Solutions for Mobile Operators - Comarch

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Revenue SharingPartner/Supplier Relationship ManagementComarch Revenue Sharing is designed for operators who cooperatewith other operators, content or service providers in order to delivercomprehensive services to their customers. It enables the managementof partner relationships, settlements and calculating the revenueand costs for all partners.Revenue Sharing becomes extremely important in modern serviceswhere service delivery chains are becoming complex and longer.Roaming BillingThe Comarch Roaming Billing supports the process of roaming settlementsfor mobile operators and consists of several modules – TheComarch Billing System, Comarch InterPartner Billing and ComarchBilling Mediation.Roaming billing support the following features:• Roaming agreements management• Direct partners agreements or Clearing House• End customer and partner rating for roaming services• Usage data exchange via TAP/RAP files and NRTRDE according toGSMA standards.Voucher & Top-Up ManagementAppropriate inter-partner settlements and revenue assurance scenariosbetween operators and partners are needed when the levelof service offerings for end subscribers increases.Comarch Partner Relationship Management supports operators in allcomplex relationships with partners and suppliers and provides corefeatures such as agreements management, workflow processes, regulatedservices support (BSA, LLU, WLR), dispute management, ordershandling, SLA auditing and managed communication channels.CRM for a Mobile SolutionThe Comarch CRM solution is an integrated set of workflow-drivenmodules for mobile operators who want to increase ARPU by deliveringsuperior customer experience across channels and acrossthe customer lifecycle. Highlights of the solution include:• Self Care – more power to customers through unique features forindividual and corporate clients• CRM for Telecoms – with broad functionalities for selling, campaignsand customer service, including order handling, ticketing andmore• Point of Sale – a light yet powerful sales application for shopsowned by both operators’ and dealers’ alike. Pre-integration withComarch Billing.CustomersComarch Voucher & Top-Up Management is an independent componentwhich supports mobile and IP operators with the managementof vouchers and recharging of user accounts. The system can be integratedwith existing network infrastructure such as media gatewaysor delivered with a dedicated IVR module.Point ofSaleSelf CareWorkflowCRM forTelecomsPoint of SaleintegrationIVR, Web,USSDTop-UpManagementCustomerSelf CareResellersBillingSystemCSRExportingfor printingVouchergenerationVouchersimport &exportPINs /VouchersImportExternal voucher /PIN suppliersVoucher & Top-UpManagementDataSecurityVoucherLifecycleManagementReportingPINs /VouchersExportExternal voucherdistributorsSystemMonitoringBalanceupdatesIntelligent NetworkPrepaid SystemSalesBack-officeMarketingOSS for Mobile OperatorsComarch OSS for Mobile Operators is a suite of fine grain-end moduleswith standard based API which can be delivered as a pre-integratedsolution comprising both Service and Network Managementfunctionality. The solution is built up from Network & Service Inventory,the Service Delivery Platform and Service Assurance. The OSSSuite includes a comprehensive mediation layer with the underlyingnetwork assuring end-to-end operations support processes.2
Benefits• Customer-tailored solution supporting both pre-integration andindividual modules integration• Reduced integration costs provided by industry standard-based(eTOM, ITIL, SID, MTOSI) based OSS Suite modules• Complete pre-integrated OSS solution comprising Fulfillment, Assurance,Operations Support & Readiness and Product LifecycleManagement vertical eTOM areas• Business-driven operation enabled by filling the gap betweencustomer-centric view and network driven operation• Shortening time-to-market by service lifecycle management andservice fulfillment and service assurance process automationspanning service and network layers.tomer Facing Services down to network resources. Comarch OSS ProcessManagement, by attaining intelligence from the inventory data, provideshigh automation for network and service management processes.Benefis• Operational excellence thanks to the complete top-down view fromservices to the underlying network resources• Absence of a gap between business, customer- centric view andunderlying technical infrastructure enables better cost control ofnetwork development and maintenance• Higher process automation enabled by “intelligence” captured incomprehensive data• Seamless integration of operation processes around inventoryintegration hub• Central inventory providing unified view for various cross- organizationoperations processes.Service LevelManagementOSS ProcessManagementInventoryManagementNext Generation Service ManagementFaultManagementHLRPerformanceManagementComarch Next Generation Service Management is a solution with themission of enabling fast and cost- effective introduction of new excitingcustomer services leveraging technology convergence.Broadcast ContentProviderBackboneBorderINTERNETRouterBM-SCGGSNSGSNRNCRNCUTRAN/GERANThe solution draws benefits from the service fulfillment and serviceassurance synergy driven by the service inventory data. This idea isdepicted in the fig below.ContentProviderOperator‘sContentService & Resource Inventory – the integration hubService deliveryService assuranceProcess-Driven InventoryThe Process-Driven Inventory solution plays the role of an integration hubfor all OSS processes. The unique glue capability is achieved by pre-integrationof Network & Service Inventory with the OSS Process Managementmodule. Network & Service Inventory employs TMF’s SID model toprovide an end-to-end network view comprising the ability to map Cus-CustomerFocusCustomerFacing ServicesResourceFacing ServicesCRMCapture customerneedsIdentify whattechnical servicesare requiredCRMCalculate Customerservice impactIdentify impactedtechnical servicesTroubleTicketingSLA Management3 rd partysystemComarchNetworkInventoryManagementComarchOSS ProcessManagementComarch OSSMediationPlatformNMS/EMSServiceManagementComarchServiceInventoryManagementPhysicaldevicesFaultManagementNetworkFocusBenefits• Reducing time-to-market for service introduction embracing servicefulfillment and service assurances operations readiness• No need for the Big bang – enables a step- by- step transformationfrom many vertical OSS systems towards a horizontal platform• Reduced maintenance costs as one NGSM has the potential toreplace many vertical OSS systems• Higher degree of automation by attaining intelligence out offrominventory data for service fulfillment and assurance processesautomationResourcesAllocate resourcesIdentify faultyresources• Filling the gap between service inception and network operations.3
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Solutions for Mobile Operators - Comarch

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