Annual Report 2009 - Toyota Financial Services

Annual Report 2009In January 2009, we made available a very similar part of the solution also to our cooperating partners (its originalname was”Dealer Accounts“). Authorized Toyota and Lexus dealers have therefore been given a tool which providesthem with all information relating the funding they need. Besides a quick look on the financial support levelswhich are updated daily, it is also possible to see, through the so-called cascade declining, the status of a specificloan agreement relating to one particular vehicle. Our partners also receive an electronic statement of the requiredmonthly payments, and the system can also be used to file any requests or suggestions.Contrary to our original assumption, we have not fully completed the system due to its great complexity anda limited number of staff allocated to the project. We will therefore be able to launch other parts of the system aslate as in the upcoming fiscal year.The full implementation of the project is linked to the analysis and improvement of internal company processes.This task shall also be addressed in relation to the complete introduction of all parts of TFS ONLINE to the market.Despite all the difficulties we had to face in this fiscal year, we see the oncoming years in a positive light, andalthough it is difficult to establish the end of the crisis, we will continue our efforts to build a modern companymeeting all the demands placed on a 21st century business.In doing all the above, we intend to rely on our traditional partners – Toyota and Lexus sales networks, the Toyotaand Lexus car distributor – TOYOTA MOTOR CZECH spol. s r.o., and both the insurance companies which cooperatewith us – i.e. Allianz pojišťovna, a.s. and Kooperativa pojišťovna a.s., Vienna Insurance Group.I would like also to thank the employees of all these organizations on behalf of our company for their support andcooperation.I also believe that my colleagues will carry on the good work, without which the development of our companywould be unthinkable. I appreciate not only their commitment in our daily routine, but also their extraordinarysupport when working on projects and development of new products, and I would like to thank them very much fortheir continuous support.In the fiscal year 2010, it is likely that the trend initiated in the current fiscal year is going to continue. Despite therelatively vague prospects due to the fact that it is difficult to assess when the crisis is going to end, and due to otherexternal factors, our company will go on with its work and strategy based on the „customer first“ philosophy.We are going to complete the TFS ONLINE project and adjust our internal processes in line with the functionality ofthis web portal. Similarly, we will build on our current knowledge and try to improve it further. We believe that themission of our company will be supported also by the fact that our registered office moved in June 2009to a new building of the Toyota and Lexus vehicle distributor, an associate of the companyTOYOTA MOTOR CZECH spol. s r.o.. This change will enhance our cooperation, help to simplify and accelerate ourcommunication, and have a positive impact on the quality of services provided to our clients.Yours sincerely,Ing. Aleš KamarýtStatutory representativePrague, 16 July 20097