Postal Users' Guide - New Zealand Post

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FreePost letters Terms and ConditionsSummary of keyfeaturesFreePost is a service used by businesses to enable their customers to correspond withthem without the customer having to pay for postage.Businesses only pay for postage when they receive responses from their customers.Approved and non-approved envelope format options are available.To use FreePost a business must:be a New Zealand Post PO Box or Private Bag holder (FreePost responsescannot be sent to street or rural addresses); andhave a FreePost authority number or word.Dimensions and weightrestrictionsNon-approved FreePost formatSizeMaximumdimensions(height x length)Maximum weightMaximum thicknessMedium 130mm x 235mm 500g 6mmLarge 165mm x 235mm 500g 10mmExtra large 230mm x 325mm 750g 20mmOversize 260mm x 385mm 1kg 20mmApproved Freepost format (medium size envelopes only)SizeMinimumdimensions(height x length)Maximumdimensions(height x length)MaximumweightMaximumthicknessMedium 92mm x 165mm 130mm x 235mm 500g 6mmNotes on Non-approved and Approved FreePost formatsDimensions and weight restrictions include the envelope.If your item is larger than 260mm x 385mm or thicker than 20mm or heavierthan 1kg it will be classified as a parcel.Delivery targetNationwide up to 3 working days.The delivery target is a guide only and we do not guarantee that your item will reach itsdestination within the time stated. Delivery to and from rural or remote areas may takelonger.A FastPost service indicator sticker cannot be placed on a FreePost letter in order toachieve a faster delivery standard.Minimum volumeNo minimum volume.Product requirementsApproved format envelopes must comply with our envelope layout standards asupdated from time to time. For full details refer to our website atwww.nzpost.co.nz/freepost or:PUG 6 (October 2013) Page 1 of 3
FreePost envelope layout standards (ADV669)Domestic Bulk Mail Envelope Layout Standards (ADV391)These brochures are available on our website, www.nzpost.co.nz, or by calling ourCustomer Service Centre on 0800 501 501.To qualify for the approved format rate, your envelope must comply with both theapproved envelope layout standards and the dimension and weight restrictions.Envelopes not meeting these requirements will be charged the non-approved formatrate.We recommend that you have your envelope format checked before printing by faxing itto our Customer Service Centre on 0800 424 802 or emailing it to fp.pp@nzpost.co.nzAll FreePost items must:be addressed to a valid New Zealand Post PO Box or Private Bag deliveryaddress. FreePost items cannot be sent to street or rural addresses; andinclude your organisation’s name and your FreePost authority number or word.For further information, refer to our website at www.nzpost.co.nz/addressing, or call ourCustomer Service Centre on 0800 501 501.We will check your FreePost items to ensure they meet our FreePost requirements. Ifyour items do not meet these requirements, we may refuse to accept or deliver thoseitems.Other terms andconditionsApplying for a FreePost authority number or wordTo apply for a FreePost authority number or word you must fill in the FreePostapplication form available on our website at www.nzpost.co.nz/freepost, or bycontacting our Customer Service Centre on 0800 501 501.You are able to use your FreePost authority number or word until it is cancelled, eitherby yourself or New Zealand Post.You cannot have the FreePost authority number or word you choose if that number orword is already being used by someone else or if we decide it isn’t suitable.Paying for FreePostWhen you receive FreePost responses, a card will be left in your New Zealand PostPO Box or Private Bag telling you how many responses you have received and theamount you need to pay. You must pay by cash or cheque at the time you collect yourFreePost responses or, if you are one of our New Zealand Post Account customers, wewill invoice you.Cancelling your FreePost authority number or wordWe reserve the right to cancel your FreePost authority word or number at any time.You must inform us in writing if you want to cancel your FreePost authority number orword.If your FreePost authority number or word is cancelled (either by us or at your request)you must inform all of your customers that they can no longer use it. You agree to payfor any mail received using your FreePost authority number or word after it has beencancelled.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 2 of this Postal Users' Guide for full details.Compensation termsand conditionsItems posted for 80 cents or less(including GST)In accordance with the PostalServices Act, no compensation ispayable on items with postage of 80cents or lessItems posted for more than 80c(including GST)The maximum compensation payable isNZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourPUG 6 (October 2013) Page 2 of 3
Page 1 and 2: Postal Users’GuideOctober 2013
Page 4 and 5: Delivery and collection of mailPost
Page 6 and 7: Mail in disputeIf there is a disput
Page 8 and 9: Prohibited and Restricted items and
Page 10 and 11: the New Zealand Government prohibit
Page 12 and 13: 4 Restricted itemsThe terms High Ri
Page 14 and 15: equired servicePerishable biologica
Page 16 and 17: Standard Post letters Terms and Con
Page 18 and 19: FastPost letters Terms and Conditio
Page 22 and 23: Compensation terms and conditions a
Page 24 and 25: cannot be sent to street or rural a
Page 26 and 27: Product requirementsAll items must
Page 28 and 29: Other terms andconditionsAdditional
Page 32 and 33: Other terms andconditionsAdditional
Page 34 and 35: if you are using a re-usable envelo
Page 36 and 37: GoFlexible Terms and ConditionsSumm
Page 38 and 39: stores (for example, where this is
Page 40 and 41: PrintPost Terms and ConditionsSumma
Page 44 and 45: Statement of PostingA Statement of
Page 46 and 47: equirementsfor machine-sorted mail
Page 48 and 49: Business Flexible Terms and Conditi
Page 50 and 51: LodgementrequirementsSortingThere i
Page 52 and 53: Volume PreSort Terms and Conditions
Page 54 and 55: Address File (PAF).Statement of Acc
Page 56 and 57: Prohibited andRestricted itemsSpeci
Page 58 and 59: Dimension andweightrestrictionsMaxi
Page 60 and 61: and white mixed postcode label and
Page 62 and 63: Compensationterms andconditionsItem
Page 64 and 65: Bag size and descriptionInternal ba
Page 66 and 67: Compensationterms andconditionsServ
Page 68 and 69: Foolscap 260mm x 385mm x 70mm 1.5kg
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Foolscap 260mm x 385mm x 70mm 1.5kg
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Dimensions and weightrestrictionsFo
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ParcelPost Tracked Zonal Terms and
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ParcelPost PO Box Priority Terms an
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ParcelPost Terms and ConditionsThis
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PacketPost Terms and ConditionsThis
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(height x length)DLE Flat 125mm x 2
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RegisteredPost Terms and Conditions
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Trackme Terms and ConditionsThis se
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International Air and International
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Customs requirementsCustoms regulat
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International Air Satchel Terms and
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International Tracked Air Satchel T
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Armed Forces ConcessionSummary of k
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equirementswww.nzpost.co.nz, but we
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You can expect that items will usua
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International Air Registered Terms
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International Express Courier Terms
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Lodgement optionsOver the counter a
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North America, UK and Europe (Zone
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World zonesAustralia (Zone A)South
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International Business Reply Paid T
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International Reply Coupon Terms an
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Applying for a PO Boxor Private Bag
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Postal Users' Guide - New Zealand Post

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