Postal Users' Guide - New Zealand Post

International Express Courier Terms and ConditionsSummary of keyfeaturesInternational Express Courier is a worldwide document and merchandise courier service toover 220 destinations.All International Express Courier items are tracked. The tracking service monitors the deliverystatus of your item. The status is available at www.nzpost.co.nz/tracking or by calling0800 73 63 53.Product requirementsItems sent by International Express Courier must have:all documentation, including the full delivery address, written in English;a physical delivery address*a valid New Zealand return address, an International Express Courier serviceindicator on the front, top, left-hand corner, or be packed in International ExpressCourier packaging (plastic envelopes)correctly completed Customs documentation (see below)daytime phone numbers for the sender and the addressee so New Zealand Post canmake contact if the documentation is incomplete or if there are any problems.* Certain destinations allow a post office box to be used on the Consignment Note as thedelivery address (see below).# Certain destinations do not allow the return address to be a post office box (see below).Dimensions andweight restrictionsDocumentsMaximum size(length + girth)Maximum lengthof any sideMaximum weight*Minimumchargeableweight2m 1.05m 30kg 500gMerchandiseMaximum size(length + girth)Maximum lengthof any sideMaximum weight*2m 1.05m 30kg 500gDimensions and weight restrictions include the envelope/packaging.Minimumchargeableweight* Items in International Express Courier packaging will be charged at actual weight. All otheritems will be charged at the greater of actual or volumetric weight – refer to the informationabout required postage below.PUG 13 (July 2013) Page 1 of 3