Postal Users' Guide - New Zealand Post

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(height x length)DLE Flat 125mm x 230mm 3kgC5 Flat 185mm x 270mm 3kgC5 Bubble* 185mm x 270mm 3kgC4 Flat 250mm x 310mm 3kgFoolscap Flat 270mm x 380mm 3kgLineflow Flat 395mm x 455mm 3kg* Signature required option not available.Dimensions and weight restrictions include the bagWhen using Ready to Go postage included bags, the contents must fit within theinternal bag dimensions and maximum weight restrictions above in order to qualify forthe postage rate associated with this service.For packaging other than Ready to Go postage included bagsYou will be charged the greater of:the actual weight of your parcel as determined by our scales; orthe volumetric weight of your parcel.Zonal ticketMaximumweight perticketMaximumtotal weightMaximumvolumeMaximumlenghtLocal area 25kg 25kg 0.125m 3 1.5mWithin IslandBetween islandsBase for thefirst 5kgExcess peradditional5kgBase for thefirst 5kgExcess peradditional5kg25kg 0.125m 3 1.5m25kg 0.125m 3 1.5mDimensions and weight restrictions include the packaging.To calculate volumetric weight (kg), measure the parcel’s height (m) x length (m) xdepth (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.courierpost.co.nz or by calling 0800 268 743.LodgementrequirementsAttach an extra service sticker to your parcel if you want it delivered on aSaturday (not available in all areas).Attach a Rural ticket to your parcel if you are sending it to a registered RuralDelivery address.For signature required delivery, use the appropriate signature requiredPUG 11 (October 2013) Page 2 of 3
postage included bags or tickets.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post parcel drop boxesNew Zealand Post Mail Service CentresBusiness customers: items may also be lodged with your courier if you have amail pick up service.Items should not be lodged in street posting boxes or PostShop letter slots as they willnot receive an acceptance scan.Payment optionsPrepaid ticketsPrepaid bagsPostShop generated labelsWe reserve the right to charge you the correct price for your parcel if we find that thecorrect payment has not been made. An administration fee may be charged in additionto the deficient postage.PackagingPackaging of your parcel is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your parcel causedthe damage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsServiceReady to GoCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$1,500** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer tosection 2 of this Postal Users’ Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 11 (October 2013) Page 3 of 3
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Postal Users’GuideOctober 2013
Page 4 and 5:
Delivery and collection of mailPost
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Mail in disputeIf there is a disput
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Prohibited and Restricted items and
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the New Zealand Government prohibit
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4 Restricted itemsThe terms High Ri
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equired servicePerishable biologica
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Standard Post letters Terms and Con
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FastPost letters Terms and Conditio
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FreePost letters Terms and Conditio
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Compensation terms and conditions a
Page 24 and 25:
cannot be sent to street or rural a
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Product requirementsAll items must
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Other terms andconditionsAdditional
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Product requirementsAll items must
Page 32 and 33: Other terms andconditionsAdditional
Page 34 and 35: if you are using a re-usable envelo
Page 36 and 37: GoFlexible Terms and ConditionsSumm
Page 38 and 39: stores (for example, where this is
Page 40 and 41: PrintPost Terms and ConditionsSumma
Page 42 and 43: Product requirementsAll items must
Page 44 and 45: Statement of PostingA Statement of
Page 46 and 47: equirementsfor machine-sorted mail
Page 48 and 49: Business Flexible Terms and Conditi
Page 50 and 51: LodgementrequirementsSortingThere i
Page 52 and 53: Volume PreSort Terms and Conditions
Page 54 and 55: Address File (PAF).Statement of Acc
Page 56 and 57: Prohibited andRestricted itemsSpeci
Page 58 and 59: Dimension andweightrestrictionsMaxi
Page 60 and 61: and white mixed postcode label and
Page 62 and 63: Compensationterms andconditionsItem
Page 64 and 65: Bag size and descriptionInternal ba
Page 66 and 67: Compensationterms andconditionsServ
Page 68 and 69: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 70 and 71: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 72 and 73: Dimensions and weightrestrictionsFo
Page 74 and 75: ParcelPost Tracked Zonal Terms and
Page 76 and 77: ParcelPost PO Box Priority Terms an
Page 78 and 79: ParcelPost Terms and ConditionsThis
Page 80 and 81: PacketPost Terms and ConditionsThis
Page 84 and 85: RegisteredPost Terms and Conditions
Page 86 and 87: Trackme Terms and ConditionsThis se
Page 88 and 89: International Air and International
Page 90 and 91: Customs requirementsCustoms regulat
Page 92 and 93: International Air Satchel Terms and
Page 94 and 95: International Tracked Air Satchel T
Page 96 and 97: Armed Forces ConcessionSummary of k
Page 98 and 99: equirementswww.nzpost.co.nz, but we
Page 100 and 101: You can expect that items will usua
Page 102 and 103: International Air Registered Terms
Page 104 and 105: International Express Courier Terms
Page 106 and 107: Lodgement optionsOver the counter a
Page 108 and 109: North America, UK and Europe (Zone
Page 110 and 111: World zonesAustralia (Zone A)South
Page 112 and 113: International Business Reply Paid T
Page 114 and 115: International Reply Coupon Terms an
Page 116 and 117: Applying for a PO Boxor Private Bag
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Postal Users' Guide - New Zealand Post

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