August September 2013 - VA Roseburg Healthcare System ...

182VetLink Kiosk ProjectVA Roseburg HCS Kiosk Implementation• Expected Arrival: September 16, 2013• Expected to “go live” within two weeks of arrival dateTheKiosksWhere will the Kiosks be Located?■ Roseburg Campus■ Primary Care■ 1st Floor Specialty Clinicare■ Podiatry/Orthopedics■ Rehab Medicine (OT/PT)■ Dental Clinic■ Compensation & Pension■ Operative Care Clinic (4th Floor)■ Mental Health■ All CBOCs• Staff and Volunteers will be on hand to assist with implementation• For more information, please contact Jackie Wilkerson at (541) 440-1000, ext. 40190Coming!About VetLink• New self-service patient kiosks that use software called VetLink will be installed on September 16-20 to provide Veterans direct access to their appointment and personal information.• The deployment of VetLink kiosks is part of a nationwide Veterans Health Administration programcalled Veterans Point of Service (VPS), and is part of the Department of Veterans Affairs TransformationTwenty-One Total Technology (T-21) initiative to modernize information technology within the VA system.• When using VetLink, Veterans gain access to their own personal and appointment information.They can use the touchscreens on the VetLink kiosk to check-in for prescheduled appointments, updatepersonal information, review insurance information and check their account balances.• The VetLink system is secure and is designed to ensure Veteran privacy. The kiosk does not storepatient information and is equipped with a privacy screen and a proximity sensor to reset when a userwalks away.Benefits• The addition of the VetLink kiosks will provide Veterans direct access to their personal and appointmentinformation, while improving our check-in process. Front-line staff will have more time to makefollow-up calls to patients and schedule appointments.• When using VetLink, staff can monitor patient activity to determine when the patient is ready fortheir next clinical or administrative activity. Front-line and clinical staff can also share information.• Through the deployment of VetLink kiosks and other technologies, we can showcase the VeteransHealth Administration as a leader in integrating new technologies to enhance healthcare delivery andutilization.• While VetLink provides us with a robust supplement to our day-to-day interaction and managementof patients, it also affords us the opportunity to provide even more exceptional customer service.