Tiffin Motorhomes: âWherever you go, we goâ

More documents

Recommendations

Info

The following information is required when obtaining a prior authorization.• The current owner’s name.• Coach Chassis VIN.• Coach Serial Number.• Current Mileage.• Complete list of repairs that require prior authorization.• Estimates of time or cost if different than the time allowed for any given job operationcode and a reason for the request for time adjustment.TO OBTAIN PRIOR WARRANTY AUTHORIZATION:• Fax: Tiffin Service Department (256) 356-8930• Phone: (256) 356-0261. Listen to the voice prompts and direct your call to theService department.TO ORDER PARTS:• FAX: Tiffin Parts Department (256) 356-0257• Phone: (256) 356-0261. Listen to the voice prompts and direct your call to theParts department.NOTE: AIR FREIGHT CHARGES ARE NOT REIMBURSEABLE ANDWILL BE DENIED IF SUBMITTED ON WARRANTY CLAIM!C.O.D. SHIPPING FEES ARE NOT REIMBURSEABLE!RETURN FREIGHT VIA NORMAL GROUND FREIGHT, TO TIFFIN MOTORHOMES, INC. WILL BE PAID WHEN SUBMITTED ON WARRANTY CLAIMS.Return freight listed on claim form that is based on the air freight charges to receive willbe adjusted or denied.Parts that the dealer orders from and are supplied by the vendor, should be returned tothe vendor and file any warranty labor claim with that vendor, not Tiffin Motor Homes,Inc.
Submitting Warranty ClaimsAll warranty claims must be submitted to Tiffin Motor Homes, Incorporated within SIXTY (60)days after the repair is completed or else the claim will be subject to payment rates as stated in the LateSubmission Claims section.• All claims must have an authorization number from Tiffin Motor Homes if the repairtime exceeds the time listed in this Flat Rate Manual or if the repair states to have PriorAuthorization, or if the straight time exceeds two (2) hours. If the claim amount for arepair exceeds the authorized amount, only the amount originally authorized willbe paid.• Failure to obtain the required authorization will result in theadjustment or possible denial of your claim.• Claims will be mailed only if there are no parts to return. If you are unsure if a part needsto be returned, please call your parts department for help.• Claims that have parts to be returned must be sent with the parts. Do not mail theclaim separately if you are returning parts, as this will cause delay in processingyour claim until the returned parts arrive at Tiffin Motor Homes, Incorporated.• Claims that have parts listed must have a copy of the parts invoice attached to the claim,listing the price of the part and the place of purchase, whether it is purchased from TiffinMotor Homes, Incorporated or an outside vendor or from stock to be eligible for partsmark-up.• Claims that are submitted without copies of parts invoices attached are not eligible forparts mark-up and such claims will be adjusted accordingly. It is the dealer’sresponsibility to provide any required information to be paid the mark-up.• Regarding up-charges for parts, your parts account must be paid and kept current withyour monthly parts statement to be eligible for any parts mark-up. Dealers who do notkeep their parts bills current will not be allowed any parts mark-up and suchclaims will be adjusted accordingly.• Parts purchased from Tiffin Motor Homes, Incorporated are eligible for a 30% upcharge.Parts obtained from dealer stock or purchased elsewhere are only eligible for a15% up-charge.• Parts that are new and unused, that are being returned for credit, are not eligible for theup-charge.• Parts that are returned to Tiffin Motor Homes, Inc. that are tested and determined not tobe defective will be deducted from the warranty claim, along with any labor charges forthe repair and the part sent back to the dealer at the dealer’s expense.
Page 1 and 2: IntroductionTiffin Motor Homes: “
Page 3: treatment for all parties concerned
Page 7 and 8: Claims older than 180 days will not
Page 9 and 10: K: Enter the mileage of the motor h

Tiffin Motorhomes: âWherever you go, we goâ

Create successful ePaper yourself

Delete template?

Save as template?

Tiffin Motorhomes: âWherever you go, we goâ