EDC's Work in Southeast Asia - Youth Entrepreneurship and ...

Information Kiosks in Rural IndiaBusiness Provides Franchise Opportunities for Young Entrepreneursmain.edc.org/Mosaic/Mosaic7/india.aspBy Satyan MishraWith 22 telephone lines and 3 computers per 1,000 people, India has a very poorbasic information and communication infrastructure. Even though thisinfrastructure is highly concentrated in urban areas, Internet access via thetelephone is still difficult and expensive in urban areas. In rural India, more thanhalf of India's villages lack telephone connectivity, let alone Internet access.The lack of information and communication infrastructure results in people havingto waste time and money chasing information and government officials. Lack ofclarity in processes, and corruption and mismanagement in systems andoperations, is rampant. The inaccessibility of information affects the rural poormore than other sectors of the community. Similarly, lack of market information(on commodity prices, various input suppliers, etc.) leads to loss of income andexploitation of rural entrepreneurs by middlemen. Such exploitation and lossesfurther marginalize small and marginal farmers and village artisans. Theimplications of this scenario on the rural people (with differential impacts on thepoor and other vulnerable groups) are three-fold:• Loss of income• Loss of time• Loss of opportunityIn this context, Information and Communication Technologies (ICTs) can play asignificant role in making information available at a reasonable cost. ICTs promiseto provide innovative solutions to the problems of poverty and inequality byaccelerating development and introducing transparency into systems andoperations.Drishtee is a platform for rural networking and marketing services for enabling e-governance, education, and health services. It runs with state-of-the-art softwarethat facilitates communication and information interchange within a localizedintranet between villages and a district center. This communication backbone, withkiosk sites in village centers, has been supplemented with a string of services,which can be difficult to access in rural areas. Services include, for example,Applications, Land Records, Mailing, a Virtual Bidding Marketplace, Matrimonial,Online Grievance Redressal, and Market Information Systems. Users pay a fee forthe services.In the villages, a local villager facilitates the services provided through Drishtee. Heor she becomes a kiosk owner and takes it up as a self employment opportunity,mostly financed by some of the government sponsored schemes. The kiosk owneris also trained to handle Drishtee services while catering to his or her customers.Local rural youth will assist entrepreneurs in running the kiosks on commerciallines, without salaries or stipends. That employment thus leads to a new IT-literategeneration in the country (45,000 kiosk owners by 2003), who can repay theirmeager loans (not more than 75,000 Rupees) with their earnings (ranging fromreasonable to high) and become role models for the younger generation.25