Robert Francis QC - Centre for Public Scrutiny

More documents

Recommendations

Info

• Candour with patients about harm [Recs 173-184]• Balanced and truthful public information• Transparency about performance• Individual and collective responsibility to deviseperformance measures [R262-267]• Improve core information systems [Rec 244]• Patient user friendly access to records [Rec 244]• Comparable quality accounts [Rec 246-251]• Effective real time performance information [Rec 262]©2013 Robert Francis QC 20
SCRUTINY THROUGH LISTENING:LESSONS FROM MID-STAFFORDSHIRERobert Francis QCSerjeants’ Inn Chambers85 Fleet StreetLondon EC4Y 1AE©2013 Robert Francis QC
Page 1 and 2: SCRUTINY THROUGH LISTENING:LESSONS
Page 3 and 4: • Inaccurate recording of medicat
Page 5 and 6: Extract from Trust investigation re
Page 7 and 8: • Poor judgement and decision-mak
Page 9 and 10: With regards to the content of repo
Page 11 and 12: ©2013 Robert Francis QC11
Page 13 and 14: Hospital whistleblower hounded out
Page 15 and 16: Initially only one sister was moved
Page 17 and 18: ... there seem to be two sets of re
Page 19: • Effective complaints handling [

Robert Francis QC - Centre for Public Scrutiny

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?