2013 Mobile BroadBand & SingNet Broadband ... - SingTelshop.com

2013 Mobile BroadBand & SingNet Broadband Terms and Conditions:Mobile BroadBand• The bundled worth of data is only applicable for local data access and cannot be used to offset SMS or MMS charges.• Standard GPRS/3G roaming rates apply.• Excess charge of $5.35 p/GB applies after you have exceeded your free local data bundle. Monthly bill cap of $94.00 (exclude the monthly subscription) applies.• With effect from 1 Jan 2013, excess local data charge for 4G Price Plan is at $10.70 per GB. Local data cap for 4G Price Plan is at $188 per month (exclude the monthlysubscription).• Speed upgrade options available. All prices include 7% GST.• SingNet reserves the right to amend the Terms and Conditions of this promotion without any prior notice.• All other Terms and Conditions apply.Key promotional terms and conditions:Home BroadBand + Mobile BroadBand: Data SIM charges of $37.45 applies. Bundled data for local access only. Not applicable with any other BroadBand on Mobile promotion.Early Termination Charge:6Mbps/10Mbps/15Mbps Unlimited Plans without premiumsEarly Termination Charge (ETC) shall apply if customer chooses to terminate this plan within the minimum contractual period. The ETC shall be calculated based on the following formula :($321/contract period) X Number of remaining months of the contract period (include the month in which termination occurs)BroadBand on Mobile 1.5Mbps (10GB) monthly subscription will be converted to list price of $19.90/mth for premature termination of SingNet BroadBand plan10Mbps/15Mbps Unlimited Plans with premiumsEarly Termination Charge (ETC) shall apply if customer chooses to terminate this plan within the minimum contractual period. The ETC shall be calculated based on the following formula :- 10Mbps: ($1,712/contract period) X Number of remaining months of the contract period (include the month in which termination occurs)- 15Mbps: ($1,926/contract period) X Number of remaining months of the contract period (include the month in which termination occurs)Undertaking AgreementI/We agree to subscribe for the above mentioned BroadBand Access Service(s) on the following terms and conditions, which terms and conditions shall apply on SingNet's acceptance of this* application:(a) SingTel's General Terms and Conditions of Service; and(b) SingNet's Specific Terms and Conditions; and(c) The Specific Terms and Conditions for SingNet BroadBand Access; and(d) The terms and conditions attached to this application; and(e) SingTel's Billing Terms and Conditions; and including any amendments SingNet or SingTel (as applicable) may make from time to time to those terms and conditions.* I/We acknowledge that *I/we have read and understood the above terms and conditions, and that the terms and conditions may be viewed at http://www.singtel.com/,http://www.singnet.com.sg/ and http://www.singtel.com/terms/singnetbroadband and are available from SingNet on written request.* I/We acknowledge that SingNet (GSTN: 19-9802130-W) has assigned to SingTel it's right to bill and collect from *me/us the Fees and Charges under this Customer Agreement and *I/weshall pay all such Fees and Charges to SingTel.* I/We agree that SingNet shall be entitled to use or disclose any information or data disclosed by *me/us in accordance with Clause 15 of the General Terms, and understand *I/we maywithdraw such consent in the procedure as prescribed by SingNet from time to time.* I/We are aware that acceptance of McAfee End User Licence Agreement is a pre-condition for activation of SingNet Security Services.* I/We agree to accept the McAfee End User Licence Agreement available at www.singnet.com/securitysuite/termsandconditions.asp* I am the PARENT / GUARDIAN OF THE APPLICANT. I approve his / her application and shall be responsible for his / her undertaking made above.* I also agree to be responsible for all outstanding bills incurred during the course of subscription if he / she is unable to do so.* I/We confirm that all information given by * me/us in connection with this application is true and correct.This is a system-auto generated letter. No Signature is required.

SINGNET BROADBAND - OTHER RELATED CHARGESSERVICE RELATED FEES INSTALLATION RELATED FEESRegistrationCancellation of Service Application before Activation* Plus prevailing market value of the premiums$32.10$171.20*Transfer of Account $10.70Relocation of SingNet BroadBand service $42.80Note: Excluding maintenance visit chargeSuspension of AccountNote: Only up to max of 3 months within a year.$42.80/MthInstallation of Access and/or SingNet Tested Ethernet/Wireless Modem(s)- First on-site installation (per modem per trip) $53.50(Weekdays)$80.25(Weekends)- Second on-site installation (per modem per trip) $53.50(Weekdays)$80.25(Weekends)- A surcharge will be imposed for customers who opt forwireless modem installation weekday after office hour (after6pm) and Sunday.- 1st and 2nd PC Configuration- 3rd PC configuration onwardsSINGNET BROADBAND - EARLY TERMINATION / EARLY UPGRADE /Other Installation Related ChargesEARLY DOWNGRADE CHARGES1. An Early Termination Charge (ETC) applies if the SingNet BroadBand service is - Customer missed appointment/not at home$53.50(Weekdays)terminated within the minimum contractual period.$80.25(Weekends)2. Calculation of ETC is based on the following formula: (Early Termination Charge for - Customer unable to meet minimum system$53.50(Weekdays)the respective subscription plan / Contract Period) x Number of Remaining Months of requirements/PC/Notebook and Modem incompatible/internal $80.25(Weekends)the Contract Period (including the month in which termination occurs).wiring problem3. Please refer to the Terms & Conditions set out below for each SingNet BroadBand Service Maintenancesubscription plan for the actual termination charge in respect of such broadband - Maintenance Evaluation $26.75subscription plan.4. Change of subscription plan is only allowed after the first 6 months of SingNet Note: Maintenance Job includes work done to theBroadBand contract under the following conditions:PC/Notebook and/or modem to get the broadband accessa. Existing SingNet BroadBand premium to a premium planavailableb. Existing SingNet non-premium BroadBand to a premium plan5. Upgrading from SingNet BroadBand premium to non-premium plan is only allowedafter the first 6 months.6. Upgrading from SingNet BroadBand non-premium plan to another non-premium planis only allowed after the first 6 months of contract.7. All the above change plan scenarios are subjected to penalties where applicable andwill be determined by SingNet from time to time and shall be dependent on theoriginal SingNet BroadBand subscription plan of the customer.8. All other change plan scenarios that are not covered from clauses 4 to 6 are alsosubjected to penalties where applicable and will be determined by SingNet from timeto time and shall be dependent on the original SingNet BroadBand subscription planof the customer.SINGNET BROADBAND ACCESS SERVICESIMPORTANT NOTES1. I/We acknowledge that my/our PC meets the following requirements:For Windows users:• Windows 2000 Professional and Windows XP• Fo r c us t o me rs us i n g W i ndo w s V is t a O p er at i n g S ys t e m, p leas e e ns u r e t ha t yo u r pe r s o na l c omput e r / n ot e b oo k me e t the min i mu m sys t e m r e q u i r e me n t :h ttp :/ /w w w . mic r o s o f t. c o m/ w in d o w s / p r o d uc ts /w in d o w s v is ta /e d it io ns /s ys te mr e q u i r e me n t s . ms p x• Intel Pentium IV, Intel Celeron D, AMD K7 (or higher/compatible)^• 512MB RAM^*• 70 MB free hard disk space• 4x CD ROM Drive• One 10 Base-T Ethernet port (for use with Ethernet ADSL modem)For Macintosh users:• Mac OS 10.2• PowerMac G3s 300Mhz Blue/White, PowerMac G4s, iBook and PowerBooks• 512MB RAM^*• 70 MB free hard disk space• 8x CD ROM Drive• One spare 10/100 base-T Ethernet port2. SingNet Broadband 3Mbps plans offer download speed of up to 3Mbps and upload speeds of up to 350kbps; 6Mbps plans offer download speed of up to 6Mbps and upload speed ofup to 512kbps; 10Mbps plans offer download speed of up to 10Mbps and upload speed of up to 1Mbps; 15Mbps plans offer download speed up to 15Mbps and upload speed of up to1Mbps.3. Customers currently using a VPN (virtual private network) may need to purchase a WinPoET or MacPoET dialer from SingNet authorized installers or modem vendors. Customerswith Mac OS X or Window XP can use a built-in dialer.4. SingNet BroadBand does not support Windows NT and any non-English Operating System.5. SingNet Broadband is not applicable for PABX, hunting line, ISDN, DID, key telephone system, auxiliary line, line share and Glite. SingNet is also not liable for any disruptions onthe SingNet BroadBand service arising from using phone lines connected to security alarm or similar systems.6. You will need the original Operating System CDs during installation.7. It is recommended that ADSL enabled line should NOT have more that 4 phone sockets (i.e. 1 main & 3 extensions). All active telephone extensions should be fixed with microfilters.There are 2 microfilters (1 built-in & 1 external or 2 external) provided in the modem package, you would need to buy additional microfilter for each active telephone extension.$37.45Free$16.05SPECIFIC TERMS & CONDITIONS (SINGNET BROADBAND ACCESS SERVICE)1. Under normal circumstances, your service will be activated within 4 working days. However, subject to telephone line condition or location, it may take about one month or longer forthe service to be activated.2. The service is only available on the mainland of Singapore.3. SingNet will not be held responsible for any connection issues & disruptions arising from customers’ computers not being compatible or meeting the minimum systems requirementsof their ADSL modems. SingNet will also not be held responsible for above disruptions arising from customers’ fixed line enclosed for security systems.

4. For SingNet BroadBand Unlimited Plan subscribers, SingNet BroadBand’s 56kbps dial-up feature offers unlimited access but non toll-free.5. Any modem used to access the SingNet BroadBand Access Service (whether obtained from SingNet or otherwise) must be approved by both the IDA and SingNet and meet allrelevant standards.6. SingNet will not be held responsible for any connection issues & disruptions arising from customers’ computers not being compatible or meeting the minimum systems requirementsof their ADSL modems. SingNet will also not be held responsible for above disruptions arising from customers’ fixed line enclosed for security systems.7. You will grant us access to any modem provided to you by SingNet and the Software embedded therein as and when we deem necessary to carry out any equipment upgrade.8. SingNet will not be responsible for any loss or damage caused by or as a result of the use of any modem, hardware or Software, whether in conjunction with the SingNet BroadBandAccess Service or otherwise.9. Any warranty in respect of any modem provided by SingNet to you shall be limited to the respective manufacturer’s warranty only. In the event for a defect to the said modem duringthe manufacturer’s warranty period, you may notify the manufacturer directly and your sole and exclusive remedy shall be pursuant to the manufacturer’s warranty.10. You must comply with all applicable laws and instructions, notices or directions issued by the relevant regulatory and/or statutory authorities or SingNet from time to time in respect ofthe installation, use, operation or upgrade of any modem used to access the SingNet BroadBand Access Service.11. There is a minimum contractual period of (as stated in the promotion or contract) for SingNet BroadBand Access Service. Should customers choose to terminate the service within theminimum contractual period, early termination charges may be imposed.12. Customer can apply up to a maximum of 4 SingNet BroadBand accounts only under his NRIC number, out of the 4, there is ONLY 1 SingNet BroadBand Premium Plan account.13. Each SingNet BroadBand account is valid for a single user, who applies with a residential line, to login to a single connection session, and not for multiple concurrent logins. Ifmultiple concurrent logins are detected, SingNet reserves the right to impose a fee on the user for each multiple session login at prevailing monthly subscription rates.14. Prices are subject to change and the prevailing GST shall apply.15. If the telephone line is not registered under the customer’s name, the customer shall warrant to SingNet that they have obtained proper authorization from the registered customer ofthe telephone line to enable the telephone line for SingNet BroadBand. If the consent by the registered customer of the telephone line is withdrawn of any reason whatsoever, SingNetshall terminate the BroadBand service & customer has to pay all charges incurred including early termination charges.16. Certain security alarm systems linked to the residential line may conflict with the provisioning of the SingNet BroadBand Access Service. In such cases, the Customer is liable for allcosts and cancellation charges incurred in the event that the application for the service is annulled due to the aforementioned complications.17. Change of plan within the contractual period is allowed but liquidation charges will be imposed.18. Customers should ensure that the modem offered with the promotion is compatible with their PC/notebook’s system. SingNet will not be responsible should the modem fail to work onthe customer’s PC/notebook system.19. The Customer is advised to put the Residential Gateway (RG) on a flat surface in which:a.It is not near to blockage such as building structure, natural or artificial barriers.b.It is not kept in enclosed area that will affect line-of-sight singal coveragec.It is not near to electronic devices, including, but not limited to microwave ovens, Bluetooth devices, cordless phones to reduce interference of same frequency.d.It is not near to water containing equipment filled with water to prevent wireless signal from being absorbed by water.20. The signal strength may vary or fail altogether due to above mentioned factors which are not within SingNet's control, SingNet shall not be liable for any loss or damage arising fromsuch interference or failure. Customer shall be solely responsible for providing all equipments necessary such as repeaters, at its own cost, to extend wireless coverage beyond abovementioned limitations should the need arise.21. Information of Residential Gateway (RG)The RG supports IEEE 802.11g standard for wireless local network (WLAN) communication. 802.11g is a standard published by IEEE for wireless communication at 2.4 GHzfrequency band. Signal strength is the strongest at the area nearest to RG. The RG also supports multiple ethernet ports for wired broadband and mio TV services, as well as a RJ-11port for mio Voice service.22. The Customer acknowledges that the Modem bundled with the Service is not a product that is guarantee by SingNet. The Modem shall carry the manufacturer’s standard productwarranty (2-years). The Customer shall refer to the manufacturer for full details of the charges and after sales support and warranty.23. A minimum notice period of 7 working days is required for any termination. A charge of $42.80 is applicable if the service is terminated without minimum notice.24. Customers are deemed to have read and understood that they will incur other charges related to SingNet BroadBand services such as registration charges, relocation charges and etc.25. SingNet BroadBand plans are provided on an "as is" and "as available" basis. SingNet does not warrant that the services will be uninterrupted and/or error-free.26. These Specific Terms & Conditions are subjected to amendment by SingNet as and when necessary, notice whereof may be given to subscriber in such manner as SingNet deemsproper.

SingNet BroadBand Value Added Service Application-Cum-Agreement FormMETHOD OF PAYMENTThe value-added services will be billed together with the SingNet BroadBand service bill.MINIMUM REQUIREMENTYou should have a PC that meets or exceeds the following PC requirements (NOTAPPLICABLE FOR MACINTOSH):• Windows 98 2nd Edition, Windows Millennium Edition, Windows 2000 Professional,Windows XP Home/Professional (Operating systems) (English Version Only)• 8MB Video RAM• Windows Media Player Version 7.0 and above• Pentium III 450 Mhz Processor• Internet Explorer 5.0 and above (Netscape is not supported)• 64MB RAM (at least 128MB of RAM for Windows XP)• 16-bit sound cardTERMS & CONDITIONSSecurity Suite at $0.10 (for 1st 3 months) Promotion$0.10 promo is only valid for the 1st 3 months. Subsequent months will be charged atusual price of $5 per month. Promotion is only applicable to Security Suite new sign up.Security Suite (WinOS) can be downloaded and installed on a maximum of three (3)computers for each subscription. Security Suite (MacOS) can be downloaded andinstalled on one (1) Macintosh for each subscription. SingNet Value-Added Services andMcAfee End User License Agreement Terms and Conditions apply. All prices include 7%GST and are correct at time of print. Other terms and conditions apply. SingNet reservesthe right to amend the terms and conditions without prior notice.Store &Share - Premium Plan (Bundled Promotion)Promotion is valid till such date as determined by SingNet. Featured price is inclusive ofa 24 month Store & Share Premium Plan (10GB) subscription at $3 per month. Anadditional fee of $0.50 is chargeable for per excess 0.5GB. Early Termination Chargesapply if customer ter minates prior to the expiry of the 24 month contract period.Customers are required to accept the specific Terms and Conditions of SingNet Value-Added Services. All prices include 7% GST and are correct at time of print. Other termsand conditions apply. Refer to www.singtel.com/super for full details. SingNet reservesthe right to amend the terms and conditions without prior notice.Family Protection (for Windows PC):1. A 2-months subscription period ("Minimum Subscription Period") applies for eachSingNet Family Protection (for PC) subscription. A fee of $3 per month or any otheramount determined by SingNet from time to time ("Subscription Fee") applies.SingNet Family Protection (for PC) can be downloaded and installed on a maximum2. of three (3) personal computers for each subscriptionAn email will be sent to subscriber's SingNet email account to instruct subscriber to3. download the SingNet Family Protection, powered by McAfee.Upon expiry of the Minimum Subscription Period, the Customer's subscription shall4. automatically continue on a month-to-month basis at the prevailing SubscriptionFee. The Customer may terminate its subscription to the SingNet Family Protection(for PC) at any time after expiry of the Minimum Subscription Period.If the Custo mer ter minates the subscription prior to expiry of the MinimumSubscription Period, an early termination charge ("ETC") shall be payable, which5. shall be computed as follows:ETC = Monthly Subscription Fee for the Service x Number of remaining months ofthe Minimum Subscription Period (including the month of termination).Customer shall be entitled to a preferential Subscription Fee of $2 per month6. ("Preferential Subscription Fee") for SingNet Family Protection (for PC) if theCustomer subscribes to both SingNet Family Protection (for PC) and SingNetSecurity Suite (for PC).The Preferential Subscription Fee will cease to apply and the prevailing Subscription7. Fee shall be applicable to the Customer if the Customer's SingNet Security Suite (forPC) is suspended or terminated for any reason whatsoever.By using the SingNet Family Protection (for PC) the Customer shall be deemed to8. have accepted the General Terms and Conditions of Singapore TelecommunicationsLimited, the Specific Terms and Conditions of SingNet Value Added Service,SingNet's Specific TermsIT Assist1. A 12-months subscription period ("Minimum Subscription Period") applies for ITAssist Monthly and Annual subscription. A fee of $10 per month or any otheramount determined by SingNet from time to time ("Subscription Fee") applies.Upon expiry of each 12 months subscription, customers would need to sign up for anew 12 month subscription should they want to continue the service.2. If the Customer terminates the subscription prior to expiry of the Minimu mSubscription Period, an early termination charge ("ETC") shall be payable, whichshall be computed as follows:3. ETC = Monthly Subscription Fee for the Service x Number of remaining months ofthe Minimum Subscription Period (including the month of termination)4. Customer is entitled to two (2) on-site visits during each 12 month contract. Anysite visits not utilized will be forfeited.5. The on-site visit shall be provided only at the SingNet customer's premise at theaddress registered under his access service plan.6. It is the customer's sole responsibility to back up software, content and any otherdata and files stored on the computer disks, storage devices and drives. SingNetshall not be liable at any time for loss, alteration, or corruption of any software,data or files.7. Customer acknowledges their computer system meets the minimum Windows PCrequirements: Operating system(s) must be Microsoft Windows, XP/XP Pro,Windows Vista, Windows 7.8. Customer warrant the Customer is the legal license holder of the software andhardware.9. Customer is responsible to provide all information as required by SingNet toperform the service.10. Customer will grant SingNet access to the relevant facilities, access to the premiseand the software embedded therein to carry out the service.11. Customer shall ensure that a person of at least 18 years of age is present the entiretime that SingNet attends the premises.12. If SingNet determine that these conditions have not been met, service can be deniedand a cancellation charge assessed.13. SingNet will use reasonable endeavours to provide further assistance to theCustomer following the on-site visit if Customer encounters the same issue withinseven (7) days and retain the right for on-site visit at SingNet's discretion.14. The following items are excluded from the IT Assistservice:• RAID array hard disk, Network card and graphic card built-in to themotherboard, webcam wit h mounting;• Smartphone and tablet;• Computer runs on Windows 2000 or older operating systems, Linux andApple OS;• Unlicensed copy of any softwares;• Computer purchased from branded supplier which comes with servicewarranty;• Computer which contains any company's specific configuration as a result ofcustomer's employment with the particular company either in the past orpresent;• Any networking devices cannot interoperate with S ingNet's approvednetworking equipments which may change at SingNet's sole discretion;• Specialty installations, including but not limited to enterprise software orhardware, structured cabling/wiring, or custom configurations, are excluded.• Any other services, hardwares and softwares identified by SingNet at our owndiscretion from time to time as it deemed15. By subscribing to the IT Assist Service, the Customer shall be deemed to haveaccepted the General Terms and Conditions of Singapore TelecommunicationsLimited, the Specific Terms and Conditions of SingNet Value Added Service andSingNet's Specific Terms and Conditions and IT Assist Terms and Conditionsavailable at www.singnet.com/bbvas.Supplementary Email1. The maximum number of supplementary email accounts a subscriber can subscribeper main broadband account is 3.General1. The rates quoted above are subject to change at SingNet's sole discretion andwithout prior notification2. The terms & conditions herein are applicable in addition to the terms & conditionsunder the SingNet and SingTel Terms & Conditions.3. All prices are subject to change and GST.4. The Custo mer agrees that SingTe l shall be ent itled to use or disclose anyinformation or data disclosed by the Customer in accordance with Clause 15 of theGeneral Terms & Conditions in the current edition of the Singapore Phone Bookand in the SingTel website at www.singtel.com. The Customer is entitled towithdraw such consent in the procedure as prescribed by SingTel from time totime.5. The minimum subscription period for all VASes is 3 months (therewise stated).Early termination charges apply. 7 days termination notice needed.6. If the Customer terminates the subscription prior to expiry of the Minimu mSubscription Period, an early termination charge ("ETC") shall be payable, whichshall be computed as follows:ETC = Monthly Subscription Fee for the Service x Number of remaining months ofthe Minimum Subscription Period (including the month of termination).