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2002 ChevronTexaco Corporate Responsibility Report Social IssuesHealth & SafetyBackground: Our Goal is ZeroProtecting the safety and health of people who work on our behalf or areaffected by our operations is a core value at ChevronTexaco. In our view,every injury is preventable and our safety goal is simple: zero incidents.Approach: AddressingKey Safety ChallengesWe expect our business units tomanage health and safety issues –alongside environmental issues –as rigorously as they manage allother aspects of their business.Cape Town trainees tourIn the deployment of our OperationalExcellence Managementa Caltex refinery.System, safety and reliabilityhave been the initial priority areas for the development of new companywideguidelines and performance expectations. Our approach to theissue addresses our entire work force. We require contractors to meetthe same health and safety expectations as employees.We believe safe, reliable operations start with safe designs. ChevronTexacofacilities are designed and operated throughout their life cycle with the goalof preventing injuries and minimizing health and environmental impacts.Following the 2001 merger of ChevronTexaco, we identified the followingkey safety challenges:> Motor vehicle crashes are the No. 1 cause of work-related fatalities.> Contractors account for roughly two-thirds of the hours worked onour behalf and more than 80 percent of work-related fatalities.> Computer-related repetitive stress injuries account for more than20 percent of employee work-related injuries.In addition to our focus on operational safety, ChevronTexaco providesemployees with a range of health and wellness programs andbenefits, which vary across our different locations. In some places,where local medical services are inadequate, ChevronTexaco operatesclinics that serve the health needs of employees and their families.Performance: Making Progress and Committed to ImproveWe profoundly regret that 16 people died in ChevronTexaco work-relatedincidents in 2002. While this number is down from the 2001 total of 23fatalities, we view any work-related death as avoidable and are continuallystriving to reach our goal of zero incidents.Although we are disappointed that we did not meet all of the aggressivetargets we set for ourselves in 2002, we are proud of the overall progresswe have made in improving our safety performance. Since 1999, wehave reduced our total rate of work-related injuries and illnesses by over30 percent for employees and nearly 60 percent for contractors. Alsosince 1999, our fatal accident rate is down by 70 percent for employeesand more than 40 percent for contractors. Additionally, several operationsaround the world have demonstrated that incident-free operationsare possible. In 2002, we recognized more than 20 of our businesses –representing more than 5,000 employees – for operating one year withouta single employee injury.ChevronTexaco Work-Related FatalitiesFatalities*EmployeesContractors1999 2000 2001 2002420*1999–2001 data are combined Chevron and Texaco. 2002 dataare ChevronTexaco.414221115To address these challenges, in 2002 ChevronTexaco established additionalcorporatewide performance expectations that build on our existinghealth and safety standards and programs. Specifically, we developedadditional guidance for our business units in contractor safety management,motor vehicle safety, and repetitive stress injury prevention andreliability. We also instituted a number of new safeguards and guidelines,such as prohibiting cell phone use while driving on company business,creating new contractual safety standards and conducting mandatorycomputer workstation evaluations to assess those at risk of repetitivestress injuries.© 2003 ChevronTexaco Corporation. All Rights Reserved.20