Superior Points HRP - Canadian Harm Reduction Network

DIRECT CLIENT SERVICESThe harm reduction services offered, including needle distribution andrecovery, are entirely client-focused and should be delivered in the leastintrusive manner in order to meet clients’ changing needs. Wheneverpossible, staff/volunteers should work in pairs, particularly while doingmobile outreach and deliveries. Staff and volunteers also need to be awareof their own biases and maintain a non-judgmental approach and attitudetoward clients.Confidentiality is required to protect clients and maintain their trust in ourprogram. It is entirely possible to come into contact with an acquaintance,friend or family member, and staff should seek support and direction fromtheir supervisor under these circumstances.Interactions should be client-driven and guided by an awareness that allpeople have intrinsic value and the right to self-determination.Initial client contact should include:• discussion of available services• mention of days, hours, location of services (site-specific)• provision of SPHRP cards to ensure client is aware ofevening/weekend hours and other services available• provision of other harm reduction materials (such as safer injectinginformation or HCV prevention tips), if indicated• provision of harm reduction supplies, if requested, and informationon how to use them• discussion of client’s current disposal practices and the properdisposal methods available through a community site or SPHRP’smobile services (for pick-up during business hours)SUPERIOR POINTS HARM REDUCTION PROGRAMProtocols for Staff, Volunteers and Community Agencies21