August September 2013 - VA Roseburg Healthcare System ...

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From the Director1Recognition is not just a nice thing you do for people. Itcommunicates and reinforces the most important outcomespeople create for your business, your life and your country. VArecognizes contributions both past and present by acknowledginghard work, dedication and sacrifice from our Veterans and thestaff who serve them. VA as a whole encourages all facilities toparticipate in national recognitions and to develop and implementprograms to honor those who have served our country and thosewho care for them.During August and September there are several recognition and appreciation events that I wouldlike to highlight. The first is our All Employee and Volunteer Appreciation Barbeques. These eventswill take place at each of our facilities, and include all staff and volunteers who serve at thatlocation. These outdoor events include a family style atmosphere complete with games, great foodand camaraderie, and showcases the success and appreciation for all staff and volunteers withinour organization.Next, I am excited about the Welcome Home event happening on September 7 and coordinatedby our OEF/OIF/OND team. For the last few years, this very successful event took place inEugene with more than 125 Veterans and their families attending. This year the team has plannedthe Welcome Home to take place in Roseburg at the Stewart Park Pavilion. The event invitesVeterans of all eras and their families and will include a barbeque, live entertainment, resources forVeterans and even a Mutt Strut fun walk for Veterans and their canine companions. Please see theadvertisement about this event on page 13 of this issue.Another September event is the Former POW National Recognition taking place on September20. Each year, VA’s around the nation recognize our former POW’s and their families with specialprograms honoring them for their ultimate sacrifice in keeping us free. This will be our 12 annualFormer POW luncheon and recognition ceremony and is one of my favorite events of the year.Having the privilege to meet some of Oregon’s finest heroes and thanking them for the sacrificesthey made in serving our country is quite an honor. That is precisely why we make a point of invitingthe public to a portion of the day’s event. Please watch the local newspapers for the public invitationand details and join us in honoring our former POW’s.I greatly appreciate the hard working and dedicated staff and volunteers at all of the VARoseburg Healthcare System’s facilities, and I personally thank all Veterans for their service toour country. These coming events are just a small token of our appreciation for your service.I hope to see you there.Thank you,Carol S. Bogedain, FACHEDirector
182VetLink Kiosk ProjectVA Roseburg HCS Kiosk Implementation• Expected Arrival: September 16, 2013• Expected to “go live” within two weeks of arrival dateTheKiosksWhere will the Kiosks be Located?■ Roseburg Campus■ Primary Care■ 1st Floor Specialty Clinicare■ Podiatry/Orthopedics■ Rehab Medicine (OT/PT)■ Dental Clinic■ Compensation & Pension■ Operative Care Clinic (4th Floor)■ Mental Health■ All CBOCs• Staff and Volunteers will be on hand to assist with implementation• For more information, please contact Jackie Wilkerson at (541) 440-1000, ext. 40190Coming!About VetLink• New self-service patient kiosks that use software called VetLink will be installed on September 16-20 to provide Veterans direct access to their appointment and personal information.• The deployment of VetLink kiosks is part of a nationwide Veterans Health Administration programcalled Veterans Point of Service (VPS), and is part of the Department of Veterans Affairs TransformationTwenty-One Total Technology (T-21) initiative to modernize information technology within the VA system.• When using VetLink, Veterans gain access to their own personal and appointment information.They can use the touchscreens on the VetLink kiosk to check-in for prescheduled appointments, updatepersonal information, review insurance information and check their account balances.• The VetLink system is secure and is designed to ensure Veteran privacy. The kiosk does not storepatient information and is equipped with a privacy screen and a proximity sensor to reset when a userwalks away.Benefits• The addition of the VetLink kiosks will provide Veterans direct access to their personal and appointmentinformation, while improving our check-in process. Front-line staff will have more time to makefollow-up calls to patients and schedule appointments.• When using VetLink, staff can monitor patient activity to determine when the patient is ready fortheir next clinical or administrative activity. Front-line and clinical staff can also share information.• Through the deployment of VetLink kiosks and other technologies, we can showcase the VeteransHealth Administration as a leader in integrating new technologies to enhance healthcare delivery andutilization.• While VetLink provides us with a robust supplement to our day-to-day interaction and managementof patients, it also affords us the opportunity to provide even more exceptional customer service.
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August September 2013 - VA Roseburg Healthcare System ...

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