Working at a Small-to-Medium Business or ISP CCNA ... - SCTE

62 Working at a Small-to-Medium Business or ISP, CCNA Discovery Learning GuideTable 3-3Managed Service or In-house SolutionIn-HouseManaged ServiceConsiderations Requires many decisions: Initial evaluation and choice of service providerType of equipmentRequirements definitionEquipment locationOngoing evaluation of service providerIT organization staffingNetwork designMaintenance requirementsCosts Equipment purchasing or leasing Single, predictable, monthly recurring billIT organization staffingMinimal up-front costsTraining costsMultiple vendor costs and buildingHardware repairs and upgradesSoftware release upgradesTelephone line changesRedundancy and reliabilityrequirementsControl and You have most of the control and Delegate the level of network management to aresponsibility responsibility for managing and qualified service provider based on your needsmaintaining your network system Keep your core business processes in-houseMaintain control of the work flow in yourorganizationSet service-level agreements (SLA) with aservice providerReliability You are responsible for keeping Service provider can guarantee availability upyour network system available to to 99.999%employees, customers, and A 24-hour help desk is available forpartners at all timesremote-access usersService provider management is transparent tothe end usersEnd-user Users are unaware of whether the Users are unaware of whether the network isexperience network is managed by the managed by the company or an external partnercompanyor an external partnerIf the customer chooses the managed service, the SLA outlines the lease costs as well as other servicecosts. If the equipment is purchased outright, the customer should be aware of cost, warranty coverage,compatibility with existing equipment, and update and maintenance issues, all of which have an associatedcost. This cost must be analyzed to determine the cost-effectiveness of any planned solution.