Tiffin Motorhomes: âWherever you go, we goâ

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• Defective parts that are not required to be returned by the dealership to Tiffin MotorHomes, Inc. will be discarded and the freight charges will be denied and removed fromthe warranty claim.• Claims that include a sublet repair must also include the original copy of the sublet bill.• It is the dealer’s responsibility to make certain that the selected sublet repairfacility returns any required part to the dealer for submitting with the warrantyclaim.• Sublet repairs are not subject to mark-up.Recall ClaimsIt is suggested that claims for recalls be submitted on a separate claim form to avoid possibleprocessing delays. Any required form for the recall must be completed by the servicing dealer orfacility and be attached to the TOP of the claim form. Failure to complete the necessaryforms and attach them to the claim form may result in the denial of your claim.Approved Labor RatesEach dealer has an approved labor rate with Tiffin Motor Homes, Incorporated. A change inthe labor rate must be requested in writing to the address listed in the front of thismanual, with a photo of your posted shop labor rate, and copies of three (3) invoicesshowing repairs billed at the requested rate. An approved request must be in effect for aperiod of twelve (12) months before another request will be considered. The labor rate must beapproved by Tiffin Motor Homes, Incorporated before any claims are submitted at the new rate.A written response will come in a timely manner from Tiffin Motor Homes, Incorporated inanswer to each request submitted by one of Tiffin Motor Homes’ dealers.Late Submission ClaimsTiffin Motor Homes, Incorporated realizes that, due to certain circumstances and organizationalchanges within the dealership, claims are sometimes submitted late. Late, lost, damaged,incomplete, incorrect, illegible or misdirected mail from the dealership will not excuse aclaim from being subjected to the late claim penalty. A claim is considered “late” if it isreceived more than 60 days past the repair completion date. Tiffin Motor Homes, Incorporatedwill assist its dealers when such issues as these occur and exceptions will be made, on a case-bycasebasis, at the following rates:Days After Repairs MadeEligibility for Parts Mark-UpPercent of Labor CostsAllowed61 – 120 Days No 75%121 – 180 Days No 50%
Claims older than 180 days will not be considered for payment.Safety ConsiderationsIn the proper use of this flat-rate manual, it should be remembered that safety is first andforemost. The time estimates (i.e., standard hours) for the tasks specified in this manual are justthat—estimates. In the attempt to adhere to any time estimate, it is nowhere suggested that oneshould “cut corners” or in any other way compromise the quality of the work to be performedand the safety considerations associated with performing that work. Safety of the workers; anycustomers, guests, or visitors; and of the workplace itself should be maintained at all times.Quality ConsiderationsIn a similar vein, the proper use of this flat-rate manual is not meant to compromise or negate thehigh quality of workmanship that is the hallmark of Tiffin Motor Homes, Incorporated. At notime should the quality of the work be reduced to “meet or beat” the time estimates for the tasksbeing performed. One should strive to perform high-quality work, on schedule, and within budget—these three characteristics are the hallmarks of any well-performed effort. It should be noted,though, that “high quality” is the most important of these characteristics.Legal ConsiderationsAlthough each task listed in this manual is well within the purview of a competent, qualifiedmechanic; it should be noted that the cumulative compilation of numerous tasks may, at times,exceed the legal limits of how much a given individual should work in any given day or week.Therefore, the users of this manual should be familiar with prevailing legislation (Federal, state,local) to assure that the RV technicians remain in compliance with any legislation (e.g., Fair LaborStandards Act et al.) which may affect the outcome of their work efforts.Revisions to the Flat Rate ManualSince the data included in this manual are volatile and subject to change without notice, thismanual will periodically be revised, updated, and amended; as necessary; to keep it current,correct, complete, clear, and concise.When the manual or any section of it is revised; appropriate revision notices and subsequentrevisions will be distributed to authorized holders of the Tiffin Motor Homes’ Flat-Rate Manualfor inclusion into their copies to update those copies to the latest revision of the manual. It is thesole responsibility of the authorized manual holder to maintain that copy in its most recentversion and revision.If the authorized holder of a Tiffin Motor Homes Flat-Rate Manual does not exercise duediligence in maintaining the manual at its desired current level, that manual may be revoked byTiffin Motor Homes and the authorization of that holder may be subject to review by TiffinMotor Homes, Incorporated.
Page 1 and 2: IntroductionTiffin Motor Homes: “
Page 3 and 4: treatment for all parties concerned
Page 5: Submitting Warranty ClaimsAll warra
Page 9 and 10: K: Enter the mileage of the motor h

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