August September 2013 - VA Roseburg Healthcare System ...

•VISN 20AugustSeptember2013Look what’sIn this issue:VA RoseburgParticipates inConnected HealthEventB-Cycle BikeShare ProgramLaunched andRollingVARHS staffawarded for yearsof Federal ServiceClasses, EventsandRecognition...forEveryone!

From the Director1Recognition is not just a nice thing you do for people. Itcommunicates and reinforces the most important outcomespeople create for your business, your life and your country. VArecognizes contributions both past and present by acknowledginghard work, dedication and sacrifice from our Veterans and thestaff who serve them. VA as a whole encourages all facilities toparticipate in national recognitions and to develop and implementprograms to honor those who have served our country and thosewho care for them.During August and September there are several recognition and appreciation events that I wouldlike to highlight. The first is our All Employee and Volunteer Appreciation Barbeques. These eventswill take place at each of our facilities, and include all staff and volunteers who serve at thatlocation. These outdoor events include a family style atmosphere complete with games, great foodand camaraderie, and showcases the success and appreciation for all staff and volunteers withinour organization.Next, I am excited about the Welcome Home event happening on September 7 and coordinatedby our OEF/OIF/OND team. For the last few years, this very successful event took place inEugene with more than 125 Veterans and their families attending. This year the team has plannedthe Welcome Home to take place in Roseburg at the Stewart Park Pavilion. The event invitesVeterans of all eras and their families and will include a barbeque, live entertainment, resources forVeterans and even a Mutt Strut fun walk for Veterans and their canine companions. Please see theadvertisement about this event on page 13 of this issue.Another September event is the Former POW National Recognition taking place on September20. Each year, VA’s around the nation recognize our former POW’s and their families with specialprograms honoring them for their ultimate sacrifice in keeping us free. This will be our 12 annualFormer POW luncheon and recognition ceremony and is one of my favorite events of the year.Having the privilege to meet some of Oregon’s finest heroes and thanking them for the sacrificesthey made in serving our country is quite an honor. That is precisely why we make a point of invitingthe public to a portion of the day’s event. Please watch the local newspapers for the public invitationand details and join us in honoring our former POW’s.I greatly appreciate the hard working and dedicated staff and volunteers at all of the VARoseburg Healthcare System’s facilities, and I personally thank all Veterans for their service toour country. These coming events are just a small token of our appreciation for your service.I hope to see you there.Thank you,Carol S. Bogedain, FACHEDirector

182VetLink Kiosk ProjectVA Roseburg HCS Kiosk Implementation• Expected Arrival: September 16, 2013• Expected to “go live” within two weeks of arrival dateTheKiosksWhere will the Kiosks be Located?■ Roseburg Campus■ Primary Care■ 1st Floor Specialty Clinicare■ Podiatry/Orthopedics■ Rehab Medicine (OT/PT)■ Dental Clinic■ Compensation & Pension■ Operative Care Clinic (4th Floor)■ Mental Health■ All CBOCs• Staff and Volunteers will be on hand to assist with implementation• For more information, please contact Jackie Wilkerson at (541) 440-1000, ext. 40190Coming!About VetLink• New self-service patient kiosks that use software called VetLink will be installed on September 16-20 to provide Veterans direct access to their appointment and personal information.• The deployment of VetLink kiosks is part of a nationwide Veterans Health Administration programcalled Veterans Point of Service (VPS), and is part of the Department of Veterans Affairs TransformationTwenty-One Total Technology (T-21) initiative to modernize information technology within the VA system.• When using VetLink, Veterans gain access to their own personal and appointment information.They can use the touchscreens on the VetLink kiosk to check-in for prescheduled appointments, updatepersonal information, review insurance information and check their account balances.• The VetLink system is secure and is designed to ensure Veteran privacy. The kiosk does not storepatient information and is equipped with a privacy screen and a proximity sensor to reset when a userwalks away.Benefits• The addition of the VetLink kiosks will provide Veterans direct access to their personal and appointmentinformation, while improving our check-in process. Front-line staff will have more time to makefollow-up calls to patients and schedule appointments.• When using VetLink, staff can monitor patient activity to determine when the patient is ready fortheir next clinical or administrative activity. Front-line and clinical staff can also share information.• Through the deployment of VetLink kiosks and other technologies, we can showcase the VeteransHealth Administration as a leader in integrating new technologies to enhance healthcare delivery andutilization.• While VetLink provides us with a robust supplement to our day-to-day interaction and managementof patients, it also affords us the opportunity to provide even more exceptional customer service.

KUDOS3Shining Star: Andrew FotosIs being recognized for: Goingabove and beyond. We couldnever have made it through theday without you! The whole staffhas been overwhelmed and youare always here to help! Thankyou Andy!Recognized by: Kitchen staffShining Star: Nicole PiazzaIs being recognized for: Alwaysgiving 150 percent! She not onlydoes her job, she assists otherdepartments and volunteers forweekend overtime. Exemplarywork ethic!Recognized by: Heather HendrixShining Star: Edward BarnsIs being recognized for: Edward personallysearched through 300 poundsof soiled linen to find lost keys fromthe Community Living Center. Greatjob!Recognized by: Richard VanBurgerShining Star: Christy BursonIs being recognized for:Christy chased down and caughtup with the ambulance to providea patient his belongings he left inhis room!Recognized by: Stan MainShining Star: Carrie BootheIs being recognized for: Herexceptional skill and effortcoordinating an Open House with somany individuals and organizations.The event went well and was helpfulfor our Veterans.Recognized by: Dan Ritchie

4Todd Wanamaker“ Todd is recognized for going above and beyond by helping an elderlycouple find the DAV Office in Building Two. The were lost in BuildingOne. Todd stopped what he was doing and escorted the couple all the wayto the DAV Office to ensure they found their desired location. ThanksTodd!”

VARHS New Employees5James Call – Patient Safety ManagerKyleene Floeck – Intermittent LPNLynette Barrett – Intermittent RNTiffany Lee – Intermittent LPNAngie Martwick – Intermittent LPNVeronica O’Conner – Intermittent LPNBarbara Jacobson – Nurse PractitionerTerry Wright – Nurse Manager, EugeneAllen Shumack – Motor Vehicle Operator, VTS ProgramLori Cokl – Medical Support AssistantAmber Dunn – Optometry Resident, OptometrySandi Wallace – Physical TherapistJon Schlais – Motor Vehicle Driver, VTS ProgramShanna Checkovsky Lawson - Social WorkerKelly Semrau – Dental AssistantWelcomeTo TheVA!Are you one of the443 VA RoseburgHealthcare SystemFacebook fans alreadyenjoying posts aboutconstruction projects,VA Veteran Services,photos, events andmore?www.facebook.com/VARoseburgSimply “Like” our page,and you’re in!

Coworker Bullying6Submitted by Amanda Morrow, BSN, RN, Staff and Patient Education ConsultantCall it what you want but bullying and other types of verbal, physical, orpsychological abuse terrorizes its victims. I have been teaching standardLateral Violence and Preventing Workplace Bullying classes over the lastyear. I have reached out to more than 500 of the employees includingclerical, laborers, and clinical staff including mental health and medicalprofessionals. An article review demonstrates little change in behavior, possibly associated with underreporting.Our own co-worker concerns included poor morale, sick leave abuse, distrust of coworkers,and disrespect toward leadership and each other.Having trained in communication, ethics, and employee relations and from my nursing training andpractice, I have become passionate about increasing the awareness of the negative consequencesthat our attitude and behaviors have on our coworkers. Organizations including American NursesAssociation and The Joint Commission are emphasizing the expectation for civility and respect ininterpersonal interactions and are on the alert for negative behaviors that place our patients at risk.Incidences of medication errors, improper procedures, and even falls are being associated in the peerreviewedliterature with bullying, intimidating, and abusive behavior between and among members ofthe healthcare team. Examples include: If a nursing assistant is intimidated by a nurse, he/she may notreport a patient’s decline as soon as it could have been; a nurse may not share pertinent changes in themedical condition because it is the middle of the night and that particular provider always yells at thecaller; declarations such as “that is basic nursing and you should know better,” “get me a real nurse,” and“you’re not trained to think.”Why is it that we feel it is ok to treat a coworker this way? Most of us would intervene if we saw an animalin a hot car. Some would even stop and help a stranger get up if they fell. We send Christmas cards topeople we will never see, may not like or respect, or may not know. However, we readily hurt the peoplewith whom we work closest. We expect others to jump in to help us out, we expect others to give usthe lighter load; we expect others to be polite, and we expect others to be considerate. We need to askourselves: “What is my role in all this? Could it be me? Did I say or do something to hurt you? Did I dosomething to deserve having my patient put at risk?” Holding up the mirror to our own behavior andintention is never comfortable but is very necessary.Some additional considerations include: Is your common speech foul? Even if your language is proper,without use of profanity or cuss words, does your voice volume increase and intensify with stress? Whathappens when you need help but no one is available? Does your attitude change or does your ill patientfeel your anger? Do you come to work late? What is the impact felt by your coworkers when you are lateor absent from work, short-tempered with patients or coworkers, or when you are withdrawn and quiet?Your patients, coworkers, and supervisor rely on you. I could go on and on, with many stories, but let’sfocus on resolution.What can I/we/you do to have a positive impact on the morale, the workload, the patient safety risks,patient and staff satisfaction, and my own physical and mental health? For starters, talk about it. Considerstarting a peer support group with your coworkers. Take some time to communicate. Use your lunch, takea walk with a peer support person, or take a coworker with you to confront a bully or abuser. Stick up foreach other, stick up for your patient. Be an example to your coworkers, supervisors, and leadership. Weexpect leadership to have some kind of special professionalism but we don’t expect it from each other.Hold each other accountable. Accept constructive criticism, use it as an opportunity to improve or to makepositive change. Compliment each other for positive behavior, interactions, and advocacy.References:Crucial Conversations’ in the Workplace, Major, Katherine MSN, RN; Abderrahman, Elizabeth Alvarez MS, MBA, RN,CNML; Sweeney, Jill Ireland MSN, RN, CNML, AJN American Journal of Nursing April 2013 - Volume 113 - Issue 4 - p 66-70doi: 10.1097/01.NAJ.0000428750.94169.f3 Perspectives on Leadership

Veterans Serving Veterans7When Jim Fitzpatrick, Mental Health MSA and Patient Advocate,joined the Air Force in 1978 at the age of 22, his goal was to enlistfor four years so that he could gain the experience he would need tojoin the Federal Bureau of Investigation. Well, “That obviously didn’thappen,” explained Jim. Rather, he retired from the Military in 2000as a Lieutenant Colonel with 22 years of service under his belt. Jimwas a KC-135 (tanker) and RC-135 (reconnaissance) navigator, or inlayman terms, he told the pilots where to go.Jim says that since he was flying spyplanes, there were not many picturestaken, but he managed to provide us acouple to share. Jim’s wife of 26 years,also a Veteran and navigator, flew thesame planes and retired with the samerank.Jim grew up in California. He has aBA in Business, a Master’s in HumanResource Management and a Doctoratein Adult and Vocational Education. Hesays he loves living in Oregon, andis very happy serving, assisting andworking with Veterans.As far as hobbies, Jim and his wife enjoy raising sheep and goats. And we happen to know that at lastyear’s Douglas County Fair, they won ribbons with one of their goat entries.You’ll find Jim behind the desk in our Mental Health clinic lobby. He’salways ready to assist Veterans and staff with a smile and he has a greatattitude. Thank you,Jim Fitzpatrick, for yourservice to our country andyour continued serviceto our Veterans. Weappreciate you!Left:Jim at his desk todayin the Mental Healthservice, and right,pictured with hisgrandmother during hisMilitary years.

9Volunteers Needed!The IntegratedEthics© Program is looking for volunteers to serve as “Ethics Champions” in our CommunityBased Outpatient Clinics. Ethics Champions will serve as points of contact for the IntegratedEthics©Program at the clinics and assist in promoting IntegratedEthics© events and learning for staff and patients.The exact role can be tailored to the volunteers’ needs and skills. Training will be provided. Please contactMike Gillespie at extension 44721 or via email at Michael.Gillespie@va.gov.IntegratedEthics© --Ask Ethel?The IntegratedEthics© Program office poses an ethics question each month.Questions and Answers will address boundaries and other Ethical issues inthe workplace. Answers will appear in the following month's issue. Employees,Veterans and volunteers are encouraged to submit ethics questions to IntegratedEthics©Program Officer, Mike Gillespie at extension 44721 or via email atMichael.Gillespie@va.gov. When calling by phone, please include your nameand phone number if you would like a personal response. Emails will be repliedto promptly. For purposes of this column, all responses to the program office areconfidential.August Ethics Question:Dear Ethel: I am a VA Roseburg employee who has direct contact with Veterans in my daily work. Whatshould I do if a patient offers me a gift? Is this an ethics issue? –Loyal EmployeeAnswer: Yes, this can be an ethics issue. It is generally best practice not to accept gifts.The primary source of information for employees on this subject is the Federal Employee Standards ofConduct (http://oge.gov/Laws-and-Regulations/Employee-Standards-of-Conduct/Employee-Standards-of-Conduct/), Subpart B which addresses employees receiving gifts from outside sources.This is also addressed in local station policy in MCM 2726, a Human Resources Service policy, and questionsabout this topic may be addressed to them as well. I would recommend that you talk with your supervisorabout the subject. Perhaps others in your work area have similar questions.The standards of conduct define the term “gift” as most anything with a market value. There are some exceptions.Please read the Standards of Conduct for more specific guidance about gifts.Putting on your “ethics thinking cap” (like me), you might consider the following:1. A gift should not grant the giver any special status or advantage over others. For example, the patientwho is giving the gift should not get better care.2. A gift should not create a conflict of interest.3. As a VA Employee you are already being compensated for your work with patients. Is it right for you toreceive more than others who may be doing the same or similar work?4. The VA already has a clearly “ethical” way for patients or others to give gifts. That is by making charitablecontributions to this facility through the Voluntary Service office. The giver can specify where the gift is tobe given and for what purpose it will be used. In addition, the donor may be able to accrue a tax benefit.This is probably the best course of action—to encourage the patient to give a donation through VoluntaryService. They can be reached at extension 44351.

Connected Health Showcase Event10How does a Veteranfrom Roseburg endup connected to TheNational Press Club inWashington DC, for adiscussion about hiscare? By becominginvolved in the VA’srecent Connected HealthShowcase that aired livebefore Senators anddignitaries demonstratingTelehealth technology.Dr. Robert Petzel, VA Under Secretary forHealth, Senator Bernie Sanders, Chairmanof the Senate Veterans Affairs Committee,dignitaries and media watch while Portandconnects with Veteran Robert Shuey and hisRoseburg care team.Robert Shuey, a Navy Veteran and Special Education teacher at Roseburg High School, agonized throughnine surgeries and years of chronic pain while working to repair and heal from a gunshot wound to hislower leg and foot. Finally, in October of 2012, after years of suffering, he decided to have the lower legand foot amputated.After his surgery, he worked with Jessica Cullerton-Sheldon, VARHS Physical Therapist, three timesa week and kept in close contact with Dr. John Dryden, Rehabilitation Physician in Portland, throughTelehealth technology. “Being a Special Ed. teacher for severe autism” says Shuey, “I use several typesof technology to supplement my teaching. I understand the benefits. The opportunity to use the Telehealthtechnology in my own healing process has also been a great benefit. Right now I have a prepatory(temporary) leg. Any issues I have, I can make an appointment with Jessica, Dr. Dryden and AdrianLaughlin, the Prosthetist at Spectrum of Roseburg, who is building my permanent leg. I can communicatewith all of them about my issue, and they provide feedback. I don’t have to travel to Portland.”Those details are whatShuey explained to theparticipants at the NationalPress Club in DC fromRoseburg via Telehealthconferencing. He also spokeof his gratitude for receivinggreat care through theVA, and credits Telehealthtechnology for exceptionalcommunication with his teamof doctors and therapists.Veteran Robert Shuey, speaks to the Connected Health attendees in DC about hispersonal experience using Telehealth during his rehabilitation and ongoing care .Finally, Robert Shueysummed up his experienceusing Telehealth technologybefore a captivatedaudience. “The whole teamis in one room. I reallyappreciate the increasedaccess to care. It’s great.”

11Sponsored By:WorklifeImprovement(WIT)Nut & FoodCanteenVoluntaryUnionContact Jennifer at Ext. 40312if you would like to help withset-up, cooking, games, eventmanagement, serving, orclean up.Schedules:Roseburg Aug 22nd 10:30-1Off tours delivery @ 4:30Eugene Aug 23rd @ 12:15-1:30BHRRS Aug 23rd @ 11-12North Bend Sep 16 th 12-1Brookings Sep 17 th 11-12Events:Watermelon seed spittingThree legged raceEgg and spoon racePie competitionPlease join us for this fun eventto celebrate all that you do forthe VA and our Veterans!

Cl a s s e sa n d E v e nts12August 5 - Roseburg All Employee Meeting 12:30 p.m.(Includes Years of Service Award Ceremony) in theAuditoriumAugust 12- Roseburg All Employee Meetings 7:30 a.m.and 3:30 p.m. in the AuditoriumAugust 22- Roseburg Picnic 10:30-1:00 Off touremployees food delivery- 4:30 p.m.August 23- All Employee Meeting BHRRS 10:00 a.m.Picnic 11:00 a.m.-12:00 p.m.August 23- Eugene Clinic Picnic 12:15-1:15 p.m.August 29- Eugene All Employee Meeting 1:00 p.m.September 7- Welcome Home Event- Stewart ParkwayPavilion... See Ad page 10September 16 -North Bend All Employee Meeting11:00 a.m.-12:00 p.m. Picnic 12:00-1:00 p.m.September 17- Brookings All Employee Meeting 8:15a.m. Picnic 11:00 a.m. -12:00 p.m.September 20- National Former POW Recognition DaySeptember 24- Hospice classes begin

Employee Wellness Calendar(541) 677-3025 or Ext 43025Make Yourself Feel Better!Cl a s s e sa n d E v e nts13MONDAYZumba 4:45-6:15pm in the Auditorium (Bring your own mat)Special Savings for VA Staff. Classes as low as $2.20. For details,http://burnhamsbasix.blogspot.com/TUESDAYSunrise Sculpt 6-7am in the Auditorium (Bring your own hand weights)MOVEmployee (Weight Management) 1 st & 3 rd 4:45-6pm in the LibraryCreating Balance (Stress Reduction) 2 nd & 4 th 4:45-6pm in the LibraryWEDNESDAYWalking Wednesday 12-12:30pm meet at the Flag PoleZumba 4:45-6:15pm in the Auditorium (Bring your own mat)After Work Bike Rides 5-6pm meet at the Flag PoleTHURSDAYBe Tobacco Free 4-4:30pm in Occ Health office (E152)Qigong 4:45-5:45pm 1 st & 3 rd in the AuditoriumYoga 4:45-5:45pm 2 nd & 4 th in the Auditorium (Bring your own mat)FRIDAYFitness Center Orientation 3:30pm meet at Occ Health office (E152)Call Employee Wellness for more information:Tammy Kinney, the VARHS Employee Wellness Coordinator islooking for an Employee Wellness Champion or team for each ofthe CBOC’s! Anyone interested from the Coastal Clinics orEugene, please contact her at:541-677-3025 Extension 43025 or email - Tammy.kinney@va.gov

VOLUNTEERS NEEDED FOR THE HOSPICE/PALLIATIVE CARE PROGRAM14VA Roseburg Healthcare System is seeking as many as 20 volunteers for the VA Hospice/Palliative Careprogram. Classes to train you to be a Hospice volunteer are starting soon!QUALIFICATIONS: You must want to make a difference in the lives of others who are nearing thecompletion of their own personal life’s journey.MUST POSSESS: A Willing Heart AND Desire to Make a Commitment to Assist OthersJOIN THE CLASSES AND LEARN TO BE A HOSPICE VOLUNTEERSHARE THE EXPERIENCE THAT FULFILLS!THE VA ROSEBURG HEALTHCARE SYSTEM HOSPICE VOLUNTEER CLASSES WILL BEGIN:DATES: September 24 through November 30, 2013TIME: From 1-4 p.m. on every TuesdayLOCATION: Building 81 in the River House Conference Room. (This is the Community Living CenterBuilding)To sign up to take the class and become a Hospice Volunteer, please contact:Fran Smith, RN, at 440-1000, Extension 44495 (anytime – leave a message) with your name and contactinformation.Bob Howerton, DAV volunteer driver, isour July winner. he was nominated byAndrea Bernhardt:“ Where do I start with what Bob doesto Veterans? He comes in early toassist me and make coffee for the DAVwaiting area. He will come to volunteerearly and drive to pick up a Veteranwho has an early surgery scheduled.Bob will even wait for a Veteran whenhis/her appointment takes longer thanscheduled or expected.Veterans frequently call me andto express their gratitude for theassistance Bob provides while they areriding in the van.He always goes the extra mile (literallyand figuratively) to assist Veterans withtheir transportation needs.”Andrea BernhardtJuly Volunteer Hall of Fame WinnerThank you Bob Howerton andcongratulations! Andrea Bernhardt, Bob Howerton, Kregg Parenti and Brenda Schiller

DEPARTMENT OF VETERANS AFFAIRSInformation Technology SolutionsROSEBURG HEALTHCARE SYSTEM913 NW Garden Valley Blvd.Roseburg, Oregon 97471-651315ATTENTIONALLBeneciary TravelTRAVEL MILEAGE REIMBURSEMENT CHANGE~ Permanent Implementaon September 1, 2013 ~The VARHS is currently in the process of changing our beneciary travelmileage reimbursement program from a cash reimbursement process toan electronic funds transfer (EFT) process (Direct deposit to your bankaccount). This has been mandated that all facilies begin the transion.You can request a waiver from the EFT program if you are not able toestablish a bank account. Guidance on requesng waivers can be obtainedfrom the Travel Window or Agent Cashier. Making this changewill help us beer serve our Veterans by:• Assisng in reducing Government and taxpayers costs• Veterans save me not standing in line• No lost checks or duplicate payments• Paent safety and privacy and beer use of VA resources.Beneficiary Travel1 MileVETERANSIf you do not receive direct deposit already, you will need to completethe aached Direct Deposit Enrollment form, or they are available in allclinics, the Travel Window, and on our web site located athp://www.roseburg.va.gov under the RESOURCES tab.The Enrollment From is Located on the Back Page of this Newsletter!

Years ofFederal ServiceAwards16Congratulations!20 Years of Federal ServiceCecilia CookCongratulations!25 Years of Federal ServiceArlene Bradley (Above)Marylin Nelson (Right)

AWARDSCongratulations!25 Years of Federal ServiceLane HarrisAWARDSAWARDSNot pictured:20 Years of ServiceAward Recipients:Mark BradleyMitchell GalushaErmelinda GreenDan NealJanice StroopDuane WallerMarilyn WarrenDavid Clinger25 Years of ServiceAward Recipients:Matt BergmanLansing LaughlinCongratulations!30 Years of Federal ServiceConstance Heim17Left:Sue Starkreceived a SpecialContributionAward for hercontinuedsupport as theActing Managerfor Comp. andPension.Right:Mary Bartelsreceived aparking certificatefor winningour recentcontainerizedgardencompetition.

18BikesBikesVA Roseburg and B-Cycle recently launched theBike Share Program on the VA Roseburg campus.Sixteen bikes are available for Veterans to rideto promote the Cycling for Health and WellnessProgram. During the formal event, members of theB-Cycle company, VARHS leadership, communityVeterans and the public joined together to talkabout the program and take a “test ride” aroundour beautiful campus. The bikes are stationedstrategically located on the North campus and infront of the main hospital building, and are availablefor use. Veterans ride for free, but must beregistered to use the system. Contact Jim Manser,Administrator for the program, at 541-440-1221 oremail james.manser@va.gov for an application.Yet another variety ofbikes seen cruisingthe Roseburgcampus, are ourtwo-seater pedalbikes. Complete withan awning, safetystraps, and a widedouble seat, KarlTanner and MarilynWarren are able totake patients for aride and promoteoutdoor exercise.And More Bikes

Dear Veteran,The U.S. Department of Treasury, under 31 CFR Part 208, now requires Federal payments,including beneficiary travel and compensated work therapy, to be made electronically. Theinformation you provide on this from will be used by the Treasury to transmit payment datathough electronic funds transfer to your financial institution.Complete all fields in the Information Section below. To return your form, you may: Bring the completed form to the VA Roseburg Healthcare System campus’ AgentCashier Office (Building 1, Room D108) now or at your next appointment. Fax it to our secure fax line at (541) 677-3043; or Mail to ATTN: AGENT CASHIER/ 913 NW Garden Valley Blvd / Roseburg / OR /97471First & Last NameSocial Security#Address ____________________________________ City________________State____Zip_________Bank Name City State Zip __Routing Transit #Account #_________________________________(Routing Transit # Found on the bottom of your personal check, must have 9 digits and begin with “0”, “1”, “2” or “3”)Circle Account Type: Checking SavingsSignature ____________ Phone # ( ) __________ _____For questions concerning the EFT process, please contact the Fiscal Office at(541) 440-1000 Find us ext. on the 44265/44790/45568/44269.Web:www.roseburg.va.govThe content of thisnewsletter is providedto employees,volunteers andVeterans forinformation only. Theinformation expressedin this publicationdoes not necessarilyreflect the opinionsof, or include supportof the AdministrationBoards, Editorial Staff,or the Department ofVeterans Affairs.Photo Credits:Amanda Morrow pg. 6Jim Fitzpatrick pg. 7VHA National pg. 10(photo top of page)Date: 05/28/2013