Amadeus - Overview - Investor relations at Amadeus
Amadeus - Overview - Investor relations at Amadeus
Amadeus - Overview - Investor relations at Amadeus
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<strong>Amadeus</strong> - <strong>Overview</strong>management solutions for corpor<strong>at</strong>e travel policies and fare search engines for both traditional and online travel agencies.IT SolutionsThe principal service of this business area is <strong>Amadeus</strong> Altéa Customer Management System (CMS), a new-gener<strong>at</strong>ion customermanagement suite which addresses airlines' mission-critical oper<strong>at</strong>ing functions: sales and reserv<strong>at</strong>ions, inventory management anddeparture control. Altéa CMS is complemented by Altéa e-commerce.<strong>Amadeus</strong> Full Altéa Suite(PSS)InventoryAirline oper<strong>at</strong>ions <strong>at</strong>airport(Departurecontrol)e-commerceReserv<strong>at</strong>ionAirline ITOther airline ITGlobal ServicesRevenue integrity,e-ticket serverAirline Contracts 144Altéa Reserv<strong>at</strong>ion only (System User)Altéa Reserv<strong>at</strong>ion & InventoryOther IT solutionsHotel ITRail ITAirport ITNon-air22122100Altéa Departure ControlAirlines implement Altéa’s systemsone after the other.Unlike the carriers’ legacy IT systems, which use differenttechnologies, the Altéa pl<strong>at</strong>form is based on a common technicalinfrastructure and software, making it an industry first. With Altéa,airlines outsource their oper<strong>at</strong>ions onto a community pl<strong>at</strong>form whichdelivers superior oper<strong>at</strong>ional efficiency and allows them to shareinform<strong>at</strong>ion with both airline alliance and code-share partners.Our Altéa suite presently consists of four main modules:(i)(ii)Altéa Reserv<strong>at</strong>ion, th<strong>at</strong> enables our airline customers tomanage all their bookings, fare prices and ticketing through asingle interface and is comp<strong>at</strong>ible with distribution via directand indirect channels, both online and offline,Altéa Inventory th<strong>at</strong> permits airline to cre<strong>at</strong>e and manageschedules, se<strong>at</strong> capacity and associ<strong>at</strong>ed fares on a flight-byflightbasis,(iii) Altéa Departure Control covers many aspects of flightdeparture, including check-in, issuance of boarding passes,g<strong>at</strong>e control and other functions rel<strong>at</strong>ed to passenger flightboarding, and(iv) Altéa e-commerce, a suite of solutions th<strong>at</strong> seeks to improvethe profitability and efficiency of the airline e-commerce salesand support process.Altéa represents an enormous business potential for <strong>Amadeus</strong>, which serves the airlines present andfuture needs in the current industry environment: cost reduction, including technology-rel<strong>at</strong>ed spend;improved customer-passenger service; and revenue optimis<strong>at</strong>ion. The <strong>Amadeus</strong> Altéa programmeultim<strong>at</strong>ely ensures the delivery of much more sophistic<strong>at</strong>ed IT services than airlines could have affordedby themselves and <strong>at</strong> a lower and variable cost. In-house maintenance and development of IT systemsfor these functions is becoming an increasingly heavy burden, even for large carriers.In 2011, the number of passengers boarded by airlines using <strong>Amadeus</strong> Altéa was 439 million.Altogether the over 120 airlines contracted for <strong>Amadeus</strong> Altéa Reserv<strong>at</strong>ions & Inventory will representmore than 750 million PB annually by 2014 3 . Based on <strong>Amadeus</strong>’ estim<strong>at</strong>es, these contracted clientsrepresented circa 30% of traffic in 2010 4 .Passenger B oarded ( PB s)<strong>Amadeus</strong> is furthering and extending its IT solutions business with the ongoing development of similar systems for rail companies, hotelchains – with the launch in 2010 of the <strong>Amadeus</strong> Hotel Pl<strong>at</strong>form – airport oper<strong>at</strong>ors and ground handling companies.4003002001000124193(millions)2383724392007 2008 2009 2010 2011Financial highlightsManagement team3,0002,000R evenue(EUR millions)2,578 2,505 2,461 2,594 2,70712001000800600EB ITD A(EUR millions)868 874 8949761039• Luis MarotoPresident & CEO• Hervé CouturierExecutive Vice President, Development• Eberhard Haag,Executive Vice President, Global Oper<strong>at</strong>ions1,00002007 2008 2009 2010 2011Shareholding structureAs of 20 November 201240020002007 2008 2009 2010 2011• Tomás López FernebrandSenior Vice President, General Counsel & Corpor<strong>at</strong>e Secretary• Sabine Hansen PeckSenior Vice President, Human Resources, Communic<strong>at</strong>ion &Branding• Ana de ProChief Financial Officer• Julia S<strong>at</strong>telSenior Vice President, Airline IT• Holger TaubmannSenior Vice President, Distribution• Francisco Pérez-LozaoSenior Vice President, New Businesses32014 estim<strong>at</strong>ed annual PB calcul<strong>at</strong>ed by applying the IATA’s regional air traffic growth projections to the l<strong>at</strong>est available annual PB figures4Calcul<strong>at</strong>ion based on total air traffic (source IATA) excluding Chinese carriers and charter airlines
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