Solutions for Mobile Operators - Comarch

Solutions for Mobile OperatorsIntroductionMobile operators are faced with the challenges resulting from marketsaturation in the majority of countries. Innovative product offeringsand enhanced service levels are indispensable in order to attainnew customers.Mobile operators can find many solutions aimed at improving managementand control of services and networks in addition to thebilling of end customers. Thanks to our solutions, mobile operatorscan smoothly deliver, control and bill core and value-added servicesand easily manage their relationships with customers and otheroperators.Convergent Billing• Fully convergent solution with real-time, service agnostic billingand discounting of voice and non-voice services• Integrated subledger• Carrier grade scalability and performance.Interconnect BillingComarch Interconnect Billing is designed for all telecommunicationoperators and service providers who maintain relations with otherproviders and therefore have the need to exchange settlements, invoicesand share revenue or costs. It offers support in handling billing-relatedprocesses for origination, termination and transition ofservices through the operator’s network, as well as roaming-relatedbilling processes.Comarch Convergent Billing provides operators with all business processesnecessary for everyday operations, including revenue management,invoicing processes and customer relationship management,as well as efficient integration with network equipment.Operators like Auchan Telecom in France, Bite in Lithuania and Latvia,Belize TL in Belize and many more are using the solution for runningand successfully developing their businesses.PartnerManagementRating & BillingPrices & PrefixesManagementInterconnectBilling SolutionSettlementReportsReconciliationRoutingOptimalizationRoamingPartnerSelf CareSubscribersMobile operatorPoint of SaleCustomerManagementCustomerSelf CareAccountManagementExport to GLDiscountingInvoicingProduct CatalogBilling SystemResourceManagementRule-based Rating& ChargingActive MediationMobile NetworkEquipmentPaymentsTop-UpsDunningBalanceManagementServiceActivationOperatorsubscriberTelcopartner’s• All services on one platform – Handling Voice, Data, Messaging andcontent servicesInterconnectUsage DataInterconnectionOperator’sNetwork• Multiple settlement types – Bilateral agreements, Hubbing, RevenueSharing, Roaming, Content- based billing and more• Carrier grade performance, scalability and reliability – Hundreds ofmillions of events per day, (more than 50M events/1hr, 4CPU)• Support for regulated servicesTelco partner’ssubscriberSettlementReportsPartner’sadkministratorVoice andnon-Voiceservices• Strong support during business changes and following regulations –with flexible configuration and a powerful inbuilt aggregating engine.

Revenue SharingPartner/Supplier Relationship ManagementComarch Revenue Sharing is designed for operators who cooperatewith other operators, content or service providers in order to delivercomprehensive services to their customers. It enables the managementof partner relationships, settlements and calculating the revenueand costs for all partners.Revenue Sharing becomes extremely important in modern serviceswhere service delivery chains are becoming complex and longer.Roaming BillingThe Comarch Roaming Billing supports the process of roaming settlementsfor mobile operators and consists of several modules – TheComarch Billing System, Comarch InterPartner Billing and ComarchBilling Mediation.Roaming billing support the following features:• Roaming agreements management• Direct partners agreements or Clearing House• End customer and partner rating for roaming services• Usage data exchange via TAP/RAP files and NRTRDE according toGSMA standards.Voucher & Top-Up ManagementAppropriate inter-partner settlements and revenue assurance scenariosbetween operators and partners are needed when the levelof service offerings for end subscribers increases.Comarch Partner Relationship Management supports operators in allcomplex relationships with partners and suppliers and provides corefeatures such as agreements management, workflow processes, regulatedservices support (BSA, LLU, WLR), dispute management, ordershandling, SLA auditing and managed communication channels.CRM for a Mobile SolutionThe Comarch CRM solution is an integrated set of workflow-drivenmodules for mobile operators who want to increase ARPU by deliveringsuperior customer experience across channels and acrossthe customer lifecycle. Highlights of the solution include:• Self Care – more power to customers through unique features forindividual and corporate clients• CRM for Telecoms – with broad functionalities for selling, campaignsand customer service, including order handling, ticketing andmore• Point of Sale – a light yet powerful sales application for shopsowned by both operators’ and dealers’ alike. Pre-integration withComarch Billing.CustomersComarch Voucher & Top-Up Management is an independent componentwhich supports mobile and IP operators with the managementof vouchers and recharging of user accounts. The system can be integratedwith existing network infrastructure such as media gatewaysor delivered with a dedicated IVR module.Point ofSaleSelf CareWorkflowCRM forTelecomsPoint of SaleintegrationIVR, Web,USSDTop-UpManagementCustomerSelf CareResellersBillingSystemCSRExportingfor printingVouchergenerationVouchersimport &exportPINs /VouchersImportExternal voucher /PIN suppliersVoucher & Top-UpManagementDataSecurityVoucherLifecycleManagementReportingPINs /VouchersExportExternal voucherdistributorsSystemMonitoringBalanceupdatesIntelligent NetworkPrepaid SystemSalesBack-officeMarketingOSS for Mobile OperatorsComarch OSS for Mobile Operators is a suite of fine grain-end moduleswith standard based API which can be delivered as a pre-integratedsolution comprising both Service and Network Managementfunctionality. The solution is built up from Network & Service Inventory,the Service Delivery Platform and Service Assurance. The OSSSuite includes a comprehensive mediation layer with the underlyingnetwork assuring end-to-end operations support processes.2

Benefits• Customer-tailored solution supporting both pre-integration andindividual modules integration• Reduced integration costs provided by industry standard-based(eTOM, ITIL, SID, MTOSI) based OSS Suite modules• Complete pre-integrated OSS solution comprising Fulfillment, Assurance,Operations Support & Readiness and Product LifecycleManagement vertical eTOM areas• Business-driven operation enabled by filling the gap betweencustomer-centric view and network driven operation• Shortening time-to-market by service lifecycle management andservice fulfillment and service assurance process automationspanning service and network layers.tomer Facing Services down to network resources. Comarch OSS ProcessManagement, by attaining intelligence from the inventory data, provideshigh automation for network and service management processes.Benefis• Operational excellence thanks to the complete top-down view fromservices to the underlying network resources• Absence of a gap between business, customer- centric view andunderlying technical infrastructure enables better cost control ofnetwork development and maintenance• Higher process automation enabled by “intelligence” captured incomprehensive data• Seamless integration of operation processes around inventoryintegration hub• Central inventory providing unified view for various cross- organizationoperations processes.Service LevelManagementOSS ProcessManagementInventoryManagementNext Generation Service ManagementFaultManagementHLRPerformanceManagementComarch Next Generation Service Management is a solution with themission of enabling fast and cost- effective introduction of new excitingcustomer services leveraging technology convergence.Broadcast ContentProviderBackboneBorderINTERNETRouterBM-SCGGSNSGSNRNCRNCUTRAN/GERANThe solution draws benefits from the service fulfillment and serviceassurance synergy driven by the service inventory data. This idea isdepicted in the fig below.ContentProviderOperator‘sContentService & Resource Inventory – the integration hubService deliveryService assuranceProcess-Driven InventoryThe Process-Driven Inventory solution plays the role of an integration hubfor all OSS processes. The unique glue capability is achieved by pre-integrationof Network & Service Inventory with the OSS Process Managementmodule. Network & Service Inventory employs TMF’s SID model toprovide an end-to-end network view comprising the ability to map Cus-CustomerFocusCustomerFacing ServicesResourceFacing ServicesCRMCapture customerneedsIdentify whattechnical servicesare requiredCRMCalculate Customerservice impactIdentify impactedtechnical servicesTroubleTicketingSLA Management3 rd partysystemComarchNetworkInventoryManagementComarchOSS ProcessManagementComarch OSSMediationPlatformNMS/EMSServiceManagementComarchServiceInventoryManagementPhysicaldevicesFaultManagementNetworkFocusBenefits• Reducing time-to-market for service introduction embracing servicefulfillment and service assurances operations readiness• No need for the Big bang – enables a step- by- step transformationfrom many vertical OSS systems towards a horizontal platform• Reduced maintenance costs as one NGSM has the potential toreplace many vertical OSS systems• Higher degree of automation by attaining intelligence out offrominventory data for service fulfillment and assurance processesautomationResourcesAllocate resourcesIdentify faultyresources• Filling the gap between service inception and network operations.3

NG Service Delivery PlatformThe Comarch Next Generation Service Delivery Platform is a solutionwithin the service fulfillment area which employs a componentbasedservice creation concept to achieve shorter time-to-market fornew service introduction while keeping costs low. The concept is implementedby the service catalog-driven service assembly process.The service catalog leverages the TMF SID model for service compositiondefinition, which enables managing a partner’s componentsfor creating new customer services.service management enables a high level of pro-activeness, reducingthe service degradation perceived by customers.Benefits• Customer service oriented view on network quality• Pro-active service incident management capability• Reduced costs by higher automation both in customer serviceimpact calculation and root cause analysis• Rapid adoption of ITIL and eTOM industry best practices.BenefitsCustomer Facing ServicesBlackBerry• Reducing time-to-market for service introduction by componentbasedservice creation concept realization• Operational readiness for tackling services requiring a very shortlifecycle to be able to follow the ‘Internet-speed’ changing customerneeds.• Ability to embrace new revenue sources based on complex con-Intermediate ServicesResource Facing ServicesBB RetailBB ConfigurationBB EnterpriseCustomerInfrastructureTransport...vergent and content servicesSpecific Conf.Generic Conf.UTRANGERAN• Support for business models based on collaboration includingleveraging wisdom of the developers community• Reduced costs by boosting reusability of service components andleveraging SOA.Network ResourcesBSCNext Generation Service AssuranceBlackBerry RIMPlatformAuth Server...BTS BTS BTS BTSComarch NG Service Assurance is a solution with the primary role of improvingof customer satisfaction and experience. The solution enablesdetecting and calculating the customer impact for network alarms andresource performance metrics, providing comprehensive customer servicemonitoring. Early detection combined with ITIL-based incident andThird PartyComponentContentThird PartyComponentContentAggrService LayerContentContentCreatorContentAggrNGSDPContentAggregatorBroadbandServiceBroadbandProviderSet-topboxSet-top box/TV/PCThird PartyComponentSet-top boxAbout ComarchSince 1993, Comarch has been specializing in designing, implementing,and integrating solutions and services for telecommunications operators.Experience gained throughout this period, in addition to the company’sknowledge of the latest industry trends led to the developmentof a wide customer portfolio that is spread across 4 continents and includessome of the biggest market players, such as T-Mobile International,Telefónica O2 Germany, as well as MVNO operators such as AuchanTelecom, France. The satisfaction of Comarch’s customers has alwaysbeen the strongest confirmation of the quality of its solutions in the areasof billing and inter-partner settlements, as well as management oftelecommunications networks and services. Comarch’s solutions for telecomoperators are intended for Fixed, Cable and Broadband Operators,Mobile Operators, Wholesale Departments, MVNO/MVNE Operators, ISPsand VoIP Operators and Content Providers and IPTV Operators.Comarch SAAl. Jana Pawła II 39 a31-864 KrakówPolandphone: +48 12 64 61 000fax: +48 12 64 61 100e-mail: info@comarch.plwww.telecoms.comarch.comwww.comarch.com www.comarch.pl www.comarch.de www.comarch.euComarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the DistrictCourt for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capitalamounts to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406Copyright © Comarch 2009. All Rights Reserved.EN-2009.10