Tiffin Motorhomes: âWherever you go, we goâ

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The data contained in this Tiffin Motor Homes’ Flat Rate Manual is deemed proprietary to TiffinMotor Homes, Incorporated. Therefore, the data are to be used only by the authorized andqualified service personnel in the performance of their duties in maintaining and repairing MotorHomes manufactured by Tiffin Motor Homes, Incorporated. Any other use of these dataconstitutes misuse and, as such, is not warranted. The data contained in this Flat Rate Manual arenot to be divulged in any form (e.g., written, verbal, facsimile, telephone, e-mail; and the like) toany other third parties (e.g., customers, competitors), unless prior written permission has beenobtained from an officer of Tiffin Motor Homes, Incorporated.Limitations of the Flat-Rate DataThe data contained in this Flat Rate Manual are the most up-to-date, current, correct, andcomplete data available at the time of its printing. Since the data are subject to change, based onvarious external factors beyond the control of Tiffin Motor Homes; the data contained hereinshould not be used as the only factor in determining subsequent labor rates or prices (to be)charged in the sale of any services performed on the motor homes.The data presented in this Flat Rate Manual are the outcome of extensive, first-hand experiencegained by Tiffin Motor Homes in the efficient, effective repair and maintenance of its variousmakes and models of Motor Homes. The data reflect the weighted averages of work performedby Tiffin personnel at the Certified RV Service Technician and the Master Certified RV Service Technicianwork-experience levels. Consequently, any repair or maintenance work performed on Tiffinmotor homes by less-qualified personnel may take longer times than those listed herein; but Tiffinis obligated to pay only those rates specified in this manual for the types of work performed.Accordingly, it is strongly recommended that only certified or master-certified servicetechnicians perform the actual motor-home repair and maintenance work.Use of the Flat-Rate DataThe data contained in this Flat Rate Manual may be used by the authorized service provider tomeasure relative performance of the certified technicians, to schedule present and proposed workefforts, to negotiate allocated time for in-warranty repair/maintenance efforts with Tiffin MotorHomes, and to prepare insurance estimates and claims, as may be warranted.Other factors may influence the ultimate pricing to be determined for authorized servicesrendered; some of which include accessibility and availability of qualified personnel, scheduling(e.g., regular time; overtime; holiday time), additional specialized training desired or required,actual experience of the specific qualified service technician in performing the actual work to beperformed, specialized tooling desired or required, troubleshooting and diagnostic time, timeneeded to access item(s) to be repaired (e.g., crumpled bodywork around wheel wells to accessdamaged tires), required documentation (for insurance purposes), possible subcontracting ofselect work (e.g., welding; generator repair), effective “listening” to the customer to determinewhat exactly is the problem to be solved, and appropriate “customer service” or “public relations”efforts needed to maintain rapport with the customer; among others.Through proper, effective, and efficient use of this Flat-Rate Manual; the authorized serviceprovider will be able to meet the requirements of repairing and maintaining the Tiffin MotorHomes’ product lines in a prudent, cost-effective manner while assuring ethical, equitable
treatment for all parties concerned; namely, the customer, the service provider, and Tiffin MotorHomes, Incorporated.Warranty InformationTiffin Motor Homes, Inc. Limited Warranty is one (1) year or 12,000 miles, whichever comesFIRST, to the original purchaser only. A copy of the Tiffin Motor Homes, Inc. LimitedWarranty must be provided by the dealer to the purchaser of a new coach, at the time ofpurchase. A copy of this Limited Warranty is available from the sales department at Tiffin MotorHomes, Inc. Be sure to familiarize yourself with the terms and items covered by this limitedwarranty. Warranty claims submitted for items that are not covered by this limitedwarranty will be denied from the warranty claim and the claim will be adjustedaccordingly.Maximum Repair TimesThe time that is listed for each repair or job code is the maximum times that are allowed without aprior authorization. Our times are based on previous time studies and repair claims, both at thedealerships and at the Tiffin Motor Homes, Inc. repair facility. If your repair time is less than thestated maximum time, then you should only charge the actual repair time. The times thatare listed include diagnostic time, time for repair, and testing once the repair has beencompleted. No additional time will be paid over the listed time, unless a PRIORauthorization has been obtained from the Tiffin Motor Homes, Inc. Service Department.“Stacking” of times and codes is not necessary for a given repair and will not be allowed.Warranty Prior AuthorizationsAll warranty authorizations are considered to be prior authorizations and must be obtainedfrom Tiffin Motor Homes, Inc. prior (BEFORE) to work beginning and are required asfollows:• When the estimated repair time for a job operation code exceeds the time listed in the flatrate manual.• When the job operation code for a repair has an “RA” OR “XR” listed in the manual.• When the estimated time will exceed 2 hours for any straight time (ST) repair.• When any body or paint repair will exceed 2 hours.
Page 1: IntroductionTiffin Motor Homes: “
Page 5 and 6: Submitting Warranty ClaimsAll warra
Page 7 and 8: Claims older than 180 days will not
Page 9 and 10: K: Enter the mileage of the motor h

Tiffin Motorhomes: âWherever you go, we goâ

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Tiffin Motorhomes: âWherever you go, we goâ