Nursing Annual Report - UNM Hospitals - University of New Mexico

SPOTLIGHTPage 7Shaping Our CultureOver the last few years, we have worked hard as anŽƌŐĂŶŝnjĂƟŽŶƚŽŝŵƉƌŽǀ ĞŽƵƌ^ŚĂƌĞĚ' Žǀ ĞƌŶĂŶĐĞĐŽƵŶĐŝůƐ͕ both at the hospital and unit levels. When we startedlooking seriously at our path to Magnet, we decided to startǁ ŝƚŚWĂƚŚǁ ĂLJƚŽdžĐĞůůĞŶĐĞĚĞƐŝŐŶĂƟŽŶ— and we did it inƐŝdžŵŽŶƚŚƐ͘ dŚĞŝŶĨŽƌŵĂƟŽŶǁ ĞŐĂƚŚĞƌĞĚĂďŽƵƚŽƵƌĐƵůƚƵƌĞand our Shared Governance revealed that we needed tostep it up.Many leaders and staff shared that they felt that SharedGovernance wasn’t working for myriad reasons — most ofwhich stemmed from not really understanding the process,ŽƌŚŽǁ ƚŽĚŽŝƚ͘ dŚŝƐŝŶĨŽƌŵĂƟŽŶǁ ĂƐƐŚĂƌĞĚǁ ŝƚŚŶƵƌƐŝŶŐleadership, and the Magnet Program Manager startedleading in-ƐĞƌǀ ŝĐĞƐŽŶŚŽǁ ƚŽŝŵƉůĞŵĞŶƚĞī ĞĐƟǀ Ğ^ŚĂƌĞĚGovernance. Even though this helped, the MagnetŚĂŵƉŝŽŶƐƐƟůůĨĞůƚůŝŬĞǁ ĞĐŽƵůĚĚŽďĞƩ Ğƌ͕ ƐŽŝŶϮϬϭϯǁ Ğwill offer Shared Governanceclasses throughout the year aspart of our basic infrastructure.“Everyone thinksof changing theworld, but noone thinks ofchanging himself.”We also started focusing onLeo Tolstoyother things we believed wouldimprove the culture, including making sure nurses andůĞĂĚĞƌƐŬŶĞǁ ƚŚĞŝƌE ĂƟŽŶĂůĂƚĂĨŽƌE ƵƌƐŝŶŐY ƵĂůŝƚLJIndicators (NDNQI). We have been offering a class forthe last two years, every other month. Everyone whotakes this class has shared that they “loved” it and feltthey can make a difference now on their units.We also updated our Magnet /PTE website to includean ‘Events Calendar’ and we started working on a PeerReview Process for RN staff at the bedside. We’ve donea lot over the last few years, and plan to keep growing.What Shapes Our Culture?Five Pillars of ExcellencehE D , ŽƐƉŝƚĂůƐďĂƐĞƐŝƚƐĐƵůƚƵƌĞŝŶŝƟĂƟǀ ĞƐŽŶ&ŝǀ ĞWŝůůĂƌƐŽĨdžĐĞůůĞŶĐĞ͘ dŚĞƐĞƉŝůůĂƌƐĂƌĞƚŚĞĨŽƵŶĚĂƟŽŶƐĨŽƌƐĞƫ ŶŐĐůĞĂƌŐŽĂůƐĂŶĚĚŝƌĞĐƟŽŶĨŽƌŽƵƌƐĞƌǀ ŝĐĞƐĂŶĚŽƉĞƌĂƟŽŶĂůĞdžĐĞůůĞŶĐĞ͘ dŚŝƐŚĞůƉƐƵƐĐŽŶƟŶƵĂůůLJĨŽĐƵƐĂŶĚƉƌŽǀ ŝĚĞĐŽŶƐŝƐƚĞŶĐLJ͘ dŚĞŵŽĚĞůŚĞůƉƐƵƐƉƌŝŽƌŝƟnjĞŐŽĂůƐĂŶĚŽƌŐĂŶͲize them in a way that is applied system-wide. The PillarsĂůƐŽƉƌŽǀ ŝĚĞĂĨƌĂŵĞǁ ŽƌŬĨŽƌƚŚĞĞǀ ĂůƵĂƟŽŶƉƌŽĐĞƐƐ͘ Timely and efficient service ͻdžĐĞĞĚƌĞŐƵůĂƟŽŶƐWŝůůĂƌŽƌĚĞƌŝƐŝŵƉŽƌƚĂŶƚ͕ ďĞĐĂƵƐĞǁ ĞĮ ƌƐƚŶĞĞĚĐŽŵŵŝƩ ĞĚ͕ Plan, Do, Study, Act • Easy-to-use processesengaged People (employees and leaders). This leads toimprovements in Service and an increase in Quality of FINANCE: UNM Hospitals will maintain a healthy financialcare. Improved Finances and Growth follow if the first ƐƚƌƵĐƚƵƌĞƚŚĂƚĂůůŽǁ ƐƵƐƚŽĐŽŶƟŶƵĞƚŽƉƌŽǀ ŝĚĞŚŝŐŚ-qualitythree Pillars are the primary focus.ŚĞĂůƚŚĐĂƌĞƚŽŽƵƌƉĂƟĞŶƚƐ͘ PEOPLE: UNM Hospitals values its employees andƌĞĐŽŐŶŝnjĞƐƚŚĂƚƐƵĐĐĞƐƐĨŽƌŽƵƌŽƌŐĂŶŝnjĂƟŽŶŝƐƚŚĞƌĞƐƵůƚof all of us working together with a common goal to pro-ǀ ŝĚĞƚŚĞĮ ŶĞƐƚŚĞĂůƚŚĐĂƌĞƚŽŽƵƌƉĂƟĞŶƚƐ͘ t Ğǁ ŝůůƐƚƌŝǀ ĞƚŽĂƩ ƌĂĐƚĂŶĚŵĂŝŶƚĂŝŶƚŚĞďĞƐƚǁ ŽƌŬĨŽƌĐĞ͘ SERVICE: hE D , ŽƐƉŝƚĂůƐ͛ ƉĂƟĞŶƚƐĂŶĚĨĂŵŝůŝĞƐǁ ŝůůďĞtreated with respect, compassion, and friendliness whilereceiving the finest, high-quality healthcare. We wantthe following as a result of our services: Compassion for others • Good outcomes Good experiences • Treated with respect ZĞƐƉĞĐƚŽĨƟŵĞ͕ ĐŚŽŝĐĞ͕ ĂŶĚŽƉŝŶŝŽŶƐQUALITY: Quality guides our decision-making at all levelsŽĨŽƉĞƌĂƟŽŶƐƚŚƌŽƵŐŚŽƵƚƚŚĞŽƌŐĂŶŝnjĂƟŽŶ͘ t Ğǁ ŝůůŵŽŶŝͲƚŽƌĂŶĚĐŽŶƟŶƵŽƵƐůLJŝŵƉƌŽǀ ĞƚŚĞƋƵĂůŝƚLJŽĨƉĂƟĞŶƚĐĂƌĞ͘ Good clinical outcomes • Error-freeBalanced budgetE ĞƚŝŶĐŽŵĞƚŚĂƚƐƵƉƉŽƌƚƐŽƌŐĂŶŝnjĂƟŽŶĂůŐƌŽǁ ƚŚ͕ ĞƋƵŝƉŵĞŶƚĂŶĚĨĂĐŝůŝƟĞƐ&ŝŶĂŶĐŝĂůůLJƐŽƵŶĚĨŽƌĐŽŵƉĞŶƐĂƟŽŶĂŶĚƐƵƉƉůŝĞƐGROWTH: hE D , ŽƐƉŝƚĂůƐǁ ŝůůŐƌŽǁ ƚŽƐŽůǀ ĞƚŚĞƉĂƟĞŶƚcare, medical workforce, and academic needs of NM.Medical research – advances in diagnosis, care andtreatmentSignature programs – ƐƉĞĐŝĂůŝnjĞĚĐĂƌĞƚŚĂƚƐŽŵĞƟŵĞƐmakes us the sole providerGrowth in volume & capacity to meet growth in need.