a rare destination - Wyndham Vacation Resorts

➚Visit Us Online at:www.fairfieldresorts.com☎ Call 800-251-8736Press 1 for Reservations & Vacation PlanningMon.-Fri. 8 am-10 pm EST; Sat.-Sun. 9 am-6 pm ESTFairShare Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Press 1Discovery Vacations . . . . . . . . . . . . . . . . . . . . . . . . . . . Press 2FAX Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Press 3Press 2 for Financial Services*& Title and Ownership ChangesFinancial Services: Mon.-Fri. 8 am-7pm ESTTitle: Mon.-Fri. 8 am-5 pm ESTLoan Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Press 1FairShare Plus/Leisure Plan Fees . . . . . . . . . . . . . . . . . Press 2Title & Ownership Changes . . . . . . . . . . . . . . . . . . . . Press 3Press 3 for Owner Relations & Ambassador RewardsMon.-Fri. 8 am-8 pm EST; Sat. 9 am-6 pm ESTReservations & Vacation Planning . . . . . . . . . . . . . . . . Press 1Ambassador Rewards . . . . . . . . . . . . . . . . . . . . . . . . . Press 2Assistance with Contracts, Sales & Web Site . . . . . . . Press 3✆25Other Important Numbers:New Owner Welcome . . . . . . . . . . . . . . . . . . 800-922-0855FairShare Plus VIP Reservations Hotline . . . . . 888-884-4321Spanish/English International Services . . . . . . . 954-935-4382Japanese International Services . . . . . . . . . . . . 808-921-1044Vacation Break Travel . . . . . . . . . . . . . . . . . . . . 800-732-0203☛ Maintenance Fee* Questions:Fixed Week Owners at Palm-Aire, SantaBarbara, Ocean Palms, OrlandoInternational Resort Club . . . . . . . . . . . . . . . 800-633-4339Fixed Week Owners at allother resorts . . . . . . . . . . . . . . . . . . . Call your home resort✉✉c o n t a c t i n f o r m a t i o nOwner Relations by Mail/Fax:Fairfield Resorts, Inc.8427 SouthPark Circle, Suite 500Orlando, FL 32819Fax: 407-370-6328Financial Services by Mail/Fax:Cendant Timeshare Resort Group - Consumer Finance10750 West Charleston Boulevard, Suite 130Las Vegas, NV 89195Fax: 702-304-4215* Maintenance fees are for operating your home resort association. FairShare Plus feesare for the FairShare Plus Program Assessment fees, which include reservation fees,housekeeping credits, administrative costs, etc.s e r v i c e c o r n e rAmy Evans:ManagerAt Your ServiceIncreasing guest delight haslong been a Fairfield goal. Now,delighted guests can expect evenmore. Specialized managers likeAmy Evans are leading the way byproviding Fairfield owners face-tofacecontact to discuss membership questions in person,rather than over the phone, through a new program calledManager At Your Service (MAYS).The first to pilot this program at Fairfield Las Vegasat Grand Desert last November, Amy serves as a personalcontact for owners seeking information on various facetsof FairShare Plus, showing them how to get the most fromtheir membership. She acts as the primary liaison betweensales, the resort and the guest, ensuring each person’s needsare met and issues are resolved.Amy’s supervisor, Assistant Resort Manager TaraKreutz, explains that the position of MAYS has providedGrand Desert with another resource with which to exceedguest expectations. Says Tara, “Amy has a proven recordof demonstrating a high level of empathy and compassionfor the needs of our members and guests. Grand Desert’scustomer delight has already risen in the short time sinceMAYS’ inception due to Amy’s efforts.”With three years hospitality background under herbelt, Amy began with Fairfield in mid-2000 as Front DeskSupervisor for Fairfield Destin, where she earned an awardfor dedication and leadership. After transferring to FairfieldDaytona Beach as Assistant Guest Services Manager, she waspromoted to MAYS at Grand Desert.Focusing on being proactive and efficient, MAYSpartners with other departments like Guest Services, ResortManagement, Reservations, Sales and Vacation Planning andsister companies RCI and Trendwest to bring about thebest possible result. Says one owner who visited FairfieldMyrtle Beach at SeaWatch, one of the four sites that havesuccessfully piloted MAYS, “This will only benefit owners anddirectors in building better relationships.”To update your mailing address,change your profile or ask about your points,call 1-800-251-8736, or visit our Web site atwww.fairfieldresorts.com.