Avaya Labs Research Briefs

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Context-based communicationconversation,shared documents,notation, …in-callEmailIMVoicemailpostcallCalendar……Documentsrecorded material,shared documents,notation, …caller, calleesubject, presence,location, language,priority, time, …pre-call© 2007 Avaya Inc. All rights reserved. 2Avaya – Proprietary & Confidential. For Limited Internal Distribution. The informationcontained in this document may not be distributed or reproduced, in whole or in part.
Conversation Notator (Connote)Improve communication efficiency – conveniently annotate, find, and share theright information and contact the right people – annotation and contextbasedsearch (on desktops, on phones, and on network servers)1) Annotation• manually input and recording• ASR• offline2) Collect context information• based on annotation (subject, current topics, talking people, …)• based on other sources (calendar, tasks, IM, …)3) Context-based query• query existing annotations, email, voicemail, IM, calendar, tasks• query existing documents and online resources• get related conversations, related people, and related documents4) Use query result• retrieve information from previous conversations• conferencing related people• share related documents, …© 2007 Avaya Inc. All rights reserved. 3Avaya – Proprietary & Confidential. For Limited Internal Distribution. The informationcontained in this document may not be distributed or reproduced, in whole or in part.
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