post Account customers only)correctly completed Customs documentation (see below)In addition, providing daytime phone numbers for the sender and the addresseeenables New Zealand Post to make contact if the documentation is incomplete or ifthere are any problems.Dimensions and weightrestrictionsDocumentsMaximum size(length + girth)Maximum lengthof any sideMaximum weightMinimumchargeable weight3m 1.5m 30kg 250gMerchandiseMaximum size(length + girth)Maximum lengthof any sideMaximum weightMinimumchargeable weight3m 1.5m 30kg 500gDimensions and weight restrictions include the envelope/packaging.Delivery targetsInternational Economy Courier is only available to key destinations. The destination listbelow is current at the time of printing, but is subject to change. An up-to-datedestination list is available on our website at www.nzpost.co.nz/iec.World zoneDelivery target(working days)Australia (Zone A) 2-3South Pacific (Zone B)Cook Islands, Samoa, Tonga, VanuatuAsia (Zone C)China, Hong Kong, Japan, Macau, Malaysia,Philippines, Singapore, South Korea, Taiwan,Thailand, USA, Vietnam4-64-6PUG 13a (July 2013) Page 1 of 3
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Postal Users’GuideOctober 2013
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Delivery and collection of mailPost
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Mail in disputeIf there is a disput
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Prohibited and Restricted items and
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the New Zealand Government prohibit
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4 Restricted itemsThe terms High Ri
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equired servicePerishable biologica
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Standard Post letters Terms and Con
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FastPost letters Terms and Conditio
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FreePost letters Terms and Conditio
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Compensation terms and conditions a
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cannot be sent to street or rural a
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Product requirementsAll items must
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Other terms andconditionsAdditional
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Other terms andconditionsAdditional
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if you are using a re-usable envelo
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GoFlexible Terms and ConditionsSumm
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stores (for example, where this is
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PrintPost Terms and ConditionsSumma
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Statement of PostingA Statement of
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equirementsfor machine-sorted mail
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Business Flexible Terms and Conditi
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LodgementrequirementsSortingThere i
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Volume PreSort Terms and Conditions
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Address File (PAF).Statement of Acc
Page 56 and 57: Prohibited andRestricted itemsSpeci
Page 58 and 59: Dimension andweightrestrictionsMaxi
Page 60 and 61: and white mixed postcode label and
Page 62 and 63: Compensationterms andconditionsItem
Page 64 and 65: Bag size and descriptionInternal ba
Page 66 and 67: Compensationterms andconditionsServ
Page 68 and 69: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 70 and 71: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 72 and 73: Dimensions and weightrestrictionsFo
Page 74 and 75: ParcelPost Tracked Zonal Terms and
Page 76 and 77: ParcelPost PO Box Priority Terms an
Page 78 and 79: ParcelPost Terms and ConditionsThis
Page 80 and 81: PacketPost Terms and ConditionsThis
Page 82 and 83: (height x length)DLE Flat 125mm x 2
Page 84 and 85: RegisteredPost Terms and Conditions
Page 86 and 87: Trackme Terms and ConditionsThis se
Page 88 and 89: International Air and International
Page 90 and 91: Customs requirementsCustoms regulat
Page 92 and 93: International Air Satchel Terms and
Page 94 and 95: International Tracked Air Satchel T
Page 96 and 97: Armed Forces ConcessionSummary of k
Page 98 and 99: equirementswww.nzpost.co.nz, but we
Page 100 and 101: You can expect that items will usua
Page 102 and 103: International Air Registered Terms
Page 104 and 105: International Express Courier Terms
Page 108 and 109: North America, UK and Europe (Zone
Page 110 and 111: World zonesAustralia (Zone A)South
Page 112 and 113: International Business Reply Paid T
Page 114 and 115: International Reply Coupon Terms an
Page 116 and 117: Applying for a PO Boxor Private Bag
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Postal Users' Guide - New Zealand Post

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