Issue 5 - Customer Service Institute of Australia

Customer ServiceInternationalStandardThe International Customer Service Standard is anacknowledgement of an organisations achievement incustomer service excellence as well as a benchmarkfor others to pursue. Developing the InternationalCustomer Service Standard has established thebenchmark for service excellence in Australia.Extensive literature extolling the virtues of exemplarycustomer service in business is the catalyst forthe standard, which provides a comprehensivebenchmark and a ‘how-to’ implementation approach.The ICSS relates equally to all business enterprisesincluding profi t and non-profi t generating, small,medium. Large, private, and/or governmentbusinesses. Our aim is to increase company profi tsthrough shifting business focus from Product orService Out to Customer In. This is created throughan environment of customer input to determinethe product or service output. Often, the supplieror service provider attempts to gain marketplaceacceptance in the hope that their product or servicewill meet customer needs and expectations whilegenerating loyalty.To receive a copy of the ICSSPhone: 02 9386 4477 or emailinfo@csia.com.auwww.csia.com.au