Postal Users' Guide - New Zealand Post

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Foolscap 260mm x 385mm x 70mm 1.5kgDimensions and weight restrictions include the packaging.If using the equivalent sized Weigh to Go plastic flat or bubble bags, provided the parcel iswithin the maximum weight restriction, the 70mm thickness restriction will not apply.Payment optionsPrepaid ticketsPrepaid bagsPay to Post labelsManifestDigital Postage Meter (DPM)We reserve the right to charge you the correct price for your parcel if we find that the correctpayment has not been made. An administration fee may be charged in addition to thedeficient postage.Lodgement optionsNew Zealand Post street posting boxes and parcel drop boxes*PostShop letter slots*Over the counter at PostShop stores and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness Customers: items may also be lodged with your courier if you have a mailpick up service. For customers using a courier pick up and delivery service, pick upand delivery is not included in the price, but parcels can be placed inside aCourierPost pick up and delivery bag if a contract is in place with CourierPost.* When posting the item in a New Zealand Post street posting box or PostShop letter slot, itmust be posted in the FastPost slot, or you may not receive the priority service.Lodgement requirementsAttach the correct postage to your parcel, or purchase a prepaid postage included bag.Items must have a FastPost service indictor attached.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, orif the contents were prohibited under our terms and conditions.Prohibited and RestricteditemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPost FastCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about our Compensationterms and conditions and Prohibited and Restricted items, refer to section 2 of this PostalUsers’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 9b (October 2013) Page 2 of 2
ParcelPost Tracked Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide formore information on the new services.After the rollout ParcelPost Tracked 5kg tickets will still be available for purchase by New Zealand Postapproved Account Customers. ParcelPost Tracked 3 kg tickets and prepaid bags will be available forpurchase by New Zealand Post approved Account Customers, until their next contract review.Summary of key featuresFor sending parcels within New Zealand.The tracking service monitors the delivery status of your item. The status is available atwww.nzpost.co.nz/tracking or by calling 0800 501 501.Pricing based on size of item.Maximum weight 5kg.Items may be delivered to New Zealand Post PO Boxes and Private Bags as well as streetaddresses.Delivery to registered Rural Delivery addresses is available for an additional cost.Saturday delivery is not available.ParcelPost standard service does not include customer pickup.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*1-2 working days2-3 working daysDelivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas may takelonger.* Major towns and cities.PUG 9c (October 2013) Page 1 of 3
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Postal Users’GuideOctober 2013
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Delivery and collection of mailPost
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Mail in disputeIf there is a disput
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Prohibited and Restricted items and
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the New Zealand Government prohibit
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4 Restricted itemsThe terms High Ri
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equired servicePerishable biologica
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Standard Post letters Terms and Con
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FastPost letters Terms and Conditio
Page 20 and 21: FreePost letters Terms and Conditio
Page 22 and 23: Compensation terms and conditions a
Page 24 and 25: cannot be sent to street or rural a
Page 26 and 27: Product requirementsAll items must
Page 28 and 29: Other terms andconditionsAdditional
Page 32 and 33: Other terms andconditionsAdditional
Page 34 and 35: if you are using a re-usable envelo
Page 36 and 37: GoFlexible Terms and ConditionsSumm
Page 38 and 39: stores (for example, where this is
Page 40 and 41: PrintPost Terms and ConditionsSumma
Page 44 and 45: Statement of PostingA Statement of
Page 46 and 47: equirementsfor machine-sorted mail
Page 48 and 49: Business Flexible Terms and Conditi
Page 50 and 51: LodgementrequirementsSortingThere i
Page 52 and 53: Volume PreSort Terms and Conditions
Page 54 and 55: Address File (PAF).Statement of Acc
Page 56 and 57: Prohibited andRestricted itemsSpeci
Page 58 and 59: Dimension andweightrestrictionsMaxi
Page 60 and 61: and white mixed postcode label and
Page 62 and 63: Compensationterms andconditionsItem
Page 64 and 65: Bag size and descriptionInternal ba
Page 66 and 67: Compensationterms andconditionsServ
Page 68 and 69: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 72 and 73: Dimensions and weightrestrictionsFo
Page 74 and 75: ParcelPost Tracked Zonal Terms and
Page 76 and 77: ParcelPost PO Box Priority Terms an
Page 78 and 79: ParcelPost Terms and ConditionsThis
Page 80 and 81: PacketPost Terms and ConditionsThis
Page 82 and 83: (height x length)DLE Flat 125mm x 2
Page 84 and 85: RegisteredPost Terms and Conditions
Page 86 and 87: Trackme Terms and ConditionsThis se
Page 88 and 89: International Air and International
Page 90 and 91: Customs requirementsCustoms regulat
Page 92 and 93: International Air Satchel Terms and
Page 94 and 95: International Tracked Air Satchel T
Page 96 and 97: Armed Forces ConcessionSummary of k
Page 98 and 99: equirementswww.nzpost.co.nz, but we
Page 100 and 101: You can expect that items will usua
Page 102 and 103: International Air Registered Terms
Page 104 and 105: International Express Courier Terms
Page 106 and 107: Lodgement optionsOver the counter a
Page 108 and 109: North America, UK and Europe (Zone
Page 110 and 111: World zonesAustralia (Zone A)South
Page 112 and 113: International Business Reply Paid T
Page 114 and 115: International Reply Coupon Terms an
Page 116 and 117: Applying for a PO Boxor Private Bag
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Postal Users' Guide - New Zealand Post

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