Postal Users' Guide - New Zealand Post

More documents

Recommendations

Info

ParcelPost Tracked Zonal Terms and ConditionsThis service is being phased out and replaced with new services in a phased regional rollout between Julyand October 2013. Refer to the Parcel services within New Zealand section of this Postal Users’ Guide formore information on the new services.After the rollout ParcelPost Tracked Zonal tickets will be available for purchase by New Zealand Postapproved Account Customers, until their next contract review.Summary of key features For sending parcels within New Zealand.The tracking service monitors the delivery status of your item. The delivery status isavailable at www.nzpost.co.nz/tracking or by calling 0800 501 501.Pricing based on weight of item (greater of actual or volumetric weight).Maximum weight 25kg.Items may be delivered to New Zealand Post PO Boxes and Private Bags as well asstreet addresses.Delivery to registered Rural Delivery addresses is available for an additional cost.Saturday delivery is not available.Delivery targetsAcross TownWithin IslandBetween islandsNext working day*1-2 working days2-3 working daysDelivery targets are a guide only and we do not guarantee that your item will reach itsdestination within the delivery target. Delivery to and from rural or remote areas may takelonger.* Major towns and cities.Dimensions and weightrestrictionsYou will be charged the greater of:the actual weight of your parcel as determined by our scales, orthe volumetric weight of your parcel.Zonal ticketMaximum weightper ticketMaximumtotal weightMaximumvolumeMaximumlengthAcross Town 25kg 25kg 0.125m³ 1.5mWithin IslandBetweenislandsBase for the first5kgExcess peradditional 5kgBase for the first5kgExcess peradditional 5kg25kg 0.125m³ 1.5m25kg 0.125m³ 1.5mDimensions and weight restrictions include the packaging.PUG 9d (October 2013) Page 1 of 2
To calculate volumetric weight (kg), measure the parcel's height (m) x length (m) xthickness (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.nzpost.co.nz/tracking or by calling 0800 501 501.Lodgement requirementsAttach a Rural Delivery ticket to your parcel if you are sending it to a registeredRural Delivery address.Payment optionsPrepaid ticketsPay To Post labelsStamps, Manifest and Digital Postal Meters (DPMs) cannot be used, as a barcode isrequired for tracking purposes.Prepaid bags are not available for this service.We reserve the right to charge you the correct price if we find the correct payment hasnot been made. An administration fee may be charged in addition to the deficientpostage.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresItems should not be lodged:in street posting boxes, orwith your courier if you have a mail pickup service (business customers), orin rural mailboxes for pickupas barcode scanning (and therefore tracking) will not be performed.Items posted at a PostCentre will not receive an acceptance scan.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your item caused thedamage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high value items.Refer to section 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPost TrackedZonalCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer to section2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 9d (October 2013) Page 2 of 2
Page 1 and 2:
Postal Users’GuideOctober 2013
Page 4 and 5:
Delivery and collection of mailPost
Page 6 and 7:
Mail in disputeIf there is a disput
Page 8 and 9:
Prohibited and Restricted items and
Page 10 and 11:
the New Zealand Government prohibit
Page 12 and 13:
4 Restricted itemsThe terms High Ri
Page 14 and 15:
equired servicePerishable biologica
Page 16 and 17:
Standard Post letters Terms and Con
Page 18 and 19:
FastPost letters Terms and Conditio
Page 20 and 21:
FreePost letters Terms and Conditio
Page 22 and 23:
Compensation terms and conditions a
Page 24 and 25: cannot be sent to street or rural a
Page 26 and 27: Product requirementsAll items must
Page 28 and 29: Other terms andconditionsAdditional
Page 32 and 33: Other terms andconditionsAdditional
Page 34 and 35: if you are using a re-usable envelo
Page 36 and 37: GoFlexible Terms and ConditionsSumm
Page 38 and 39: stores (for example, where this is
Page 40 and 41: PrintPost Terms and ConditionsSumma
Page 44 and 45: Statement of PostingA Statement of
Page 46 and 47: equirementsfor machine-sorted mail
Page 48 and 49: Business Flexible Terms and Conditi
Page 50 and 51: LodgementrequirementsSortingThere i
Page 52 and 53: Volume PreSort Terms and Conditions
Page 54 and 55: Address File (PAF).Statement of Acc
Page 56 and 57: Prohibited andRestricted itemsSpeci
Page 58 and 59: Dimension andweightrestrictionsMaxi
Page 60 and 61: and white mixed postcode label and
Page 62 and 63: Compensationterms andconditionsItem
Page 64 and 65: Bag size and descriptionInternal ba
Page 66 and 67: Compensationterms andconditionsServ
Page 68 and 69: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 70 and 71: Foolscap 260mm x 385mm x 70mm 1.5kg
Page 72 and 73: Dimensions and weightrestrictionsFo
Page 76 and 77: ParcelPost PO Box Priority Terms an
Page 78 and 79: ParcelPost Terms and ConditionsThis
Page 80 and 81: PacketPost Terms and ConditionsThis
Page 82 and 83: (height x length)DLE Flat 125mm x 2
Page 84 and 85: RegisteredPost Terms and Conditions
Page 86 and 87: Trackme Terms and ConditionsThis se
Page 88 and 89: International Air and International
Page 90 and 91: Customs requirementsCustoms regulat
Page 92 and 93: International Air Satchel Terms and
Page 94 and 95: International Tracked Air Satchel T
Page 96 and 97: Armed Forces ConcessionSummary of k
Page 98 and 99: equirementswww.nzpost.co.nz, but we
Page 100 and 101: You can expect that items will usua
Page 102 and 103: International Air Registered Terms
Page 104 and 105: International Express Courier Terms
Page 106 and 107: Lodgement optionsOver the counter a
Page 108 and 109: North America, UK and Europe (Zone
Page 110 and 111: World zonesAustralia (Zone A)South
Page 112 and 113: International Business Reply Paid T
Page 114 and 115: International Reply Coupon Terms an
Page 116 and 117: Applying for a PO Boxor Private Bag
show all

Postal Users' Guide - New Zealand Post

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?