Postal Users' Guide - New Zealand Post

You can expect that items will usually arrive at their destination within the timeframe specified foreach service. Because we do not directly control all parts of the delivery chain, we cannotguarantee your item will always reach its destination within the target delivery times. Delivery toareas outside major cities or where the item is dutiable or held by Customs may take longer. Formore information on the world zones, refer to the World zones section of this Postal Users’Guide.Minimum volume1000 medium letters, or500 larger than medium letters, printed materials or parcels.CustomsdocumentationYou must include a Customs Declaration (CN22/OS008) on your parcel if it contains any nonprintedmaterial.CustomsrequirementsCustoms regulations and other border requirements vary from country to country and are outsideour control. You are responsible for complying with Customs Requirements, completing allCustoms documentation and checking whether Customs duties or other charges are payable onyour item. Where possible, we will do our best to provide you with information on theseregulations and requirements, but we cannot guarantee the accuracy of this information.The person receiving the items must pay all Customs duties, sales taxes and other regulatorycharges. If the receiver does not pay these charges, or the item is undeliverable, you may beresponsible for paying these charges.LodgementoptionsPick up; this service is only available to New Zealand Post Account customers.Country specificrestrictions andrequirementsIndividual countries or their postal administrations may place additional restrictions on thecarriage or import of items. You are responsible for checking whether restrictions apply to youritem. Where possible, we have included information on restrictions for individual countries on ourwebsite www.nzpost.co.nz, but we cannot guarantee the accuracy of this information.PricesThe International Bulk Mail service is based on the origin of the mail, i.e. pricing is differentiatedby lodgement area. The five areas are:AucklandWellingtonCentral - for all areas in the North Island, excluding Auckland and Wellington,e.g. Palmerston North, Napier etcChristchurchFor time-critical lodgements, the lodgement can be air freighted for an additional charge(priority lodgement)South Island – for all areas in the South Island, excluding Christchurch, e.g. Invercargill.For time critical-lodgements, the lodgement can be air freighted for an additional charge(priority lodgement).Prices are charged using 10g weight increments. The weight of a lodgement is measured byNew Zealand Post. Weights are rounded up or down to the nearest 10g weight.All international components of rates quoted are GST zero-rated.Prices are subject to change under our standard terms and conditions for business customers.Return ofundeliverableitemsUndeliverable letters and parcels with a green Customs Declaration (OS008a) will be returned toyou at no additional cost.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage to othersenders’ items or our equipment if inadequate packaging of your item caused the damage, or ifthe contents were prohibited under our terms and conditions.PUG 12d (October 2013) Page 2 of 3