Translation Process for Overseas and Import Vendors - LowesLink

3. What if there are copy changes made after Lionbridge has completed thetranslations?• If changes are made to the English copy after Lionbridge has made thefinal delivery then the file has to be sent back to Lionbridge for editing andthere will be a charge of $55 per hour.• Please upload a PDF of the English version with changes clearly markedto the existing project on Freeway. DO NOT CREATE A NEW PROJECT.Instructions for are below.Please see Example B on page 4.• Lionbridge will have the original Adobe Illustrator files on file.• If the copy edits happen weeks or months after Lionbridge has deliveredthe file and the project has been closed, then you will have to create anew project on Freeway.4. How long will it take for a 4000-word instruction manual to be translated anddesktop published?• The average turn around time for a 4000-word instruction manual to betranslated and desktop published is 7 business days. This allows 1-2business days for quoting and analysis and 5 days for production.• This average indicates that all the appropriate files, fonts andimages have been uploaded during the initial handoff. Ifsupplemental materials are needed or if files are corrupt then theprocess will take longer.5. What if I am unable to log onto Freeway or access the Internet?• PLEASE ONLY EMAIL FILES IF YOU ARE UNABLE TO ACCESSFREEWAY.IT IS ALWAYS BETTER TO UPLOAD FILES VIA FREEWAY.• If you are having trouble accessing the Freeway portal then you have 3options:1) Email your files to lowes.mtl@lionbridge.com2) Upload your files to the following FTP Siteftp.mtl.lionbridge.comUSERNAME: lowes.ftpPASSWORD: Yoga44 (case sensitive)FOLDER: “To Liox”3) Send your files via FedEx to:Lionbridge, “Team Lowe’s”1440, rue Ste-Catherine Ouest, bureau 905Montréal (Québec) H3G 1R8 CANADAIf you are sending files via email, the FTP site or via FedEx, please includeyour name, your company name and the services that you are requesting.

Example AUPLOADING A REFERENCE FILEYou have the option to upload reference files when you create a new project. TheProject Checkout page shown below is where this can be done. Reference files are anysupplementary materials that will help the translators understand the subject matterthrough pictures or previously approved translations. Once you have completed all thesteps to Create a Projects, upload all reference files in the section circled below. Click to select the reference file for upload. Once the name of the file appears inthe box next to the button you must click and the name of the filewill appear in the box below. You must do this for each individual reference file that youwould like to upload. Once all reference files are uploaded you should click .If you have an existing project and would like to upload ADDITIONAL reference filesplease refer to the instructions on Adding Additional Handoffs above.

Example BADDING ADDITIONAL HANDOFFSIf you have already created a project and need to add more files to an existing projectplease follow the steps below. It is always a best to add files to an existing project ratherthan creating a new project that deals with the same category.Login to Freeway and search for your project number by typing it into the left handcolumn

Click on the tab that reads Click on

In the box titled please explain what the additional files are. Next, browseand upload files. Each time you select a file and it’s name appears in the box beside the button, you much click so that it appears in the box. You must do this for each file that you upload. Please add special instructions in the box and finally click .If you have additional questions or concerns please email lowes.mtl@lionbridge.com