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Software as a Service by Yardi

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SAAS & SAASSELECTMultiple levels ofredundancy—including harddrives, servers, and network“clusters”—ensure the safety ofclient data <strong>by</strong> removing anypotential single point of failure.REDUNDANCYSystem Backups<strong>Yardi</strong> SaaS and <strong>Yardi</strong> SaaS Select are designed around a system architecture that includes multiplelevels of redundancy to ensure maximum protection of client data. Client programs and linked filesare stored on RAID disk arrays. Every hosted client datab<strong>as</strong>e is replicated on a separate hard drive,which, in turn, is replicated on a server. Within each data center, multiple independent networkclusters provide another level of redundancy <strong>by</strong> removing any potential single point of failure. Inaddition, all client datab<strong>as</strong>es and their log files (transaction logs) are copied to a separate backupserver. Log files are backed up at 30-minute intervals, so datab<strong>as</strong>e transactions can be readilyrecovered to a specific point in time if the original log files are unavailable.Furthermore, all client data is backed up nightly to a secure, on-site FTP server that is accessible to adesignated user for each client. As an added precaution, <strong>Yardi</strong> strongly recommends that clientsregularly download and archive their datab<strong>as</strong>e backups from this client-accessible server. Nightlybackups of client data are stored on the FTP server for two weeks, after which they are deleted tomake room for new backups. If necessary, clients may purch<strong>as</strong>e longer periods of storage on theserver.Business Continuity Plan<strong>Yardi</strong> replicates every “live” Microsoft SQL or Oracle datab<strong>as</strong>e in real-time to a stand<strong>by</strong> server at ageographically remote recovery data center. These stand<strong>by</strong> servers are designated <strong>as</strong> recovery serversand are used only for that purpose, <strong>as</strong> in the c<strong>as</strong>e of a cat<strong>as</strong>trophic failure affecting an entire datacenter. Using a secure VPN connection to access the Internet, we transfer all datab<strong>as</strong>e transactionsand client user default paths in real-time to these servers.<strong>Yardi</strong> initiates recovery after access to the client’s hosted site h<strong>as</strong> been unavailable for 24 hours. <strong>Yardi</strong>will have each client’s datab<strong>as</strong>e restored within five business days and will notify each client <strong>as</strong> theirdatab<strong>as</strong>e becomes available. For an additional service fee, these recovery periods can be adjusted tomeet specific client needs. We also offer business continuity for other hosted applications; ple<strong>as</strong>e seeyour <strong>Yardi</strong> representative for details.6

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