Parent letter attachment No. 2Where can parents and young people get m<strong>or</strong>e <strong>in</strong>f<strong>or</strong>mation and help?ARAFEMI Carer Helpl<strong>in</strong>e provides free, confidential <strong>in</strong>f<strong>or</strong>mation, supp<strong>or</strong>t and referral f<strong>or</strong> family, carers and friends of people witha mental illness. 1300 550 265, 9am <strong>to</strong> 5pm weekdays www.arafemi.<strong>or</strong>g.au/family-supp<strong>or</strong>t/telephone-helpl<strong>in</strong>e.htmlArea Mental Health Services (AMHS) triage provides mental health <strong>in</strong>f<strong>or</strong>mation, advice and referral. Each AMHS has acentralised triage number. www.health.vic.gov.au/mentalhealth/servicesAustralian Centre f<strong>or</strong> Grief and Bereavement provides a range of education, counsell<strong>in</strong>g, research and cl<strong>in</strong>ical services f<strong>or</strong> thosew<strong>or</strong>k<strong>in</strong>g <strong>in</strong> and affected <strong>by</strong> experiences of grief and bereavement. 1800 642 066 www.grief.<strong>or</strong>g.auBeyondblue provides <strong>in</strong>f<strong>or</strong>mation about the signs and symp<strong>to</strong>ms of depression, available treatments, how <strong>to</strong> get help and l<strong>in</strong>ks<strong>to</strong> other relevant services and supp<strong>or</strong>t groups. 1300 22 4636, 24 hours/7 days www.beyondblue.<strong>or</strong>g.auBush crisis l<strong>in</strong>e is a telephone supp<strong>or</strong>t and debrief<strong>in</strong>g service f<strong>or</strong> multi-discipl<strong>in</strong>ary remote and rural health practitioners andtheir families. 1800 805 391, 24 hours/7 dayChild and Adolescent Mental Health Services (CAMHS)/Child and Youth Mental Health Services (CYMHS) offer assessment andtreatment depend<strong>in</strong>g on cl<strong>in</strong>ical need (crisis; s<strong>in</strong>gle session, specific assessments, ongo<strong>in</strong>g case management, targeted <strong>in</strong>tensiveoutreach case management, community based, sub-acute and acute mental health care). CAMHS are transition<strong>in</strong>g <strong>to</strong> CYMHS: 0-25years. CAMHS/CYMHS are regionalised. www.health.vic.gov.au/mentalhealth/services/<strong>in</strong>dex.htmThe Compassionate Friends Vic<strong>to</strong>ria Inc. offers friendship and understand<strong>in</strong>g <strong>to</strong> families follow<strong>in</strong>g the death of a son <strong>or</strong> daughter,brother <strong>or</strong> sister. 9888 4944, 1800 641 091, 24 hours/7 day www.compassionatefriendsvic<strong>to</strong>ria.<strong>or</strong>g.auEPPIC State-wide is part of Orygen Youth Health, an early psychosis program operat<strong>in</strong>g <strong>in</strong> the western and n<strong>or</strong>th westernsuburbs of Melbourne. 9342 2800 AH: 1800 888 320Griefl<strong>in</strong>e provides confidential telephone counsell<strong>in</strong>g services <strong>to</strong> anyone <strong>in</strong> the community who may need supp<strong>or</strong>t <strong>in</strong> <strong>or</strong>der <strong>to</strong>express their feel<strong>in</strong>gs and experiences. 9935 7400, 12noon <strong>to</strong> 3am/7 days www.griefl<strong>in</strong>e.<strong>or</strong>g.auHeadroom is a youth website f<strong>or</strong> <strong>in</strong>f<strong>or</strong>m<strong>in</strong>g young people, their caregivers and service providers about positive mental health. It<strong>in</strong>cludes <strong>in</strong>f<strong>or</strong>mation about mental health, strategies <strong>to</strong> help young people and l<strong>in</strong>ks <strong>to</strong> other supp<strong>or</strong>t services.www.headroom.net.aueheadspace offers onl<strong>in</strong>e and telephone mental health supp<strong>or</strong>t <strong>to</strong> young people aged 12 <strong>to</strong> 25 and their families <strong>or</strong> friends.Young people can register at www.eheadspace.<strong>or</strong>g.au <strong>or</strong> call 1800 650 890. Webchat and telephone supp<strong>or</strong>t is available from9am <strong>to</strong> 1 am and e-mail is available 24 hours a day.Kids Help L<strong>in</strong>e 1800 55 1800 is a 24 hour telephone and onl<strong>in</strong>e counsell<strong>in</strong>g service f<strong>or</strong> young people from 5-25 years of age.www.kidshelpl<strong>in</strong>e.com.auLifel<strong>in</strong>e is a 24 hour telephone counsell<strong>in</strong>g service provid<strong>in</strong>g access <strong>to</strong> crisis supp<strong>or</strong>t, <strong>suicide</strong> prevention and mental healthsupp<strong>or</strong>t services. 13 11 14 www.lifel<strong>in</strong>e.<strong>or</strong>g.auM<strong>in</strong>d Health Connect provides <strong>in</strong>f<strong>or</strong>mation on mental health care, f<strong>in</strong>d<strong>in</strong>g relevant supp<strong>or</strong>t and resources <strong>to</strong> meet your needs.www.m<strong>in</strong>dhealthconnect.<strong>or</strong>g.auOCD and Anxiety helpl<strong>in</strong>e provides <strong>assist</strong>ance <strong>to</strong> callers <strong>to</strong> understand and manage symp<strong>to</strong>ms of anxiety dis<strong>or</strong>ders anddepression, and referral <strong>to</strong> community and health services. 1300 269 438 <strong>or</strong> 9830 0533 10am <strong>to</strong> 4pm weekdays.www.arcvic.<strong>or</strong>g.au/our-services/helpl<strong>in</strong>eParentl<strong>in</strong>e is a state-wide telephone counsell<strong>in</strong>g, <strong>in</strong>f<strong>or</strong>mation and referral f<strong>or</strong> parents and carers with children from birth <strong>to</strong>eighteen years. 13 22 89, 8am <strong>to</strong> midnight 7 days www.education.vic.gov.au/earlychildhood/parentl<strong>in</strong>e/Reach Out! is a web-based service that encourages young people <strong>to</strong> help themselves through <strong>to</strong>ugh times. The aim of theservice is <strong>to</strong> improve young people’s mental health and wellbe<strong>in</strong>g <strong>by</strong> provid<strong>in</strong>g supp<strong>or</strong>t, <strong>in</strong>f<strong>or</strong>mation and referrals <strong>in</strong> a f<strong>or</strong>matdesigned f<strong>or</strong> young people. http://au.reachout.comSANE Australia provides <strong>in</strong>f<strong>or</strong>mation about mental illness treatments, symp<strong>to</strong>ms, medications, where <strong>to</strong> go f<strong>or</strong> supp<strong>or</strong>t and helpf<strong>or</strong> carers. 1800 18 SANE (7263) 9am <strong>to</strong> 5pm weekdays. www.sane.<strong>or</strong>g/helpl<strong>in</strong>e/helpl<strong>in</strong>e-onl<strong>in</strong>eSuicide Callback provides crisis counsell<strong>in</strong>g <strong>to</strong> people at risk of <strong>suicide</strong>, carers f<strong>or</strong> someone who is suicidal and those bereaved<strong>by</strong> <strong>suicide</strong>. 1300 659 467, 24 hours/7 days www.<strong>suicide</strong>callbackservice.<strong>or</strong>g.au/SuicideL<strong>in</strong>e VIC provides specialist telephone counsell<strong>in</strong>g and <strong>in</strong>f<strong>or</strong>mation <strong>to</strong> anyone affected <strong>by</strong> <strong>suicide</strong>. 1300 651 25124 hours/7days. www.<strong>suicide</strong>l<strong>in</strong>e.<strong>or</strong>g.auThe Black Dog Institute is a not f<strong>or</strong> profit <strong>or</strong>ganisation that offers specialist expertise <strong>in</strong> mood dis<strong>or</strong>ders (depression and bipolardis<strong>or</strong>der). http://www.blackdog<strong>in</strong>stitute.<strong>or</strong>g.au/Ybblue, the youth program of beyondblue, promotes the message that it’s acceptable <strong>to</strong> talk about depression and encouragesyoung people, their families and friends <strong>to</strong> look out f<strong>or</strong> each other and <strong>to</strong> get help when it is needed. A set of youth fact sheetswith <strong>in</strong>f<strong>or</strong>mation on a variety of <strong>to</strong>pics, <strong>in</strong>clud<strong>in</strong>g how <strong>to</strong> recognise depression and how <strong>to</strong> talk about it, what services areavailable <strong>to</strong> help young people and how <strong>to</strong> help friends and family who may be go<strong>in</strong>g through a <strong>to</strong>ugh time can be downloadedfrom the site. www.youthbeyondblue.com48Section G: Sample documents and advice f<strong>or</strong> staff
Section H: Def<strong>in</strong>itions