Supplier Quality Manual - Otto

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4.4.9 Should approval be granted it will be so noted with an amendment to the purchase order.4.5 Control of Nonconforming Product4.5.1 In the event that material has been shipped to OTTO and it is discovered later to be discrepant bythe supplier, the supplier shall inform OTTO Buyer immediately, identifying the discrepantmaterial.4.5.2 Otto reserves the right to sort, rework, or otherwise correct nonconforming material at thesupplier’s cost to minimize/eliminate downtime, or risk to OTTO quality standards, and tomaintain its production and customer requirements.4.5.3 In the event that an OTTO production line is halted due to lack of parts that are attributable tounacceptable parts, quality or missed delivery schedules, OTTO will issue a supplier debit torecover these costs.4.5.4 Supplier must maintain control of nonconforming parts including identification and dispositionof parts to be reworked or repaired. Repaired and reworked material shall be reinserted inaccordance with documented procedures. Any rework procedure shall have the approval ofOTTO.4.5.5 Supplier must control the segregation of nonconforming material and assure these materials arenot shipped to OTTO.4.6 Corrective Action4.6.1 Supplier must have a system for Corrective Action. Corrective Action refers to an internalproblem solving process initiated to prevent future delivery of defective product. Emphasisshould be on identifying potential problems and implementing a solution at the source.4.6.2 OTTO will notify the supplier of a part’s nonconformance using a DMR (Discrepant MaterialReport) which includes the Corrective Action Request (ref.5.2.1 DMR 4QA000029). A DMRcan be issued for a part as a result of incoming inspection rejection, defective parts in stock,defective parts found during assembly process, or return from customer.4.6.3 Supplier shall communicate with OTTO’s applicable Buyer to determine immediate containmentaction. Containment action may consist of issuing a return material authorization (RMA),replacement shipment, review of inventory, etc.4.6.4 OTTO requires that the Corrective Action be returned within 7 business days as specified on thereport. If at all possible, Corrective Action should be received and implemented prior to receiptof the next shipment.4.6.4.1 The Corrective Action response should include the Root Cause section to containresults of the investigation into what specifically caused the non-conformingcondition, as well as, the reasons why the quality system did not prevent the conditionfrom occurring and being detected.4.6.4.2 The Corrective Action section to include the immediate action steps that have beentaken as well as the short-term fixes that will be used until a permanent solution canbe implemented.4.6.4.3 The Preventive/Permanent Corrective Action section includes sufficient detail tocover the activities taken to prevent recurrence of the problem identified. Thereshould also be audit performed by the supplier that the preventive action is fullyimplemented and effective.4.6.5 If there is any question with Failure Analysis and Corrective Action the Supplier will becontacted.9 of 26
4.7 Calibration4.7.1 All OTTO suppliers are required to comply with the calibration system described by ANSIZ540.3 or equivalent.4.7.2 The goals of this system are to ensure the accuracy of all measuring and test equipment used in asupplier’s facility, and to prevent or readily detect inaccuracies and provide for immediatecorrection. The basic requirements are:4.7.2.1 Written description of the calibration system.4.7.2.2 Standards and equipment of the appropriate capability.4.7.2.3 Traceability to National Institute of Standards and Technology (NIST)4.7.2.4 Calibration schedules and intervals.4.7.2.5 Recall system to ensure specific equipment is calibrated when due.4.7.2.6 Individual equipment records/histories.4.7.2.7 Written calibration instructions and published standard practices.4.7.2.8 Labeling to indicate calibration status.4.7.2.9 Analysis of calibration results and provisions for dealing with out-of-toleranceconditions with a documented reaction plan.4.8 Tooling4.8.1 All tooling paid for by OTTO, must be clearly and permanently identified as the property ofOTTO and must be used exclusively for the production of OTTO components. All toolingowned by OTTO will be surrendered upon OTTO written request.4.8.2 The supplier is responsible for the normal maintenance of tooling.4.8.3 The supplier is responsible for the conformance of parts produced by the tool to the printspecifications, even if the tool belongs to OTTO.4.8.4 The supplier is responsible for the cost of consumable and cutting tools such as drills, reamers,milling cutters, bushings, etc.4.8.5 OTTO will be responsible for the cost involved in changing or modifying tooling as required toimplement an engineering change. Such modifications must be quoted to OTTO and approvedin writing prior to modification.4.8.6 Except for normal maintenance, OTTO must be notified of any changes or repair to the tool.4.9 Product Identification and TraceabilityAll shipments shall be identified with the OTTO part number. Each supplier shall establish a system toensure traceability of their products. This system must provide traceability from raw material throughshipment to OTTO. Pallet identification alone is not acceptable. Individual containers shall beidentified with bar code labeling (Code 3 of 9). This label shall include: Part number, part description,revision level, PO number and quantity per box. The tariff number for each part should be identified onour invoice for Custom clearance on inbound freight from our International suppliers. When routingfreight it is the responsibility of the supplier to use the correct freight account, identified on the OTTOpurchase order, when shipping to OTTO. For pallets that contain multiple lot / date codes, supplier shallidentify these pallets with “MIXED LOT CODES” so OTTO can assure proper FIFO.10 of 26
Page 1 and 2: Supplier Quality ManualDocument 2QA
Page 3 and 4: Table of ContentsSection 1:Section
Page 5 and 6: 2.3.2 OTTO seeks suppliers with who
Page 7 and 8: 3.4.3.3 Red supplier: a supplier wi
Page 9 and 10: Table 1ProcessNew Supplier/ToolingN
Page 11: Table 3ResultsGRR < 10%10% < GRR <
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Page 19 and 20: 5.2 Blank Forms5.2.1 Discrepant Mat
Page 21 and 22: 5.2.3 Part Submission Warrant18 of
Page 23 and 24: 5.3.2 Yellow Supplier Notice20 of 2
Page 25 and 26: 5.3.4 Green Supplier Notice22 of 26
Page 27 and 28: 5.5 APPENDIX5.5.1 APPENDIX A - Purc
Page 29: 5.5.2 APPENDIX B - Acronyms and The

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