Senior grants officer - Legal Aid Queensland

Senior grants officerGrantsSalary detailsStatusFull timeVRN 74/10Closing date 10 December 2010LocationBrisbaneContact Brett Newsome (07) 3238 3362ClassificationSalary rangeA05$68,688 to $74,657 a yearTotal remuneration will include employer superannuation contributions, annual leave loading and salarypackaging benefit. Please see the Applicant Information Kit for more details.Your opportunityYour responsibilitiesThis is an outstanding opportunity for an experienced administrator to take on aposition managing a team that helps vulnerable and disadvantaged Queenslanderssecure grants of aid for legal representation. The Grants Operational Teamadministers funding for legal services in line with federal and state governmentfunding priorities. The team process more than 40,000 legal aid applications eachyear.As a senior grants officer, you will be responsible for a team of grants officers,supporting them to make decisions about a client’s eligibility to receive a grant of aidfor legal representation. You will provide your team with coaching, direction andadvice, and identify training needs and opportunities to help them reach theirpotential. You will also have the opportunity to identify ways to improve processesand procedures to ensure we are delivering a high-quality service that exceeds theexpectations of our clients and stakeholders.Manage a team of grants officers, including providing performance managementand feedback, recruitment, leave management and other human resourceactivities.Support team members’ ongoing development by providing induction, on-the-jobtraining, coaching and mentoring.Provide advice and support to grants officers in regional offices.Lead, monitor and report on the team’s operational performance.Supervise applications being processed and where necessary, manage complexmatters.1

Allocate new preferred supplier law firms to team members.Help investigate and resolve complaints between clients and external legalpractitioners.Communicate with clients and external legal practitioners by telephone, inwriting, and face-to-face about sensitive or complex grants matters.Review and provide feedback on submissions and coordinate ministerialresponses about requests for aid.Help deliver briefing sessions with external legal practitioners to provideinformation and advice about Legal Aid Queensland systems and processes.Actively participate in team planning and ensure the team complies with allcorporate responsibilities.Participate in service improvement activities, including contributing to the GrantsHandbook, checklists and other projects as required.Your core capabilitiesMerit and performance will be assessed on these core capabilities:You have knowledge of grants procedures and have knowledge of legalpractises, procedures and terminology gained through experience in a legalenvironment.You can build and sustain relationships with team members and colleagues andcontribute to their professional development, including providing clear guidance,constructive feedback and mentoring.You can communicate effectively with clients with complex needs and externalstakeholders, and can resolve issues and complaints.You prepare written information such as submissions in a clear, succinct andaccurate manner.You plan ahead and monitor task progress to ensure deadlines are met.Your qualificationsThere are no mandatory qualifications for this position.22

Your reporting relationshipsHow to applyApplying for a job at Legal Aid Queensland is easy. You can apply:by email — careers@legalaid.qld.gov.au by fax — (07) 3238 3410 by mail — Human Resources Manager, Legal Aid Queensland, GPO Box 2449,Brisbane Qld 4001.Include in your application:an Application for Advertised Vacancy form – you can download a copy of theform from the Careers section of www.legalaid.qld.gov.auyour resume, including a comprehensive employment history, any qualificationsyou hold and contact details for at least two referees (one should be your mostrecent supervisor or manager)a written response to the core capabilities, outlining your suitability for the job inthe context of the role’s responsibilities (three pages maximum).Additional informationAppointees to positions are on three months probation.Legal Aid Queensland uses the internet and other technology in daily businessand staff are expected to use these to produce their own documents (includingtyping and data entry).33

Additional information, including our organisation structure and ApplicantInformation Kit, is available from www.legalaid.qld.gov.au44