M&SR: What are yourthoughts on the music instrumentindustry right now?Betette: I absolutely thinkour industry is holding its own.I don’t mean to say we are oneasy street, but, relative to theeconomic downturn, I believe ourindustry is holding its own. <strong>The</strong>reare, of course, stronger areasof success than others. I thinkour classic “brick and mortar”retailers are having the mostdifficult time. We have designedmany new financial and shippingprograms for these loyal customersof ours. <strong>The</strong> retailers that areincorporating lessons, service,rentals, installations and have anInternet presence are doing thebest. As we say at Yorkville, “<strong>The</strong>more legs on the stool the morestable it is.”M&SR: Are you beginningto see a market recovery? Ifnot, are you expecting to seeit soon?Betette: I think we are startingto see some recovery. Our businessover the last few months hasdefinitely been much stronger, butalso very erratic. I will sleep a lotbetter at night when the erraticpart gets more stable. One of themost positive things for our industryis that the economy as a wholelooks like it has stopped the downhillslide. That is almost as goodas turning around in terms of attitudeand the ability of a businessowner to get their arms aroundtheir current situation. Peoplelove music. It is a large part of ournational culture. With this beingso important in our day-to-daylives, you know our business willbecome strong again.M&SR: Assuming theeconomy will recover shortly,do you need to take a differentapproach as a company?Betette: I guess if I were to considerwhat we have learned fromthis situation, it would be a strongpartnership with our customers.I know we all say this and it hasbeen a favorite phrase over thelast several years. Yorkville reallywants to be a strong partner withour customers. We want to knowwhat they want. What can we doto make our relationship stronger?We have many resources wecan employ. We expect to have towork for our dealers’ business. Weknow these are difficult times forthem. Specifically, what we needto continue to improve is our businessrelationship with our dealers.We cannot afford to take anythingfor granted. Our customers andour dealers’ customers have toomany options and choices. Weneed to make sure we add valueand that we are easy to deal withand that we listen and understand.www.gatorcases.comM&SR: Looking at the endof 2009 and 2010, what aresome of the goals for Yorkville?Betette: <strong>The</strong> goals we are lookingforward to over the balanceof this year and next are severalfold. Our factory continues to dovery well for us. Our vice presidentresponsible for this is BrianWeafer. He is constantly lookingfor new ways to improve our efficiency,throughput, and improvequality. We consider our manufacturingand warehousing oursecret weapon. With our largewarehouse space and flexiblemanufacturing, we can respond toour customer needs very rapidly.This economic climate has alsoshown us what products andproduct categories are important.<strong>The</strong>y are the items that continuedto sell even in these difficulttimes. We will evaluate where weneed to expand these solid productcategories. We will continueto focus on service for our retailersand their customers. We needto be sure we are easy to dealwith and, as I have said, add valueto our relationship. Still, manyof the goals we will continue topursue are constant. <strong>The</strong>se areinnovative new product development,solid customer service,solid value, meaningful features,continued high quality, and, mostof all, consistent personal contactwith our retailers as partners.made in the usa(continued from COVER)production, testing, and shippingfrom our Illinois location. I just cannotfeel comfortable passing that offto someone else and especially inanother country.” —Bob Heil, Heil<strong>Sound</strong>“We have a lot of pride for ourcountry and its skilled workers.Washburn has always been locatedin Chicago and we like to carry onthat tradition. <strong>The</strong> U.S.A. customshop allows us to be creative on adaily basis and we are really able tobuild playable works of art.” —JodyDankberg, U.S. <strong>Music</strong>“We make our strings and pickupsin the U.S.A. because no countrymakes better strings than the U.S.A.We prefer to sell the very best andwe can control our quality by makingthem in the U.S.A.” —DeanMarkley“We’ve maintained our U.S. manufacturingmodel because we like tomake lights. Our customers benefitby immediate availability and ourability to react quickly and maintainour quality standards.” —DonnDeniston, Littlite“We find there is still a largeconsumer sector (even abroad) whovalue products that are made in theU.S.A. It is easier to monitor quality,implement improvements, and makerevisions. More importantly, it employsU.S workers.” —Bill Wenzloff,Morley and Ebtech“We proudly produce and manufactureour software and DVD productsin the U.S.A. because it makessense. As a technology companybased in Seattle, we can easily findthe best talent in the world at ourdoorstep. Furthermore, we can preciselycontrol the development andproduction of our product from ideato final boxed product sitting on a retailshelf by keeping all facets of ouroperation domestic and in-house.”—Craig McGlynn, eMedia“MXL offers two studio condensermicrophones made in the U.S.A.—the M3 and the V6. <strong>The</strong>re are consumerswho still appreciate the rare,“Made in the U.S.A.” logo. While theAmerican auto industry has struggledover the last decade, Americanmadegoods still have a reputation asbeing well built and reliable. Foreignmarkets, as well, have a preferenceto sell “Made in the U.S.A.” to theircustomers. <strong>The</strong>re’s also the benefitof controlling quality and finalproduction.” —Jim Mona, MXLMicrophones“<strong>The</strong>re is a plethora of low-end,mid-level, and even semi-pro-levelproducts being made in Asia. A22 september 2009
handful of OEMs manufacture fornearly every major brand (includingwell-known U.S. brands). <strong>The</strong>result is a flooding of ‘me-too’competitors in the marketplace.We didn’t see the point in beinglike everyone else. We are a small,boutique custom drum companythat began with a mantra: to buildthe Ferrari of drums. In order tomanufacturer a super-premiumproduct at the pinnacle of tier-oneproducts, it was imperative that wehave total control of the process.We’re proud of the fact that we’remaking a product on U.S. soil andputting people, vendors, and suppliersto work. Isn’t that what weshould be doing, after all?” —JayGaylen, Ford Drums“Over the last few years, wehave concentrated on improvingour technology in the U.S.A. andthat has paid a huge return to ourcompany and our customers. Onour U.S.A. instruments, we canoffer the customer the chance toselect the exact pieces of woodand hardware they want for theirinstrument.” —Stuart Spector,Spector Bass“We believe in supporting U.S.workers by keeping our productionhere at home. We believe thatour U.S. production (we produceeverything at our facility in Pacific,Mo.) consistently provides betterquality and reliability. As weproduce Mel Bay products at ourheadquarters, we can monitor productionon a daily basis to ensure itmeets the standards our customersexpect.” —Jeff Ponte, Mel Bay“We manufacture in the U.S.A.so that we can focus on customcase manufacturing. In the sewngoods market, there are a lot ofcompetitors, so being able to offercustom and OEM manufacturingin small quantities is a hugestrategic advantage. We also aredeeply embedded in the country/bluegrass markets, which tend tohave a higher loyalty and affinityfor American-made products.”—Steve Simmons, ColoradoCase Company“One hundred percent of ErnieBall strings and <strong>Music</strong> Man instrumentsare made here exclusively inthe U.S.A. We feel there’s a distinctquality difference, and more thananything, we like being in controlof the production process to ensurethe products that are shipped outmeet our family’s long-runningstandards.” —Brian Ball, ErnieBall“Building products in our factoryaffords us the ability to tweakour product for maximum performancethroughout the build cycle.We can make changes as needed.”—Ray Maxwell, Eventide“<strong>The</strong> majority of Barcus-Berrypickups are made in the UnitedStates. We have not strayed fromthe Barcus-Berry factory that hasmade the products what they aretoday. <strong>The</strong> level of quality fromthis U.S.-based factory has givenBarcus-Berry its reliable reputation.”—Kimberly Hawthorne,Barcus-Berry“Vic Firth manufactures all ofour drum sticks, mallets, practicepads, and drum mutes in Newport,Maine. We only use the bestgrades of American Hickory fromKentucky and Tennessee for ourdrum sticks due to their superiorquality and well-known durabilityover imported wood types. Thisallows us to maintain the highestquality standards and immediateproduct shipment to our partnerswithin 24 hours with a 99 percentfill rate, which is critical for thedealers to maintain our mutualcustomers.” —Mark Dyke, VicFirth“Fender is a company that wasborn in Southern California and,over time, has literally helped to defineAmerican music culture. Thatfact is essential to the proverbialDNA of our company and everythingwe do, and we will continueto remain true to our roots.(continued on page 27)Five wicked little pedals with killer stacks oF tone.Each tempting SansAmp Character Series pedal is a time capsule of distinctive ampliferstyles taken from decades of tone born in the UK and the USA. You can explore theseiconic tones, then tweak them your way with the amp-like knobs and the uniqueCharacter control, which delivers tones from classic vintage to red hot mod. Every pedalfeatures true SansAmp speaker cab emulation specifically voiced for each amp type,delivering a complete stage and recording solution. Go on, take a bite.British<strong>The</strong> legendary crunch of British steel andGreenback-style speakers delivers searingblues to UK anarchy from this Anglo-voicedpedal. It all adds up to a well tasty spot o’bovver, Brit-style.caliForniaFrom chiming, woody cleans, gnarly ‘wickergrille’overdrive and supernatural silkysustain to devastating, ballsy chunk of ahigh gain rectifier. It’s everything you needto create your own California dream tone.Designed and Manufactured in the U.S.A. - www.tech21nyc.comBlondeThis Blonde dishes out pure American toneto the stratosphere. Sparkly, spanky cleansto the bark of a hard-pushed tweed, maxingout in fat boosted lead tone. Hop on for onewild ride through history.liverpoolThat distinctive diamond grille tone is yoursfor the tweaking. This smokin’ amp stylehas a voice that shook generations. Push itto the limit and it will, it will, rock you.vt BassLegendary bass tone for players who enjoybeing heard. Bask in thick, articulatedtones, from chunky funk to the high gaingrowl of indie rock. Clean focused punch todirty earthquaking rump, you dial it in.