Postal Users' Guide - New Zealand Post

Delivery and collection of mailPostie deliveryUrban mailboxesTo help ensure your mail is delivered safely, securely and efficiently, you must:have your street number and, where applicable, flat or apartment number, clearly visible on your mailbox; andposition your mailbox on the street line, close to the footpath, on the nearest flat area, with the mail slot facingforward and within safe and easy reach; andmaintain safe and clear access to your mailbox, with no shrubbery or obstacles in the way; andmaintain safe access to your mailbox by removing any spring loaded flaps and rusty or sharp edges; andposition your mailbox so the mail slot is between 900mm and 1200mm from the ground.The recommended minimum dimensions for a mailbox are:mail compartment: 270mm wide, 330mm deep, 160mm highmail slot: 250mm wide, 30mm high.This will help to ensure that your mailbox is large enough to hold all the mail that you receive and that your mail dropsinto the box out of sight of the street. If you receive parcels, you should consider having a separate parcel area in yourmailbox. If you receive large amounts of mail, we recommend your mailbox is large enough to fit it. Ideally, yourmailbox will also have a separate area for newspapers and other non-mail items.Further details about mailbox specifications are available on our website, www.nzpost.co.nz.Public rights of way/private roadsPosties will deliver mail to mailboxes on a public right of way or private road if there are five or more mailboxes on thatright of way and the road is of sufficient standard to enable Posties to deliver mail safely.All other criteria for mailboxes outlined above apply.Flats and apartment blocks – where mailboxes are located outsideGroups of mailboxes must be at right angles to the footpath or roadway.All other criteria for mailboxes outlined above apply.Flats and apartment blocks – where mailboxes are located insidePostie delivery of mail inside apartment blocks is available when there are five or more apartments. The mailboxesmust be locked, on the ground floor and in a common entrance.All other criteria for mailboxes outlined above apply.Business premisesPosties will deliver mail into business premises if a locked mailbox or letter slot is provided on the ground floor and in acommon entrance, or if a reception desk or shop counter suitable for holding mail is close to the main entrance. Postieswill not deliver mail above the ground floor.Note that the Postie delivery service actually provided to you may vary slightly depending on local circumstances.If a delivery point is not provided, the addressee will be notified and the items will be held at the delivery branch orPostShop for collection – see Counter delivery below.SafetyWe may, at our discretion, determine that the access provided to your mailbox is not safe for our Posties and refuse todeliver mail until the issues we identify are resolved to our satisfaction. This applies to mailboxes located on bothpublic and private roads.If a safe and accessible mailbox is not provided, the addressee will be notified and the items will be held at the deliverybranch or PostShop for collection – see Counter delivery below.Potholes, blind corners, narrows roads and excessive vegetation are examples of conditions that may make a roadunsafe for delivery.Parcel itemsIf there is no one at the address the item may be left in a place that is weatherproof and out of public view.PUG 1 (October 2013) Page 1 of 4