Essential Skills for Secretaries and Administrative Assistants 100 ...

Essential Skills for Secretaries andAdministrative Assistants100% SBLSchemeMr. Robin Arumugam holdsand Education qualification in MassCommunication and Journalism. Hisskills in Presentation have accordedhim several awards in the arena ofPublic Speaking and is a regularMaster of Ceremonies at importantfunctions organised by the Ministry ofCulture and Tourism, Ministry ofYouth and Sports and the Perak StateGovernment.Mr. Robin has conducted Public andIn-House courses such as EffectiveSecretarial Skills, EffectivePresentation,PersuasiveCommunication, Coaching &Counselling, Customer Relations,Motivation, Telephone Techniquesand Creative Selling for FMM Institutesince 1993. In the past, he has heldkey posts in various Societies andCommittees within Perak and hasabout 37 years of working experiencein Sales, Marketing, and Dealing withCustomers. He has conductedtraining programmes for severalleading companies and has preparedhis own module of “Selling EffectiveTechniques for Getting and KeepingCustomers” based on his years ofexperience and extensive research.Organised by:FMM InstituteTrainerSabah Representative OfficeLot 143, 1 st Floor, Block QAlamesra Plaza PermaiSulaman Coastal Highway88400 Kota Kinabalu.IN-HOUSE TRAININGAVAILABLEAt the administrative level, many job descriptions blur into each other,as secretary in a company sometimes might be called an administrativeassistant in another. This course is specially designed to enablesecretaries to learn essential skills to perform their present duties assecretaries and acquire knowledge to handle more tasks, duties andresponsibilities from time to time.Characteristics of a Secretary/Admin AssistantDuties of a Secretary/ Admin AssistantManage your OfficeKnow your CompanyResponsibilities towards your ManagerManaging the DiaryManage VisitorsHow to delegateHow to handle crisesManage Yourself: Required image for your positionEffective communicationOffice FunctionsArranging MeetingsUpon completion of the course, participants will be able to: Understand and learn how to handle the demands of your job withassertiveness, confidence and professionalism Learn how to communicate well, how to handle difficult people Acquire the knowledge on how to make decisions, how to delegate,how to prioritise, how to manage time and resources Handle crises appropriately and learn how to beat stress Manage themselves better in order to become more successful andeffectiveSecretaries, Admin Assistants, Clerical Officers/Clerks, Office SupportStaff and all those involved in administrative job functions and is interestedin self-development and career advancement

Administrative DetailsRegistration : Completed registration form received by fax or mail toFMM Institute would be deemed as confirmed.Payment: Cheques made in favour of FMM Institute should beforwarded to the FMM Sabah Representative Office.Closing Date : 29 May 2012Cancellation and Refunds: Must be in writing with reasons 7 days before the course -100% refund 3-6 days before the course - 50% refund < 3 days before the course - No refund Replacement can be accepted at no additional cost.Those who register but fail to turn up for the programmewill be billed accordingly. FMM Institute reserves theright to cancel or reschedule the above course and allefforts will be taken to inform participants of the changes.DateTime: June 11-12, 2012 (Mon-Tue): 8.30am – 4.30pmVenue : FMM InstituteLot 143, 1 st Floor, Block QAlamesra Plaza Permai 1Sulaman Coastal highway88400 Kota Kinabalu, SabahCourse Fees:Members: RM650.00 per paxOther: RM850.00 per pax(Fees include course materials, lunch and certificate of attendance)10% Discount for group registration of 3 pax and aboveFor further enquiries, please contact: Florisa/NellyTel : 088-447 580 Fax : 088-447 570E-mail : fmmsabah@fmm.org.my /nelly@fmm.org.myDear Sir,Essential Skills for Secretaries and Administration AssistantJune 11-12, 2012Please register the following participant(s) for the above programme- Registration Form -Submitted by:1 Name : Name :Designation : Designation :Nationality : Company :I/C No : Address :2 Name :Designation :Nationality Email :I/C No : Tel no :: Fax no :(if space is insufficient, please attach a separate list)