Strategic Insights Survey An IT Leadership Perspective - Harvey Nash

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4.4 Innovationover a third of respondents claimed thatinnovation projects drove transformational changeFigure 24 – Successful Innovators invest more< 1%1 - 3%9%15%15%21%25%28%3 - 8%8 - 15%> 15%10%14%13%20%22%24%24%26%All respondentsSuccessful> 10% ROI33%0% 5% 10% 15% 20% 25% 30% 35%So, it appears, the more you invest, the better the return.One of the most significant benefits of innovation are improvements in internalprocesses with two thirds of respondents achieving cost reductions or efficiencyimprovements. However, over a third of respondents claimed that innovation projectsdrove transformational change and major strategic improvements. Additionally, ITinnovation does not appear to be constrained to internal activities: 44 per cent hadcontributed to improving their company’s market offering.Figure 25 Benefits of innovationOther 3%None10%Improved staff retention27%Transformational change36%Improved market offering44%Improved internal processes65%0% 10% 20% 30% 40% 50% 60% 70%In terms of ROI, over half of respondents achieved over five per cent and a quarterachieved over ten per cent.Figure 26 Return on Investment from innovationAll reNone 11%< 5%30%5 - 10%33%> 10%25%0% 5% 10% 15% 20% 25% 30% 35%262008 Strategic Insights Survey - An IT Leadership Perspective
4.5 IT ProjectsExcellent projects are driven byleadership and good governance4.5.1 Completed ProjectsThe good, the bad and the uglyThe good - Of the projects completed within the last year, the predominant outcomewas mostly positive. Most respondents, 87 per cent, achieved either excellent or goodresults. There is still a little to be desired as 13 per cent had poor outcomes, and thosethat had excellent outcomes were a relatively modest 17 per cent. The large proportionof outcomes met most of users’ expectations rather than all of them, so one questionis whether most expectations rather than all expectations is good enough in today’sdemanding environment. Fortunately, no respondents reported that the predominantoutcome was failed projects.When respondents considered the reason behind the success of projects with excellentoutcomes, the most important factor was determined to be leadership and governance(46 per cent). Project management skills (35 per cent) were the next most importantfactor.Figure 27. Project outcome0%13%70%17%Excellent: Delivered on time and budgetand met all users expectationsGood. Delivered within 20% of time andbudget and met most users expectationsPoor. Delivered outside 20% of time andtoleranceFailed or cancelledThe bad - However, whatever the data says, the industry still suffers, as last year, froma significant image problem, even from those within the industry who should knowbest. Only 4 per cent felt that the rest of the industry predominately had excellentoutcomes and over a third (37 per cent) believed that the rest of the industry deliveredpoor outcomes. This will still present problems for IT leaders dealing with businessstakeholders if they have the same perceptions, despite the actual results.2008 Strategic Insights Survey - An IT Leadership Perspective 27
Page 1 and 2: 10 th Anniversary EditionStrategic
Page 3 and 4: 1. ForewordWelcome to the 2008 IT L
Page 5 and 6: 2. Executive summary...So clearly t
Page 7 and 8: 2. Executive summary...Two thirds o
Page 9 and 10: 3. CIO ForumMyron Hrycyk, CIO, Seve
Page 11 and 12: 3. CIO Forumtalent management and g
Page 13 and 14: 4. Survey Results2008 Strategic Ins
Page 15 and 16: 4.1 Respondents' profile46 per cent
Page 17 and 18: 4.2 Responsibilities62 per cent hav
Page 19 and 20: 4.2 Responsibilities54% do not beli
Page 21 and 22: 4.3 Skill SetsIT leaders recognise
Page 23 and 24: 4.4 InnovationIT has always held th
Page 25: 4.4 Innovationover a third of respo
Page 29 and 30: 4.5 IT Projectsmeeting most expecta
Page 31 and 32: 4.6 Outsourcing and OffshoringOnly
Page 33 and 34: 4.6 Outsourcing and Offshoring41 pe
Page 35 and 36: 4.7 Employment and career72 per cen
Page 37 and 38: 4.8 CompensationBase salaries for t
Page 39 and 40: 5 Comment and conclusionsComment by
Page 41 and 42: 5 Comment and conclusionsOutsourcin
Page 43 and 44: Harvey Nash international office lo

Strategic Insights Survey An IT Leadership Perspective - Harvey Nash

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