Ministry of Public Service Quarterly Bulletin July-September 2012

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The Permanent Ministry Mr.Jimmy Lwamafa said the overallobjective of the review wasto appraise the PerformancePublic Service ReformProgramme (PSRP) in a bid toachieve Governance objectives.He outlined the objectives as:assessment of the extent to whichthe Strategic Objectives forthe PSRP have been achieved,assessment of performance ofPolicy Actions and Targets underthe Key Result Matrix (KRM).Others were to: jointly agreeon Priority Policy Actions andBenchmarks to be carriedforward into a successorprogramme, ConsolidatePartnership and Networking inthe implementation of futurereform interventions, andReview and revise the Key ResultMatrix for the future initiatives.He also stressed the challengesfaced in implementation of theProgramme, which includeddelay in agreeing on workplans and budgets; lengthyand cumbersome procurementprocesses; inadequateresources to support pay reformtargets; payment of severancepackages to surplus staff laid off;implementing activities relatedto restructuring, monitoring;and guidance to District serviceCommissions’ One other majorchallenge has been how todemonstrate that the reform hashad visible and tangible impacton service delivery the outcomeof the programme interventions.Mr. Kajura lauded theDevelopment Partners forpartnering with the Ministryduring the process of Reformand for supporting the reformprogramme.“Your involvement hasstrengthened Government’scommitment to build a betterPublic Service; a Public servicethat will serve the citizens ofthis country better, and thatwill respond to the needs of allits internal and external clientsin a timely manner,” said Hon.Kajura.The Head of Public Serviceand Secretary to Cabinet,Mr. John Mitala, appealedto all participants to workharmoniously with each other,and with the Ministry of PublicService on whose mandatereform lies, so that together theycan improve the performance ofGovernment in its undertakings.A group photo taken at the 5th Joint Annual Review of the Public Service Reform Programme (PSRP)at Imperial Royale Hotel on the 13th March 2012.5
A JOINED UP APPROACH TOINSPECTION IN THE PUBLIC SERVICEWhat is Inspection?Article by: Ms. Wenene Teopista,Commissioner Public Service InspectionInspection is a process ofverifying and quality assuringof the performance of bothindividuals and institutions againstregulations, set standards andperformance targets. Inspectionexercises promote standardization,uniformity and consistency in theimplementation of Governmentpolicies and programmes. There arethree modes of inspection namely:(a) The institution to be inspectedis notified in advance of theInspection Programme,(b) There is no prior notificationto the Institution regarding theinspection,(c) An investigation to address aspecific public, institutional or staffcomplaints.What is a joinedup approach toinspection?A joined up approach to inspectionis a new approach to inspectionin the Public Service wherebyInspection Departments undertakeinspection of an MDA or LG.There was concern at variouslevels regarding the capacityof the inspection function ofGovernment to inspect andprovide support supervision andthe capacity of MDAs and LGs toidentify bottlenecks and strategiesfor addressing non-compliance toperformance and service deliverystandards. In order to address thatconcern, the Ministry of PublicService in 2011 undertook aPresenting a draft of the Ministry of Public Service Client Charters at a stakeholder’sworkshop held at Grand Imperial HotelReview of the Inspection Functionof the Public Service. One of the keyrecommendations of the review wasto strengthen a joined up approachto inspection.A forum for key inspectionagencies was established. It meetson a quarterly basis. During thismeeting, key issues emergingfrom inspections are shared. Inaddition joint inspections are nowbeing undertaken with Ministryof Local Government, Ministryof Health, Ministry of Educationand Sports, and Ministry ofFinance, Planning and EconomicDevelopment, Ministry of Waterand Environment, and Ministryof Works and Transport and theInspectorate of Government. It isplanned that this practice will beextended to other sectors.What does thejoint inspectionprocess entail?In line with the legal framework,Inspection Departments providetechnical support supervisionon specific sector issues withintheir mandates. As they carry outinspection, the Inspectors offeron- spot technical support andadvice regarding implementationof Government policies and theapplication of standards, rules,regulations and procedures inorder to ensure compliance anduniformity across the Service.The broad areas covered duringthe inspections are indicated in aStandard Joint Inspection Manual.The Inspectorate Departmentproduces Inspection Reportsthat are issued to the respectiveChief Executive Officers. Theseare usually detailed reports of thespecific inspection findings withrecommendations to the respectiveAccounting Officers in Ministries,Departments and Agencies,and Local Governments to takecorrective action.Sector Ministries have demonstratedcommitment to participating inthe joint inspection programmes6
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Ministry of Public Service Quarterly Bulletin July-September 2012

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