Approaches to Improving the Delivery of Social Services in Difficult ...

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Approaches to Improving the Delivery of Social Services in Difficult EnvironmentsContentsAcknowledgements ........................................................................ 3Abbreviations.................................................................................. 3Executive Summary........................................................................ 4I. Introduction ........................................................................ 7II. Why should DFID be involved in Service Delivery inDifficult Environments? ...................................................... 9III. What are the main challenges to supporting pro-poorservice delivery in difficult environments?........................ 13IV. What approaches can the international community take tosupporting pro-poor service delivery in difficultenvironments?.................................................................. 15V. What are the implications for DFID and other agencies? . 25References ................................................................................... 31Annex I: Conceptual Framework…………………………………….35Annex II: Types of Environment ................................................... 36This working paper is intended to stimulate public discussion. It is not necessarily DFID orUK Government policy2
Approaches to Improving the Delivery of Social Services in Difficult EnvironmentsAcknowledgementsThe following people, members present and past of Policy Division’s PovertyReduction in Difficult Environments team, have contributed ideas andfeedback on this working paper: Michael Anderson, Andrew Branchflower,Kathryn Casson, Max Everest-Phillips, Claire Hickson, John Howarth, ChrisJackson, Lisa Phillips, and Zoe Preston. Additional comment was generouslyprovided by Carew Treffgarne, Malcolm Smart, Michael Mosselmans, MikeO’Dwyer, representatives of UK-based NGOs at a consultation held onSeptember 17, the Zimbabwe programme team, Peter Colenso, DuncanOverfield, Rob Wilkinson, the Exclusion, Rights and Justice team, Educationand Skills Team and Peter Zoller. The views expressed in this working paperare the sole responsibility of those involved in its drafting.AbbreviationsCPIACBODACDFIDECHALICUSMDGs(I)NGOOECDOCHASDDEQIPsUNDGUNESCOUNHCRUNICEFUSAIDWDRWHOCountry Policy and Institutional AssessmentCommunity Based OrganisationDevelopment Assistance Committee of the OECDUK Department for International DevelopmentExecutive Committee on Humanitarian AssistanceLow Income Countries Under StressMillennium Development Goals(International) Non governmental organisationOrganisation for Economic Cooperation and DevelopmentUnited Nations Office for the Coordination of HumanitarianAffairsService Delivery in Difficult EnvironmentsQuick Impact ProjectsUnited Nations Development GroupUnited Nations Education, Scientific and Cultural OrganisationUnited Nations High Commission for RefugeesUnited Nations Children’s Emergency FundUnited States Agency for International DevelopmentWorld Development ReportWorld Health OrganisationThis working paper is intended to stimulate public discussion. It is not necessarily DFID orUK Government policy3
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