Standard Operating Procedure - Community Pharmacy

STANDARD OPERATING PROCEDURERoles and Responsibilities ofPharmacy StaffResponsible PharmacistStandard Operating Procedure

Date of preparation :Prepared by:Signature:Version number: V4Date of nextreview:Date reviewtakes place andsignatureSTANDARD OPERATING PROCEDUREThe Roles and responsibilities of Pharmacy StaffThis SOP has been designed to be used in a working pharmacy environment however werecommend that the SOP is tailored to reflect processes in your pharmacy where appropriate.PROCEDUREP1Establishing the pharmacy task and role matrixResponsible PharmacistP2● Using the template pharmacy task matrix in Appendix 2:○ Review the task list and add/amend/delete tasks applicable to yourpharmacy.○ Review the job role/titles and add any additional job roles/titles which areapplicable to your pharmacy.○ Tick to indicate which pharmacy tasks should be performed only by persons withthe appropriate job title/role.○ Sign and date the pharmacy task matrix.Establishing the qualifications and job/title role of individual pharmacy staffResponsible Pharmacist●For each member of staff or new member of staff○ Consult induction or training records and determine the qualification and job titleof the member of staff and enter into Appendix 3.○ Based upon the individual competency of the staff member enter any restrictionsto the pharmacy tasks they can perform or any authorisation to perform additionalpharmacy tasks beyond the default tasks listed in appendix 2.○ Ask the staff member to sign and date the entry○ Sign and date the entry○ Ensure that details are communicated to appropriate pharmacy staff and otherResponsible Pharmacists as appropriate.Responsible PharmacistStandard Operating Procedure

APPENDIX 2Table showing the default tasks which pharmacy staff of a certain job/role title can usuallyperformOrdering Medicines- Placing an order- Checking the order beforesending- Sending the order electronically- Sending the order manuallyReceipt and storage of CDs(requires interaction withpharmacist)- Receiving medicines- Checking the order- Putting away the stock- returning unwanted or unsuitablemedicines- Dealing with missing items- Date checking and stock rotation- Entries into the CD registerReceipt and storage of medicines- Receiving medicines- Checking the order- Putting away the stock- Returning unwanted or unsuitablemedicines- Dealing with missing items- Date checking and stock rotation- Checking the fridge temperatureSale of GSL medicines (withincompetence)Provision of GSL medicine advice(within competence)Sale of P medicines (withincompetence)Provision of P medicine advice(within competence)Sales of Levonelle (Pharmacist only)Provision of POM medicine adviceTaking in a prescriptionDispensing ProcessLabelling a prescriptionAssembling a prescriptionClinical check (pharmacist only)PharmacistPharmacy Graduate (Preregistrationpharmacist)Accuracy CheckerPharmacy TechnicianDispensary assistantMedicines Counter assistantPharmacy Student or traineemedicines counter assistantsDelivery DriverResponsible PharmacistStandard Operating Procedure

APPENDIX 2 (continued)Table showing the default tasks which pharmacy staff of a certain job/role title can usuallyperformMinor Ailment ServiceRegistering patient for MASInitial patient interview for MASPharmacist patient interview forMASChronic Medication ServiceRegistering patient for CMSCompleting risk assessment forCMS (pharmacist)Pharmaceutical care planning forCMS (pharmacist)Filing CMS serial prescriptionsRe-ordering CMS serial prescriptionsMiscellaneousChecking generic mailboxPMR housekeeping tasksOther ServicesAdvice to Care HomesInjection Equipment ProvisionSupervised administration ofMethadone and BuprenorphineCOPD ServiceBrief alcohol interventionAnticipatory care interviewsSupply of Naloxone Kit using PGDUnscheduled Care- Patient Interview- Writing CPUS script- Checking CPUS scriptPharmacistPharmacy Graduate (Preregistrationpharmacist)Accuracy CheckerPharmacy TechnicianDispensary assistantMedicines Counter assistantPharmacy Student or traineemedicines counter assistantsDelivery DriverResponsible PharmacistStandard Operating Procedure

APPENDIX 3Table showing the qualification of pharmacy staff and notes as to any additional restrictionsor authorisations on the tasks which they can perform.Name of staff member:Job title:Qualification (s):Restrictions/additionalDateauthorisationsResponsible pharmacist signatureAdditional notesName of staff member:Job title:Qualification (s):Restrictions/additionalDateauthorisationsName of staff member:Job title:Qualification (s):Restrictions/additionalDateauthorisationsResponsible pharmacist signatureResponsible pharmacist signatureAdditional notesAdditional notesResponsible PharmacistStandard Operating Procedure

APPENDIX 3 (continued)Name of staff member:Job title:Qualification (s):Restrictions/additionalDateauthorisationsResponsible pharmacist signatureAdditional notesName of staff member:Job title:Qualification (s):Restrictions/additionalDateauthorisationsName of staff member:Job title:Qualification (s):Restrictions/additionalDateauthorisationsResponsible pharmacist signatureResponsible pharmacist signatureAdditional notesAdditional notesResponsible PharmacistStandard Operating Procedure