Issue 5 - Customer Service Institute of Australia

Interview With Health Insurance CommissionCatherine Argall Managing Director,& Ellen Dunne General Manager Information and PaymentsCatherine Argall & Ellen DunneCatherine Argall became HIC’s Managing Director in January 2005. Prior to thisappointment she was the General Manager of the Child Support Agency. Catherine has a keeninterest in customer service and asserts that HIC has an obligation to the Australian communityto provide great service.Ellen Dunne has been with HIC for 30 years. She began as a Customer Service Offi cerand is the now General Manager of the Information and Payments Division. Throughout StateOffi ces, her Division is the gateway to our customers.Minister Joe HockeyJoe Hockey, is the Minister for Human Services. HIC is part of this new department, heactively promotes the requirement for all Departments and Agencies within his portfolio toprovide customers with cost effective service which is sympathetic to their needs. A focus onexcellence in customer service is critical to ensure that the needs of the taxpayers are met.