Vendor Information Session - Florida Department of Children and ...

Electronic Benefits Transfer (EBT)The Department plans to issue an Invitation to Negotiate (ITN) to interested parties for continuation of ElectronicBenefits Transfer/Electronic Funds Transfer (EBT/EFT) services to issue program benefits to eligible recipients.‣ Current EBT/EFT services support approximately 2.5 million active cardholders in Florida‣ Average of $455,000,000 in monthly benefits is distributed through 14,800,000 transactions‣ 24 X 7 Customer Service Center handles more than 4,700,000 customer calls to the Cardholder Speech InteractiveVoice Response (SIVR) and Retailer Automated Response Unit (ARU) applications monthly‣ Innovative methods or technologies to support deterrence or detection of fraud by cardholders, retailers, andemployees which would support both Florida and federal investigative and prosecution effortsITN is requesting a full scope of EBT/EFT services that will meet or exceed current quality and performance standardsand from which any conversion will result in as little disruption or change to current operations and services aspossible.Services to be ProcuredElectronic Benefits Transfer/Electronic Funds Transfer Services 24 X 7 Customer Service CenterCardholder Speech Interactive Voice Response (SIVR) Retailer Automated Response Unit (ARU)Anticipated TimelineDec-2011Procurement Released (ITN)Jun-2012Vendor Selected/Contract Awarded(One year system/services conversion)Feb-2012Vendor Responses DueJul-2013ContractBegins9