Solutions for Mobile Operators - Comarch

Benefits• Customer-tailored solution supporting both pre-integration andindividual modules integration• Reduced integration costs provided by industry standard-based(eTOM, ITIL, SID, MTOSI) based OSS Suite modules• Complete pre-integrated OSS solution comprising Fulfillment, Assurance,Operations Support & Readiness and Product LifecycleManagement vertical eTOM areas• Business-driven operation enabled by filling the gap betweencustomer-centric view and network driven operation• Shortening time-to-market by service lifecycle management andservice fulfillment and service assurance process automationspanning service and network layers.tomer Facing Services down to network resources. Comarch OSS ProcessManagement, by attaining intelligence from the inventory data, provideshigh automation for network and service management processes.Benefis• Operational excellence thanks to the complete top-down view fromservices to the underlying network resources• Absence of a gap between business, customer- centric view andunderlying technical infrastructure enables better cost control ofnetwork development and maintenance• Higher process automation enabled by “intelligence” captured incomprehensive data• Seamless integration of operation processes around inventoryintegration hub• Central inventory providing unified view for various cross- organizationoperations processes.Service LevelManagementOSS ProcessManagementInventoryManagementNext Generation Service ManagementFaultManagementHLRPerformanceManagementComarch Next Generation Service Management is a solution with themission of enabling fast and cost- effective introduction of new excitingcustomer services leveraging technology convergence.Broadcast ContentProviderBackboneBorderINTERNETRouterBM-SCGGSNSGSNRNCRNCUTRAN/GERANThe solution draws benefits from the service fulfillment and serviceassurance synergy driven by the service inventory data. This idea isdepicted in the fig below.ContentProviderOperator‘sContentService & Resource Inventory – the integration hubService deliveryService assuranceProcess-Driven InventoryThe Process-Driven Inventory solution plays the role of an integration hubfor all OSS processes. The unique glue capability is achieved by pre-integrationof Network & Service Inventory with the OSS Process Managementmodule. Network & Service Inventory employs TMF’s SID model toprovide an end-to-end network view comprising the ability to map Cus-CustomerFocusCustomerFacing ServicesResourceFacing ServicesCRMCapture customerneedsIdentify whattechnical servicesare requiredCRMCalculate Customerservice impactIdentify impactedtechnical servicesTroubleTicketingSLA Management3 rd partysystemComarchNetworkInventoryManagementComarchOSS ProcessManagementComarch OSSMediationPlatformNMS/EMSServiceManagementComarchServiceInventoryManagementPhysicaldevicesFaultManagementNetworkFocusBenefits• Reducing time-to-market for service introduction embracing servicefulfillment and service assurances operations readiness• No need for the Big bang – enables a step- by- step transformationfrom many vertical OSS systems towards a horizontal platform• Reduced maintenance costs as one NGSM has the potential toreplace many vertical OSS systems• Higher degree of automation by attaining intelligence out offrominventory data for service fulfillment and assurance processesautomationResourcesAllocate resourcesIdentify faultyresources• Filling the gap between service inception and network operations.3